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| 4allmemory Customer Reviews |
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Reviews 1 - 15 of 180
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1/15/10 1:15 PM
I would caution any potential buyers before purchasing from this company. I purchased memory in March of 2009. One of the modules failed, and called for a warranty replacement. I was greeted by Dan S. who was very professional and setup the RMA and told me the replacement would be sent out USPS. I informed Dan I needed the memory sooner, so he setup an Advanced Exchange where I would purchase a new module and they would credit me when the defective one was received. Boy, I thought this very easy. Mistake #1.
Now the fun part, the next day (Wednesday) arrived, no memory. OK, maybe there was a delay. Thursday arrives FedEx and UPS arrive, no memory. I called back and got, who else, Dan S. Dan S. put me on hold for several minutes while he "researched this". He came back to announce that he is sorry for the problem that it was a FedEx issue and apologized on "FedEx's behalf for the mix up". He said another FedEx tracking number would be emailed to me. Huh??? If it shipped, why another number? OK, I bought it. Mistake #2.
Friday showed up, no tracking number email, no memory. I called back, got a lady this time. She also put me on hold to "research this". After several minutes she got back on the phone to inform me that the replacement module hadn't even shipped! They were quickly generous to refund my 14.95 overnight shipping costs (hell, at this point USPS would have been faster), but that doesn't help me when I have a production machine that is now running on 512MB instead of 1.5GB.
Also, if it hadn't shipped, does that mean that Dan S. lied? After reviewing some of the other posts here, I'd say that was the case.
Stay away from this company. Let's see how long it takes to get the 14.95 shipping credit and the credit for the defective memory. I have a suspicion I'll be posting again. This review was modified by its author, ppepin_sacsi, on
1/15/10 1:25 PM.
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1/18/10 11:58 AM
I am sorry to hear about the problem with the RMA. I personally took your call on Friday and took full responsiblity for all the problems with the FedEx shipping and with the mix up with our shipping department. What Dan meant when he apologized on behalf of FedEx was that they missed your package when they came to pick up the first time. We had not realized that and he set it up to be reshipped. Our shipping department did not understand and had not shipped it again when you called and talked to me on Friday. I issued the $14.95 refund while we were on the phone and you should see that within 48 hours on your account. We will issue the refund for the replacement as soon as we receive the orginal memory back and will let you know by e-mail when this has been done. Again I apologize on behalf of 4 All Memory and take full responsibility for the problems. Please contact us directly if you have any further problems or questions. Have a good day! |
4allmemory
4allmemory
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12/3/09 6:13 PM
I saw a few negative reviews but positive ones too, so I tried them out. What attracted me to this company was that I could plug in exactly the model computer I had and it would take me to the correct memory. I have a very unusual motherboard and I have tried THREE other places including newegg.com and both of them did not give me the proper low density memory that my motherboard required. I was surprised to find that my motherboard even existed in their database and more pleasantly surprised to find out that it was the correct memory when it arrived and I plugged it in. Thank you for the fast shipping, low price, and most of all making sure it was the correct memory for my board.
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7/23/09 12:08 PM
I wouldn't buy anything at this site again. They sold me a harddrive that was recommended for my computer by their website. It was the wrong one. After I purchased it I called and the person I talked to, Andy, insisted it was the right one. He didn't know what he was talking about. I sent a fax with a photo to show the different size of the drives. I also faxed a copy of the webpage on their site that recommended this HD for my X40. Dan S. sent me an email and told me I had searched for the particular HD on Google and knew what I wanted and their website HAD NOT referred me to that HD. In essence he was telling me I was lying. Then I called and talked to Dan S.and he finally admitted that there was an error on the website and they had corrected it. He was not going to admit the error, until I kept pressing him about my copy of his webpage on 7/5/09. So he was lying. Because I placed the order on 7/13, after the correction 7/06, he said it was no longer an error and I had to find the harddrive by another search at their website to order it. I told him I ordered based on their recommendation on 7/05. I didn't question whether it was the correct HD since it was recommended on their site. Most of the sites like these have search engines to match up computers with components. I told him consumers make purchases based on the expertise of the seller. After admitting the error on their website he fell back on the "you can send it back but we are going to charge you 20% restocking fee anyway" even though they made the mistake. His reasoning was that he couldn't sell the returned HD as new since I had opened it. I told him I wouldn't bother to send it back since I had already paid for expedited shipping and would have to pay shipping again and also be docked 20% off my purchase price. I also bought the Apricorn software to clone the new harddrive to my old harddrive and I am also the proud owner of that without a harddrive to clone. All in all these people don't care to make good on their mistakes. They make their mistakes your mistakes. As far as experts go on Hard drive upgrades they don't know much. Beware I had to send a picture to prove my point. And he lied to me until I kept pressing him for an answer.
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8/6/09 11:15 AM
We apologize for any miscommunication about the transaction. During our last communication we offered several solutions none of which you thought were satisfactory. A restocking fee on open hard drives is an industry standard practice on non defective items. We are sorry that your experience was unsatisfactory, we hope that you will try us again. |
4allmemory
4allmemory
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12/22/08 6:59 PM
Thought they were great when I found their site. Placed my order on Thursday Dec 18. Paid extra for "express shipping" two days so I would have it for my son's computer on X-mas. Monday, Dec 22, nothing. Called. Gave me some lame excuse that they sent an email that an item was back ordered. An email I never received, and they can't provide me a "property" to show it was sent. But now the item is in and I would get deliver on Friday. Day after Christmas. But funny, the website still advertised get it by X-mas Eve with Express shipping today. Not me? No refund of my shipping cost. Hell it should have shipped and I should have had it by X-mas. Now I won't. They should have sent it overnight at their expense for their screw up. Will I do business again. No. I'll shop elsewhere. If I were you, do the same. They take you for extra shipping you pay, and you'll get scammed with regular shipping.
