We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

RatingsRating
Full Rating Profile
  • ASUS
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.25/10 3.25/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: Rating 0.25/10 0.25/10
    Customer service: Rating 0.21/10 0.21/10
    Return/Replacement policy: Rating 0.28/10 0.28/10

88 Customer Reviews

Rating 2/10
1/5
modified review posted

"My ASUS SonicMaster laptop has been terrible from the start. To make matters worse, it came with Windows 8. This computer is the worst. Opening up documents or web browsers can sometimes take 5 minutes. That is not an exaggeration.

The only good thing about this computer was that it was really cheap and is Energy Star certified. Definitely NOT worth the terrible quality of the computer though. It will not be good for the environment when I throw this computer out the window and buy a completely new (different brand) laptop within a year of buying this one.

Overall, I will never EVER buy ASUS again.
"



Rating 2/10
1/5
modified review posted

"Asus is the worst company ever, i had send my laptop from November /2014 because BestBuy couldn't fix it any more. and i had to send it on my own. and it has manifacture issues the motherboard is damaged and they tried to blame me for that and now they don't get back to customer unless they need money. their representative said the CPU teeth are bend and their will be charge for that, however the bend from the repair team. and that was the last email i have received from them and it was 3 days ago and their systems are not updated as we go to keep the customer inform."


Rating 2/10
1/5
modified review posted

"I bought a T100 and it worked for 54 days and then stopped. Called customer support and was told that only they could repair and to send to them. Should have throw it in trash and accepted the lose. I was dumb and started down the Asus "no information available" path to insanity. After a month of calls I was informed that they had set my repaired unit back to me. This was news to me as I have not seen my unit. I was told to call FedEx. FedEx told me I had to deal with Asus. Asus claimed they had proof that I had received my unit as someone at my home signed for it. You are correct! That was a lie that they now admit. They started the investigation on Dec. 17 and as of today (Feb. 18) they are still investigating. I was on hold for over 20 minutes. They can give me no other information but of course they will keep me informed. I am sure they will just like they have been doing. They just plan on waiting until I get tired or die and then I will shut up and they are finished with this dumb customer. DO NOT EVER BUY A PRODUCT FROM THIS COMPANY."


Rating 2/10
1/5
modified review posted

"NEVER NEVER NEVER purchase a ASUS notebook!! I bought my ASUS notebook brand new and I have had to send it back twice!! Now I have had my notebook back from repair for 1 month and the damn thing is not working again!!! So,I was told to send it back and was told to go to a Rent A Center and rent a notebook while mine is being repaired!!! Seriously?! I should pay for that?! I have wrote the company twice with no response. I want a new notebook!!! Or better yet just give me my money back and let's end this nightmare!!!
"

modified review This review was modified by robincbird on February 17 2015 07:11:21 PM

Rating 2/10
1/5
modified review posted

"ASUS X401A
Purchased 12/23/2012, Warranty expired 12/23/2014.
Was a gift for my grandson when I bought it, but never gave it to him because someone else got him one, nor did I use it, I put it away to hold for a time I did need it, though I had set it up in the beginning for him. It did not get turned on for almost two years later in Dec. 2014. So, it had no windows updating prior - which I didn't know was important to keep up till now when some kind of virus seemed to have taken over. Even though it was never used after the initial setup, nor turned on, it somehow got a virus from my initial setup? I don't understand that, but goes to show how updating is necessary on a regular basis whether you use that computer/laptop or not?
Was no longer under warranty, so took it for repair at Bestbuy where I had purchased it. They were the ones who told me it had a virus. Needed reformatted, and maybe a new motherboard if problem persisted. I ended up having someone else look at it, who reformatted it and reloaded 8.1.
Now that it's working again, everything seems to be working great except for a 30-minute automatic shut-down. We have tried many tests and steps to fix it, but nothing worked. Only other thing is to get a Motherboard. I don't know if I want to do that since there is no promise that will fix the problem either due to what I've read with others having same problems with their ASUS and other brands. Made in China, and others said the 30 min timer problem automatically happened after the warranty expired. Could this China Company be programming that problem into the computers to force repair by them or to buy another computer from them? Just wondering. From the other reviews, they don't seem to be a reputable company anyway.
I don't recommend this brand. I was told by other techs that this laptop was a lemon. Gee, wonder why??
Check out other reviews on consumeraffairs.com
"

modified review This review was modified by elizzabeth on February 17 2015 12:55:58 PM

