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HORRIBLE CUSTOMER SERVICE
"The WORST customer service ever! Their error and sent me the wrong rims! Had to order 2 additional rims and now they won't refund me the $ from the original order! Stay away! Horrible company!"
I received an empty box!!
"I ordered Dicor Rubber roof protectant for my RV off Amazon from 4wheelonline. What I got was an empty box with packing!!! I emailed and got no response. So I called Amazon directly and they told me they had responded, um nope. Anyway, Amazon said they were told they received my email and were investigating the issue and will be refunding my money in 10-15 business days. It could be an honest mistake, but I will not buy from this retailer again. My roof will need to be recleaned and prepped by the time I get the product again. So much for my time cleaning and prepping the roof for the protectant. Lessened learned!! Wait until you get all the supplies to complete the job and don't rely on the shipping dates they give you!!"
Worst customer service
"Called to verify my purchase went through and was welcomed with the worst customer service I've ever experienced. So bad that I told them to cancel my order and ordered tires from a different store and happily paid more for them. Extremely rude!"
Trying to offset unwarranted negatives
"This seller is receiving a large amount of negative comments due to a pricing error. They listed an item for sale at an impossibly low price on Amazon and received many orders. I placed an order hoping it was real, but was not surprised when it was an error. It was clearly an honest mistake, and it is totally reasonable that the orders were cancelled. People ****. "
Listed item cheap, took payment, cancelled relisted quadruple the price
"Ordered a set of shocks for my truck they listed the entire front and back kit for 88$ then they cancelled my order and relisted for 388$ zero communication, zero accountability. "
HORRIBLE ORDER FULFILLMENT
"I ordered a ARB Bull Bar from these guys on the 8th of August 2016. Since placing this order I have found that the reviews on their website are BS and that people should probably do a google search of the real reviews. I have called this guys at MINIMUM 3 times a week for a tracking number and even had to get ARB involved because they were blaming it on everyone instead of taking responsibility for the problem themselves. Come to find out it is a internal issue between them and TWA "4WHEELPARTS" but they wouldn't tell me that I had to go to other sources to find that out. Everytime with the exception of 1 time they have lied, blown me off or just flat out told me that I needed to be more patient with them. Well when you drop over $1500 for a component patients goes in the trash can after a week with NO tracking number and NO communication to at lease insure me that I didn't just get ripped off. These guys, with the exception of JP on ONE occasion, have been rude and completely unprofessional in interaction. They even tried to tell the ARB rep that I wasn't telling the truth over the phone, well that is until they found out that I had forwarded emails and that I was listening in on the line. GOOD JOB MATT. Either way I purchased the bumper at a lower price than I could find ANYWHERE on the web then 2 days after I paid the price magically when up on the website and now they want to refund my money instead of providing the part. Seems to me that they screwed up advertisement and are trying not to fulfill a order. All I can say is that IF you read this and still do business with these guys you get what you deserve. THEY DO NOT STOCK ANYTHING. YOU PAY THEM AND THEY THEN ORDER IT FROM A REAL COMPANY THAT STOCKS THESE PARTS AND HOPEFULLY THEIR ACCOUNT WITH THAT WAREHOUSE IS IN GOOD STANDING SO THAT YOU CAN GET WHAT YOU PAID FOR. Guess my next step is a attorney because I am sick of company's not fulfilling what they advertise. Good luck!"
"What a nightmare! I've never had this much trouble dealing with an online company before. First of all, I found out that 4wheelonline.com is a third-party retailer. That means they take your order, and your money and forward the order to the manufacturer or suppliers. When you receive your incorrect or incomplete order that's when the fun begins. Trying to return merchandise so far is impossible for me. If you do get ahold of someone there, it's going to start with a kid named Juan, he tells you no worries..Ya, right! Then after a line of b/s, you ask for his manager...then you get to listen to Mike tell you you ordered wrong. The website is what's wrong. But he insists on sarcastically skirting around a return. I'm extremely frustrated with this. I will most likely end up eating a 170 dollar mistake by choosing 4wheelonline.com. Stay Away From These Crooks!!!!!"
Bait and Switch
"Clicked through 2 pages with a pic of the exact item I wanted and when I added to basket the item was different. Giving them the benefit of the doubt, I called them to explain the problem with their website. They blamed me for not verifying the part number! Sent the pics and clicks. So get this, they make a change to their website but still blame me and want to charge a restocking fee and have me pay shipping for the return. I am like WTF??? Are you kidding me? They made their $50 off me and that is all they care about. There are lots of places to by your stuff.....I wouldn't recommend this place."
