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"Poor order accuracy. I enjoy the website and the prices, but their customer service, ease of returns, and order accuracy is poor. I have ordered 5 different times and 3 of them they sent me the wrong product. In one situation they sent me the wrong product twice. I should have learned my lesson the first time I ordered and they messed up."
"Talked to a salesman over the phone for Procomp shocks and he was upset because I was calling ten mins before his quitting time.Then two days later he called back for my card info again.And six days after the first call they called back because the order number didn't match the part number and they was unsure of what I ordered. So a week later my parts still not shipped ...pretty sure that was on purpose...asked to get it shipped a little faster than normal and they laughed haha so I canseled my order all together."
"DO NOT FALL FOR THEIR ATTRACTIVE WEBISTE......THESE PEOPLE ARE CLUELESS! I would rather pay double the price for used parts then ever purhcase anything again from 4WO.....horrible customer service.......wrong parts.....has taken 3 months of BS speaking with 4 different people to get credit back and they will not refund the freight even though it was 4WO's error."
"Great company, bought 4 rims XD for a Toyota SEQUOIA , fast service and good product, best price online, "
"I ordered a pair of nerf bars for my crewcab truck on Friday for $350. On Saturday I recieved a confirmation e-mail but the bars were for an extended cab truck. I called right away to get this corrected and was told no one was there til Monday who could correct the order. Monday I called and was told the order would be canceled and someone contact me to reorder. Later that day I recieved a tracking # from Fed-ex. It stated the order had shipped already. I called 4 wheel online customer service and when I finally got thru was told I would have to accept the wrong order and apply for a return request form. I followed all their instructions and sent the box back unopened. Later I recieved an e-mail stating I would only get a credit back of $212.50 out of the $350 order.When you call customer service they tell you get the run around and they say they can't authorize anything.I WOULD NEVER ORDER FROM THIS COMPANY AGAIN!"
"Recently I ordered a Quad Boss Plow Blade Kit, Push Frame Assembly and Mounting Plate on a Sunday evening. The following morning I checked my charge account and noticed a transaction for the amount of the sale. Later that evening I ordered a Warn RT25 winch for my lift device, thinking nothing of it. The next day at work, I checked my charge account again looking for the added winch transaction, and the plow kit transaction was gone and no winch was listed. I also started to wonder why I had not received a tracking number for the Plow Kits and became a tad curious. I googled 4wheelonline.com reviews and was brought to this lovely site and read all the horror. I couldn't believe what I was reading and started to feel sick to my stomach. I questioned a friend what I should do, if I should cancel my orders or hang in there for a little bit. I then checked my charge account again to make sure I wasn't losing my mind. I told my girlfriend what was going on, and as she got home, she text me and said the UPS man just showed up and delivered three boxes...whew. Free Shipping and a day and a half later delivery, FANTASTIC!!! Not wanting to jump to a conclusion, I waited for my Winch to be delivered, which took an extra day, it showed up today, Thursday. Everything was exactly as I had ordered, at discounted prices, was brand new, shipped for free and came before any of the tracking numbers showed up....by the way, they were emailed to me at 4:45pm Thursday. I don't know what everyone else was bitching about and why there were running this company down, maybe they are all morons who ordered the wrong thing or harassed the CSRs too much and got what they deserved, but myself, will continue using this company every time I need a part or accessory as long as they list it on their website...which so far the only thing I can't find is the correct bumper for my four wheeler. If you feel the need to order from here to save money...and time...and aren't completely sure what you want, give them a call, ask if they have it in stock and how long it will take to be delivered. I love how quickly my parts came and I would recommend this website to my closest relatives, that's how much I trust 4wheelonline.com. Just so you know to, like most other supporting reviews, I don't work for this company, and I live in NY...if you don't believe me, then shop somewhere else that I haven't and risk your own money and time. Good luck and thank you 4wheelonline.com for the cheap prices, free shipping and fast delivery. Kudos to you."
"I ordered four new tires for my travel trailer on Monday and had them delivered to my door on Thursday. I couldn't be more satisfied with the service."
"The fact that I had to request my tracking number was a tip off. I figured I lost my money when they sent an e-mail to tell me they were back-ordered. I was pleasantly surprised to see U.P.S. drop them off today!! It took exactly one month to get them, but they were much cheaper than anyone else. "
"Ihave not received a tracking #, i do not know how my order is being shipped, I can not get in touch by phone they would answer at first, now the operator is saying that the number is not working. I tried the customer e mail address and it is on longer valid. I am confused, have they gone out of business in the last week? I am begining to wonder if I screwed up."
"First of all I confused this company with another one so I didn't google this first--mistake--then when I did goggle them, I freakin freaked out with all the negative feedback. The good thing about seeing all the negative feedback after I'd ordered from them at least let me know how to address them. I let them take their time--and time they did--ordered 4 Rancho shocks--finally received 2. Let them know, and a couple weeks later the other 2 showed up. I just think they've got more business than they can handle, with an awesome name like 4wheelonline. It seems so original. Anyway, BE PATIENT. I don't think you'll get ripped off--just don't want it yesterday or any time soon!"
"Do not order from this company, I placed an order on 7/14 and have sent them two emails and two phone calls and still have not received anything on my order. They sent an email with confirmation with tracking number without the number. (surprise)You can only request trcking number by email. At this point it's a run around!!!!!! Save yourself the BS and buy from someone else. I have heard of scams like this but this is my first."
"i have not yet to have a bad expierence with this company. I have orderd tires and wheels winch from 4 wheel online and recieved them 5 days after placing the order. Last week i ordered wheels and tires for my truck and just recieved them today. I was worried about it after reading the reviews about them. I asked the sales rep about all this stuff on here and he said 90% of this bad feed is from people ordering online and not ordering the right thing. People revieve there order and its not right because the order the wrong thing. That is why i call to place an order and have them specify what your putting it on to make shure it will work. He also said that you want to make darn shure u order the right thing because they have a high restock fee of 25% All im here to say is make shure u order the right stuff and talk to a sales rep and no problems should occour. "
"I ordered a pair of Nerf Bars for my 2004 Honda TRX400EX.After the order, I heard nothing from them. So after about 20 days I contacted them via there out of date, customer unfriendly, tracking system. Several days later I got a respone telling me my item was backordered until July 31, 2010. Make note, I had to contact them to find this out, they were just silent on this.Well it's August 2, 2010. I am waiting to see if they contact me this week. I have sent them another request via they're antiquated tracking system, and will see what their response is this week. At this point I would not recommend you order from this company. They do not seem to be interested in happy, informed customers, only your money!!!!!!!!!!!!!!!!!!! "
"Do not waste your time with 4wheelonline. I ordered shocks from them that they said they had in stock. They billed my credit card immediately. I called a week later to get a tracking number and after being on hold for 15mins I was told that the parts were on backorder. I was given an eta and after that time had passed was told they still hadn't shipped. I cancelled the order. Now I am waiting for them to refund my credit card which they don't seem to be in too big a hurry to do. Not only does their custumer service stink, but their service(or lack of it) is even worse. Stay clear of this one and go with a reputable site."
"Ordered a bug shield for my truck on April 17th and here it is May 25th and still have not gotten anything. I have requested a tracking number and got nothing. Emailed them, got nothing. I called and asked what the deal was and they guy said they were shipping it from California and he would call me back and let me know what is taking so long. Never got a call back. I just got an email with a tracking number, so it had better be coming. Needless to say, I will not be doing business with this "company" again."
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