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Stores > 6pm.com

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Full Rating Profile
  • 6pm.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: cs@6pm.com
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: 6:00am - 8:00pm PST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.08/10 7.08/10
    Chance of future purchase: Rating 4.34/10 4.34/10
    Shipping & packaging: Rating 5.67/10 5.67/10
    Customer service: Rating 4.00/10 4.00/10
    Return/Replacement policy: Rating 2.78/10 2.78/10

432 Customer Reviews

Rating 8/10

"This site is an affiliate of Zappo's. It offers lower priced name brands not sold on that site - some current models and others are last years, but still a good selection.
Thier search options are just OK for me, as i really need a site that offers an option for removable insole or orthotic friendly as a choice. but with a little "finagaling" i can find what i need.
They offer really nice views of the shoes and how many are in stock.
I have also purchased NYDJ pants and jeans there at a deep discount and been very happy with the purchases. Who can turn down down a $120 jeans for $46 or $76?
Thier merchandise changes a lot and so keep it on your radar.
Returns are sort of slow, due to keeping costs down, you create your own label to return to a warehouse in Kentucky. Once received, they are sometimes not too quick on processing. just an FYI.

Rating 2/10

"I ordered some boots that did not fit and had to be returned. The return postage was $30.00.....ridiculous! Will never buy from 6pm again"

Rating 2/10

"They don't do exchanges, you have to pay for return shipping and customer service is impossible. This company is inconsistent with pricing on their website and with returns. I got the bait and switch with regards to a return. Customer service promised to match the price after placing the new order and even offered a coupon for the trouble. Less than 24 hours later the coupon said it had expired. I asked Customer service to honor the coupon they had offered and correct the pricing. They refused to do so and were condescending in their response, congratulating me on receiving a coupon, but unable to help apply. They also did not correct the price after multiple emails, so my $40.00 shoes became $75.00. I am disputing this with my credit card company as they are easier to work with than 6pm shoes. "

This review was modified by sailfast6382 on September 29 2015 08:53:10 AM

Rating 10/10

"I have had nothing but amazing experiences at 6 PM. I've canceled orders days later because I've changed my mind, and the one time they sent me a wrong item- they let me keep the item and sent me a replacement in one day!! I couldn't believe it. Most of the time they get my orders right and you can't beat the prices. Shop here- you won't regret it! "

Rating 10/10

"ordered a north face jacket that I saw at Norstroms Rack ...got it for almost 15 less...love this store.... will be ordering more...."

Rating 10/10

"I ordered a North Face fleece jacket and paid half the price of the retail cost. Got free shipping that came within just a couple days. Had orginal north face tags and is an amazing jacket! True to size. "

Rating 2/10

"Horrible shoes even the brand names , waste of money DON'T BUY FROM THEM. returns are expensive , you can't win you will be out the money. They don't care about the customers."

This review was modified by karenpet on August 18 2015 11:16:37 AM

Rating 2/10

"I returned a pair of sz 7 booties at the cost of $15!! That was with no insurance. So if you DON'T live on the East Coast, shipping is going to hit you hard. I won't ever buy from them again. 6PM is the owner but they are run by Zappo's. Zappo's has included shipping both ways."

Rating 8/10

"I ordered a pair of super nice suede shoes from Ben Sherman, retailing at $95 for under a few cents over $45, and I have got to say, I was superbly flabbergasted, infatuated & nearly honestly drawn to tears when .. 6PM sent me the wrong shoes! -.- Wow, first time buyer and already inclined to not shopping there again. Disappointed, looking for answers and either the right shoes or my money back I called 6pm and spoke with Emma. Emma was a huge help, she was kind, sweet & entirely helpful to say the least. On a customer relations level, 6PM nailed it. We were able to set up my return of the mistaken shoes for my original order and received a hefty apology on 6PM's behalf. On top of that all, they expedited the shipping so It'd get to me in 2 days. I waited the 2 days and received a package containing a green box, labeled "Ben Sherman" in big white block letters.. To my amazement.. No shoes in the box. THAT MADE ME MAD.. So I called them up again, outraged and not in the most calm of manners. Emma dealt with me again and I explained the dilemma to her and they, once again apologized and expedited me another pair of shoes. They even let me keep the empty box! (-.-) Finally, for he 3rd time, I received a package and this time, after so long it actually contained my Ben Sherman shoes! It took about 2 weeks, and my experience to most would be enough to simply never shop again, and rate them poorly, but they shoes something lacking in today's storefronts, especially in one as big as Amazon, Zappos and their daughter, 6PM.. Responsibility. They took responsibility, they apologized and they dealt with it. It wasn't the company's fault that one employee didn't check to make sure my first order was correct, or the second one. Nonetheless, the entire company took responsibility for his or her actions. That's a winner in my book! I've placed several orders, ranging from shoes to watches and even a dress as a gift for my mother and all have been perfectly shipped, packaged and received. Although that initial mistake did dissatisfy me at first, my experience has been great with them and I am satisfied with their company, storefront and service now. "

This review was modified by JacubPlaysDrums on July 29 2015 10:41:48 AM

Rating 2/10

If you placed an order and wanted to cancel one item right after that, they won't cancel it even you call customer service Immediatly so you have to pay extra for a return. ????
They just have something called "customer service". Forget about the service. !!!

Rating 2/10

"I have never bought anything from 6pm.com, and I have never been to their website. Yet somehow I got on their email list and can't get off. I unsubscribed, but the emails kept coming. I tried it again and was told I already unsubscribed. The emails kept coming. I emailed them and asked them to take me off their list. The emails are still coming every single day. I have now reported them to FTC. I would not recommend buying anything from a company with such abusive marketing practices."

This review was modified by Janiceog on July 04 2015 01:46:22 PM

Rating 10/10

"Perfect buying experience! I was worried about many of the negative reviews but there is nothing negative about my shopping experience. I ordered a slow cooker (even though shoes may be their main merchandise). I shopped around and 6pm.com was cheaper than Amazon. So I took a chance and placed an order for a KitchenAid slow cooker. I chose free shipping which 6pm said could take more than 5 days. I ordered it on Sunday afternoon (6/28) and received a tracking number late Sunday night. My order arrived on Wednesday (7/1). The package was in perfect shape. When I opened the box, there was a shipping carton inside, clearly factory sealed by the manufacturer and neatly packed. I opened the manufacturer's shipping carton and snug as a glove was the factory sealed retail box with my slow cooker inside. To recap, the retail box was inside the manufacturer's shipping carton which was packed in a shipping box from 6pm. Needless to say, when I opened the retail box, everything was in new and perfect condition - no refurb'd item, no returned item.

Their website was easy as any to navigate, search, etc. The checkout process was easy as Amazon too. Overall an excellent shopping experience. With all the negative reviews, I felt compelled to share my experience - and it was a very positive one. I'll shop 6pm.com again.

Rating 10/10

"Order was quick (2 days) and arrived as described. Extraordinarily happy as it was the ONLY one left of it's type on the internet :-)"

Rating 2/10

"I will never have busines to liar 6pm!!! I did not received item wich I bought and they did not do nothing!!!"

Rating 10/10

"I've been shopping in 6pm since 2013. I always find great models of shoes at economic prices. Totally recommended. "

This review was modified by Jteresa on June 07 2015 10:14:16 AM

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