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"I will never buy another ASUS again. In short, the two hinges on my F3Ka gradually stiffened and ended up breaking through the back of the case - one after one year, the second after 3 years. The first one was under warranty. I sent it in for repair at great cost (I was not living in the US any more), and they replaced my nice glossy screen (seems like hinge alone couldn't be replaced) with a crappy matte one. In addition, the DVD drive failed after about 2 years, and the hard drive began to fail after about 3 (it is still struggling on with bad sectors and the like).
You know, the HD/DVD stuff doesn't tick me off that badly as I know these are fragile parts. But the HINGES?? There is no excuse for something that basic, or for replacing my screen with a lower quality one.
I recently got in touch with them to ask them if they would repair the second hinge outside the warranty because of the crap experience I have had. I've written them about 4 times and unsurprisingly they haven't even bothered to respond.
I wish there were more obvious places to put these reviews, which really don't relate to a particular model but to general quality control and customer service issues. If anyone has any other ideas, please point me to them!"
"ASUS RMA and customer service is absolutely ABYSMAL. Into the fourth business week, you know, mon-fri, they still can’t figure out the status of my motherboard. Keep getting the runaround from the CS people. One guy told me “its still in repair” called back two days later and the next guy says he sees the last inquiry but it was not answered. So, how could the person tell me it was still in repair if he never got an answer to the inquiry? Call back, ask for supervisor…. Can’t find one, get transferred to “Level 2 Support” big deal. Just know this, ASUS is ok as long as you don’t have a problem with it. If you need repair, just throw it in the trash and buy another brand."
"ASUS Stands for Asus Service Unbelievably Sucks. They deserve 0-stars Here is end of story first. After 2 months of hassle, Asus head of tech support Robert Tinsley basically told me to get in line and wait 3-weeks like others to have Mobo fixed and wouldn't advance exchange. How arrogant. It came back with same problem and could not have even been tested. He also said the poor ratings on this site weren't for his motherboards and pointed at other ASUS products.
Here's the rest of the story. Got a motherboard with bad memory slot. Didn't know until added 2nd set of memory or could have returned to NewEgg who is the best. Asus website is down more than up recently so used USA phone #. Asus refused to advance exchange. After 9 wasted contacts where they were supposed to respond in 24-48 hours and never did, told no stock, send back and wait 2-3 weeks. Escalated to mgr who told me nothing he could do. Escalated to customer service manager who just explained the rules and what he couldn't do to help me. He was a total jerk on the phone.
My system is down now as I RMA'd the motherboard. The motherboard should have been received by now. I just got an email from customer service manager. I was surprised the only thing in email was the rules highlighted in yellow, where advance exchange was not available for this product. The people under him were nice yet couldn't do anything to help me or would have given a 1 for friendliness. I won't ever buy another product from them as don't service what they sell. Just got email form customer service manager and he didn't offer to help expedite motherboard he has at his site. Told me to expect 2.5 to 3 weeks door to door and refused to expedite or give me his bosses name. Notice Asus, unlike other manufacturers who care, does not monitor ResellerRatings like they care.
PS Because on the ASUS approved DDR3-1600 memory list, I paid a Premium for G.Skill that would only run at 1333."
"I have to write this so that ppl will know what Asus does to it's customers.
I called several times to CS to talk about what i should do since my computer didn't come with a recovery CD but had a partition. after talking to a CS rep for more than an hr i was forced to go back to Best Buy to have them do a diagnostic. Come to find out that my HDD needs to be replaced....np, it's still under warranty. I lose my laptop for about 4-6 Wks. About 6 months after that i get hit with a virus that wipes out my Start menu and ALL icons on my Desktop. I have done a back up using Carbonite so wasn't worried about doing a OEM reset...so i go to get into the hidden partition on the HDD and it isn't there. i talked to a CS rep again and they tried to tell me to do an OEM reset. Upon telling the rep that i had my HDD replace under the warranty i informed him that the HDD did not have the OEM recovery partition.
The CS rep then told me that i could send in my laptop again, losing it for another 4-6 wks for them to install it for free (well, not free i would have to pay to ship it there.) OR (and i love this part) I could pay $50 to to have them send me the OEM recovery disks. So i either pay $100 to ship it, or $50 for a recovery that should already be on it.
In a nutshell...Asus has great PREMADE computers..I for example have the G73JH and love it. however, Asus DOES NOT have the customer support one would expect from a major computer company. So i would get the extra warranty that is optional from Best Buy or even Asus itself...it will save you in the long run."
