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RatingsRating
Full Rating Profile
    • Address: n/a
    • Contact: cs@6pm.com
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: 6:00am - 8:00pm PST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.76/10 7.76/10
    Chance of future purchase: Rating 5.78/10 5.78/10
    Shipping & packaging: Rating 6.64/10 6.64/10
    Customer service: Rating 5.23/10 5.23/10
    Return/Replacement policy: Rating 4.40/10 4.40/10

354 Customer Reviews

Rating 10/10
5/5
modified review posted

"I am so happy with my first experience with 6pm,com. I received 9 items from them on saturday. I will give them a 5 star +. All my items were the same as I ordered, Same size that I ordered too. The parcel was shipped to California, Then a relative of mine sent it all the way to Seychelles via Priority mail, It took exactly 10 days as i was told it will. I highly recommend this conpany , and looking forward to order from them again very soon. The best prices ever... unbeatable ++++++"



Rating 10/10
5/5
modified review posted

"I've ordered twice from 6pm.com & I cannot be happier with my shopping experience. I don't know if I was especially lucky, but it's time to give a rave review where it's due. I LOVE the selection of shoes, the discount price, & the speedy process/delivery. Shoes are brand new & as described on site!"

modified review This review was modified by RegularCustomerMV on September 29 2014 10:16:51 PM

Rating 10/10
5/5
modified review posted

"I am not at all sure why 6pm.com has such a low rating. Most reviewers, who describe their negative experience with the site, are angry about having to pay for return shipping. 6pm.com already offers free shipping on all orders, without minimum order requirement. Nearly all Internet sellers charge return shipping regardless of fault.

6pm.com is owned by ZAPPOS.com. Shipping and customer service are handled by ZAPPOS.com. Actually, 6pm.com is much cheaper! I have compared identical items on both sites and 6pm.com is always cheaper, sometimes by half. For example: I recently ordered a pair of Frye ballet flats from 6pm.com; but before ordering $59 shoes, I checked ZAPPOS and AMAZON.com. for price and reviews. Both sellers offered the identical shoes at $129 and $149, respectively. On return t 6pm, I added a pair of Frye driving mocs to my order, which arrived in two days.

Every item purchased at 6pm.com website has been exactly as described, well packaged. Add lightning fast shipment, 6pm.com is one of my favorite sites.
"

modified review This review was modified by FORGOT-PASSWORD on September 27 2014 06:23:49 PM

Rating 2/10
1/5
modified review posted

"Make absolutely positively sure you will not return any shoes you order. The deals are great but returning a size that was not true will cost you dearly. I ordered 2 pair that did not fit, returned them immediately only to find out it cost me over $10 to return plus they will take shipping out of my refund. Horrible that I will pay $20 to look at shoes and end up with nothing. Never again, it is a costly crap shoot."


Rating 2/10
1/5
modified review posted

" ITS A SCAM!! Ordered a pair of shoes at a price that was unbelievable. Shipped in a timely manner, however upon arrival shoes were not in size ordered, and they don't have correct size to replace. Customer Service was condescending. Now I have no shoes, missed out on reasonable deals on other sites. Don't believe they had correct size to begin with. Now I have to go out of my way to ship them back, and wait up to 30 days for a refund."

modified review This review was modified by rockybuilder541 on September 17 2014 08:58:52 AM

Rating 10/10
5/5
modified review posted

"6pm is AMAZING I am thrilled with the experience I have had with them. I recently purchased a north face jacket and it was a little too big so I requested that the product be returned.. I then call customer service and told them that my product might arrive after the 30 day return limit.. The man asked me what my order number was and then said out of curtesy I am going to mail you a shipping label I didn't fully understand him he told me that it was in my email but I had this email so I carried my self on to ups and then told them I needed it shipped to this address he asked if the company gave me a return label so I ended up paying $9.90 for shipping I then justo randomly go and see if they had Received it and it said view shipping label I thought that now that I sent it would delay the process i called again and I think it was the same person that answered and he said ok I alerted your account I will refund you the $9.90 he asked me how much I paid and said your refund is in so on top of that I got my money back..., they are AWESOME best CUSTOMER SERVICE POSSIBLE. "

modified review This review was modified by Randa251 on September 16 2014 06:30:35 PM

Rating 10/10
5/5
modified review posted

"I have ordered from 6pm several times and have always been satisfied with their products and services. However, I recently had the benefit of working with them on a particularly disastrous case and they came through with flying colors.

