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"This company is horrible. This was my first time and my last. I purchased 2 pairs of boots from them. Prices were not bad, $24.99 and $49.99. 3 days later, I checked on the status of my shipment and there was nothing. They have not shipped the items. I contacted them and they were "nicely" enough to ship the items right away. 7 days later, I received my order. The $24.99 was worn, the sole was all black, but I like how they feel and look, so I contacted them but they never responded. So when I decided to return them, I did not have the option to return them. That is, they did not have the check box on that specific pair of shoes. What? Are you serious? What a SCAM!! at the end, I decided to keep the shoes, I did like how the shoes look on me and they were cheap. The second pair, $49.99, those were horrible, and had the SAME dark soles as if they were worn. They did not look at all like the picture. They look cheap and fit so awkwardly. When I was returning them, I found out that I had to pay for my own shipping? WHAT? uugghhh...I have learned my lesson. READ return policies well. Regardless, I'll be contacting Amazon in regards of this. Sometimes I do hate talking Amazon since they have their customer service from who knows where...AVOID this company! AVOID! AVOID! AVOID! AVOID! there are TONS of choices out there. DSW is EXCELLENT. Even ASOS, a British company."
"Ordered Feb 2nd 2014Shipped on Feb 3rd from KYDelivered on Feb 4th in AZIt was automatically Priority Mail 2-dayNo problems, exact item I expected. Sizes were correct.I have ordered from them several times in the past and no problems with their orders either."
"Customer service is horrible! I had an issue with an unworn item and I wanted to return it but it fell just outside of the 30 day return policy. My first contact was via phone in which it took over 30 minutes to resolve. The rep was very rude and unprofessional. I received a very stern warning from her that this was an exception and would not be allowed to return again in the future. I responded that I would just take my business elsewhere. I then followed-up via e-mail to report the representative I spoke with. I received 3 emails from 3 different individuals, none of which addressed my concern/issue. I also received a response from an unrelated person with their return issue attached to my email. I do not know who (or what country) handles their returns, but they are completely lacking in customer service or interest in the customers!!! Return shipping is paid by the buyer and prices fluctuate on items. They're not always cheaper and often raise prices when offering a 'sale' or coupon code. Return service is slow. I also question quality of items. I've ordered items that I already own in same exact size and everything but the items received from 6pm were faded and/or sized wrong. I will no longer purchase from this company."
"Bought some items from their store, when it shipped I was pretty excited. Unfortunately it was never delivered. I've been waiting patiently for them to refund me. I thought UPS would be bad but they were pretty quick about it."
"I've ordered over a dozen times and was recently sent the wrong item. The return was as smooth and easy on me as was possible, which really shows the level of service, in my opinion. I will continue to be a loyal customer."
"I truly cannot believe WHY this website has bad reviews and such a low grade.Even after seeing it, I had to give it a try, because the prices are UNBEATABLE!People, I've bought 4 sneakers and 1 boot, with the lowest price I'd ever seen (in NYC, at least) and they ALL arrived, ridiculously fast and they were GREAT, like or better than the picture. IF some people had trouble, I'm really sorry, but I had to come and talk about my experience, I cannot imagine how my purchase could be better. Thanks 6pm! =D"
"6pm.com is fantastic! I must admit I was not sure about ordering from this website after reading all those negative reviews. Thank goodness for those people who left positive reviews because I was so pleased when my package arrived. My boxes were wrapped perfectly, the order was correct, and they were the correct sizes. My only complaint is that the website did not do my shoes justice. They're even more beautiful in person!"