"Sorry if this seems rantish, but i figured i would add to the complaints here. So i got my Brend New PC in April 11, when i recieved it, i turned it on to get a cannot find boot device error. I called tech support, they had me check the HD and make sure it did not come unplugged during transport, which is what happened. So first call was a successful fix, and it happens sometimes.
Call 2, wes because my PC would randomly crash while i was working on it. They had me do an OS recovery, which wiped everything i had, and i had to reinstall everything.
Call 3, same problem, PC still randomly crashing, no matter what i would be doing, playing a game, going online, sleeping.. So they had me do a 2nd OS recovery. By now, it's only June.
Call 4, Same problem, and i insisted i was not going to do an OS recovery. So they have me ship it out for repairs, Which I had to pay for. I get the PC back about 3 weeks later.
Its August now and call 5, again, Same problem, so they have me ship it out Again, at my expense for Additional repairs. Once again, it takes 3 weeks to get my PC back.
November and Call 6 because 3 days after getting my PC back, it started crashing again. This time they say we are going to ship it to our Main repair facility in Cali, which costs me another $80 in shipping.
December 2nd, i get the PC back, turn it on and it freezes during the boot process. I call them again, they say we need to ship it out again. This time i ask if they can pay for it, since i am a bit frustrated by now. So they send a shipping label. I ship the PC out on Dec 12th.
Jan 18 2012, i get the PC back after it being gone for over a month, i plug it in, and get, what a surprise, Cannot Find boot device. I try unplugging and replugging the HD in, no luck, so once again i call for support Call 8 by now, which i say i want my money back. They say call the company i bought it through. I call and they have a 14day money back guarentee, and say i need to deal with the manufacturer since its under the 1 year warranty. Call Asus back Again, call 9 and they say we can have you ship it back out for repairs again. If i want a replacement they have to make sure its not working, and when they get the system, it magically works. And when i get it, nothing works.
I just feel like they are stringing me along until the 1 year warranty is up, then they are going to drop me like a rock.
I have never had PC prpoblems like this with Any PC i ever had, and i will Never order anythign Asus ever again.
Their Customer Support is horrible, and they do nothing to actually fix the problems. I mean Seriously, they sent me a Lemon, and are just tryign to string me along.
I just wish i did some investigation before i bought the PC, and i would not have had this much Grief."
"Here is an update on my issue with ASUS, So again the repair sheet stated that my HDD has been replaced with new HDD ! huh ASUS think they can deceive people , i had the manager whom ignored me for 2 days called today ( may be after i made a very bad survey ) and he said that they were wrong they actually never replaced my HDD they just preposition it( yes sure i buy it )which contradict their repair sheet whit even had a FAKE part number on it for the fake new HDD . wait wait wait HERE COMES THE SUPER SHOCK !!! when i took my netbook apart , to compare my HDD part number with the fake one stated on the repair sheet , i found that my HDD has a refurbished label , and the manager said they didn't replace my HDD so i still have the original which comes with the netbook , SO ASUS USE A REFURBISHED parts with a brand new computers and i think that is AGAINST The LAW . I"M going to report this !
The repair sheet stated that they replaced my HDD with a new one , but when i started my netbook , i saw same partitions that i have created with same names , a brand new HDD should have only one partition C , i called the ASUS center, asking for explanation! and the representative was totally repeating himself saying it written new on the repair sheet , and was unable to explain to me why i still see my old partitions, he made me leave a message to the manager whom ignored me and never called back . I TOOK THE NETBOOK APART AND FOUND THAT THE HDD p/n Doesn't MATCH THE p/n STATED ON THE REPAIR SHEET , AND THE HDD WAS Refurbished . I STILL NEED EXPLANATION !!!!!!
Basically i had to repairs on two different products , first representative was RUDE RUDE and ignorant second one was nice and helpful , third representative was nice and SUPER DUPER ignorant. "
"I purchased a G53JW fall 2010. Everything was going great with the computer and it was running my games really well. That is until the powercord/jack broke(June 2011). The pin of my powerjack broke.
I looked this up online and turns out it's a known issue with my model if it was built in the fall of 2010. So I called up Asus since I have a 2 year warranty. OMG customer service is horrible! It's like pulling teeth just to get your computer SENT into them. I have to say, as much as I love my computer, I will NEVER buy another Asus again just due to the incompetent and rude people they employ.