Go elsewhere my friends. Plenty of other companies will do right when they make a mistake. They are the ones you want to do business with, not these clowns.
Crooks.
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8/6/09 10:37 AM
Dear Sir, our emails are sent from an automated system. There is no "property" to show you as it was sent directly via SMTP along with hundreds of other emails we send each day. I am sorry that you did not get the email. In regard to the shipping cost, with any company you are paying for the time of shipping when it leaves the dock. You will find that policy is the same at every company. We have nearly a million satisfied customers since 2001 and we do our best to please every customer. I am sorry we failed to meet your expectations and do hope you will forgive us. Please give us a another chance to please you and try us again in the future. |
4allmemory
4allmemory
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12/8/08 1:26 PM
I have a Powermac Dual 867MHz computer and for the longest time I had thought about adding some memory to make it a little faster.I found this great company 4allmemory online and decided to take the plunge. I had always thought that installing memory was a difficult and complicated task, so I was surprised how simple it really was thanks to 4allmemory's easy step by step instructions. I purchased a 512MB upgrade and installed it in 5 minutes, and to my surprise.....my computer was much faster.I was so impressed by 4allmemory's help and guidance that I turned around and bought another 512MB's.Their memory is 100% guaranteed to work with your computer and with their easy to follow memory finding system.....it was a NO BRAINER !!! Thank you 4allmemory for making this a great experience.
mr.hidef
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11/25/08 2:48 PM
Very people friendly. Fast shipping. Hard to find products. Awesome company! Deffinately will use again....
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11/24/08 6:57 PM
4allmemory.com made finding the correct memory and ordering it a snap.The price was right and it was shipped the same day. Oyeah did I mention the shipping cost, FREE. 4allmemory has earned itself a loyal customer.
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11/18/08 6:53 PM
The customer support helped me alot when i didnt know where my package was and what was going to be done to resolve my problem.
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11/12/08 9:23 AM
When I purchased my Dell Dimension 4600 in 2003 it was top of the line with 256MB.
Over the years it began to slow down considerably.
I bought an external hard drive, which only helped a little
I wasted alot of money the past 2 years subscribing to registry cleaner programs. Which on occasion wiped out Registy keys that were needed, causing more problems. Still no significant improvement
I was seriously considering purchasing a new PC.
Out of deperation I decided to try and add more memory.
The staff at 4 All Memory were helpful with my questions concerning ease of installation. I went online and placed my order
My order was shipped on a Wed. & I received it on Fri. Very fast for "snail mail" considering it shipped from Missouri to Pennsylvania
Immediately installed it and now my Dell is better than new.
In the very near future I will be placing another order with 4 ALL MEMORY to upgrade my wife's laptop.
You were great to deal with
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11/11/08 11:31 AM
This company has the most user friendly website that I have ever seen. I don't know very much at all about computers but I found out that I didn't have enough RAM. With the tool on their website they told me what kind of hard drive I had and then it listed the RAM modules that were compatible with my computer.
I ordered the 1GB RAM module and installed it myself. I can't believe it was so easy! I would not even have been able to buy a RAM module without their website that showed exactly what I needed to be compatible with my system. Shipping was very prompt--I ordered last Thursday and it was here yesterday (Monday). The price for the 1GB was exactly the same as the price for a 512MB at Staples. Not only am I pleased with the company, website, and service but also very pleased with their price.
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10/21/08 1:47 PM
The customer service at 4 All Memory Co. that Mike P. provided
me today was excellent. He gave me the confidence that I was
inserting my purchased 2GB SDRAM chip in correctly. He even sent me a link to a video on how to properly insert a memory chip.
Vince Cozza
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10/20/08 3:57 PM
I want to give positive feedback for 4allmemory and their customer care consultant,Aaron S. He answered my question about my order quickly and professionally. Thank you and Aaron. P.S. Order arrived today and is installed with great results! Added 1gig RAM and now my computer is much faster.
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10/1/08 3:15 PM
i have gotten a thousand dollars of memory modules from this company over the years and never had a problem until this above order. i have 2 modules that are really bad fail all memory testers out there. i have written this company 4 times in the past month and have received nothing back from them at all. the memory they are now using is not even known reputable makers of memory modules and ever since they have gone this direction the modules i have gotten from them have had problems. i am so pissed off because its only a 40.00 order so one would expect on such an order they would at least acknowledge my requests for an rma but 4 emails later and still nothing.
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8/6/09 10:41 AM
Occasionally emails are blocked by the ISP. No company in their right mind would not reply to a customer and doubly so a repeat customer. I am sorry you had an issue with the memory. In regard to the brand, we purchase from top manufacturers. In fact there are very few manufacturers left to buy from and competition has caused quality to increase across the board. That you had an issue with any memory from us is frustrating since it is tested prior to shipping. Please call us at 800-566-3727 so we can take care of you. |
4allmemory
4allmemory
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9/22/08 6:08 PM
FAST service! Order in confidence. This company was better than the other two whose links I clicked on, because their information was more complete. I knew the price and exactly what I was ordering. I ordered very late on a Wed. afternoon & they shipped the next a.m.! Not knowing much about computers, I was surprised to learn that my computer could be scanned & a recommendation made as to what I needed, but they did it, I rec'd my order today & it was easy as pie to install the RAM. This was the first time installing RAM myself, and I had no problem at all.
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9/18/08 4:36 PM
I'm very happy with the order I placed from 4allmemory. It arrived promptly and it made my PC twice as fast. Keep up the excellent work.
Julio
Virginia Beach
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