I purchased a case, the El Diablo from NewEgg.  
It shipped with what I believe was a manufacture defect.  
 
The fan blade on the large 36mm fan had what looked like a flaw in the plastic the fan was made out of.  
Lke there was an interuption in the molding process when the fan was made.  
After a thud or two by the shippers it separated from the hub.  
 
I e-mail ABS not really expecting anything. Just asked for a link to where I could purchase a replacement fan because  
I didn't want to play the RMA game.  
 
I got a reply from a very helpful person named Abbie at ABS.  
She apologized for the inconvenience and wanted to make things right.  
 
I sent her the paperwork she asked for and now there is a peplacement in the mail at no extra cost to me.  
 
That's pretty damn good service if you ask me.  
Especially since I was willing to buy a replacement.  
 
Randy Forbes  
 

I am an old customer of ABS(customer# 227786) who purchase a computer from ABS in 2003. I made a call today (10/30/08) to request a technical support about my computer would not turn on. Although my customer support has expired but Mr. Joel Alvanez, who is an ABS tech support technician, he gave me a one time courtesy support. It took him about 10-15 minutes to assist me until I managed to get the copmputer turned on.  
 
As an ABS old cutomer but the ABS tech support still gives their (expired) customer a good and courteous assistance.  
 
They always call back their customers and they try to help their customers to solve their computer problems.  
 
I am please with their good customer service.  
Wasana Kain

I bought an ABS laptop in 2007. While the machine had lots of problems and I had to get it fixed twice during its warranty, one particular tech support engineer, Joel Alvarez, was very helpful in getting my problems resolved. When my laptop broke again, a couple of months after the warranty expired, I called ABS to complain that it is unacceptable for a brand new laptop (for which I paid over $1300) to break within 1.5 years of purchasing it. Joel did some trouble shooting with me over the phone, and the problem was fixed. I greatly appreciated his help. All my data was safe, it didn't cost me anything and I was up and running again in no time. While I do not plan to buy any laptops from ABS again, I greatly appreciate Joel's technical expertise and his patience with me. He also offered to waive service charges if I were to send it to them for fixing. Luckily enough, I didn't have to send it in. Thanks Joel!

I purchased my current computer from ABSPC after my first ABSPC became completely out dated and upgrading it would cost more than purchasing a new computer from ABSPC.  
I purchased an "Awesome 3500" system it has been, well awesome. After 4 years I had a problem and called Tech support, to my happiness they returned my call and assisted me in determining the problem. Then they recommended a replacement drive that would be compatable with my system and recommended several sources to purchase the replacement drive.  
I am very pleased with ABSPC Tech support. They were curtious, patient and easy to work with.  
I highly recommend ABSPC computers and their Tech support.  
Mike F.

I have had a labtop computer from ABS for over five years and have enjoyed its excellent capabilities. The unit has been in many locations in the country and overseas with perfect results. Customer service has always been perfect especially Antonio. I recommend their computers for wonderful results.

Even though it's been nearly 3 years since I purchased my ABS computer, Antonio in Tech Support quickly resolved my one and only problem I've ever had with my ABS Ultimate V3 PC. Cudos to ABS Computers and Antonio!

Antonio from ABS was very helpful and had a lot of pateince with me.  
PS: I wish a lot more companies would have someone like Antonio helping them.  
Thanks again Antonio  
Marie D from New York

This review was modified by its author, Cita, on 4/2/08 7:17 PM.

Antonio was awesome! He was very energetic, enthusiactic, and quick to help me resolve my problem.

ABS ULTIMATE V2 36 has given me nothing but excellent service since day one. After I lost all software in Hurricane Katrina. ABS's best tech, Antonio was still here to help me locate software at my request. Way to go ABS, Thanks again Antonio for everything.

This review was modified by its author, jjf310, on 3/27/08 6:22 PM.

I had a problem with the sound system not working on my computer that I purchased from ABS four years ago. Antonio in customer support quickly identified the trouble with the driver and walked me through the correction. Excellent service.

The computer simply would not go beyond the ping ans then it would stop everything; no image, picture, USB, anything... Until I called and spoke with Antonio Rosales. He helped me and solved the problem within seconds! I am so thankful that he did and he should be rewarded for his help. If in the future I have another issue with this ABS system, I will call for Antonio by name!  
 
Thank you big time!  
Harley

The problem w/my ABS computer started on 1-12-2008 with Norton. Norton corrected that issue.  
A new problem arose and my server said to call ABS.  
I called and the tech that helped me was very helpful, polite and knowledgeable. Antonio resolved the problem which turned out to be a problem caused by Norton.  
Thanks for your USA support. It was refreshing to hear and understand the tech speak perfect English.  
Keep up the good work. Thanks again Antonia

These comments are for today's technical support from ABSPC's Tech Support representative, Antonio.  
 
The computer, when turned on, would immediately stop with the CMOS setup screen (blue screen, UGH!)displayed and would not go any further. I had no idea what was causing it. I called ABS customer service and within a half hour Antonio (ABS TECH) called me back. Within another half hour he had zeroed in on the problem. Thank goodness it turned out to be a simple fix. My wireless keyboard was bad, a sticking delete key!! I had an old PS2 keyboard, and with that replacing the wireless keyboard everything started working fine.  
A BIG THANKS TO ANTONIO.!!!  
 
Also, I've enjoyed my ABS computer for 4 years now, especially with their supurb support. Thanks again to ABS for a job well done.  
 
Steve O'Daniel  
 

As soon as I heard of ABS I did my research and could not find any negative feedback on them. When I bought my computer I was very impressed with their customer service and obviously, the computer. It was the most stable computer I've ever used or owned. Years after my purchase my I kept getting a blue screen of death and they helped me figure out that it was my video card. That was obviously NOT their fault. If anyone is looking for an excellent and reliable computer, GO WITH ABS!!. After all, ABS stands for Always Better Service!! Tech support is amazing and you actually speak to people in America, not some one clear across the world.  
 
Thank You ABS!!

The customer service rep. was very professtional and thorough. He addressed my issue promptly and was very, very knowledgeable. Thanks Mr.Alvanez!!  
 
Ken