Rating 2/10
1/5
modified review posted

"Bought an Asus Nexus 7, 2nd gen. tablet. Product was great! But Asus customer service was lame! Each representative told me something different for the same question and their manufacturer's warranty didn't cover the problem I was having with my tablet, instead, they told me it would cost $100 just to repair a stupid part that their ORIGINAL charger broke! After dealing with them for over a week, trying the get a decent answer, and their Escalations department was equally horrible, I called my extended warranty service and they fixed my tablet in two days! Will never buy Asus products again!"

modified review This review was modified by Smart_snake1988 on February 13 2015 11:21:12 PM

Rating 2/10
1/5
modified review posted

"ASUS Laptop X55A -
Had problems with the hard drive from day one. Finally it just packed up. Lasted about 8 months in all. Called ASUS service, which to put it kindly is just crappy.

Will not buy an ASUS again, ever. Their products are cheap for a reason - they are cheap...))
"


Rating 2/10
1/5
modified review posted

"I was conned into buying from a company called Arvato after being unknowingly redirected via the Asus uk site. I purchased a Tricover Memopad 8 case, it was a gift so was not opened for 2 weeks. Upon opening it became clear the Tricover Memopad 8 case is not designed for the memopad 8 as it is too large and the tablet falls out, also the hole for the camera is in completely the wrong place. It is clear this is not designed for this tablet despite the name, it is a generic case they slapped Asus on and named a Tricover menopause 8 case. This Arvato grudgingly agreed to a refund and seem to be under the illusion they are doing me a favour. To top it all I am expected to pay to post the thing back as it has been longer than 14 days. They are breaching the sales of goods act as the item was not as described and not fit for purpose so currently going through the European Consumer Centre and will not let this lie.
It is not the money it is the principle of being mislead and now cheated.
"

modified review This review was modified by grayskunk on December 06 2014 12:32:37 AM

Rating 2/10
1/5
modified review posted

"Support is useless. I have had 2 occassions to contact them about 2 different laptops and both times I got wrong information and a complete inability for them to understand basic questions. Talking to a wall is far less frustrating and just as productive.

A shame because I like their Ultrabooks.
"

modified review This review was modified by yagi on December 02 2014 05:45:22 PM

Rating 2/10
1/5
modified review posted

"I originally bought a G74VW from asus, which cost me about 2,000$ at the time as a stock machine. for the first year the computer ran wonderfully! but eventualy everything started going down hill.

Eventualy the G74VW I had started having random screen blackouts during use, i would go black for a little wile and then turn back on. I thought that my OS might have gotten corrupted after downloading something so i just did a factory reset. The problem persisted leading me to believe the graphics card was going bad. Nope, I sent it into asus and they responded saying that the motherboard wasn't receiving enough power. So obviously they replaced the internal power supply right? Again nope, they replaced the motherboard and sent it back, but the problem persisted. I had sent the laptop back 3 times and each time they only replaced the motherboard up till the last time when just before I was sending it back, and I had finished printing out the shipping labels I shut down the computer and the internal power supply EXPLODED sending shrapnel and other small debris flying out the fan vent.

Im lucky I didn't have the laptop in my lap when it happened or I might have gotten a trip to the hospital. Asus Sent me a model newer laptop for obvious reasons but would not extend the warranty past 6 months. On top of that it took me contacting the BBB twice to make them fullfill the warranty extension.

My problems with the company did not stop there. About 2 weeks after I got the new computer I started receiving OS Crashes, not bluescreens but explorer.exe crashes. Right clicking a drive would crash explorer.exe. So again I tried doing a factory reset and the problem persisted. I sent the computer back into asus and they responded that the OS And the factory state was corrupt. But instead of them re-installing the factory image and sending it back after a day of receiving it, they took an entire moth to solve the problem, and every time I asked them what was taking so long they responded "We are trying to figure out the best way to solve the issue" which isn't hard especially when they know what the issue is. It takes about 2 hours on average to install an image to a computer hard drive where asus took 4 weeks eating a month off my new extended warranty (Which is now expired).

Now here after the expiration of the waranty I am still having problems and the replacement computer is just barely over a year old. The sound card keeps crashing along with the wifi card and the operating system AGAIN. I even replaced the OS hard drive with a new SSD and im still getting operating system crashes and hangs, and when the wifi card crashes, it also freezes the entire operating system for a few minutes. Not only that but the only way to fix the wifi card is to reboot. Also the sound card problem? I have to unplug my USB headphones and wait till the computer does that little "bla doop" sound and then plug it back in. If i don't do this the sound card doesn't come back. My computer also froze once while trying to write this review so I had to start completely from scratch.