When I was getting ready to finally ship my computer (not my first phone call to them), I asked the tech support guy if Asus would do a backup of my data (since they were going to have to replace the motherboard). This is how that conversation went: me: "so can you back up my data for me, I don't mind paying for the extra service?" him: "yes." me: "so what is the charge for that?" him: "no nothing." me: "perfect then!" him: "so yes, do you agree to allow us to do a full system recovery? your files won't be protected" me: "yes, but you're backing it up right?" him: "no. we don't do backups. Just back up your files first" me: "is there any way you can do that for me? I have no battery life left and I can't charge my computer (should be obvious given the problem)" him: "well just plug it in, and do a backup" me: "I can't plug it in, my powerjack is broken" him: "yes, plug it in, turn it on and backup your files" me: FML
This is just one examples of the many conversations I had with someone who should NOT be working for customer service much less for a TECH SUPPORT position. I would like to assume that when you buy a nerdy laptop and call tech support, that you get someone with at least the IQ of a 10 year old."
"I am shocked at the arrogance of these people. Here is the story: thier service (called webstorage) which is promised to be provided with my new Asus laptop (model 1015PEM) did't work. I contacted their customer support. The answer I got from their representative reads as follows (verbatim):
“It also says: - All specifications and terms are subject to change without notice. Please check with your supplier for exact offers on selected models. Products may not be available in all markets. - Product may not be exactly as shown in images” (reference to a footnote on http://commercial.asus.com/product/detail/87)
i.e., everything we state as the specifications of your laptop, including our webstorage service, may be provided with your laptop, or may be not. We told you on our website. What then are you complaining about? And that's not all, Asus customer support closed the thread unilaterally, with me having no chance of inquiring or responding any more! All of this despite the fact that not only every retailer (including amazon), but also THEIR OWN WEBSTORAGE SERVICE webpage promises otherwise!
My case is there, in the cyberspace, on THEIR OWN WEBSITE (http://blog.asuswebstorage.com/about/), with the full reference number, and they just don't care!"
"Do NOT buy an asus laptop I got a new asus G53JW laptop which unfortunately used to deliver the Blue Screen of death. After some troubleshooting i did by my self i sent it back to asus service centre (Thats after 20 days from the day i bought it). After couple of phone calls they told me that they located the problem and that they order new motherboard and cpu! (What? for a brand new laptop? ) Anyway after a month i got it back, and everything worked until one day i decided to use the 3d vision from nvidia which is build in the laptop! the 3d does not work any more. Again the same process, troubleshooting and back to the service. After all.... I decided that asus is just a company that cannot deliver service and products of any standards. Shame!"
"IF YOU WANT GOOD CUSTOMER SERVICE SOMEWHERE DOWN THE ROAD, DO NOT BUY AN ASUS PRODUCT.
I just received my laptop a week ago and already there are some glitches. My volume function key buttons are not working anymore. I called them about this and they told me to do a system restore. The guy's name was Dwight (I think) and he was so vague about everything. He didn't bother to explain what it did. Here is how the conversation went.
Him: We are going to do a system restore. Type in r___(I don't remember anymore)and click that. Me: Ok, a window popped up Him (rude, condescending tone): ok.... (like he doesn't know why I'm telling him this) what does it say? Me: Windows System Restore blah blah Him (continues rude tone): ok, yes that's what I told you to do so.... do the system restore (acting like this conversation should have ended ages ago) Me: (first wait to see if he's going to say anything else like guide me through it) ok... so should I just go ahead and do the system restore by myself, or should I do it with you on the line? Him (VERY CONDESCENDING VOICE): well it's very simple and self explanatory, just go through the steps. It's very easy, just choose a date. The dates are right there. Me: ok, well what if it doesn't work? Is it guaranteed to work? (because he was acting like my problem was all fixed, so it sounded like he was POSITIVE this was going to work) Him: Of course it's not guaranteed to work, nothing's guaranteed to work. If your problem is not fixed then just call back again (very impatient). Me: (getting pissed and awaiting my service number and I KNEW he was going to just speed right through it) Him: (proceeds to do exactly as I expected and quickly rambles a summary of what we talked about and proceeds to slur a 7 digit number into 1 second without asking if I was ready for the number.) Me: Can you say the service number again? Him: (disgusting attitude in his voice as if I'M the idiot and repeats each number with disgust in his voice)
What a F*CKING JACKASS! I know other people have experienced far worse and long issues with these people, but my 10 minute bit was more than enough. The WORST customer service I have ever received. I actually don't think anyone has ever been that blatantly rude to me.