DO NOT USE THIS COMPANY
"“DO NOT USE THIS COMPANY!!!” - This company is by far the worst company I have ever dealt with in my life. I ordered a set of wheels from them and described in full detail what I needed.when the wheels arrived they were The wrong ones! So I figured no problem their mistake Ill just ship them back and get the right ones. Call them up and talk to them and they said no problem were going to return them back it was our mistake you dont have to pay for anything I thought great what a reputable company. Boy was I ever wrong. When they sent me my email confirmation with return instructions it had no return postage label in it so I call them up and ask them why there was not a return postage label to print out . They then informed me that they had changed there mind and it was actually my fault can you believe that I actually thought I was being punked. and they were not going to pay for any return shipping I strongly disagreed so They finally put me in touch with some guy named Mike who sold me the wheels and he starts to lie about the conversation that we had had when we discussed the wheels. To make a long story short this company **** I had to pay return shipping Plus they made me pay back the shipping costs for them when they initially ship the wheels I have to pay both ways! plus a 10%restocking fee it was just an absolute nightmare these people have no business trying to run a company they have no idea what customer service means you're better off shopping somewhere else unless you enjoy being ripping off!"
"ATTENTION SHOPPERS, PLEASE READ THIS BEFORE YOU BUY ANYTHING FROM 4WHEEL ONLINE. I received a box that should have contained 4 shocks on Saturday night. I opened the box and saw that only 3 shocks were shipped. I double checked the packing slip and saw that 4wheel online only packed 3 shocks. Why would you send your customer 3 of something that they can't use without all 4 pieces? I spoke with JARED on Sunday and he assured me that I would be contacted on Monday in regards to my missing shock. I sent 4 wheel online an email on Monday, it's Monday night and still no response. Very poor customer service. I regret ordering from these guys. It was nice to see that the package came so quickly but it absolutely pissed me off to see that only 3 shocks were shipped. What am I supposed to do with 3 shocks, find a place to store them in my house until 4 wheel online gets their stuff together and sends me my 4th shock? What makes this even worse is that when I check the tracking info for my package(s) it says that all of my packages have been delivered. I'm still missing a shock! I would have rather waited a week or 2 to get a complete set of shocks from somewhere else, than having to deal with these guys and track down my 4th shock that was supposedly delivered. I could not be more unsatisfied with my experience shopping with 4wheel online. Worst customer service I have ever received from an online retailer.IF YOU WANT TO SAVE YOURSELF A HEADACHE ORDER FROM ANOTHER ONLINE RETAILER.I WOULD NEVER SHOP WITH THESE GUYS AGAIN!!"
"I ordered 4 wheels off the website. The following morning I get an email telling me I need to call them because there is a problem with the order. I call and am told they only have 3 in stock. Ok, I cancel that order, find one of the wheels on Amazon and order it, then come back and order the 3 they told me they had. I get a call the following morning telling me they only have 2 in stock. Really? OK, I ordered the 2 they have in stock and go order another one from another seller on Amazon. A few days later I have received the 2 I ordered off of Amazon but still don't even have a tracking number from these guys for the 2 they charged me for. And yes, they are already on my credit card statement . So I call and ask them what's up with my wheels? They tell me now that they don't have any in stock and don't know when they will get more. No apologies, no nothing! So now I am stuck with 2 custom wheels and no matches for them! I told them to just refund my money. We'll see if that happens. Don't waste your time with this place. They are just another retailer and not a warehouse. They don't stock items, they wait until you place an order then they order it from a different warehouse. "
"I ordered a set of running boards. Best price I could find, but I neglected to check any on line reviews before i placed the order. They charged my credit card immediately. I waited for word on a tracking number which never came. I e-mailed and requested a tracking number, which never came. Bottom line, after 14 days of no communication from 4 wheel online, I called my credit card company and filed a complaint. They refunded my money the next day.Don't do business with this outfit. I wouldn't even give them 1 star, but there isn't a lower rating."
"OMGosh!!! After going back and forth with a nice sales guy, I got my Mickey Thompson Wheel.It was not a match AT ALL!I even sent close up pics of my existing wheels before ordering.I tried to call and arrange to send it back, thinking OK, I'm sure there's a label somewhere with the parcel, and, I can just pay and send it back, and not loose any money save for shipping LIKE EVERY OTHER COMPANY KNOWN TO MAN.Instead we had to go back and forth, and, I spoke with 3 different people to assess whose fault it was, argue about a restocking fee, and, finally they told me to go to website, fill out a form, and wait for someone process my form, and, then, they'd send me the TOP SECRET mystery address, IF THEY APPROVED MY RETURN.DAYS LATER THEY SENT ME A FEW EMAILS, one of which had a packing slip that I had to print and put on the package then call to arrange pu.I ABSOLUETLY HAVE AT LEAST 3 HOURS INTO THE PROCESS OF RETURNING the ITEM, and, IT ENDED UP COSTING ME over $40.00 for a wheel I didn't need.Here's the math ($40.00) + (3 manhours @ $20.00 ea) = $100.00, for a $130 wheel that I found on Ebay for $99.00, lol In contrast, I ordered something Extreme Terrain, and even though it was my fault they just TOOK IT BACK AND COVERED THE POSTAGE.I simply took the label they supplied and attached it and took it to the post office.UPDATE! - I just called to get the final total, and the guy on the phone (mike?) was a complete smart ass, asking me in response to my complaint as to whether or not I've ever owned a shipping and packaging company.Great Stuff there guys!Nightmare return policy, bogus restocking fees, and smart ass guys manning the phones.My original order was for over $400.00, and they want to argue about a restocking fee for one of the items.I think these guys are running their Mickey Mouse Company out of their mom's basement."
