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"Received the product but cannot contact customer service. On hold for over 10 min on 3 separate attemps and when dropped into voice mail the message just says that it is full and disconnects you. The online chat is not functioning. Email produced a response 2 days later but ask for the same information that I had attached in the original email. What's going on?"
"Placed order over month ago. After second week of still not having shipped it, I became to try to contact the company via e-mail and telephone. All calls went directly to voicemail, and no response was ever given. After a month of no response and no change in my order, I tried to cancel the order, and was only successful when I threatened to call the Better Business Bureau."
"Terrible customer service. Placed an order on Nov. 30. After the initial confirmation, I never heard from them again. After calling twice and emailing them once, I finally got in touch with customer service rep on Dec 16. I was told at that time that my order was on back-order until March! I Promptly cancelled the order."
"I placed an order on August 26th, and received a confirmation email immediately which stated:
"The shipping will be emailed to you after the order is shipped."
But I never received any email from them. On Sept. 2, I sent an email to customer service, asking to follow up, didn't hear. I called their phone number (at 2 PM EDT), and there was no answer (no answering machine). I tried using their live chat on their website, but it says: "Thank you for your interest. We are currently not logged into our chat software, however if you leave us a message below, we will get back to you as soon as possible." (Again, at 2 PM EDT)
"DON'T ORDER FROM THIS COMPANY!!!!!!!!!!!! I found the air conditioner that i needed on the A1-4 electronics web-site, so i decided to order it.i called and asked a clerk for the fastest way to ship this product. he told me: "order it online". i chose 2nd air shipping for $411 to recieve the item as soon as possible. i called again and explained, why i needed it so soon. he said he would call right back, he never did. i called again, and was told to leave my number and they'd call right back. they never did. the next evening (there goes my 2nd air extra cost) i received an e-mail, saying the item was out of stock till january 9th. i decided to order it from another company, but a1-4 electronics took my money already out of my account! they refunded days after my order, and it's still on hold with pay-pal. i'm extremly frustrated with this company and theyr rude employee. when i called back to complain, the clerk told me, that he didn't remember me calling him 3 times! very unprofessional!"
"These guys have the worst customer service available out there. I placed my order a week ago and everytime I call about tracking they say they will call me back and never do. The first time i called and talked to the man he put me on hold while he was supposed to get the tracking info and never came back on the line. I called back there was no answer the rest of the day. Today I called numerous times and waited on hold and now he just cuts me off hold without even coming on the line. I am so frustrated with this so called reseller."
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posted May-17-2011 
![Share](javascript:share_rating({"review_body":"I ordered a cash box and is very satisfied with the item I purchased and the service.","link":"http:\/\/www.resellerratings.com\/store\/A1_4_Electronics_Inc\/comment\/879865#comment879865","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/A1_4_Electronics_Inc.jpg","store_name":"A1-4 Electronics, Inc.","username":"Putala","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Placed order over month ago. After second week of still not having shipped it, I became to try to contact the company via e-mail and telephone. All calls went directly to voicemail, and no response was ever given. After a month of no response and no change in my order, I tried to cancel the order, and was only successful when I threatened to call the Better Business Bureau.","link":"http:\/\/www.resellerratings.com\/store\/A1_4_Electronics_Inc\/comment\/761498#comment761498","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/A1_4_Electronics_Inc.jpg","store_name":"A1-4 Electronics, Inc.","username":"wbpatrick","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My favorite electronic shop! Best customer service! will buy again","link":"http:\/\/www.resellerratings.com\/store\/A1_4_Electronics_Inc\/comment\/431065#comment431065","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/A1_4_Electronics_Inc.jpg","store_name":"A1-4 Electronics, Inc.","username":"Mr-Shopper","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Terrible customer service. Placed an order on Nov. 30. After the initial confirmation, I never heard from them again. After calling twice and emailing them once, I finally got in touch with customer service rep on Dec 16. I was told at that time that my order was on back-order until March! I Promptly cancelled the order.","link":"http:\/\/www.resellerratings.com\/store\/A1_4_Electronics_Inc\/comment\/427105#comment427105","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/A1_4_Electronics_Inc.jpg","store_name":"A1-4 Electronics, Inc.","username":"eirrol2","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order on August 26th, and received a confirmation email immediately which stated:<br><br>\u0022The shipping will be emailed to you after the order is shipped.\u0022<br><br>But I never received any email from them. On Sept. 2, I sent an email to customer service, asking to follow up, didn\u0027t hear. I called their phone number (at 2 PM EDT), and there was no answer (no answering machine). I tried using their live chat on their website, but it says:<br>\u0022Thank you for your interest. We are currently not logged into our chat software, however if you leave us a message below, we will get back to you as soon as possible.\u0022 (Again, at 2 PM EDT)<br><br>Just completely unresponsive","link":"http:\/\/www.resellerratings.com\/store\/A1_4_Electronics_Inc\/comment\/404556#comment404556","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/A1_4_Electronics_Inc.jpg","store_name":"A1-4 Electronics, Inc.","username":"noraz123","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DON\u0027T ORDER FROM THIS COMPANY!!!!!!!!!!!!<br>I found the air conditioner that i needed on the A1-4 electronics web-site, so i decided to order it.i called and asked a clerk for the fastest way to ship this product. he told me: \u0022order it online\u0022. i chose 2nd air shipping for $411 to recieve the item as soon as possible. i called again and explained, why i needed it so soon. he said he would call right back, he never did. i called again, and was told to leave my number and they\u0027d call right back. they never did. the next evening (there goes my 2nd air extra cost) i received an e-mail, saying the item was out of stock till january 9th. i decided to order it from another company, but a1-4 electronics took my money already out of my account! they refunded days after my order, and it\u0027s still on hold with pay-pal.<br>i\u0027m extremly frustrated with this company and theyr rude employee. when i called back to complain, the clerk told me, that he didn\u0027t remember me calling him 3 times!<br>very unprofessional!","link":"http:\/\/www.resellerratings.com\/store\/A1_4_Electronics_Inc\/comment\/403260#comment403260","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/A1_4_Electronics_Inc.jpg","store_name":"A1-4 Electronics, Inc.","username":"blissed","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"These guys have the worst customer service available out there. I placed my order a week ago and everytime I call about tracking they say they will call me back and never do. The first time i called and talked to the man he put me on hold while he was supposed to get the tracking info and never came back on the line. I called back there was no answer the rest of the day. Today I called numerous times and waited on hold and now he just cuts me off hold without even coming on the line. I am so frustrated with this so called reseller.","link":"http:\/\/www.resellerratings.com\/store\/A1_4_Electronics_Inc\/comment\/389337#comment389337","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/A1_4_Electronics_Inc.jpg","store_name":"A1-4 Electronics, Inc.","username":"Trufitsolutions","rating":"1"}, "single");){kind=link}
"Received the product but cannot contact customer service. On hold for over 10 min on 3 separate attemps and when dropped into voice mail the message just says that it is full and disconnects you. The online chat is not functioning. Email produced a response 2 days later but ask for the same information that I had attached in the original email.
What's going on?"