On April 22, 2009 I made several attempts to purchase online about $2, 000 of computer parts from this company. The system kept telling me that it could not process my order. I contacted ATIC and they said that they could not help me. I told them I would make another attempt and if not successful I would go elsewhere. I tried to process my credit card again and it give me the same failure message. So I took my business elsewhere and placed my order with no problems.  
 
On May 8th, I receive an email from ATIC telling me they just shipped my order. I never received any notification of the order being processed either by email or by web site or by telephone. Just this one notice two weeks later. I told them I am not paying for something I didn't order...not even the return shipping charges. Their response was at the very best the would do a partial refund. Why would I want a partial refund on something I never ordered. Furthermore I asked them to provide me with a receipt and shipping information to which they have not provided to date.  
 
Their response is to claim I need professional psychiatric help, that I am trying to defraud their company, that I am not to do business with their company again, that I am to sell the products at a small loss on ebay and that they will be contacting the police if I email them again asking for my money back. I'm not kidding!!! This is their customer sevice...but not surprising behaviour from a company that processed my credit card without my knowledge and refusing to take responsibility.  
 
I've contacted the BBB in Vancouver and will be trying to get VISA to cancel the transaction. I will also go to Consumer Affairs Canada, any other suggestions?

Worst company ever. Not re-writing my review. Speaking of that where did all of our reviews go? This company doesn't deserve 6. Customer service horible. If you end up with bad hardware don't expect them to help you.

Very good prices and quick delivery. All inquiries were answered in a timely and knowledgeable fashion. I will definantly recommend ATIC to my friends and do business with them again.

- website said product available.  
- had to contact sales the day for payment arrangements.  
- only after payment done they tell me they no longer carry the item and try talking me into buying an inferior and more expensive item.

I've ordered from ATIC 2 or 3 times. The prices were great, but the customer service is horrendous, and very hard to understand them if you don't speak their native tongue... which obviously isn't english.  
 
I ordered a complete compute from them once (minus monitor), and when I set it all up, it wouldn't boot properly, beeping however many designated times it is saying something wrong with the RAM. I fiddle with it, reseat it, test it in other computer, nothing works. The RAM is bad.  
 
I ask them for help, they tell me I have to send EVERYTHING back for them to test it. I send it back, 2-3 weeks later after many phone calls asking what was up, they tell me the RAM is fine, and they're sending it back.  
 
I get it back, and it's still not working! So I take it to an independant store in town and they test the RAM. Their conclusion the next day? It doesn't work. So I send it back to ATIC asking for a replacement. I send it back and one of the first things they tell me? Yeah, that's right, the RAM *IS* bad, we'll replace it.  
 
So I think it was about 6 weeks before I got my working stick of RAM.  
 
I've decided not to buy from them again.

Satisfied customer..emails were answered quickly.  
 
They sent me a different casefan than the one I ordered but it was simalar if not better.  
 

Fast replies to emails and no problems filling my order at the lowest prices I've found.

Bought a computer from Atic with no problems. Was a glitch in the CD player and they replaced it quickly and at no cost. Cheap, up to date, and knowledgable, although some of the sales folk don't have great social skills.