"SKETCHY! SKETCHY! SKETCHY! This place felt like more of a scam every time I talked to them. My generous mother offered to purchase a set of tires for my truck. As a result, the shipping address did not match the credit card billing address. Not a big deal, right? I've been ordering online for years, and many times, I've entered different billing and shipping addresses. The people at 4WheelOnline told me that I have to call the credit card bank and manually add the shipping address as an authorized shipping address (which seemed fishy from the start). We complied, and after about twenty minutes on the phone with the credit card bank, they added the shipping address as an alternate address. I placed the order for the tires; and fortunately, I printed the order confirmation, because one was never sent to me via email. A few days later, I got a call from "Amanda with 4WheelOnline," telling me that the bank refused to process the transaction, because the shipping address differed from the billing address. I informed her that the shipping address had been added as an alternate address and that she might have to call the card bank to verify it. She then asked me for the customer service telephone number for the credit card bank, which I gave to her. Then I looked at my Call Log and saw that the company that had just called me was listed as "Heath Enterprises," in Tampa, Florida, rather than "4WheelOnline." I looked up Heath Enterprises, which appeared to be an auctioneering company. A few moments later, Amanda called me back and told me that the credit card bank verified that the shipping address was an authorized alternate address, but they still would not authorize the transaction unless she could give them the telephone number associated with the credit card account. This is when I became very suspicious. If the bank is being so cautious with this merchant, maybe there's a good reason.I told Amanda that I had never before experienced this line of complexity when placing an online merchandise order with a credit card. She replied, "Well, I'm sorry that you don't like our policies. Florida is a high fraud area." Really? Florida is a high-fraud area? I know that orders placed through servers in the U.K. are often declined because of the high frequency of fraud, but Florida?? Hmmm. Then I thought: it doesn't seem like a 4WheelOnline policy if THE BANK is the one refusing the transaction. Fishier by the minute. I asked Amanda, "Who is Heath Enterprises?" She said, "I have no idea." I said, "You identified yourself as Amanda from 4WheelOnline, but the call log shows the name "Heath Enterprises." She said, "I don't know. I've only been working here a short time." I asked, "How long have you been in business under the name 4WheelOnline?" She answered, "Several years." I asked, "Then why does Caller ID show your name as Heath Enterprises?" She said, "We're owned by Heath Enterprises." Wait. twenty seconds ago, you said that you have no idea who Heath Enterprises is.Feeling very unconfident in the legitimacy of this company, I asked her to please cancel the order. She instantly (sarcastically) replied, "Okay! Done and done!" These people couldn't care less about customer service, and I am very thankful that I was judicious enough to proceed with vigilance. Now that I've read the horror stories posted here by others, I realize that I'm one of the lucky ones. Nonetheless, I called the credit card company again and told them to refuse any future attempts made by this company. Apparently, the banks knew something about 4WheelOnline that I didn't know when I was trying to order. There must be a reason that they won't accept every transaction attempted by them. Do yourself a favor and SKIP THIS COMPANY. Their customer service is awful, and I don't trust them one iota. "
"Ordered a truck bed cover, on line 4/24. When I received no email order verification I called customer service. After giving all my information I was told there was no record of an order. I was going to go ahead and order again while on the phone and was advised I should check to see if I was charged. 4/28 no charge showed yet charges for other purchases on the 24th were there. I called customer service to place a "new" order and was told I would need to leave all my information so they could check with their supplier (who was closed) to see if it was in stock. Fed up, I said forget it Im not going to order anything from you. I will get it elsewhere. That same day I ordered a top from another business, received an email showing the order and another email saying it had been shipped! 3days later Fed Ex drops off my top, wow! Only lable on it is from the manufacturers facility. Put it on, its nice. The next day Fed Ex calls with another top. This one is the one I had ordered from another company, which I now had to send back, incurring shipping both ways and a 20% restocking fee, all because of the lack of web service and lack of customer service from 4Wheel - Never again!! Wish I saw all these negative reviews first!"