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  • AbeBooks / Beca

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.00/10 4.00/10
    Chance of future purchase: Rating 3.75/10 3.75/10
    Shipping & packaging: Rating 2.08/10 2.08/10
    Customer service: Rating 1.00/10 1.00/10
    Return/Replacement policy: Rating 1.25/10 1.25/10
Voice your opinion! Review AbeBooks / Because You Read by clicking a star below.
Rating 2/10

Avoid like the plague!

"I am yet another sucker that received the wrong book; seems all too common in the reviews of Abebooks. Pity I didn't read them before I wasted my time and money. Having notified Abebooks of the error I expected there to be a returns policy. However, their policy is to suggest that their customers abuse the postal service by writing 'Not known at this address' on the package and sticking it in a nearby post box. When I refused they said I would have to pay to return it. I never ordered it so why should I have to pay to return it?? Despite many emails (and the book being returned in the manner advised) I have still not received a refund. Smacks of a scam and a way if getting rid of unmoveable stock to me! I'll never shop there again and would strongly advise anyone else to steer clear!"

This review was modified by DesertSandPuma on March 22 2017 05:45:02 AM

fdoamerica's Avatar

Atlanta, GA
Rating 10/10

Great Price, On Time Service and the Product came in the condition promised.

"Great Price, On Time Service and the Product came in the condition promised. What's not to like? I wish all the internet sellers were as competent and competitive in price as AbeBoooks. Kudos!"

This review was modified by fdoamerica on March 13 2017 02:45:02 AM

Rating 6/10

Abebooks IS Amazon

"Beginning in 2005 I purchased scores and scores of books from AbeBooks. Books I'd been searching for years (I, shame on me, was fairly late in surrendering to internet service) could be had with a click, I was in heaven. Then, slowly, almost without my noticing, AB began to go downhill. When I finally got upset enough to inquire among friends whether they'd also been having problems I learned, to my horror, that they'd fallen to The Beast.
Now? I use AB as a search engine only. Having located a book I require, I make contact with the seller (true "indies" only) outside of AB channels, inquire among friends and other collectors whether they've dealt with the seller, make sure the seller is a member of ABAA and what, if any, issues customers have had with them.
The sellers don't have to give AB/Amazon a cut (if the book is an expensive one, many times the seller have given me a 5-7% price break without my having asked) and I get my book with, as a rule, truly personal service.
I've gone this route for going on six years, I purchase, at the very least, three books a month (seven is probably my average–yes, I own a ridiculous number of books) and I've only had a single one go missing (it turned up at the UK's dead parcel branch in Belfast).

Rating 2/10

Abebooks Enables Deceptive Sellers

"I've used Abebooks for several years and in the past have been satisfied with most of the transactions. Now however, Abebooks has a policy of allowing Sellers to disguise their location - for example, a seller may represent they are based in a United States city but in reality are an overseas company AND shipping FROM overseas to the United States. Abebooks allows a loophole for an overseas Seller to do this as long as they indicate somewhere in their listing that they "MAY" ship from some other location - even without full disclosure. This enables Sellers' deception of point of origin of your package. This directly impacts shipping time, increases the risk of damage and increases your financial privacy risks of dealing with a disguised, overseas Seller. I first contacted Abebooks about this policy, they determined the Seller "met their requirements" and took no action other than to tell me I could request a refund. I am very disappointed Abebooks is enabling this kind of Seller deception and encourage you to think twice before using this service."

This review was modified by DavidB1 on December 12 2016 07:39:47 AM

Rating 2/10

Tracksters! Stay Well Away!