I'm not even going to bother trying the system restore. I'm pretty sure it will not work - I have read from other customers that the reason for this volume glitch is because of the stupid game software that they preload onto the laptop. Once you uninstall it, it messes up some other applications such as the hotkeys.
Anyways, no point in fixing it now - I will definitely be sending this laptop back. Already one week in and I'm already having issues with the laptop, so I'm guaranteed to have more problems in the future, and I NEVER EVER want to talk to these Asus people again. I don't want to wait and go through what all these other people are going through."
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posted Apr-13-2012 
![Share](javascript:share_rating({"review_body":"ASUS RMA and customer service is absolutely ABYSMAL. Into the fourth business week, you know, mon-fri, they still can\u2019t figure out the status of my motherboard. Keep getting the runaround from the CS people. One guy told me \u201cits still in repair\u201d called back two days later and the next guy says he sees the last inquiry but it was not answered. So, how could the person tell me it was still in repair if he never got an answer to the inquiry? Call back, ask for supervisor\u2026. Can\u2019t find one, get transferred to \u201cLevel 2 Support\u201d big deal. Just know this, ASUS is ok as long as you don\u2019t have a problem with it. If you need repair, just throw it in the trash and buy another brand.","link":"http:\/\/www.resellerratings.com\/store\/ASUS\/comment\/1450911#comment1450911","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ASUS.jpg","store_name":"ASUS","username":"alkimst","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"ASUS Stands for Asus Service Unbelievably Sucks. They deserve 0-stars Here is end of story first. After 2 months of hassle, Asus head of tech support Robert Tinsley basically told me to get in line and wait 3-weeks like others to have Mobo fixed and wouldn\u0027t advance exchange. How arrogant. It came back with same problem and could not have even been tested. He also said the poor ratings on this site weren\u0027t for his motherboards and pointed at other ASUS products.<br><br>Here\u0027s the rest of the story. Got a motherboard with bad memory slot. Didn\u0027t know until added 2nd set of memory or could have returned to NewEgg who is the best. Asus website is down more than up recently so used USA phone #. Asus refused to advance exchange. After 9 wasted contacts where they were supposed to respond in 24-48 hours and never did, told no stock, send back and wait 2-3 weeks. Escalated to mgr who told me nothing he could do. Escalated to customer service manager who just explained the rules and what he couldn\u0027t do to help me. He was a total jerk on the phone. <br><br>My system is down now as I RMA\u0027d the motherboard. The motherboard should have been received by now. I just got an email from customer service manager. I was surprised the only thing in email was the rules highlighted in yellow, where advance exchange was not available for this product. The people under him were nice yet couldn\u0027t do anything to help me or would have given a 1 for friendliness. I won\u0027t ever buy another product from them as don\u0027t service what they sell. Just got email form customer service manager and he didn\u0027t offer to help expedite motherboard he has at his site. Told me to expect 2.5 to 3 weeks door to door and refused to expedite or give me his bosses name. Notice Asus, unlike other manufacturers who care, does not monitor ResellerRatings like they care.<br><br>PS Because on the ASUS approved DDR3-1600 memory list, I paid a Premium for G.Skill that would only run at 1333.","link":"http:\/\/www.resellerratings.com\/store\/ASUS\/comment\/1276885#comment1276885","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ASUS.jpg","store_name":"ASUS","username":"Mt10man","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have to write this so that ppl will know what Asus does to it\u0027s customers.<br><br>I called several times to CS to talk about what i should do since my computer didn\u0027t come with a recovery CD but had a partition. after talking to a CS rep for more than an hr i was forced to go back to Best Buy to have them do a diagnostic. Come to find out that my HDD needs to be replaced....np, it\u0027s still under warranty. I lose my laptop for about 4-6 Wks. About 6 months after that i get hit with a virus that wipes out my Start menu and ALL icons on my Desktop. I have done a back up using Carbonite so wasn\u0027t worried about doing a OEM reset...so i go to get into the hidden partition on the HDD and it isn\u0027t there. i talked to a CS rep again and they tried to tell me to do an OEM reset. Upon telling the rep that i had my HDD replace under the warranty i informed him that the HDD did not have the OEM recovery partition. <br><br>The CS rep then told me that i could send in my laptop again, losing it for another 4-6 wks for them to install it for free (well, not free i would have to pay to ship it there.) OR (and i love this part) I could pay $50 to to have them send me the OEM recovery disks. So i either pay $100 to ship it, or $50 for a recovery that should already be on it.