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"I recently purchased a bikini top from this website. I had never heard of the website, but decided to go with it anyways. I now have a new bikini BOTTOM. I found the shipping details helpful, as well as the prices, so I really trusted this website. But now I see what everyone else is ranting about. My costumer service was descent at best. But I am very angry about how UNORGANIZED this place is. When I order from a website I want what I ordered."
"I decided to write a review of 6pm.com because of all of the other contrasting reviews. Recently I discovered NYDJ (Not Your Daughter's Jeans), which are perfect for a 25-year-old with four children (three of which were C-Section and leaving me with a painful nerve-scar). They were perfect... except for the $120 price tag.
I found out that NYDJ were available on 6pm.com for like $40-$70 (depending on the wash) and was SO excited! I researched the site's validity and saw that they were affiliated with Zappos.com, which made me much more comfortable.
The last step before my purchase was to reader user reviews. I was shocked at all of the negative reviews. People not getting what they ordered, or not getting anything at all and poor customer service. Then I noticed that almost ALL of the negative reviews were in regards to shoe orders.
I decided to risk it since the wash of jean that I wanted was no longer available at the manufacturer's website or department stores. If it took me a while to get back my $60 then so be it. I even called customer service to ask what the deal was with people not getting their orders and she informed me, very politely, that they cannot help human error, but that everything within her power is done to make sure that it goes through and is of the highest quality.
I placed my order and paid the $15 extra for second day shipping yesterday (a Monday). I received my order confirmation e-mail a few hours later and my shipping confirmation this morning (Tuesday). To my absolute shock, the shipping e-mail stated that I would be receiving the package today! It arrived at 3 PM and was correct! The jeans fit perfectly and I cannot believe how fast they got here! Of course, I am in St. Louis, MO and they shipped out of Kentucky, which isn't that far.
I could not be happier with 6pm.com and am going to be ordering another wash tonight!
"I recently ordered shoes that while they were the correct size, they ran too small! Initially I blamed myself for not reading the customer reviews carefully and after searching - there are none! Plus - no exchanges. Silly. As I live on the west coast the shipping to return them was over $8! Nope, for me, cannot afford to order shoes from a company that does not provide customer reviews. Too bad, they have cute shoes."
This review was modified by RIP-Maia on May 18 2012 08:05:01 AM
"Boy I wish I read this before ordering shoes. Guess what? Like many of the reviews they sent me the wrong size. There is no customer service number only an email and their automated response was "Due to some unusually high email volume at this time, our response will take longer than normal," !!!!!!! Really?
Postscript- Finally found customer service number by logging in and was assured they will exchange even though they state on their policy no exchange. Very pleasant agent. tbd"
This review was modified by arizona11 on May 17 2012 09:30:15 AM
"bought 3 pairs of shoes, unforunately had to return 2 because of sizing issues. Returned both in same box. Refund for 1 pair received 2 days after arrival at 6pm. However other pair of shoes was not processed for several days. Sent email to 6pm - no response. Finally called and although cust serv assured me the refund was posted to my 6pm account immediately and a conf email sent to my personal email address, NO REFUND no conf email at this time. Thouroughly disappointed in the process. Hope further updates to this dilemna will be positve."
"I'm amending my review (original review appears below). My orders (14 items in total) were received within two days of placement. All pieces were exactly as ordered - correct colors, sizes, styles, new in packaging without evidence of being worn.(I read their return shipping policy in advance and thankfully everything fits well, so I won't be incurring additional charges). I am very happy with 6pm and would recommend/do business with them again in a heartbeat!
ORIGINAL:
I placed two orders with 6pm.com today, which was seamless, and then thought to check customer reviews on this company.
Oops.
I'm alarmed at how their "Customer Service" routinely responds to positive reviews, yet the customers with valid, resolvable complaints seem to be hollering into an empty void.
This speaks volumes.
My ordering experiences went well.
Quality of delivery, accuracy of order, etc., however, remain to be seen, and I shall report on that with the confirmation information from the second order I placed with them today. I hope to be able to report all went well."
This review was modified by lsimone1 on April 29 2012 06:19:28 AM
"I ordered a pair of boots, my package didnt come it was lost, after a lot of emails and calls, they really helped me, they sent me the boots again and 2 days shipping with no cost. I have now my boots, and they are great, they fit prefect, love it!"
