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  • AbeBooks / Beca

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.67/10 6.67/10
    Chance of future purchase: Rating 3.33/10 3.33/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: Rating 3.33/10 3.33/10
    Return/Replacement policy: 0.00/10

193 Customer Reviews

Rating 2/10

"this website let sellers from India to sell fake books of which authenticity is unknown. Indian people copy of the original book in bad quality and sell them on abebooks. never ever buy from this website. "

Rating 10/10

"AbeBooks is completely excellent, if you buy straight-forward, used titles. Shipments came superfast to my rural mailbox. EXTENSIVE selction. Not even a whisper of complaint. Been on for three years...definitly highly, highly recommend. Research made convenient, entertainment...everything."

Rating 2/10

"After my experience with AbeBooks, I have closed my account with them. A book I have been searching for for a long time came up in my AbeBooks alerts for a very good price with a reasonable shipping rate (too good to be true!), so I ordered it right away. The seller had a 4 star rating, so I had no reason to worry. I received my order confirmation, which I assumed meant that I had purchased the book. Stupid me, because I hadn't read AbeBooks' terms thoroughly and I hadn't read reviews on the company. I started getting slightly worried when, after about two days, I hadn't received a shipment notice. Finally, I received a message from AbeBooks, but it was a request for more money. Instead of the US$10.95 shipping rate listed, the seller now wanted over US$40 for shipping! This is apparently because the book needed to be shipped as a parcel. I might have been ok with a slight shipping rate adjustment, but quadrupling the rate was not acceptable so I rejected the request right away. This time I didn't hear anything from AbeBooks for 4 days. While I was waiting, the same book coincidentally came up on an auction site as a BIN for a reasonable price, but I didn't purchase it because I didn't want to buy the same book twice. Again, foolish me. Finally, after 4 days, I received an automated message from AbeBooks saying my order had been cancelled because the seller hadn't processed it within the required time period of 96 hours. Of course, by this point the book on the auction site had sold.

I sent a message to customer service just to let them know that I was disappointed that AbeBooks allows such practices and that I had lost my confidence in purchasing through them. I received a response that basically said that sellers on AbeBooks are perfectly within their rights to request more money for shipping, taxes or tracking/signature confirmations after a purchase, and can cancel orders if they choose to. They told me that AbeBooks' system only allows sellers to set one shipping rate (for a book that is 1 kg or 2.2 lb), so sellers can request more money for larger books after the fact. I wrote back saying that I understand that this practice is theoretically allowed under AbeBooks' policies, but that it undermines the trust that customers have in AbeBooks and their sellers. I suggested that AbeBooks should really consider developing tiered/variable shipping for their sellers (which almost all e-commerce platforms on the planet come with). And in the meantime while they only have the capability to set one shipping rate, sellers should be encouraged to set a rate that is middle of the road - they make money on shipping sometimes and lose money on shipping at other times, and it all evens out. That certainly beats trying to quadruple a shipping rate after the fact, which is likely to make any customer miffed. It's not as though the book I tried to purchase was outrageously sized - it's an average non-fiction hardcover that's 10" x 12" and weighs under 2 kg. After I sent this message, I received a response from AbeBooks that was truly irritating: "I am afraid we do not ask this of sellers as we cannot expect them to price packages for all of their inventory for all weights to all countries in the world." I'm sorry, did I ask that sellers set individual shipping rates for every single combination of package of every weight to all countries in the world? No. I suggested that they develop tiered or variable shipping for their sellers - similar to the weight-based shipping rates that any modern e-commerce platform allows; or encourage sellers to set an average flat shipping rate that balances out how much they gain and lose on shipping. Quadrupling a shipping rate on a customer after they purchase a slightly oversized book just shouldn't happen. The only saving grace is that my credit card wasn't charged for this so-called order, and I don't have to pursue a refund.

In any case, I don't have time to waste searching AbeBooks or going through their match notifications if orders I place with them aren't guaranteed to actually be processed. I'll stick to searching for used books at local bookshops or on the usual auction sites (which I find unpleasant and normally stay away from, so that says a lot about my opinion of AbeBooks!). At least then I know that when I find a book and buy it, it will actually be coming home with me! My account with AbeBooks is now closed and I am done with them.

