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posted Jul-23-2010“I am sorry to hear that you do not like our company. When we issue the RMA it states that we recommend that you send the order back with a trackable method of shipping. Unfortunately USPS does not have true tracking. They track from post office to post office only and can take up to 30 days to deliver a package. We will be happy to refund you once we receive the RMA or after 30 days when we can do a claim with USPS to get our money back. Please let us know if you still have not received the refund after 30 days from the date you shipped the RMA back and we can go from there. Sorry for any inconvenience. ”
posted Mar-02-2010“3/2/10 I am sorry to hear about the problems with your order. Unfortunately we have been updating our servers and the site was down. We were taking phones calls though so you should have been able to get through to us and I apologize for that. I did look up the order and see that it was shipped USPS on 2/15/10 which has no tracking and generally takes 4-14 business days. That does not include weekends or holidays. Today is the 11th business day and you should have it soon. Again we do apologize for any inconvenience and hope that you use us again in the future. ”
4/5
posted Feb-11-2010
This review was modified by DAYBREAK on March 03 2010 06:28:04 AM ![Share DAYBREAK review](javascript:share_rating({"review_body":"At least most of the people here have gotten a response from their complaints. I submitted a request on 1\/25\/10 stating that when I installed the memory sticks I received errors. After changing out RAM and researching the error, I found that one stick of RAM was defective.<br><br>I sent a request for replacement via the website and about 5 hrs later rec\u0027d a response from Amy W. asking which computer it was for since I had ordered for 2 computers on the same invoice. ($359.96 total invoice)<br><br>I responded to Amy within 10 minutes and that was the last I\u0027ve heard from them. That was on 1\/25\/2010. I sent a request for an updated status on 2\/1 and received no response. On 2\/8, I sent an email to comments@4allmemory.com and so far, still no response.<br><br>I have done business with this company 2 or 3 times in the past and I guess I was fortunate to get good products and good service. I\u0027ve recommended the company to friends and even an associate at Best Buy, but those days are gone. I won\u0027t make this mistake again. <br><br>What seems amazing to me is that they can find the time to respond to these reviews and not to the emails I\u0027ve sent directly to the company. If I ran my business the way I\u0027ve been treated this time, I wouldn\u0027t stay in business long.<br><br>***** Response to 4allmemory.com\u0027s reply *****<br><br>You asked why I didn\u0027t call call you....why do you have a link for returns on your website if you don\u0027t want people to use it? I work 75-90 hours a week and don\u0027t generally have time to spend on the phone during regular business hours waiting for my issue to be researched when email should suffice. I find it odd that none of the emails I\u0027ve sent have come back and none of the 75 or so emails I write and receive a day are having any problems being delivered.<br><br>If you would like to research the issue and call me, you can reach me (LaWanda) at the phone number shown on my account or you may again email me. The stick of RAM that is defective is for the Dell. <br><br>I would love to get this resolved and at that point would be happy to submit a new\/better rating and edit this review to give you credit for taking care of the issue.<br><br>Thank you.<br><br>LaWanda<br>Daybreak Screen Printing<br><br>***** Response to 4allmemory.com\u0027s UPDATED reply *****<br>Dina P. did call me this morning and I now have an RMA #. I will be mailing the RAM back today. She was friendly and helpful. <br><br>As soon as I have rec\u0027d the new RAM in working condition, I will again upgrade the rating. <br><br>Thank you, Dina, for calling me to resolve this issue. <br><br>LaWanda<br><br>***** UPDATE 2\/23\/10 ******<br>I rec\u0027d an email today stating that 4AllMemory.com had rec\u0027d my RAM and a replacement was being shipped. <br><br>Thanks 4ALLMEMORY.com ! <br><br>***** UPDATE 3\/3\/10 ******<br>At last! :) The RAM came in the mail yesterday afternoon. Plugged it in, turned it on and we\u0027re up and running. <br><br>It took some time, but they made it right.<br><br>Thanks again, Dina, for the help. As promised, I will change the rating for your efforts. :)<br><br>","link":"http:\/\/www.resellerratings.com\/store\/4allmemory\/comment\/540154#comment540154","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/4allmemory.jpg","store_name":"4allmemory","username":"DAYBREAK","rating":"4"}, "single");)
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posted Mar-04-2010“I am sorry to hear that there was a problem with your order. Unfortunately we have not received any replies or further e-mails from you in reply to Amy W.'s e-mail. May I ask why you did not call our toll free phone # when you did not get a reply? We are open from 8am-6pm CST Monday-Friday and we will be happy to help you with this. We do reply to all of our e-mails within 24 hours but unfortunately we did not receive any of your e-mails to reply to. We will be happy to help you asap if you can call us at your convenience. Sorry for any inconvenience.