This review was modified by PameO on April 30 2012 01:26:09 PM
"I'm so happy I discovered 6pm.com. I was hesitant to order because of some negative reviews but when I learned that it is affiliated with zappos which I love, why not give it a chance. I'm glad I did. I ordered it Tuesday received it thursday and I chose USPS for shipping. I prefer it than UPS which sometimes delivered end of the day but with USPS they delivered before lunch:) So now I have a new site to shop for my shoes etc.. Good price & fast shipping. But they only accept returns 30 days and you will pay for it so be sure of your purchases. So happy with my new shoes. Got it for 27% less not too much but at least still with a discount and with free shipping. Now let me try again my shoes and decide if I will use it often so as to justify the price:) Thanks 6pm"
"I've been ordering with 6pm for more than 3 years (since 2008) and everything has been so great. I've bought many nice shoes and clothes from them. The relationship has been so trustful. The price is good and quality is great. The order inquiries had always been solved out promptly. Of course there had been a few issues but 6pm team always reply my emails very quickly and solve out the problems completely. Just write them an email! I am very satisfied with 6pm.com as well as their effective customer service and communication. I did place a lot of orders with 6pm but they almost never send me the wrong or defective items. Most of items had been sent out correctly and in perfect condition. I do not have any issues with cancellation or return/refund at all. In the beginning, due to the lack of online shopping experience, I had to return a lot of items but just after a few months, I know how to order from 6pm so everything can go smoothly and effectively. You have to pay for your lesson first and after that you'll be happy! Actually, I made some mistakes when ordering online from many retails (not only 6pm.com) but after the lessons being learnt, I am very confident now and rarely have to return anything from 6pm or any online retailers."
This review was modified by IvyinCali on April 16 2012 06:23:15 AM
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![Share](javascript:share_rating({"review_body":"I decided to write a review of 6pm.com because of all of the other contrasting reviews. Recently I discovered NYDJ (Not Your Daughter\u0027s Jeans), which are perfect for a 25-year-old with four children (three of which were C-Section and leaving me with a painful nerve-scar). They were perfect... except for the $120 price tag. <br><br>I found out that NYDJ were available on 6pm.com for like $40-$70 (depending on the wash) and was SO excited! I researched the site\u0027s validity and saw that they were affiliated with Zappos.com, which made me much more comfortable. <br><br>The last step before my purchase was to reader user reviews. I was shocked at all of the negative reviews. People not getting what they ordered, or not getting anything at all and poor customer service. Then I noticed that almost ALL of the negative reviews were in regards to shoe orders. <br><br>I decided to risk it since the wash of jean that I wanted was no longer available at the manufacturer\u0027s website or department stores. If it took me a while to get back my $60 then so be it. I even called customer service to ask what the deal was with people not getting their orders and she informed me, very politely, that they cannot help human error, but that everything within her power is done to make sure that it goes through and is of the highest quality. <br><br>I placed my order and paid the $15 extra for second day shipping yesterday (a Monday). I received my order confirmation e-mail a few hours later and my shipping confirmation this morning (Tuesday). To my absolute shock, the shipping e-mail stated that I would be receiving the package today! It arrived at 3 PM and was correct! The jeans fit perfectly and I cannot believe how fast they got here! Of course, I am in St. Louis, MO and they shipped out of Kentucky, which isn\u0027t that far.<br><br>I could not be happier with 6pm.com and am going to be ordering another wash tonight! <br><br>I\u0027m still going to stay away from shoes though.","link":"http:\/\/www.resellerratings.com\/store\/6pm\/comment\/1565268#comment1565268","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/6pm.jpg","store_name":"6pm.com","username":"JillTwin","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I recently ordered shoes that while they were the correct size, they ran too small! Initially I blamed myself for not reading the customer reviews carefully and after searching - there are none! Plus - no exchanges. Silly. As I live on the west coast the shipping to return them was over $8! Nope, for me, cannot afford to order shoes from a company that does not provide customer reviews. Too bad, they have cute shoes.","link":"http:\/\/www.resellerratings.com\/store\/6pm\/comment\/1552598#comment1552598","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/6pm.jpg","store_name":"6pm.com","username":"RIP-Maia","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Boy I wish I read this before ordering shoes. Guess what? Like many of the reviews they sent me the wrong size. There is no customer service number only an email and their automated response was \u0022Due to some unusually high email volume at this time, our response will take longer than normal,\u0022 !!!!!!! Really? <br><br>Postscript- Finally found customer service number by logging in and was assured they will exchange even though they state on their policy no exchange. Very pleasant agent. tbd","link":"http:\/\/www.resellerratings.com\/store\/6pm\/comment\/1549464#comment1549464","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/6pm.jpg","store_name":"6pm.com","username":"arizona11","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The best site for shoes and clothing ...target the