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"ASUS is hands down the most horrid company I have dealt with, they are so fraudulent it's not even funny, seriously. DO NOT BUY ANYTHING FROM ASUS unless you want a 80% guarantee that it's 100% defective.
I am an IT amateur attending SLU, and I purchased a M4A785TD-M MOBO, and a 5770 1GB CuCore on 6/22/10
I received my products within a week or so. The MOBO that was sent to me was DoA, completely defective, CPU and PCI-E docks were dead, as well as the ethernet port, so I never even got to try out the 5770.
I sent the MOBO back to them, they send me a new one, everything is fine, so I install my GPU and it's working fine. 32 days later the card dies, Standard-RMA, fine, took 2 weeks, got a new one, 30 days later, the new one is dead, I call them to setup a new RMA, they want to do Advanced, so they sent it to me first, the new one, then I send my broken one in. Well they never sent me the GPU, waited like 1 month, figured they were just really slow, but nothing. Called back and found out the RMA had been closed, had to call back and setup a new RMA Standard this time by my request since the first one failed, but they basically tried to make me feel like I was lying or hiding something, and they were very very rude. I then sent in my broken GPU, on 12/7/10, I tracked it with USPS, they confirmed they received it on 12/13/10, so it's supposed to take 10-15 business days. After like 2 wks. I call them back requesting the status of my RMA, and they tell me that they haven't even received it. After arguing with the guy for a while because he was basically telling me I still had the card, I asked to be put on line with a Supervisor, and they went to connect me and of course nobody answered. I left my first msg on Robert the Supervisor's line. I called back immediately and requested again to speak to a supervisor and I was disconnected after a long hold. I then called back again a couple more times after being on hold forever, and as soon as I got on with someone, I asked to speak to a supervisor, and they wouldn't connect me, so I told them I could just email the CEO or the BBB, or complain at Consumer Direct and I will persist, and he grudgingly connected me with the real Robert this time, who was very rude and argued with me, finally telling me that I needed to give them the Shipper's Personal Tracking # they gave to me, because to them they haven't received it. I reluctantly give it to them because I'm not even sure if that's legal. After giving it to them they tell me they are going to call me back, finally realizing that they messed up. Then I don't even feel like typing the rest of the bullshit, the end of the story it's 1/31/11 and I STILL HAVEN"T RECEIVED MY CARD. I called again today and demanded customer service, demanded a supervisor, and I finally got somewhere, they are Overnight Express shipping it to me. PEOPLE, AVOID ASUS AT ALL COSTS, BUT IF YOU DO PURCHASE, BE EXTREMELY AGGRESSIVE AND KEEP THE NAME AND TIME OF THE PEOPLE YOU HAVE SPOKEN TO AND A LIST OF THE PROCEDURES THEY HAVE TAKEN TO HELP YOU, BECAUSE THAT IS SURELY HOW THEY WILL ACT, AGGRESSIVE AND RUDE. Simply put, I am slow to anger, but after 70 days, 3 bad products, 3 RMA's, and having spoken to honestly 15-20 different people. ( I memorized the RMA #, USPT0C01** for privacy :] )"
"Worst experience so far with any customer service. Customer service reps were unfriendly and unhelpful, even supervisors accomplished nothing. RMA process was extremely slow and unproductive. "
"I am having the same problems as the person above. The customer service is terrible. I am sooooo tired of calling them and trying to activate my Accidental Damage Warranty. They will not active it and i am 30 days into it. There is a 60 day warranty period. I keep talking to the same guy (Andre). They keep saying, we will email you back or call you back and 2 weeks have passed. My service number is 1178496. At this point, they can go F themselves."
