Apparel & Jewelry and Health, Fitness, Beauty
“Hello Love-shopping,
I'm so happy to hear that you loved your experience with us! We always enjoy hearing from our customers and love it even more when they explain how thrilled they were with the service, prices, and the overall experience. I also enjoy being able to track the progress of my shipments. Hopefully, this order is just the beginning to many more!
Please feel free to let us know if we can ever be of assistance.
Best wishes,
Corina C.
6pm.com”
“Hello Hamara,
I'm sorry to hear that the wrong jacket may have been sent to you. The manufacturer of the item is able to name the color of their merchandise anything that they'd like. For example, the color of the shoe may be green but the color description could say mulberry. While we know that green and mulberry are nowhere near being the same color, that description was given to the item by the manufacturer and we have to list it as such.
This was the case with the jacket that you purchased. The color code is Tyre Grey but the pattern of the jacket does not depict that. I believe that you received a jacket that has a checkered pattern. While the item is no longer available on the site, I was able to pull a photo of the item up and can confirm that it shows a checkered patter. However, at first glance it may not have been noticeable unless you knew to look for it. Zooming in on the images that we provide will also help you to see the pattern more clearly. While we don't generally give return labels for matters such as this, I show that we did email one to you.
I truly do apologize for any inconvenience that we have caused you. Please know that it was never our intention to make things more difficult for you. I'm sorry that the jacket did not work as you had hoped.
Please feel free to let us know if we can be of further assistance.
Best wishes,
Corina C.
6pm.com”
“Hello Lori9229,
I'm truly sorry to hear that the jacket you ordered did not work out for you. Unfortunately, we do not price match any of our items. As we do advise that prices change and do so often, it may be best to purchase two different sizes and return the one that does not work out. This is due to our prices always changing so we can not guarantee that the price will be the same. I can understand how frustrating this must be.
If you do decide to shop with us in the future, I would recommend reading over our FAQs. That way, you are armed with our policies and procedures prior to ordering in case anything comes us. The link I have listed for you below will take you to the FAQs:
http://www.6pm.com/general-questions
I do apologize for any inconvenience that we may have caused you. Please let us know if we can be of further assistance to you in the future.
Best wishes,
Corina C.
6pm.com”
“Hello Coldcherry56,
I'm happy to hear that your order worked out for you! Fast shipping and great prices are always great to find so I'm glad you were able to do so on our site. Remember to keep an eye out for other great sales! Definitely feel free to let us know if we can be of further assistance.
Best wishes,
Corina C.
6pm.com”
“Hello Shopgurl,
I'm happy to hear that you enjoy our site. Unfortunately, our warehouse is set up to try and ship everything out as soon as possible. Sometimes, this means separating packages to ensure that we can get everything out faster. Since you're international, I can understand the inconvenience, however there is no way for us to change this. I truly do apologize about that part.
The good news is that international traffic should be good to shop the site now. Give it a try, and if it does not work out let us know! You can reach us at 1.888.676.2660 Monday-Friday from 6am-8pm PST. You can also email us at cs@6pm.com.
Please let us know if we can be of further assistance in the future!
Best wishes,
Corina C.
6pm.com”
“Hello Giantsfan,
I'm so happy to hear that you enjoy our website! We do try to have the best prices and try to have fast shipping as well. I hope that we are able to meet your expectations and exceed them 100%!
Please feel free to let us know if we can be of further assistance.
Best wishes,
Corina C.
6pm.com”
“Hello God-is-mighty-to-save,
I'm so glad to hear that you love your new backpack! I'm glad to hear that we were able to keep your faith in our company with our fast shipping and hopefully great prices! I hope the backpack is holding up well for all your college needs.
Definitely let us know if we can be of further assistance for you in the future.
Best wishes,
Corina C.
6pm.com”
“Hello Smooches822,
I'm so glad to hear that you enjoyed your experience with us! I'm sorry the shoes were defective but it is good to know that we were able to take care of you quickly. Hopefully, you will give us another shot in the future. Please let us know if we can be of further assistance in the future!
Best wishes,
Corina C.
6pm.com”
“Hello Cbreviews,
I'm glad to hear that both of your orders went smoothly. This is the kind of service that we hope our customers receive. I hope over the holidays you were able to take advantage of the great deals that we were offering.
Please let us know if we can be of further assistance to you.
Best wishes,
Corina C.
6pm.com”
“Hello Jasminegude,
I'm happy to hear that you were able to order a new pair of UGGs using 6pm.com. I hope that they worked out great for you! Hopefully, you will be able to order much more using our site and we are able to continue impressing you.
Please let us know if we can be of further assistance to you!
Best wishes,
Corina C.
6pm.com”
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"I ordered from 6pm recently and I loved the service so much I had to leave a rave review. I was aware Zappos owned 6pm, and since Zappos is known for its outstanding cs/fast shipping, I wasn't worried about a bad experience. I placed an order Sunday and my item came Wednesday. Shipping was not only free but took three days to get to me, which is amazing! I live in Virginia and it came from Kentucky, which I know isn't that far, but I still love that I could easily track my order through UPS and know exactly where it was. I ordered from Amazon on Friday and since the seller there shipped via USPS, where tracking is practically nonexistent, I have no idea where my item is right now. It's frustrating because it's almost been a week already and I don't even know if it's near me. So thank you, 6pm, for making tracking/receiving an order so easy and simple.
I love the friendly, family-oriented staff! It makes shopping a joy to have a company that actually cares about you and your business with them. So thank you for your excellent service and please don't ever change the professional yet welcoming way you run your business. :)
Also, I noticed the product I purchased shot up from $27.50 to $39.99 in a matter of days, so if you find a great deal on something you'd like, try to buy it ASAP! The prices do change often!!
"