products you want and wait for the moment they have the crazy 75%+ sales fast free shipping ","link":"http:\/\/www.resellerratings.com\/store\/6pm\/comment\/1541008#comment1541008","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/6pm.jpg","store_name":"6pm.com","username":"Chatinio","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"bought 3 pairs of shoes, unforunately had to return 2 because of sizing issues. Returned both in same box. Refund for 1 pair received 2 days after arrival at 6pm. However other pair of shoes was not processed for several days. Sent email to 6pm - no response. Finally called and although cust serv assured me the refund was posted to my 6pm account immediately and a conf email sent to my personal email address, NO REFUND no conf email at this time. Thouroughly disappointed in the process. Hope further updates to this dilemna will be positve.","link":"http:\/\/www.resellerratings.com\/store\/6pm\/comment\/1503051#comment1503051","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/6pm.jpg","store_name":"6pm.com","username":"kwchap","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027m amending my review (original review appears below). My orders (14 items in total) were received within two days of placement. All pieces were exactly as ordered - correct colors, sizes, styles, new in packaging without evidence of being worn.(I read their return shipping policy in advance and thankfully everything fits well, so I won\u0027t be incurring additional charges). I am very happy with 6pm and would recommend\/do business with them again in a heartbeat!<br><br>ORIGINAL:<br><br>I placed two orders with 6pm.com today, which was seamless, and then thought to check customer reviews on this company. <br><br>Oops.<br><br>I\u0027m alarmed at how their \u0022Customer Service\u0022 routinely responds to positive reviews, yet the customers with valid, resolvable complaints seem to be hollering into an empty void.<br><br>This speaks volumes. <br><br>My ordering experiences went well. <br><br>Quality of delivery, accuracy of order, etc., however, remain to be seen, and I shall report on that with the confirmation information from the second order I placed with them today. I hope to be able to report all went well.","link":"http:\/\/www.resellerratings.com\/store\/6pm\/comment\/1485551#comment1485551","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/6pm.jpg","store_name":"6pm.com","username":"lsimone1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a pair of boots, my package didnt come it was lost, after a lot of emails and calls, they really helped me, they sent me the boots again and 2 days shipping with no cost. I have now my boots, and they are great, they fit prefect, love it!","link":"http:\/\/www.resellerratings.com\/store\/6pm\/comment\/1481673#comment1481673","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/6pm.jpg","store_name":"6pm.com","username":"PameO","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027m so happy I discovered 6pm.com. I was hesitant to order because of some negative reviews but when I learned that it is affiliated with zappos which I love, why not give it a chance. I\u0027m glad I did. I ordered it Tuesday received it thursday and I chose USPS for shipping. I prefer it than UPS which sometimes delivered end of the day but with USPS they delivered before lunch:) So now I have a new site to shop for my shoes etc.. Good price & fast shipping. But they only accept returns 30 days and you will pay for it so be sure of your purchases. So happy with my new shoes. Got it for 27% less not too much but at least still with a discount and with free shipping. Now let me try again my shoes and decide if I will use it often so as to justify the price:) Thanks 6pm","link":"http:\/\/www.resellerratings.com\/store\/6pm\/comment\/1471135#comment1471135","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/6pm.jpg","store_name":"6pm.com","username":"shopaholiclioness","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve been ordering with 6pm for more than 3 years (since 2008) and everything has been so great. I\u0027ve bought many nice shoes and clothes from them. The relationship has been so trustful. The price is good and quality is great. The order inquiries had always been solved out promptly. Of course there had been a few issues but 6pm team always reply my emails very quickly and solve out the problems completely. Just write them an email! I am very satisfied with 6pm.com as well as their effective customer service and communication. I did place a lot of orders with 6pm but they almost never send me the wrong or defective items. Most of items had been sent out correctly and in perfect condition. I do not have any issues with cancellation or return\/refund at all. <br>In the beginning, due to the lack of online shopping experience, I had to return a lot of items but just after a few months, I know how to order from 6pm so everything can go smoothly and effectively. You have to pay for your lesson first and after that you\u0027ll be happy! Actually, I made some mistakes when ordering online from many retails (not only 6pm.com) but after the lessons being learnt, I am very confident now and rarely have to return anything from 6pm or any online retailers.","link":"http:\/\/www.resellerratings.com\/store\/6pm\/comment\/1455999#comment1455999","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/6pm.jpg","store_name":"6pm.com","username":"IvyinCali","rating":"5"}, "single");){kind=link}
"I recently purchased a bikini top from this website. I had never heard of the website, but decided to go with it anyways. I now have a new bikini BOTTOM. I found the shipping details helpful, as well as the prices, so I really trusted this website. But now I see what everyone else is ranting about. My costumer service was descent at best. But I am very angry about how UNORGANIZED this place is. When I order from a website I want what I ordered."