"Dealing with Asus has been pure hell, no other way to describe it. I bought a motherboard in the summer of 2007 but did not need it and left it alone in the box for a few months. When I attempted to used the motherboard it would short out after 10 seconds of booting. I called Asus and they told me they could not replace the Mobo they would have to prepare it. They said this would take 10 Business days. As of now it has been 12 business days and they have absolutely NO information on what is being done to fix the motherboard. The RMA department is unprofessional and frankly quite rude. I have never seen customer service so deplorable. "
This review was modified by wvtalbot on March 11 2008 02:22:08 PM
"I tried to contact ASUS about a problem with the P4G8X Deluxe Mother Board that is installed in my PC. I called customer support, someone told me that they were very busy and that someone would call me back, I gave him my phone number but they never called back. I then logged a trouble report via their email support, it took 4 days before I finally got a response back. This is not good customer service, I don't think I will be dealing with this company in the future."
"I am shocked at the arrogance of these people. Here is the story: thier service (called webstorage) which is promised to be provided with my new Asus laptop (model 1015PEM) did't work. I contacted their customer support. The answer I got from their representative reads as follows (verbatim):
“It also says: - All specifications and terms are subject to change without notice. Please check with your supplier for exact offers on selected models. Products may not be available in all markets. - Product may not be exactly as shown in images” (reference to a footnote on http://commercial.asus.com/product/detail/87)
i.e., everything we state as the specifications of your laptop, including our webstorage service, may be provided with your laptop, or may be not. We told you on our website. What then are you complaining about? And that's not all, Asus customer support closed the thread unilaterally, with me having no chance of inquiring or responding any more! All of this despite the fact that not only every retailer (including amazon), but also THEIR OWN WEBSTORAGE SERVICE webpage promises otherwise!
My case is there, in the cyberspace, on THEIR OWN WEBSITE (http://blog.asuswebstorage.com/about/), with the full reference number, and they just don't care!"
"I can't believe the other posts in here. Wait, yes I can! I have received no less than INFERIOR service from ASUS. I purchased an A8V that fried (3), yes, THREE high-end graphics cards...turns out it was a dodgy resistor on the motherboard. When inquiring about ASUS replacing the cards, they tell me "we will not replace any non ASUS products" and a pathetic 'sorry about your luck' email. I am no longer an ASUS fan. Hey, seems Abit and MSI have good boards competing with ASUS... hmmm... edit: after reading what I just said, I'd like to be able to give them a score of LESS than 0 or Poor, but I can't, so NEGATIVE 1000 & DEMERIT!!!!"
This review was modified by Psychlone on April 12 2005 10:18:31 PM
Computer broke after 3 months then again a couple of weeks after it was returned fixed. Each time it takes more than a week and a half for repair. Customer Service is terrible and there is no link between then people who fix the computer and the people you send an email to.
"IF YOU WANT GOOD CUSTOMER SERVICE SOMEWHERE DOWN THE ROAD, DO NOT BUY AN ASUS PRODUCT.
I just received my laptop a week ago and already there are some glitches. My volume function key buttons are not working anymore. I called them about this and they told me to do a system restore. The guy's name was Dwight (I think) and he was so vague about everything. He didn't bother to explain what it did. Here is how the conversation went.
Him: We are going to do a system restore. Type in r___(I don't remember anymore)and click that. Me: Ok, a window popped up Him (rude, condescending tone): ok.... (like he doesn't know why I'm telling him this) what does it say? Me: Windows System Restore blah blah Him (continues rude tone): ok, yes that's what I told you to do so.... do the system restore (acting like this conversation should have ended ages ago) Me: (first wait to see if he's going to say anything else like guide me through it) ok... so should I just go ahead and do the system restore by myself, or should I do it with you on the line? Him (VERY CONDESCENDING VOICE): well it's very simple and self explanatory, just go through the steps. It's very easy, just choose a date. The dates are right there. Me: ok, well what if it doesn't work? Is it guaranteed to work? (because he was acting like my problem was all fixed, so it sounded like he was POSITIVE this was going to work) Him: Of course it's not guaranteed to work, nothing's guaranteed to work. If your problem is not fixed then just call back again (very impatient). Me: (getting pissed and awaiting my service number and I KNEW he was going to just speed right through it) Him: (proceeds to do exactly as I expected and quickly rambles a summary of what we talked about and proceeds to slur a 7 digit number into 1 second without asking if I was ready for the number.) Me: Can you say the service number again? Him: (disgusting attitude in his voice as if I'M the idiot and repeats each number with disgust in his voice)
What a F*CKING JACKASS! I know other people have experienced far worse and long issues with these people, but my 10 minute bit was more than enough. The WORST customer service I have ever received. I actually don't think anyone has ever been that blatantly rude to me.