<br><br>In a nutshell...Asus has great PREMADE computers..I for example have the G73JH and love it. however, Asus DOES NOT have the customer support one would expect from a major computer company. So i would get the extra warranty that is optional from Best Buy or even Asus itself...it will save you in the long run.","link":"http:\/\/www.resellerratings.com\/store\/ASUS\/comment\/1277723#comment1277723","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ASUS.jpg","store_name":"ASUS","username":"jllomax2001","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Sorry if this seems rantish, but i figured i would add to the complaints here.<br>So i got my Brend New PC in April 11, when i recieved it, i turned it on to get a cannot find boot device error. I called tech support, they had me check the HD and make sure it did not come unplugged during transport, which is what happened. So first call was a successful fix, and it happens sometimes.<br><br>Call 2, wes because my PC would randomly crash while i was working on it. They had me do an OS recovery, which wiped everything i had, and i had to reinstall everything. <br><br>Call 3, same problem, PC still randomly crashing, no matter what i would be doing, playing a game, going online, sleeping.. So they had me do a 2nd OS recovery. By now, it\u0027s only June.<br><br>Call 4, Same problem, and i insisted i was not going to do an OS recovery. So they have me ship it out for repairs, Which I had to pay for. I get the PC back about 3 weeks later.<br><br>Its August now and call 5, again, Same problem, so they have me ship it out Again, at my expense for Additional repairs. Once again, it takes 3 weeks to get my PC back.<br><br>November and Call 6 because 3 days after getting my PC back, it started crashing again. This time they say we are going to ship it to our Main repair facility in Cali, which costs me another $80 in shipping. <br><br>December 2nd, i get the PC back, turn it on and it freezes during the boot process. I call them again, they say we need to ship it out again. This time i ask if they can pay for it, since i am a bit frustrated by now. So they send a shipping label. I ship the PC out on Dec 12th.<br><br>Jan 18 2012, i get the PC back after it being gone for over a month, i plug it in, and get, what a surprise, Cannot Find boot device. I try unplugging and replugging the HD in, no luck, so once again i call for support Call 8 by now, which i say i want my money back. They say call the company i bought it through. I call and they have a 14day money back guarentee, and say i need to deal with the manufacturer since its under the 1 year warranty. Call Asus back Again, call 9 and they say we can have you ship it back out for repairs again. If i want a replacement they have to make sure its not working, and when they get the system, it magically works. And when i get it, nothing works. <br><br>I just feel like they are stringing me along until the 1 year warranty is up, then they are going to drop me like a rock. <br><br>I have never had PC prpoblems like this with Any PC i ever had, and i will Never order anythign Asus ever again. <br><br>Their Customer Support is horrible, and they do nothing to actually fix the problems. I mean Seriously, they sent me a Lemon, and are just tryign to string me along. <br><br>I just wish i did some investigation before i bought the PC, and i would not have had this much Grief.","link":"http:\/\/www.resellerratings.com\/store\/ASUS\/comment\/1173119#comment1173119","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ASUS.jpg","store_name":"ASUS","username":"Dmhlucky","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Here is an update on my issue with ASUS, So again the repair sheet stated that my HDD has been replaced with new HDD ! huh ASUS think they can deceive people , i had the manager whom ignored me for 2 days called today ( may be after i made a very bad survey )<br>and he said that they were wrong they actually never replaced my HDD they just preposition it( yes sure i buy it )which contradict their repair sheet whit even had a FAKE part number on it for the fake new HDD . <br>wait wait wait HERE COMES THE SUPER SHOCK !!! when i took my netbook apart , to compare my HDD part number with the fake one stated on the repair sheet , i found that my HDD has a refurbished label , and the manager said they didn\u0027t replace my HDD so i still have the original which comes with the netbook , SO ASUS USE A REFURBISHED parts with a brand new computers and i think that is AGAINST The LAW . I\u0022M going to report this ! <br><br><br><br>The repair sheet stated that they replaced my HDD with a new one , but when i started my netbook , i saw same partitions that i have created with same names , a brand new HDD should have only one partition C , i called the ASUS center, asking for explanation! and the representative was totally repeating himself saying it written new on the repair sheet , and was unable to explain to me why i still see my old partitions, he made me leave a message to the manager whom ignored me and never called back . I TOOK THE NETBOOK APART AND FOUND THAT THE HDD p\/n Doesn\u0027t MATCH THE p\/n STATED ON THE REPAIR SHEET , AND THE HDD WAS Refurbished . I STILL NEED EXPLANATION !!!!!! <br><br>Basically i had to repairs on two different products , first representative was RUDE RUDE and ignorant <br>second one was nice and helpful , third representative was nice and SUPER DUPER ignorant.