This review was modified by VintageUsed on November 25 2015 12:18:22 PM

Rating 2/10

"AbeBooks sucks. I've purchased books from eBay, Amazon, B&N and other locations. When I'm unhappy with my purchase for any reason - I get satisfaction from them. AbeBooks? HAH! On numerous occasions - the books sent to me were the wrong books. Yes, this has happened several times... and it only happens on AbeBooks. I have to go to the trouble with initially paying for the postage and shipping the books back before I can even see a refund. That put me off when I had to ship to England. Once, I wasn't reimbursed for shipping at all. It happens far too often. Avoid AbeBooks. Use Amazon or eBay. They're much better than this site."

Rating 10/10

"Ordered two textbooks through them, one from The Book Cellar and one from Orphans Treasure Box. Each book arrived within one week or less. Both were the exact items I ordered, and the one from The Book Cellar was actually in better condition than their original listing. Both books were packaged extremely securely and arrived undamaged. I don't know why there are so many bad ratings for Abe, but my experience was first-class for an online transaction."

Rating 2/10

"I ordered a book on June 3rd, which they said would be 5-14 days. It is now July 3rd and it has not arrived. Tomorrow is a holiday, and the next day a Sunday, so if it ever arrives, which I seriously doubt at this point, it will have been over a month in coming. Their response-totally unsatisfactory. I teach and had wanted to use a story in it for a summer class-too late now. Never again! Caveat emptor! They are the worst. "

Rating 2/10

"Have waited 22 days for a book thats never arrived. When I chased it up, I was told it has been lost in transit!!! Shocking
They never even offered a replacement, I need this for university ASAP and have waited over 3 weeks to be told its not even going to get her. DO NOT USE

lyricsoflife's Avatar

Derby, KS
Rating 8/10

"I've purchased many books through AbeBooks the last few years. I have had a couple bad experiences with sellers but overall its been a great experience. I typically look up the sellers webpage before I order to make sure they look legit and respectable. I've actually found a few bookstores I order from directly now due to finding them in AbeBooks.
I wish they had some way of vetting their sellers, this would be very helpful. Overall a good experience using AbeBooks.

Rating 2/10

"This is the WORST place to get books from! I paid extra to get my book here within ATLEAST 10 days. After 2 weeks, I received nothing. Contacted them, they said wait 2 more days... still nothing. Highly Disappointed! I will NEVER order from them again. "

Rating 10/10

"Paid $30 for a single book. Waited - no book. Contacted AbeBooks, they told me to contact the seller directly. Seller promised delivery. Waited - no book. Asked seller by email to provide tracking information. No reply. Complained to AbeBooks. They told me to claim a refund. But their system would not let let me. Asked what I should do. No reply for quite a while - turns out they were trying to contact the seller, unsuccessfully. AbeBooks then refunded me, with an apology and a generous discount on a subsequent purchase.

This review was modified by eocdp on February 06 2015 09:43:48 PM

Rating 2/10

"I bought 5 books from abebooks. I received just 1. The money is from a public university and research project. I did complaints and asked about the books. Unfortunately it was not finished. (I am spending 3 months). Money back or send me the books. Valter vieira PhD"

Rating 2/10


Rating 10/10

"bought a Bible from the seller Fullerstone Books and was very pleased. book new as described and received in 3 business days. saved $30 over local bookstore that gave me a hard time on price matching. too bad about the bad reviews here. my experience was very pleasant."

Rating 2/10

"Ordered two books on Nov. 24,2014 hoping to give as xmas presents. Neither book has arrived 12/23/2014 inquired and both sellers claim they had been shipped. Requested a refund says its being processed 1/1/2015 still awaiting refund. Thought maybe this was a reputable company but now know better will call my VISA company tomorrow have them do a charge back."

This review was modified by petek153 on January 01 2015 12:26:51 AM

Rating 2/10

"This company is a ripoff with horrible customer service. I ordered a book from this company and the seller was listed in Houston Texas, with 5 stars, however, the next morning I received and email stating that the book shipped from Malaysia. The company would not refund my money. It will be my last order from Abebooks. How deceptive is that??"

This review was modified by justme. on December 29 2014 07:26:41 AM

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