I'm not even going to bother trying the system restore. I'm pretty sure it will not work - I have read from other customers that the reason for this volume glitch is because of the stupid game software that they preload onto the laptop. Once you uninstall it, it messes up some other applications such as the hotkeys.
Anyways, no point in fixing it now - I will definitely be sending this laptop back. Already one week in and I'm already having issues with the laptop, so I'm guaranteed to have more problems in the future, and I NEVER EVER want to talk to these Asus people again. I don't want to wait and go through what all these other people are going through."
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posted Oct-13-2005 
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![Share](javascript:share_rating({"review_body":"Beware it\u0027s impossible to get a rma for adefective motherboard from Asus.They won\u0027t respond to my numerous emails over the past 3 weeks...","link":"http:\/\/www.resellerratings.com\/store\/ASUS\/comment\/225103#comment225103","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ASUS.jpg","store_name":"ASUS","username":"jbrunell","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Worst experience so far with any customer service. Customer service reps were unfriendly and unhelpful, even supervisors accomplished nothing. RMA process was extremely slow and unproductive. ","link":"http:\/\/www.resellerratings.com\/store\/ASUS\/comment\/271007#comment271007","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ASUS.jpg","store_name":"ASUS","username":"stealthrt95","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am having the same problems as the person above. The customer service is terrible. I am sooooo tired of calling them and trying to activate my Accidental Damage Warranty. They will not active it and i am 30 days into it. There is a 60 day warranty period. I keep talking to the same guy (Andre). They keep saying, we will email you back or call you back and 2 weeks have passed. My service number is 1178496. At this point, they can go F themselves.","link":"http:\/\/www.resellerratings.com\/store\/ASUS\/comment\/720313#comment720313","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ASUS.jpg","store_name":"ASUS","username":"greekdiver","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Dealing with Asus has been pure hell, no other way to describe it. I bought a motherboard in the summer of 2007 but did not need it and left it alone in the box for a few months. When I attempted to used the motherboard it would short out after 10 seconds of booting. I called Asus and they told me they could not replace the Mobo they would have to prepare it. They said this would take 10 Business days. As of now it has been 12 business days and they have absolutely NO information on what is being done to fix the motherboard. The RMA department is unprofessional and frankly quite rude. I have never seen customer service so deplorable.<br>","link":"http:\/\/www.resellerratings.com\/store\/ASUS\/comment\/367337#comment367337","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ASUS.jpg","store_name":"ASUS","username":"wvtalbot","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I tried to contact ASUS about a problem with the P4G8X Deluxe Mother Board that is installed in my PC. I called customer support, someone told me that they were very busy and that someone would call me back, I gave him my phone number but they never called back. I then logged a trouble report via their email support, it took 4 days before I finally got a response back. This is not good customer service, I don\u0027t think I will be dealing with this company in the future.","link":"http:\/\/www.resellerratings.com\/store\/ASUS\/comment\/236372#comment236372","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ASUS.jpg","store_name":"ASUS","username":"electricglide91","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am shocked at the arrogance of these people. Here is the story: thier service (called webstorage) which is promised to be provided with my new Asus laptop (model 1015PEM) did\u0027t work. I contacted their customer support. The answer I got from their representative reads as follows (verbatim):<br><br>\u201cIt also says:<br>- All specifications and terms are subject to change without notice. Please check<br>with your supplier for exact offers on selected models. Products may not be available<br>in all markets.<br>- Product may not be exactly as shown in images\u201d<br>(reference to a footnote on http:\/\/commercial.asus.com\/product\/detail\/87)<br><br>i.e., everything we state as the specifications of your laptop, including our webstorage service, may be provided with your laptop, or may be not. We told you on our website. What then are you complaining about? And that\u0027s not all, Asus customer support closed the thread unilaterally, with me having no chance of inquiring or responding any more! All of this despite the fact that not only every retailer (including amazon), but also THEIR OWN WEBSTORAGE SERVICE webpage promises otherwise!