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"I think this company is awesome. I run a computer store and have recieved great service and product from 9Software. They have helped me to increase my profit margins and helped my customers save money at the same time. The one time I did have a problem, it was handled in a friendly, profesional manner. My product always arrives in record time and as expected. To clarify, if you're expecting brand new consumer products instead of blemished OEM, you're in the wrong place, but 9Software makes the product descriptions very clear. I will continue to purchase from them."
"I ordered 2 NEW Windows 7 Home Premium Upgrade disks from #9 Software. I just received them about 5 minutes ago at my business and guess what.... THEY WERE OPENED AND HAD FINGERPRINTS ON THE DISKS. I ordered NEW copies and they sent me 2 copies that were already opened and used. The boxes had pieces of the color and cardboard rubbed off and ALL factory seals were broken.I own a computer store and fortunately I videotape all unboxings from new vendors. I will be posting that video on youtube for all to see.So I called them and spoke to the receptionist and she insisted I was lying and that my purchase was sealed and new and that there was nothing she could do until her manager returns Monday.DO NOT BUY ANYTHING FROM THEM - THEY RIPPED ME OFF."
"Worse experience ever, I ordered 2 Windows Xp Home OEM and got 2 Counterfeit windows xp home oem, the key was non valid, I called microsoft and they told me the keys were fake, the package and manual looks original but don't get fool by this con artist, compared side by side with an Authentic Windows xp clearly it has differences, you would never know if you don't have an original copy of windows oem and compare side by side.Don't buy from here you just gonna get ripoff."
"DO NOT ORDER FROM HERE! I ordered from here on 1/13 and tracking number I received was shipped to a different state for a different product. Then I was told by end of week to get product and 14 days later I have never recieved my order and canceled. Horrible management!"
"Though my review is way overdue, I'd still like to put a good word on # 9 Software. My two purchase experience back in 2007 were excellent(Windows XP pro & Microsoft Office 2004 for Mac)..supposed to return for a third time last 1/09 (Windows Vista Business) but were unavailable from them at that time...Great prices!! Excellent value for your software buck!!What else can I say but...# 9 Software is a a class act by itself!!"
"I bought a PC Game from this store at a good price.It shipped out within a few days,no problems with the shipping or the product.I will continue to order from them."
"Hekki,it very nice to know this place... ha ha ha. you know its my first time to know the website. "
"I have used these guys for quite a while. I have gotten good deals on operating systems & office suites. Also they offer licenses that are good prices."
"Great alternative for saving money on software. Everything goes well with the purchase, delivery, install and registration. Couldn't be better. "
"Ordered windows xp oem license, product worked great and was sent extremely fast. Web site is easy to navigate. "
"I ordered an oem license of Windows XP Pro for a barebones laptop I am building and saved myself better than $50 over buying the oem XP Pro cd and COA, since I already own two oem XP Pro disks. I called in the order and the lady that took my order was courteous and knowledgable and efficient in the order process. I received email confirmation about my order in less than one hour and my order was shipped less than an hour after receiving my first email confirming my order. Great people to do business with and I will use them again in the future."
"As an IT consultant, I've ordered licenses from these folks many, many times and have always been very satisfied. They usually get my orders out the very same day and I receive them via free shipping in a day or two. Automated confirmation and tracking information is extremely prompt and accurate. Ordering via their website is a breeze. I haven't found anybody with cheaper prices (at least for legit, reliable dealing), but even if I find somebody to beat them by a buck or two, I'm sticking with 9software."
"This is the MOST helpful customer service I've received in a long time -- the rep (Missy) was courteous, spoke clearly, and super-anxious to please... mission accomplished!! They had called to confirm different shipping address and we worked out an even better alternative!! Thanks Missy and #9 -- I will definitely order my software here and have already recommended several other people to this store! THANKS for an easy and pleasant transaction! "
"I received what I ordered promtly and without any problems."
"Normally make all purchases at NewEgg.com but they didn't have Windows 98se so I purchased from 9Software.Purchase and shipping went fine. Got the item in good time. Item did have the same problem described by others. Glue specks on the CD. It also had a rather bad scratch, but it didn't effect the reading. Overall they seem to be a good company, I do prefer to get items that don't seem to be either used or badly treated.Also you don't get emails about the order. You get one automated email from what seems to be UPS telling you an item from 9software has been shipped.Their policy is,You have 14 days to make any return.Returned unopened items (whether they work or not) will be charged a 15% restocking fee, while opened items are 30%. The only time they do not charge restocking is if you take store credit (unopened items only, how can you tell something is busted unless you open it?). This seems rather high since 15% is a normal restocking fee for ANY item, also if an item is bad from the seller I don't think it is right to charge a restocking fee (NewEgg doesn't), just exchange it. Either just make it a forced product exchange but it is useless and silly to charge one thing for opened and one for unopened.I will probably buy from again if I need to, but will watch them closely when I do. I just don't trust companies that charge restocking fees if you open their product and only allow you 14 days to return the item."
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