"Book says in stock, you pay, you get an email saying successful purchase and it will arrive in 4-6 business days. Then a month later still no book has arrived. You ask what is happening, answer given is "book got lost by the courier" and a refund is on the way and there is no more stock of this book. They never contact you to tell you there is a problem. You have to chase after them. After all of this I look at the website, says book is in stock! Avoid like the plague"

Rating 2/10

Forget this place or be ripped off

"Lost Pages & Forgotten Words, thru Abebooks.com
Lost Pages & Forgotten Words steals money from customers. They pull the bait and switch; show a good picture of the book cover, then ship a crap*y version of it - hiding behind the excuse “well I did post a low-resolution picture of the front bookcover, so you agreed to everything that was wrong with it.” Be careful with descriptions also, “a small crease” = “several torn pages”, “unmarked” = “black marks on covers and/or pages”, “clean” = “burn marks anywhere in the book”, and the seller, Hayse, is a heavy smoker, so your books will stink of cigarette smoke.
And abebooks.com will not do anything about it, so be very skeptical about purchasing anything through them, their feedback system isn't feedback at all, the stars only tell you how many completed transactions that store has had.
Not worth the hassle.
Lost Pages and Forgotten Words, lostpagesandforgottenwords1 on ebay, Abebooks.com

This review was modified by menotyou2 on October 25 2016 09:18:07 PM

Rating 4/10

slow, slow shipping

"Their expedited shipping is not worth the price. I paid extra for shipping that was supposed to take "2-8 business days." The book arrived more than three weeks after I placed my order. No tracking number was provided, either. Customer service from both AbeBooks and the third party seller was non-existent, as neither replied to my queries about the status of my order before it arrived, or since."

This review was modified by Kogata on October 19 2016 07:39:28 AM

Rating 2/10

Extortion days later for $20 more shipping for one book! or we cancel your order!

"This company appears to have a number of shell book stores it used for its used books. its also hard to find a review site! they have no google page which truly says volumes as well! We ordered one book through Booked Again books which just links back to Abe. The book was ordered and needed asap. Three days later, I get an email that the seller of the book now wands an additional $20.00 on top of the expedited shipping i paid when i ordered it or they were canceling the order! This is for a poor condition $21.20 book to start with. My daughter needs the book, but i'll be ordering it from someone else for sure. More money is what i'll happily pay rather than be extorted after the fact. This is absolutely one of the worst things i have every seen someone do in business. "

This review was modified by jmoar5 on August 25 2016 09:28:47 AM

Rating 2/10

"this website let sellers from India to sell fake books of which authenticity is unknown. Indian people copy of the original book in bad quality and sell them on abebooks. never ever buy from this website. "

Rating 10/10

"AbeBooks is completely excellent, if you buy straight-forward, used titles. Shipments came superfast to my rural mailbox. EXTENSIVE selction. Not even a whisper of complaint. Been on for three years...definitly highly, highly recommend. Research made convenient, entertainment...everything."

Rating 2/10

"After my experience with AbeBooks, I have closed my account with them. A book I have been searching for for a long time came up in my AbeBooks alerts for a very good price with a reasonable shipping rate (too good to be true!), so I ordered it right away. The seller had a 4 star rating, so I had no reason to worry. I received my order confirmation, which I assumed meant that I had purchased the book. Stupid me, because I hadn't read AbeBooks' terms thoroughly and I hadn't read reviews on the company. I started getting slightly worried when, after about two days, I hadn't received a shipment notice. Finally, I received a message from AbeBooks, but it was a request for more money. Instead of the US$10.95 shipping rate listed, the seller now wanted over US$40 for shipping! This is apparently because the book needed to be shipped as a parcel. I might have been ok with a slight shipping rate adjustment, but quadrupling the rate was not acceptable so I rejected the request right away. This time I didn't hear anything from AbeBooks for 4 days. While I was waiting, the same book coincidentally came up on an auction site as a BIN for a reasonable price, but I didn't purchase it because I didn't want to buy the same book twice. Again, foolish me. Finally, after 4 days, I received an automated message from AbeBooks saying my order had been cancelled because the seller hadn't processed it within the required time period of 96 hours. Of course, by this point the book on the auction site had sold.