I am never buying anything from asus again and I recommend to everyone I talk to computer stuff about to not get any asus products.
"

modified review This review was modified by Azmuth on November 13 2014 07:36:07 AM

Rating 2/10
1/5
modified review posted

"completely concur with the other asus users: crappy products and horrible customer support . i had the same problem sent for repair several times, and they still refuse to replace the defective unit, even though it was still under warranty... i hope people will stop buying their products..."


Rating 2/10
1/5
modified review posted

"Horrible service, DO NOT BUY ASUS! I received a damaged laptop, they wrapped it so badly after a repair , that the LCD screen broke during transit. Even though I explained, sent pictures, made several statements as they requested and did all I could to give evidence to the fact they messed up, they are trying to bill me $265!! I have been without my laptop over 5 weeks and all they offer me is to dispute this invoice (meaning another 3 weeks). AVOID THIS COMPANY - LOOK AT FACEBOOK UNDER ASUS SUCKS OR consumer complaints....wish I had!"


Rating 2/10
1/5
modified review posted

"Asus memo pad 10, screen died within 6 months, been told by Asus that I have damaged it and not covered under warranty. Crap products crap service. Bought a Samsung instead, better machine and I know their customer service is spot on . Don't waste money and time on Asus products."

modified review This review was modified by grimbumtripe on October 16 2014 11:25:26 AM

Rating 2/10
1/5
modified review posted

"Asus Customer service is horrible. I bought this powerful computer for work in our medical office. After 3 months of use, it crashed. At first we thought it to be a software problem, so we reloaded it with Windows 8.1 pro. Since this would wipe out anything on the hard drive, we thought this would take care of the software issue. A few weeks later it did the same thing. It cost a huge amount of down time at our front desk. In fact, we had to temporarily install my HP laptop which was my Christmas present. Asus support, which has reps that you will never be able to understand, had names like: Mike, Tom, or Susan, but you got the distinct feeling that wasn't really their name. They gave us zero help. Finally we shipped the computer back to Asus which cost us $85. I also sent them a letter explaining all of this and the fact that we wanted a new computer, not our old one fixed up, but they totally ignored my letter and never even mentioned it. It was as if I never took the time to write a letter. Bottom line, don't buy an Asus. If you do, please take my advice and get it from Best Buy and get the replacement policy. They say my piece of junk will arrive on Wednesday, but I am not looking forward to it. Save yourself some trouble and buy HP or some other brand, but don't buy Asus. One star is too good for them.
"


Rating 2/10
1/5
modified review posted

"I was trying to connect a 4T USB drive to my RT-AC66U router. While the drive is seen by the device, it shows as unmounted. Connecting a USB 256G flashdrive does work.
I’ve contacted the Tech Support 2 weeks ago and the representative spent 40 minutes with me trying different things to try and resolve (factory reset, switching USB port, changing firmware,…).
He ended up the call by asking me to try with another drive of capacity smaller than 2T and call back Tech Support with results.
I’ve tried connecting a 1TB drive and it didn’t work.
I’ve tried connecting my 4TB drive to an RT-AC68U router that I borrowed from a friend… It does perfectly work.

This is where the nightmare begins.
Since then, I’ve been unable to contact Tech Support by phone 4 times (50 minutes wait, 40 minutes wait, 20 minutes wait, 45 minutes wait).
After waiting 35 minutes on the phone yesterday, I finally got someone. But as soon as I provided my case number, the call “dropped” .
I tried then to contact Tech Support by chat. Same thing. For 6 times in a row, as soon as I provide my case number, the representative will end the chat.
Really ?!

I then contacter Customer Care and talked to a polite representative that told me he would look into it and call me back in the hour.
I never received a call, but I got a useless email saying that I should contact Tech Support for my issue.
Well… thanks for the advice !!

Bottom line, I have a defective device that is still under warranty (13 months old) but no one at Asus seem to care.

Worst customer service (seriously, who hangs up on customer ?) and Tech support I’ve ever seen.
At that point, Asus should just shut down their Customer Service and Tech Support departments and save some money here and the result for customer would be exactly the same.
"

modified review This review was modified by gdavoud on October 04 2014 11:26:15 AM

Share ASUS's store rating

ASUS is not a merchant member. If you're this merchant, learn more!

ASUS is not a merchant member
ASUS does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!

See all Merchant Members »