1/5

posted Jan-19-2012

"Sorry if this seems rantish, but i figured i would add to the complaints here.
So i got my Brend New PC in April 11, when i recieved it, i turned it on to get a cannot find boot device error. I called tech support, they had me check the HD and make sure it did not come unplugged during transport, which is what happened. So first call was a successful fix, and it happens sometimes.

Call 2, wes because my PC would randomly crash while i was working on it. They had me do an OS recovery, which wiped everything i had, and i had to reinstall everything.

Call 3, same problem, PC still randomly crashing, no matter what i would be doing, playing a game, going online, sleeping.. So they had me do a 2nd OS recovery. By now, it's only June.

Call 4, Same problem, and i insisted i was not going to do an OS recovery. So they have me ship it out for repairs, Which I had to pay for. I get the PC back about 3 weeks later.

Its August now and call 5, again, Same problem, so they have me ship it out Again, at my expense for Additional repairs. Once again, it takes 3 weeks to get my PC back.

November and Call 6 because 3 days after getting my PC back, it started crashing again. This time they say we are going to ship it to our Main repair facility in Cali, which costs me another $80 in shipping.

December 2nd, i get the PC back, turn it on and it freezes during the boot process. I call them again, they say we need to ship it out again. This time i ask if they can pay for it, since i am a bit frustrated by now. So they send a shipping label. I ship the PC out on Dec 12th.

Jan 18 2012, i get the PC back after it being gone for over a month, i plug it in, and get, what a surprise, Cannot Find boot device. I try unplugging and replugging the HD in, no luck, so once again i call for support Call 8 by now, which i say i want my money back. They say call the company i bought it through. I call and they have a 14day money back guarentee, and say i need to deal with the manufacturer since its under the 1 year warranty. Call Asus back Again, call 9 and they say we can have you ship it back out for repairs again. If i want a replacement they have to make sure its not working, and when they get the system, it magically works. And when i get it, nothing works.

I just feel like they are stringing me along until the 1 year warranty is up, then they are going to drop me like a rock.

I have never had PC prpoblems like this with Any PC i ever had, and i will Never order anythign Asus ever again.

Their Customer Support is horrible, and they do nothing to actually fix the problems. I mean Seriously, they sent me a Lemon, and are just tryign to string me along.

I just wish i did some investigation before i bought the PC, and i would not have had this much Grief."

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1/5

posted Jan-17-2012

"Here is an update on my issue with ASUS, So again the repair sheet stated that my HDD has been replaced with new HDD ! huh ASUS think they can deceive people , i had the manager whom ignored me for 2 days called today ( may be after i made a very bad survey )
and he said that they were wrong they actually never replaced my HDD they just preposition it( yes sure i buy it )which contradict their repair sheet whit even had a FAKE part number on it for the fake new HDD .
wait wait wait HERE COMES THE SUPER SHOCK !!! when i took my netbook apart , to compare my HDD part number with the fake one stated on the repair sheet , i found that my HDD has a refurbished label , and the manager said they didn't replace my HDD so i still have the original which comes with the netbook , SO ASUS USE A REFURBISHED parts with a brand new computers and i think that is AGAINST The LAW . I"M going to report this !



The repair sheet stated that they replaced my HDD with a new one , but when i started my netbook , i saw same partitions that i have created with same names , a brand new HDD should have only one partition C , i called the ASUS center, asking for explanation! and the representative was totally repeating himself saying it written new on the repair sheet , and was unable to explain to me why i still see my old partitions, he made me leave a message to the manager whom ignored me and never called back . I TOOK THE NETBOOK APART AND FOUND THAT THE HDD p/n Doesn't MATCH THE p/n STATED ON THE REPAIR SHEET , AND THE HDD WAS Refurbished . I STILL NEED EXPLANATION !!!!!!

Basically i had to repairs on two different products , first representative was RUDE RUDE and ignorant
second one was nice and helpful , third representative was nice and SUPER DUPER ignorant.
"

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1/5

posted Aug-08-2011

"I purchased a G53JW fall 2010. Everything was going great with the computer and it was running my games really well. That is until the powercord/jack broke(June 2011). The pin of my powerjack broke.

I looked this up online and turns out it's a known issue with my model if it was built in the fall of 2010. So I called up Asus since I have a 2 year warranty. OMG customer service is horrible! It's like pulling teeth just to get your computer SENT into them. I have to say, as much as I love my computer, I will NEVER buy another Asus again just due to the incompetent and rude people they employ.