I sent a message to customer service just to let them know that I was disappointed that AbeBooks allows such practices and that I had lost my confidence in purchasing through them. I received a response that basically said that sellers on AbeBooks are perfectly within their rights to request more money for shipping, taxes or tracking/signature confirmations after a purchase, and can cancel orders if they choose to. They told me that AbeBooks' system only allows sellers to set one shipping rate (for a book that is 1 kg or 2.2 lb), so sellers can request more money for larger books after the fact. I wrote back saying that I understand that this practice is theoretically allowed under AbeBooks' policies, but that it undermines the trust that customers have in AbeBooks and their sellers. I suggested that AbeBooks should really consider developing tiered/variable shipping for their sellers (which almost all e-commerce platforms on the planet come with). And in the meantime while they only have the capability to set one shipping rate, sellers should be encouraged to set a rate that is middle of the road - they make money on shipping sometimes and lose money on shipping at other times, and it all evens out. That certainly beats trying to quadruple a shipping rate after the fact, which is likely to make any customer miffed. It's not as though the book I tried to purchase was outrageously sized - it's an average non-fiction hardcover that's 10" x 12" and weighs under 2 kg. After I sent this message, I received a response from AbeBooks that was truly irritating: "I am afraid we do not ask this of sellers as we cannot expect them to price packages for all of their inventory for all weights to all countries in the world." I'm sorry, did I ask that sellers set individual shipping rates for every single combination of package of every weight to all countries in the world? No. I suggested that they develop tiered or variable shipping for their sellers - similar to the weight-based shipping rates that any modern e-commerce platform allows; or encourage sellers to set an average flat shipping rate that balances out how much they gain and lose on shipping. Quadrupling a shipping rate on a customer after they purchase a slightly oversized book just shouldn't happen. The only saving grace is that my credit card wasn't charged for this so-called order, and I don't have to pursue a refund.

In any case, I don't have time to waste searching AbeBooks or going through their match notifications if orders I place with them aren't guaranteed to actually be processed. I'll stick to searching for used books at local bookshops or on the usual auction sites (which I find unpleasant and normally stay away from, so that says a lot about my opinion of AbeBooks!). At least then I know that when I find a book and buy it, it will actually be coming home with me! My account with AbeBooks is now closed and I am done with them.

This review was modified by VintageUsed on November 25 2015 12:18:22 PM

Rating 2/10

"AbeBooks sucks. I've purchased books from eBay, Amazon, B&N and other locations. When I'm unhappy with my purchase for any reason - I get satisfaction from them. AbeBooks? HAH! On numerous occasions - the books sent to me were the wrong books. Yes, this has happened several times... and it only happens on AbeBooks. I have to go to the trouble with initially paying for the postage and shipping the books back before I can even see a refund. That put me off when I had to ship to England. Once, I wasn't reimbursed for shipping at all. It happens far too often. Avoid AbeBooks. Use Amazon or eBay. They're much better than this site."

Rating 10/10

"Ordered two textbooks through them, one from The Book Cellar and one from Orphans Treasure Box. Each book arrived within one week or less. Both were the exact items I ordered, and the one from The Book Cellar was actually in better condition than their original listing. Both books were packaged extremely securely and arrived undamaged. I don't know why there are so many bad ratings for Abe, but my experience was first-class for an online transaction."

Rating 2/10

"I ordered a book on June 3rd, which they said would be 5-14 days. It is now July 3rd and it has not arrived. Tomorrow is a holiday, and the next day a Sunday, so if it ever arrives, which I seriously doubt at this point, it will have been over a month in coming. Their response-totally unsatisfactory. I teach and had wanted to use a story in it for a summer class-too late now. Never again! Caveat emptor! They are the worst. "

Rating 2/10

"Have waited 22 days for a book thats never arrived. When I chased it up, I was told it has been lost in transit!!! Shocking
They never even offered a replacement, I need this for university ASAP and have waited over 3 weeks to be told its not even going to get her. DO NOT USE

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