2/12/10 We have called this customer and set up an RMA for her as she has requested. At this point we have resolved the issue to the customer's satifaction. Again sorry for any inconvenience.
2/15/10 You're welcome LaWanda. As soon as we get the RMA back we will send you an e-mail letting you know that it is resolved. We look forward to working with you again in the future. Have a good day!
3/4/10 Thank you LaWanda and have a great day! -Dina
”
2/5
posted Feb-08-2010
This review was modified by Rusty610 on February 25 2010 10:08:12 AM ![Share Rusty610 review](javascript:share_rating({"review_body":"4AllMemory is a ripoff.<br>I found their site which looked great. I ordered the memory that they told me (over the phone) would be correct. It wasn\u0027t. They told me I have to pay to ship it back in order to get a replacement. So much for their \u0022guarantee\u0022. In other words, why should I have to shell out more money because of their mistake? I won\u0027t use them again. This is outrageous.<br>UPDATE 2\/25\/2010<br>To be fair, 4allmemory promptly sent the correct memory modules and credited my account for the one that I had to send back. I\u0027m not as upset as before, but I still think they should post their return policy on the same page and in plain view. How many people actually click on \u0022Terms\u0022 and have time to read all the legal stuff? My guess is most, like me, have confidence in the big printed word, \u0022GUARANTEED\u0022.","link":"http:\/\/www.resellerratings.com\/store\/4allmemory\/comment\/539274#comment539274","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/4allmemory.jpg","store_name":"4allmemory","username":"Rusty610","rating":"2"}, "single");)
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posted Feb-09-2010“I am sorry to hear there was a problem with your order. We do have a lifetime replacement warranty. Yes you would have to send the memory back to us first and then we will pay to send the replacement to you or you can do an advanced replacement where we send the replacement now and do a temporary charge and then once we get the original memory back we refund you. All of this is stated on the site and you agreed to this when you placed the order. Again sorry for any inconvenience and we hope to do business with you again in the future. ”
1/5
posted Jan-15-2010 This review was modified by ppepin_sacsi on January 15 2010 11:25:38 AM ![Share ppepin_sacsi review](javascript:share_rating({"review_body":"I would caution any potential buyers before purchasing from this company. I purchased memory in March of 2009. One of the modules failed, and called for a warranty replacement. I was greeted by Dan S. who was very professional and setup the RMA and told me the replacement would be sent out USPS. I informed Dan I needed the memory sooner, so he setup an Advanced Exchange where I would purchase a new module and they would credit me when the defective one was received. Boy, I thought this very easy. Mistake #1.<br><br>Now the fun part, the next day (Wednesday) arrived, no memory. OK, maybe there was a delay. Thursday arrives FedEx and UPS arrive, no memory. I called back and got, who else, Dan S. Dan S. put me on hold for several minutes while he \u0022researched this\u0022. He came back to announce that he is sorry for the problem that it was a FedEx issue and apologized on \u0022FedEx\u0027s behalf for the mix up\u0022. He said another FedEx tracking number would be emailed to me. Huh??? If it shipped, why another number? OK, I bought it. Mistake #2.<br><br>Friday showed up, no tracking number email, no memory. I called back, got a lady this time. She also put me on hold to \u0022research this\u0022. After several minutes she got back on the phone to inform me that the replacement module hadn\u0027t even shipped! They were quickly generous to refund my 14.95 overnight shipping costs (hell, at this point USPS would have been faster), but that doesn\u0027t help me when I have a production machine that is now running on 512MB instead of 1.5GB. <br><br>Also, if it hadn\u0027t shipped, does that mean that Dan S. lied? After reviewing some of the other posts here, I\u0027d say that was the case.<br><br>Stay away from this company. Let\u0027s see how long it takes to get the 14.95 shipping credit and the credit for the defective memory. I have a suspicion I\u0027ll be posting again.","link":"http:\/\/www.resellerratings.com\/store\/4allmemory\/comment\/532479#comment532479","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/4allmemory.jpg","store_name":"4allmemory","username":"ppepin_sacsi","rating":"1"}, "single");)
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posted Jan-18-2010“I am sorry to hear about the problem with the RMA. I personally took your call on Friday and took full responsiblity for all the problems with the FedEx shipping and with the mix up with our shipping department. What Dan meant when he apologized on behalf of FedEx was that they missed your package when they came to pick up the first time. We had not realized that and he set it up to be reshipped. Our shipping department did not understand and had not shipped it again when you called and talked to me on Friday. I issued the $14.95 refund while we were on the phone and you should see that within 48 hours on your account. We will issue the refund for the replacement as soon as we receive the orginal memory back and will let you know by e-mail when this has been done. Again I apologize on behalf of 4 All Memory and take full responsibility for the problems. Please contact us directly if you have any further problems or questions. Have a good day!”