<br>","link":"http:\/\/www.resellerratings.com\/store\/ASUS\/comment\/1165501#comment1165501","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ASUS.jpg","store_name":"ASUS","username":"Dnal123","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a G53JW fall 2010. Everything was going great with the computer and it was running my games really well. That is until the powercord\/jack broke(June 2011). The pin of my powerjack broke. <br><br>I looked this up online and turns out it\u0027s a known issue with my model if it was built in the fall of 2010. So I called up Asus since I have a 2 year warranty. OMG customer service is horrible! It\u0027s like pulling teeth just to get your computer SENT into them. I have to say, as much as I love my computer, I will NEVER buy another Asus again just due to the incompetent and rude people they employ. <br><br>When I was getting ready to finally ship my computer (not my first phone call to them), I asked the tech support guy if Asus would do a backup of my data (since they were going to have to replace the motherboard). This is how that conversation went:<br>me: \u0022so can you back up my data for me, I don\u0027t mind paying for the extra service?\u0022<br>him: \u0022yes.\u0022<br>me: \u0022so what is the charge for that?\u0022<br>him: \u0022no nothing.\u0022<br>me: \u0022perfect then!\u0022<br>him: \u0022so yes, do you agree to allow us to do a full system recovery? your files won\u0027t be protected\u0022<br>me: \u0022yes, but you\u0027re backing it up right?\u0022<br>him: \u0022no. we don\u0027t do backups. Just back up your files first\u0022<br>me: \u0022is there any way you can do that for me? I have no battery life left and I can\u0027t charge my computer (should be obvious given the problem)\u0022<br>him: \u0022well just plug it in, and do a backup\u0022<br>me: \u0022I can\u0027t plug it in, my powerjack is broken\u0022<br>him: \u0022yes, plug it in, turn it on and backup your files\u0022<br>me: FML<br><br>This is just one examples of the many conversations I had with someone who should NOT be working for customer service much less for a TECH SUPPORT position. I would like to assume that when you buy a nerdy laptop and call tech support, that you get someone with at least the IQ of a 10 year old.","link":"http:\/\/www.resellerratings.com\/store\/ASUS\/comment\/828030#comment828030","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ASUS.jpg","store_name":"ASUS","username":"elria","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am shocked at the arrogance of these people. Here is the story: thier service (called webstorage) which is promised to be provided with my new Asus laptop (model 1015PEM) did\u0027t work. I contacted their customer support. The answer I got from their representative reads as follows (verbatim):<br><br>\u201cIt also says:<br>- All specifications and terms are subject to change without notice. Please check<br>with your supplier for exact offers on selected models. Products may not be available<br>in all markets.<br>- Product may not be exactly as shown in images\u201d<br>(reference to a footnote on http:\/\/commercial.asus.com\/product\/detail\/87)<br><br>i.e., everything we state as the specifications of your laptop, including our webstorage service, may be provided with your laptop, or may be not. We told you on our website. What then are you complaining about? And that\u0027s not all, Asus customer support closed the thread unilaterally, with me having no chance of inquiring or responding any more! All of this despite the fact that not only every retailer (including amazon), but also THEIR OWN WEBSTORAGE SERVICE webpage promises otherwise!<br><br>My case is there, in the cyberspace, on THEIR OWN WEBSITE (http:\/\/blog.asuswebstorage.com\/about\/), with the full reference number, and they just don\u0027t care!","link":"http:\/\/www.resellerratings.com\/store\/ASUS\/comment\/777013#comment777013","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ASUS.jpg","store_name":"ASUS","username":"Pepe1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Do NOT buy an asus laptop <br>I got a new asus G53JW laptop which unfortunately used to deliver the Blue Screen of death. After some troubleshooting i did by my self i sent it back to asus service centre (Thats after 20 days from the day i bought it). After couple of phone calls they told me that they located the problem and that they order new motherboard and cpu! (What? for a brand new laptop? ) Anyway after a month i got it back, and everything worked until one day i decided to use the 3d vision from nvidia which is build in the laptop! the 3d does not work any more. Again the same process, troubleshooting and back to the service. After all.... I decided that asus is just a company that cannot deliver service and products of any standards. Shame!","link":"http:\/\/www.resellerratings.com\/store\/ASUS\/comment\/729518#comment729518","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ASUS.jpg","store_name":"ASUS","username":"asus-sucks","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"IF YOU WANT GOOD CUSTOMER SERVICE SOMEWHERE DOWN THE ROAD, DO NOT BUY AN ASUS PRODUCT.