"I purchased a pair of shoes that were priced at $14.99, which was discounted from a $110.00 value. I had never heard of the "Circus By Sam Edelman" brand but when I saw they seemed to be a similar quality to others, I decided to purchase them. The first pair I ordered was a size 7, the shoe fit as if I was squeezing into a 6.5, so I checked the inside of the shoe and sure enough, it was the correct size. I decided to send them back so I called customer service because I noticed after going onto the website, that they don't have an exchange policy. I decided to go up to a 7.5 and ended up having to buy the shoes again which had gone up to $25.89. I sent the first pair back having to pay the shipping cost and received the second pair within 4 days. I was very disappointed to try them on and not be able to wear those either. The 7.5 fit was the same as the size 7. Again, I checked the inside of the shoe to see if they sent a smaller size and it said 7.5. I'm starting to wonder if this website sells irregular merchandise because this is ridiculous that both of these sizes aren't much different and are very tight and uncomfortable. I'm very disappointed because I still don't have a pair of shoes, yet I'm having to spend all this extra money for shoes that started off at $14.99. I'd rather go to DSW or somewhere or to order from another merchant that is more reliable."
"Ordered boots twice. First ones were a size smaller than I originally ordered. Gave those away because I wasn't about to pay shipping. Ordered a different type boot. Ordered one size bigger on purpose. Got one size smaller again. Hallelujah. lol. They suck with sizes. Also packaging wasn't that great. Boxes were broken. Shoes just stuffed inside."
"This is the first time I have ever made a comment about a store. I feel very strongly about customer service. I'm a registered nurse and give customer service everyday to my patients. I recently ordered a dress for a funeral from 6PM. They sent a pair of shoes instead. So I called 6PM to ask what could be done. They explained the dress had sold out in the size I had ordered and they would give me a free shipping label to send the shoes back so I would not have to pay for the shipping of a pair of shoes not in my size and a pair of shoes I didn't order. I couldn't believe it. The representative acted like he was doing me a favor by giving me free shipping to ship back their mistake. I ask the representative to speak to a supervisor he put me on hold for 3-5 minutes returned to the line and stated their was not any supervisor available to receive my call. Once again I was shocked. How can a company value their customers so little. I ask the Customer service representative where they were located so I could document the call. He stated the call was routed outside of the USA to the Philippines. I'm so disappointed in 6PM customer service and their lack of value for their customers. I have ordered from this company many times but after this incident I will not be giving them my business. I will keep the shoes not in my size and give them to one of my chemo patients and obsorb the $65 dollars I paid for the dress I didn't get. I would not recommend 6PM based on their lack of caring for what makes their company their customers."
"Good prices, but LOUSY service. I had made a mistake in my address &amp;amp; notified the company IMMEDIATELY by email (no way to cancel/correct an order online). They ignored this and provided the shipping status info instead (to the mistaken address)."
"Avoid this company. I ordered a pair of shoes using a discount code to get a nice savings over other retailers pricing for the product. The checkout page suggested $xx.xx, however, the receipt/sales confirmation indicated that the discount code wasn't expired and the final cost was higher than other retailers. Customer service said that code was invalid when I ordered, even though it was applied at the time of checkout. This is a terrible example of "bait and switch" pricing. What recourse do we have as online consumers?"
"This company is garbage. Like a lot of other people I've heard from, they seem scam-ish. I ordered a pair of suspiciously on-sale/inexpensive Birkenstocks from them, which they accepted payment for and claimed to be shipping to me. After many days of absolutely no activity in my account I called them to ask where the shoes were. The representative told me that they were "lost" (which is the only time I've ever heard of this happening and I shop online A LOT). They issued a re-fund, thank god. The whole experience was ridiculous. I waited for weeks with no contact and ended up with no shoes. Never ordering from them again."
"The product was great and the shipping to my house was great. Obviously since this is an online order I wasn't sure if it would fit right and I needed a half size larger. I do not like that exchanges aren't offered and you have to buy your own shipping label. Ridiculous since this is all online. I do not plan on shopping through 6pm again, this was only for a wedding shoe. I went out of my way to sign up for this site just so I could write a review, I'm a little annoyed."
"I'm surprised at the number of low ratings for this company. I have ordered from them numerous times and have received exactly what I ordered with very quick delivery and when I have had to return items (shoes), they have processed the return credit within just a couple of days back to my credit card. "
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