posted Aug-06-2009“We apologize for any miscommunication about the transaction. During our last communication we offered several solutions none of which you thought were satisfactory. A restocking fee on open hard drives is an industry standard practice on non defective items. We are sorry that your experience was unsatisfactory, we hope that you will try us again. ”
posted Aug-06-2009“Dear Sir, our emails are sent from an automated system. There is no "property" to show you as it was sent directly via SMTP along with hundreds of other emails we send each day. I am sorry that you did not get the email. In regard to the shipping cost, with any company you are paying for the time of shipping when it leaves the dock. You will find that policy is the same at every company. We have nearly a million satisfied customers since 2001 and we do our best to please every customer. I am sorry we failed to meet your expectations and do hope you will forgive us. Please give us a another chance to please you and try us again in the future.”
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posted Jul-22-2010![Share claudiapatx review](javascript:share_rating({"review_body":"I ordered memory a an older laptop after calling and speaking with an agent, who assured me the memory would work. I did receive quickly but it did not work. I rec received a AMR(Return Merchandise Authorization) number. I returned the item the next day with a tracking number through USPS. Now 3 weeks later they are claiming they never received the returned item. And sorry, no refund until they do. I have proof from USPS that they did receive it! <br><br>STAY AWAY FROM THIS COMPANY...UNLESS YOU 1000% SURE THE ITEM YOU ARE ORDERING WILL WORK FOR YOU! I HAVE A DELIVERY CONFIRMATION AND THEY STILL DENY THEY RECEIVED!<br>STAY AWAY!<br>STAY AWAY!<br>STAY AWAY!<br>UNLESS YOU DON\u0027T MIND BEING SCREWED!","link":"http:\/\/www.resellerratings.com\/store\/4allmemory\/comment\/588158#comment588158","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/4allmemory.jpg","store_name":"4allmemory","username":"claudiapatx","rating":"1"}, "single");)
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![Share mytmike review](javascript:share_rating({"review_body":"I am very dissapointed in 4All Memory. I have done business with them in the past, but will not be doing business with them in the future<br>I Placed my order (#841509) with them on February 15 2010 and received a confirmation by email with my order confirmation number. When I did not receive my purchase after a week, I went to log on to their site to check the status of my order. When I went to log in, I was told that my email address was invalid. after unsuccessfully trying to log in, I called the toll free number and could not get through. I sent them two emails regarding my purchase, asking for resolution and did not receive a response to either one of them -I still have not received my purchase either. They have, however made sure to charge my credit card for the amount of the purchase. I have since contacted my credit card company about this matter.<br>This is no way do treat a returning customer. I will not recommend this company to anyone.","link":"http:\/\/www.resellerratings.com\/store\/4allmemory\/comment\/545559#comment545559","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/4allmemory.jpg","store_name":"4allmemory","username":"mytmike","rating":"1"}, "single");)
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![Share darag2358 review](javascript:share_rating({"review_body":"I saw a few negative reviews but positive ones too, so I tried them out. What attracted me to this company was that I could plug in exactly the model computer I had and it would take me to the correct memory. I have a very unusual motherboard and I have tried THREE other places including newegg.com and both of them did not give me the proper low density memory that my motherboard required. I was surprised to find that my motherboard even existed in their database and more pleasantly surprised to find out that it was the correct memory when it arrived and I plugged it in. Thank you for the fast shipping, low price, and most of all making sure it was the correct memory for my board.","link":"http:\/\/www.resellerratings.com\/store\/4allmemory\/comment\/519181#comment519181","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/4allmemory.jpg","store_name":"4allmemory","username":"darag2358","rating":"5"}, "single");)