When I was getting ready to finally ship my computer (not my first phone call to them), I asked the tech support guy if Asus would do a backup of my data (since they were going to have to replace the motherboard). This is how that conversation went:
me: "so can you back up my data for me, I don't mind paying for the extra service?"
him: "yes."
me: "so what is the charge for that?"
him: "no nothing."
me: "perfect then!"
him: "so yes, do you agree to allow us to do a full system recovery? your files won't be protected"
me: "yes, but you're backing it up right?"
him: "no. we don't do backups. Just back up your files first"
me: "is there any way you can do that for me? I have no battery life left and I can't charge my computer (should be obvious given the problem)"
him: "well just plug it in, and do a backup"
me: "I can't plug it in, my powerjack is broken"
him: "yes, plug it in, turn it on and backup your files"
me: FML

This is just one examples of the many conversations I had with someone who should NOT be working for customer service much less for a TECH SUPPORT position. I would like to assume that when you buy a nerdy laptop and call tech support, that you get someone with at least the IQ of a 10 year old."

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1/5

posted Jun-05-2011

"I am shocked at the arrogance of these people. Here is the story: thier service (called webstorage) which is promised to be provided with my new Asus laptop (model 1015PEM) did't work. I contacted their customer support. The answer I got from their representative reads as follows (verbatim):

“It also says:
- All specifications and terms are subject to change without notice. Please check
with your supplier for exact offers on selected models. Products may not be available
in all markets.
- Product may not be exactly as shown in images”
(reference to a footnote on http://commercial.asus.com/product/detail/87)

i.e., everything we state as the specifications of your laptop, including our webstorage service, may be provided with your laptop, or may be not. We told you on our website. What then are you complaining about? And that's not all, Asus customer support closed the thread unilaterally, with me having no chance of inquiring or responding any more! All of this despite the fact that not only every retailer (including amazon), but also THEIR OWN WEBSTORAGE SERVICE webpage promises otherwise!

My case is there, in the cyberspace, on THEIR OWN WEBSITE (http://blog.asuswebstorage.com/about/), with the full reference number, and they just don't care!"

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1/5

posted Mar-29-2011

"Do NOT buy an asus laptop
I got a new asus G53JW laptop which unfortunately used to deliver the Blue Screen of death. After some troubleshooting i did by my self i sent it back to asus service centre (Thats after 20 days from the day i bought it). After couple of phone calls they told me that they located the problem and that they order new motherboard and cpu! (What? for a brand new laptop? ) Anyway after a month i got it back, and everything worked until one day i decided to use the 3d vision from nvidia which is build in the laptop! the 3d does not work any more. Again the same process, troubleshooting and back to the service. After all.... I decided that asus is just a company that cannot deliver service and products of any standards. Shame!"

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1/5

posted Mar-20-2011

"IF YOU WANT GOOD CUSTOMER SERVICE SOMEWHERE DOWN THE ROAD, DO NOT BUY AN ASUS PRODUCT.

I just received my laptop a week ago and already there are some glitches. My volume function key buttons are not working anymore. I called them about this and they told me to do a system restore. The guy's name was Dwight (I think) and he was so vague about everything. He didn't bother to explain what it did. Here is how the conversation went.

Him: We are going to do a system restore. Type in r___(I don't remember anymore)and click that.
Me: Ok, a window popped up
Him (rude, condescending tone): ok.... (like he doesn't know why I'm telling him this) what does it say?
Me: Windows System Restore blah blah
Him (continues rude tone): ok, yes that's what I told you to do so.... do the system restore (acting like this conversation should have ended ages ago)
Me: (first wait to see if he's going to say anything else like guide me through it) ok... so should I just go ahead and do the system restore by myself, or should I do it with you on the line?
Him (VERY CONDESCENDING VOICE): well it's very simple and self explanatory, just go through the steps. It's very easy, just choose a date. The dates are right there.
Me: ok, well what if it doesn't work? Is it guaranteed to work? (because he was acting like my problem was all fixed, so it sounded like he was POSITIVE this was going to work)
Him: Of course it's not guaranteed to work, nothing's guaranteed to work. If your problem is not fixed then just call back again (very impatient).
Me: (getting pissed and awaiting my service number and I KNEW he was going to just speed right through it)
Him: (proceeds to do exactly as I expected and quickly rambles a summary of what we talked about and proceeds to slur a 7 digit number into 1 second without asking if I was ready for the number.)
Me: Can you say the service number again?
Him: (disgusting attitude in his voice as if I'M the idiot and repeats each number with disgust in his voice)

What a F*CKING JACKASS! I know other people have experienced far worse and long issues with these people, but my 10 minute bit was more than enough. The WORST customer service I have ever received. I actually don't think anyone has ever been that blatantly rude to me.

I'm not even going to bother trying the system restore. I'm pretty sure it will not work - I have read from other customers that the reason for this volume glitch is because of the stupid game software that they preload onto the laptop. Once you uninstall it, it messes up some other applications such as the hotkeys.

Anyways, no point in fixing it now - I will definitely be sending this laptop back. Already one week in and I'm already having issues with the laptop, so I'm guaranteed to have more problems in the future, and I NEVER EVER want to talk to these Asus people again. I don't want to wait and go through what all these other people are going through."

