posted Feb-22-2005 “We apologize for the error. As you know, mistakes happen. In looking at your order, I see that you decided not to accept a replacement, which would have been sent out to you overnight. When given the opportunity, we always correct our mistakes.”
posted Mar-01-2010
posted Mar-02-2010 “3/2/10 I am sorry to hear about the problems with your order. Unfortunately we have been updating our servers and the site was down. We were taking phones calls though so you should have been able to get through to us and I apologize for that. I did look up the order and see that it was shipped USPS on 2/15/10 which has no tracking and generally takes 4-14 business days. That does not include weekends or holidays. Today is the 11th business day and you should have it soon. Again we do apologize for any inconvenience and hope that you use us again in the future. ”
posted Jul-23-2009
posted Aug-06-2009 “We apologize for any miscommunication about the transaction. During our last communication we offered several solutions none of which you thought were satisfactory. A restocking fee on open hard drives is an industry standard practice on non defective items. We are sorry that your experience was unsatisfactory, we hope that you will try us again. ”
"They made a bad first impression on me and won't get the opportunity to make another one. I ordered two 512MB RAM modules for my Compaq computer and chose to have them shipped overnight. A package arrived at my address the next day containing a hard drive and two 128MB RAM modules for a Dell computer. Inside the package was also an invoice containing the name and address of a gentleman in Maryland (I live in Texas). I returned the package to them, asked for a refund, then purchased and received the correct RAM from one of their competitors. Needless to say I wasn't very impressed with their service. "