Share review![Share mauicatt review](javascript:share_rating({"review_body":"I wouldn\u0027t buy anything at this site again. They sold me a harddrive that was recommended for my computer by their website. It was the wrong one. After I purchased it I called and the person I talked to, Andy, insisted it was the right one. He didn\u0027t know what he was talking about. I sent a fax with a photo to show the different size of the drives. I also faxed a copy of the webpage on their site that recommended this HD for my X40. Dan S. sent me an email and told me I had searched for the particular HD on Google and knew what I wanted and their website HAD NOT referred me to that HD. In essence he was telling me I was lying. Then I called and talked to Dan S.and he finally admitted that there was an error on the website and they had corrected it. He was not going to admit the error, until I kept pressing him about my copy of his webpage on 7\/5\/09. So he was lying. Because I placed the order on 7\/13, after the correction 7\/06, he said it was no longer an error and I had to find the harddrive by another search at their website to order it. I told him I ordered based on their recommendation on 7\/05. I didn\u0027t question whether it was the correct HD since it was recommended on their site. Most of the sites like these have search engines to match up computers with components. I told him consumers make purchases based on the expertise of the seller. After admitting the error on their website he fell back on the \u0022you can send it back but we are going to charge you 20% restocking fee anyway\u0022 even though they made the mistake. His reasoning was that he couldn\u0027t sell the returned HD as new since I had opened it. I told him I wouldn\u0027t bother to send it back since I had already paid for expedited shipping and would have to pay shipping again and also be docked 20% off my purchase price. I also bought the Apricorn software to clone the new harddrive to my old harddrive and I am also the proud owner of that without a harddrive to clone. All in all these people don\u0027t care to make good on their mistakes. They make their mistakes your mistakes. As far as experts go on Hard drive upgrades they don\u0027t know much. Beware I had to send a picture to prove my point. And he lied to me until I kept pressing him for an answer.","link":"http:\/\/www.resellerratings.com\/store\/4allmemory\/comment\/483502#comment483502","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/4allmemory.jpg","store_name":"4allmemory","username":"mauicatt","rating":"1"}, "single");)
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![Share kaufmanrider review](javascript:share_rating({"review_body":"Thought they were great when I found their site. Placed my order on Thursday Dec 18. Paid extra for \u0022express shipping\u0022 two days so I would have it for my son\u0027s computer on X-mas. Monday, Dec 22, nothing. Called. Gave me some lame excuse that they sent an email that an item was back ordered. An email I never received, and they can\u0027t provide me a \u0022property\u0022 to show it was sent. But now the item is in and I would get deliver on Friday. Day after Christmas. But funny, the website still advertised get it by X-mas Eve with Express shipping today. Not me? No refund of my shipping cost. Hell it should have shipped and I should have had it by X-mas. Now I won\u0027t. They should have sent it overnight at their expense for their screw up. Will I do business again. No. I\u0027ll shop elsewhere. If I were you, do the same. They take you for extra shipping you pay, and you\u0027ll get scammed with regular shipping.<br><br>Go elsewhere my friends. Plenty of other companies will do right when they make a mistake. They are the ones you want to do business with, not these clowns.<br><br>Crooks.","link":"http:\/\/www.resellerratings.com\/store\/4allmemory\/comment\/428901#comment428901","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/4allmemory.jpg","store_name":"4allmemory","username":"kaufmanrider","rating":"1"}, "single");)
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5/5
![Share mr.hidef review](javascript:share_rating({"review_body":"I have a Powermac Dual 867MHz computer and for the longest time I had thought about adding some memory to make it a little faster.I found this great company 4allmemory online and decided to take the plunge. I had always thought that installing memory was a difficult and complicated task, so I was surprised how simple it really was thanks to 4allmemory\u0027s easy step by step instructions. I purchased a 512MB upgrade and installed it in 5 minutes, and to my surprise.....my computer was much faster.I was so impressed by 4allmemory\u0027s help and guidance that I turned around and bought another 512MB\u0027s.Their memory is 100% guaranteed to work with your computer and with their easy to follow memory finding system.....it was a NO BRAINER !!! Thank you 4allmemory for making this a great experience.<br><br> mr.hidef ","link":"http:\/\/www.resellerratings.com\/store\/4allmemory\/comment\/424893#comment424893","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/4allmemory.jpg","store_name":"4allmemory","username":"mr.hidef","rating":"5"}, "single");)
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"I shopped around online and even called several other companies trying to find someone who would help me find Ram for my no name PC and 4allmemory is the only company that was willing to take the time to help me. In fact they got me the right ram and it was delivered for free in just 4 days. It is nice to know that there are still comapnies that will go the extra mile to help you. Good job guys."