<br><br>I just received my laptop a week ago and already there are some glitches. My volume function key buttons are not working anymore. I called them about this and they told me to do a system restore. The guy\u0027s name was Dwight (I think) and he was so vague about everything. He didn\u0027t bother to explain what it did. Here is how the conversation went.<br><br>Him: We are going to do a system restore. Type in r___(I don\u0027t remember anymore)and click that.<br>Me: Ok, a window popped up<br>Him (rude, condescending tone): ok.... (like he doesn\u0027t know why I\u0027m telling him this) what does it say?<br>Me: Windows System Restore blah blah<br>Him (continues rude tone): ok, yes that\u0027s what I told you to do so.... do the system restore (acting like this conversation should have ended ages ago)<br>Me: (first wait to see if he\u0027s going to say anything else like guide me through it) ok... so should I just go ahead and do the system restore by myself, or should I do it with you on the line?<br>Him (VERY CONDESCENDING VOICE): well it\u0027s very simple and self explanatory, just go through the steps. It\u0027s very easy, just choose a date. The dates are right there.<br>Me: ok, well what if it doesn\u0027t work? Is it guaranteed to work? (because he was acting like my problem was all fixed, so it sounded like he was POSITIVE this was going to work)<br>Him: Of course it\u0027s not guaranteed to work, nothing\u0027s guaranteed to work. If your problem is not fixed then just call back again (very impatient).<br>Me: (getting pissed and awaiting my service number and I KNEW he was going to just speed right through it)<br>Him: (proceeds to do exactly as I expected and quickly rambles a summary of what we talked about and proceeds to slur a 7 digit number into 1 second without asking if I was ready for the number.)<br>Me: Can you say the service number again?<br>Him: (disgusting attitude in his voice as if I\u0027M the idiot and repeats each number with disgust in his voice)<br><br>What a F*CKING JACKASS! I know other people have experienced far worse and long issues with these people, but my 10 minute bit was more than enough. The WORST customer service I have ever received. I actually don\u0027t think anyone has ever been that blatantly rude to me.<br><br>I\u0027m not even going to bother trying the system restore. I\u0027m pretty sure it will not work - I have read from other customers that the reason for this volume glitch is because of the stupid game software that they preload onto the laptop. Once you uninstall it, it messes up some other applications such as the hotkeys.<br><br>Anyways, no point in fixing it now - I will definitely be sending this laptop back. Already one week in and I\u0027m already having issues with the laptop, so I\u0027m guaranteed to have more problems in the future, and I NEVER EVER want to talk to these Asus people again. I don\u0027t want to wait and go through what all these other people are going through.","link":"http:\/\/www.resellerratings.com\/store\/ASUS\/comment\/724723#comment724723","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ASUS.jpg","store_name":"ASUS","username":"poo-pie","rating":"1"}, "single");){kind=link}
"I will never buy another ASUS again. In short, the two hinges on my F3Ka gradually stiffened and ended up breaking through the back of the case - one after one year, the second after 3 years. The first one was under warranty. I sent it in for repair at great cost (I was not living in the US any more), and they replaced my nice glossy screen (seems like hinge alone couldn't be replaced) with a crappy matte one. In addition, the DVD drive failed after about 2 years, and the hard drive began to fail after about 3 (it is still struggling on with bad sectors and the like).
You know, the HD/DVD stuff doesn't tick me off that badly as I know these are fragile parts. But the HINGES?? There is no excuse for something that basic, or for replacing my screen with a lower quality one.
I recently got in touch with them to ask them if they would repair the second hinge outside the warranty because of the crap experience I have had. I've written them about 4 times and unsurprisingly they haven't even bothered to respond.
I wish there were more obvious places to put these reviews, which really don't relate to a particular model but to general quality control and customer service issues. If anyone has any other ideas, please point me to them!"