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1/5

posted Mar-12-2011

"I am having the same problems as the person above. The customer service is terrible. I am sooooo tired of calling them and trying to activate my Accidental Damage Warranty. They will not active it and i am 30 days into it. There is a 60 day warranty period. I keep talking to the same guy (Andre). They keep saying, we will email you back or call you back and 2 weeks have passed. My service number is 1178496. At this point, they can go F themselves."

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1/5

posted Feb-15-2011

"From Asus

"I am sorry to inform you that your monitor is out of warranty. The warranty is 3 years from the manufacture date not the date of purchase. Your serial number starts with 78. It was manufactured in August 2007 so the warranty ended in August 2010."

What?!!...who decodes the serial# for manufacture date when purchasing a monitor? As-s, don't offer 3 year warranty if you are not going to honor it."

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1/5

posted Jan-31-2011

"ASUS is hands down the most horrid company I have dealt with, they are so fraudulent it's not even funny, seriously. DO NOT BUY ANYTHING FROM ASUS unless you want a 80% guarantee that it's 100% defective.

I am an IT amateur attending SLU, and I purchased a M4A785TD-M MOBO, and a 5770 1GB CuCore on 6/22/10

I received my products within a week or so. The MOBO that was sent to me was DoA, completely defective, CPU and PCI-E docks were dead, as well as the ethernet port, so I never even got to try out the 5770.

I sent the MOBO back to them, they send me a new one, everything is fine, so I install my GPU and it's working fine. 32 days later the card dies, Standard-RMA, fine, took 2 weeks, got a new one, 30 days later, the new one is dead, I call them to setup a new RMA, they want to do Advanced, so they sent it to me first, the new one, then I send my broken one in. Well they never sent me the GPU, waited like 1 month, figured they were just really slow, but nothing. Called back and found out the RMA had been closed, had to call back and setup a new RMA Standard this time by my request since the first one failed, but they basically tried to make me feel like I was lying or hiding something, and they were very very rude. I then sent in my broken GPU, on 12/7/10, I tracked it with USPS, they confirmed they received it on 12/13/10, so it's supposed to take 10-15 business days. After like 2 wks. I call them back requesting the status of my RMA, and they tell me that they haven't even received it. After arguing with the guy for a while because he was basically telling me I still had the card, I asked to be put on line with a Supervisor, and they went to connect me and of course nobody answered. I left my first msg on Robert the Supervisor's line. I called back immediately and requested again to speak to a supervisor and I was disconnected after a long hold. I then called back again a couple more times after being on hold forever, and as soon as I got on with someone, I asked to speak to a supervisor, and they wouldn't connect me, so I told them I could just email the CEO or the BBB, or complain at Consumer Direct and I will persist, and he grudgingly connected me with the real Robert this time, who was very rude and argued with me, finally telling me that I needed to give them the Shipper's Personal Tracking # they gave to me, because to them they haven't received it. I reluctantly give it to them because I'm not even sure if that's legal. After giving it to them they tell me they are going to call me back, finally realizing that they messed up. Then I don't even feel like typing the rest of the bullshit, the end of the story it's 1/31/11 and I STILL HAVEN"T RECEIVED MY CARD. I called again today and demanded customer service, demanded a supervisor, and I finally got somewhere, they are Overnight Express shipping it to me. PEOPLE, AVOID ASUS AT ALL COSTS, BUT IF YOU DO PURCHASE, BE EXTREMELY AGGRESSIVE AND KEEP THE NAME AND TIME OF THE PEOPLE YOU HAVE SPOKEN TO AND A LIST OF THE PROCEDURES THEY HAVE TAKEN TO HELP YOU, BECAUSE THAT IS SURELY HOW THEY WILL ACT, AGGRESSIVE AND RUDE. Simply put, I am slow to anger, but after 70 days, 3 bad products, 3 RMA's, and having spoken to honestly 15-20 different people. ( I memorized the RMA #, USPT0C01** for privacy :] )"

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1/5

posted Jan-29-2011

"Bought the Asus G73JH-A2 in Feb of 10. My laptop is currently on its 5th that's right 5th rma. I sent my laptop in for its latest necessary repair of the video card on 11/30/10 its now 1/30/11. Asus tech says its still being repaired. 7 of the 11 months I have owned this p.o.s. It has been in for repair. STAY AWAY !!!

HERE IS AN UPDATE!

I finally received my laptop on 2/15/11...lets see how well the repair went..

http://www.youtube.com/watch?v=SA7jktGdNiM

Not so good. I called Asus on 2/15 received my 6th RMA. Laptop is on it's way back to Asus...I'll keep you posted.

"

This review was modified by svan1971 on February 18 2011 11:09:19 AM

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