<br><br>My case is there, in the cyberspace, on THEIR OWN WEBSITE (http:\/\/blog.asuswebstorage.com\/about\/), with the full reference number, and they just don\u0027t care!","link":"http:\/\/www.resellerratings.com\/store\/ASUS\/comment\/777013#comment777013","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ASUS.jpg","store_name":"ASUS","username":"Pepe1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I can\u0027t believe the other posts in here. Wait, yes I can!<br>I have received no less than INFERIOR service from ASUS.<br>I purchased an A8V that fried (3), yes, THREE high-end graphics cards...turns out it was a dodgy resistor on the motherboard.<br>When inquiring about ASUS replacing the cards, they tell me \u0022we will not replace any non ASUS products\u0022 and a pathetic \u0027sorry about your luck\u0027 email.<br>I am no longer an ASUS fan. Hey, seems Abit and MSI have good boards competing with ASUS... hmmm...<br>edit: after reading what I just said, I\u0027d like to be able to give them a score of LESS than 0 or Poor, but I can\u0027t, so NEGATIVE 1000 & DEMERIT!!!!","link":"http:\/\/www.resellerratings.com\/store\/ASUS\/comment\/200989#comment200989","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ASUS.jpg","store_name":"ASUS","username":"Psychlone","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Absolute rubbish,<br><br>Computer broke after 3 months then again a couple of weeks after it was returned fixed. Each time it takes more than a week and a half for repair. Customer Service is terrible and there is no link between then people who fix the computer and the people you send an email to.<br><br>Not buying from these guy again.","link":"http:\/\/www.resellerratings.com\/store\/ASUS\/comment\/270305#comment270305","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ASUS.jpg","store_name":"ASUS","username":"jetaxe","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"IF YOU WANT GOOD CUSTOMER SERVICE SOMEWHERE DOWN THE ROAD, DO NOT BUY AN ASUS PRODUCT.<br><br>I just received my laptop a week ago and already there are some glitches. My volume function key buttons are not working anymore. I called them about this and they told me to do a system restore. The guy\u0027s name was Dwight (I think) and he was so vague about everything. He didn\u0027t bother to explain what it did. Here is how the conversation went.<br><br>Him: We are going to do a system restore. Type in r___(I don\u0027t remember anymore)and click that.<br>Me: Ok, a window popped up<br>Him (rude, condescending tone): ok.... (like he doesn\u0027t know why I\u0027m telling him this) what does it say?<br>Me: Windows System Restore blah blah<br>Him (continues rude tone): ok, yes that\u0027s what I told you to do so.... do the system restore (acting like this conversation should have ended ages ago)<br>Me: (first wait to see if he\u0027s going to say anything else like guide me through it) ok... so should I just go ahead and do the system restore by myself, or should I do it with you on the line?<br>Him (VERY CONDESCENDING VOICE): well it\u0027s very simple and self explanatory, just go through the steps. It\u0027s very easy, just choose a date. The dates are right there.<br>Me: ok, well what if it doesn\u0027t work? Is it guaranteed to work? (because he was acting like my problem was all fixed, so it sounded like he was POSITIVE this was going to work)<br>Him: Of course it\u0027s not guaranteed to work, nothing\u0027s guaranteed to work. If your problem is not fixed then just call back again (very impatient).<br>Me: (getting pissed and awaiting my service number and I KNEW he was going to just speed right through it)<br>Him: (proceeds to do exactly as I expected and quickly rambles a summary of what we talked about and proceeds to slur a 7 digit number into 1 second without asking if I was ready for the number.)<br>Me: Can you say the service number again?<br>Him: (disgusting attitude in his voice as if I\u0027M the idiot and repeats each number with disgust in his voice)<br><br>What a F*CKING JACKASS! I know other people have experienced far worse and long issues with these people, but my 10 minute bit was more than enough. The WORST customer service I have ever received. I actually don\u0027t think anyone has ever been that blatantly rude to me.<br><br>I\u0027m not even going to bother trying the system restore. I\u0027m pretty sure it will not work - I have read from other customers that the reason for this volume glitch is because of the stupid game software that they preload onto the laptop. Once you uninstall it, it messes up some other applications such as the hotkeys.<br><br>Anyways, no point in fixing it now - I will definitely be sending this laptop back. Already one week in and I\u0027m already having issues with the laptop, so I\u0027m guaranteed to have more problems in the future, and I NEVER EVER want to talk to these Asus people again. I don\u0027t want to wait and go through what all these other people are going through.","link":"http:\/\/www.resellerratings.com\/store\/ASUS\/comment\/724723#comment724723","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ASUS.jpg","store_name":"ASUS","username":"poo-pie","rating":"1"}, "single");){kind=link}
"ASUS is hands down the most horrid company I have dealt with, they are so fraudulent it's not even funny, seriously. DO NOT BUY ANYTHING FROM ASUS unless you want a 80% guarantee that it's 100% defective.
