2/5

posted Apr-02-2012

"I've orders a few times from ABCink before and never had a problem or needed to return. Their ink quality was never great, but for my needs it was fine. In my last purchase I ordered various colors and black. The black is super faded and barely readable unless you set the quality to high. The colors are not true to what they should be, so the printed pages color ends up looking bad and faded. I wouldn't recommend this ink to even print a newspaper. By the way, every time you order ink from them it's a different manufacturer, so a purchase there is a role of the dice. This time I got G & G. Blech..."

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1/5

posted Dec-13-2011

"Bad customer service, don't buy more than what you need. They offer refund or return, they will turn you down even only exchange. I had been order from them more than 6 years. They can treat loyal customer like that, it proof even worse with the new one. I will never do business with this company any more. They are not very cheap with few dollars for the original one, you will have better protection & service. "

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1/5

posted Dec-07-2011

"I always ordered toner cartridges from them but their return policy will make it my last order with them. Made a mistake and ordered a drum unit instead of the toner cartridge. An hour after i got the item delivered i got an RMA number and was told about a 15% re-stocking fee. I've never heard of being charged a re-stocking fee on an UNOPENED item!! "

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1/5

posted Mar-08-2011

"ABCink is the same company as Meritline which has terrible service. I have ordered a couple times from them and the only good thing you can say about them is they are cheap in price. I ordered compatible Canon Inkjet cartridges that were no good and leaked all over my printer. Some were only half full of ink. They sent me replacements and they were bad too. Finally I wanted a refund after trying to make it right. They wanted to charge me for shipping back the bad cartridges they sent me. I just bought a couple cartridges from ABCink and the shipping and processing is horribly slow. It took them 3 days to even ship my order. Communication with them is useless they don't answer emails and can never give you a delivery date. They sell cheap cartridges of inferior quality that may or may not work. Their customer service is horrible. Why would anyone buy from these people? Unfortunately I didn't know ABCink was the same as Meritline until after I placed my small order. We will see if they get it right this time since it's impossible to cancel an order. Do not buy from these people to save a couple bucks you will be sorry!!!!!"

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5/5

posted Jan-22-2010

ResellerRatings.com TOP REVIEWER!

"Ordered at least 3 times from ABCInk.com. On all these orders the merchandise:

- shipped within 1 business day
- arrived well packaged and in excellent condition
- item count and type were correct (commendable due to the variety of bulk-order options they offer)

Have not had to return any items or contact customer service.

Their web site could use some improvement in tracking order history."

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2/5

posted Jan-11-2010

"VERY SLOW TO RECEIVE ORDER... Ordered placed on Jan 3rd, 2010. Today is Jan 11th and still have not received product."

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5/5

posted Jul-30-2009

"Great price with free shipping, item arrived in 4 days via Fedex. Will definitely buy from them again."

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1/5

posted Jul-09-2009

"Their email return service sucks big time.

I ordered this package, that was for my printer. When the ink come inand it was time to change the cartridges out, on the color we were fine, but the black was NOT.

Sent them several (5) emails asking them to get back to me to rectify the problems and to date they have yet to anser any of my emails.

Then have the nerve to send me more advertisements for their products. That will not happen here if they can not even satisfy their customers with their previous orders and make them right.

DO NOT ORDER FROM ABC INK, they DO NOT answer emails or satisfy their customers."

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1/5

posted Apr-07-2009

"Very slow to ship. Not much on customer service, I sent emails and got nothing that looked like a live body on the other end.

I'm glad the ink works OK, I'd hate to have to need an RMA or worse.

The ink is 'repackaged or refilled' ,,, that's my opinion..
You can clearly see a band of scotch-tape that covers what looks like a glob of glue. Indicative of a canister that was refilled.

I will not use this service in the future unless there is a better way to ship at a price I can live with,,, but it's not very likely!


JRG
Central New York"

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5/5

posted Mar-20-2009

"Quick fast and easy. The price was so much lower than all the other companies out there I just don't get it! I had to email to ask why the part number was different than the original manufacturer and got a response late in the evening on that same night. Very pleased with my purchase and equally happy with the price and speed of the delivery!"

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