“I am sorry to hear that you do not like our company. When we issue the RMA it states that we recommend that you send the order back with a trackable method of shipping. Unfortunately USPS does not have true tracking. They track from post office to post office only and can take up to 30 days to deliver a package. We will be happy to refund you once we receive the RMA or after 30 days when we can do a claim with USPS to get our money back. Please let us know if you still have not received the refund after 30 days from the date you shipped the RMA back and we can go from there. Sorry for any inconvenience. ”
“3/2/10 I am sorry to hear about the problems with your order. Unfortunately we have been updating our servers and the site was down. We were taking phones calls though so you should have been able to get through to us and I apologize for that. I did look up the order and see that it was shipped USPS on 2/15/10 which has no tracking and generally takes 4-14 business days. That does not include weekends or holidays. Today is the 11th business day and you should have it soon. Again we do apologize for any inconvenience and hope that you use us again in the future. ”
“I am sorry to hear that there was a problem with your order. Unfortunately we have not received any replies or further e-mails from you in reply to Amy W.'s e-mail. May I ask why you did not call our toll free phone # when you did not get a reply? We are open from 8am-6pm CST Monday-Friday and we will be happy to help you with this. We do reply to all of our e-mails within 24 hours but unfortunately we did not receive any of your e-mails to reply to. We will be happy to help you asap if you can call us at your convenience. Sorry for any inconvenience.
2/12/10 We have called this customer and set up an RMA for her as she has requested. At this point we have resolved the issue to the customer's satifaction. Again sorry for any inconvenience.
2/15/10 You're welcome LaWanda. As soon as we get the RMA back we will send you an e-mail letting you know that it is resolved. We look forward to working with you again in the future. Have a good day!
3/4/10 Thank you LaWanda and have a great day! -Dina
”
“I am sorry to hear there was a problem with your order. We do have a lifetime replacement warranty. Yes you would have to send the memory back to us first and then we will pay to send the replacement to you or you can do an advanced replacement where we send the replacement now and do a temporary charge and then once we get the original memory back we refund you. All of this is stated on the site and you agreed to this when you placed the order. Again sorry for any inconvenience and we hope to do business with you again in the future. ”
“I am sorry to hear about the problem with the RMA. I personally took your call on Friday and took full responsiblity for all the problems with the FedEx shipping and with the mix up with our shipping department. What Dan meant when he apologized on behalf of FedEx was that they missed your package when they came to pick up the first time. We had not realized that and he set it up to be reshipped. Our shipping department did not understand and had not shipped it again when you called and talked to me on Friday. I issued the $14.95 refund while we were on the phone and you should see that within 48 hours on your account. We will issue the refund for the replacement as soon as we receive the orginal memory back and will let you know by e-mail when this has been done. Again I apologize on behalf of 4 All Memory and take full responsibility for the problems. Please contact us directly if you have any further problems or questions. Have a good day!”
“We apologize for any miscommunication about the transaction. During our last communication we offered several solutions none of which you thought were satisfactory. A restocking fee on open hard drives is an industry standard practice on non defective items. We are sorry that your experience was unsatisfactory, we hope that you will try us again. ”
“Dear Sir, our emails are sent from an automated system. There is no "property" to show you as it was sent directly via SMTP along with hundreds of other emails we send each day. I am sorry that you did not get the email. In regard to the shipping cost, with any company you are paying for the time of shipping when it leaves the dock. You will find that policy is the same at every company. We have nearly a million satisfied customers since 2001 and we do our best to please every customer. I am sorry we failed to meet your expectations and do hope you will forgive us. Please give us a another chance to please you and try us again in the future.”
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"I shopped around online and even called several other companies trying to find someone who would help me find Ram for my no name PC and 4allmemory is the only company that was willing to take the time to help me. In fact they got me the right ram and it was delivered for free in just 4 days. It is nice to know that there are still comapnies that will go the extra mile to help you. Good job guys."