I am an IT amateur attending SLU, and I purchased a M4A785TD-M MOBO, and a 5770 1GB CuCore on 6/22/10
I received my products within a week or so. The MOBO that was sent to me was DoA, completely defective, CPU and PCI-E docks were dead, as well as the ethernet port, so I never even got to try out the 5770.
I sent the MOBO back to them, they send me a new one, everything is fine, so I install my GPU and it's working fine. 32 days later the card dies, Standard-RMA, fine, took 2 weeks, got a new one, 30 days later, the new one is dead, I call them to setup a new RMA, they want to do Advanced, so they sent it to me first, the new one, then I send my broken one in. Well they never sent me the GPU, waited like 1 month, figured they were just really slow, but nothing. Called back and found out the RMA had been closed, had to call back and setup a new RMA Standard this time by my request since the first one failed, but they basically tried to make me feel like I was lying or hiding something, and they were very very rude. I then sent in my broken GPU, on 12/7/10, I tracked it with USPS, they confirmed they received it on 12/13/10, so it's supposed to take 10-15 business days. After like 2 wks. I call them back requesting the status of my RMA, and they tell me that they haven't even received it. After arguing with the guy for a while because he was basically telling me I still had the card, I asked to be put on line with a Supervisor, and they went to connect me and of course nobody answered. I left my first msg on Robert the Supervisor's line. I called back immediately and requested again to speak to a supervisor and I was disconnected after a long hold. I then called back again a couple more times after being on hold forever, and as soon as I got on with someone, I asked to speak to a supervisor, and they wouldn't connect me, so I told them I could just email the CEO or the BBB, or complain at Consumer Direct and I will persist, and he grudgingly connected me with the real Robert this time, who was very rude and argued with me, finally telling me that I needed to give them the Shipper's Personal Tracking # they gave to me, because to them they haven't received it. I reluctantly give it to them because I'm not even sure if that's legal. After giving it to them they tell me they are going to call me back, finally realizing that they messed up. Then I don't even feel like typing the rest of the bullshit, the end of the story it's 1/31/11 and I STILL HAVEN"T RECEIVED MY CARD. I called again today and demanded customer service, demanded a supervisor, and I finally got somewhere, they are Overnight Express shipping it to me. PEOPLE, AVOID ASUS AT ALL COSTS, BUT IF YOU DO PURCHASE, BE EXTREMELY AGGRESSIVE AND KEEP THE NAME AND TIME OF THE PEOPLE YOU HAVE SPOKEN TO AND A LIST OF THE PROCEDURES THEY HAVE TAKEN TO HELP YOU, BECAUSE THAT IS SURELY HOW THEY WILL ACT, AGGRESSIVE AND RUDE. Simply put, I am slow to anger, but after 70 days, 3 bad products, 3 RMA's, and having spoken to honestly 15-20 different people. ( I memorized the RMA #, USPT0C01** for privacy :] )"