I was attempting to return several pairs of shoes, which FedEx was supposed to pick up from my doorstep. They wouldn't tell me when they were coming, so I just had to leave the box on the stoop in the middle of the city.

Unfortunately, the box was stolen before FedEx ever came. 6pm managed to refund me the entire value of all the stolen shoes with no questions asked. FedEx was not nearly as helpful, even though it was more their fault than anyone else.
"

modified review This review was modified by ajherring on September 15 2014 02:32:33 PM

Rating 8/10
4/5
modified review posted

"i can say fantastic price and fast delivery
its great website


"

modified review This review was modified by MohammedO on September 30 2014 01:58:05 AM

Rating 2/10
1/5
modified review posted

"Purchased $122.50 worth in 2011 but did not like what I received so returned it in my expense. I've done many online orders so I completely trusted them to process the return so didn't check if the refund was issued after sending everything back. After 8 month or so as I was trying to order something else, I went to my accounts page and on the history, account showed Return In Progress which means they never processed the refund. I contacted them many times but still no refund!! After many emails of back and forth and calls, I gave up. Don't order anything from them unless you are going to keep it. It's a real shame!!!"

modified review This review was modified by haejung on September 11 2014 07:16:21 PM

Rating 2/10
1/5
modified review posted

"Do NOT order from this website! I ordered an X-small but they sent me a Medium...was trying to charge me return shipping fee even though THEY messed up. Very unprofessional-there were no receipts or any paperwork inside my package...Avoid this website, and save yourself the hassle of having to return items "

modified review This review was modified by KrisKris620 on August 26 2014 03:53:50 PM

Rating 10/10
5/5
modified review posted

"I am buying often at this store and never had any problems. Prices are great, very quick and free shipping. Will definitely buy again and again."

modified review This review was modified by ritaku on August 18 2014 02:13:52 PM

Rating 10/10
5/5
modified review posted

"Listen, I am a college student and I want designer brands with a nice price tag. THIS SITE IS NOT A SCAM. I was very sketchy at first, but once I made a $150 with brand new products and great shipping speed. I feel in love, and decided to buy at least 2 more products in the past month alone. This company is great and I cant wait to wear all of my shoes. GIVE IT A TRY!"

modified review This review was modified by Spartanslozo on August 16 2014 08:45:02 PM

Rating 2/10
1/5
modified review posted

"Do not purchase from this vendor. If you need to return an item, shipping is on you and it will cost approx 1/3 of what you likely paid to buy it."

modified review This review was modified by Catlax205 on August 08 2014 03:27:10 AM

Rating 2/10
1/5
modified review posted

"BUYER BEWARE!

Ive done 4 transactions with 6pm.com two were headaches and major issues! I called to get an update on my order I was informed they didnt know what was going on. Waited on hold for 15 min for him to come back with the same thing, nothing.. He said they would figure it out and call me back in 7-10 business days. I said "That is unexceptable just give me my money back" he said " Sir that will take 10 business days as well" I asked for the manager. Was then informed he was on another call and I would get a call back.. No call.

I've wasted more than an hour and a half on the phone betweeen both issues.

Save yourself the headache purchase from AMAZON.

I will never again do business with 6pm.com. I would pay more and purchase elsewhere.
"

modified review This review was modified by RUBENVHERR on August 04 2014 04:16:33 PM

Rating 10/10
5/5
modified review posted

"I had previously bought a North Face Oso L/S Hoodie from here and it came in the best condition. It's true the packaging wasn't the best but, the hoodie was just fantastic. I ordered a pair of Pink UGG's afterward, and when they arrived I was expecting to see the older model, but it was one of the recent models with the security tag and everything. It was perfect! So far so good 6pm . Will be shopping there again very soon! :) "

modified review This review was modified by Sweetmary729 on August 02 2014 04:47:55 AM

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