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"I too ordered a product an xtang bed cover 2 weeks before Christmas and was told it would be delivered within 3 shipping days. I paid with a credit card. 3 days elapsed, 1 week passed, I called, and they said the xtang manufacturer would be contacted for shipping info. 2 days later I called again and there did not seem to be any info on it. 4WheelOnline stated it was the Christmas shipping that slowed it. 2 week later still the same answer. OH I failed to mention when I order it there was a $100 discount on it as well. I searched the availability and pricing from other suppliers and no one could match that price. I believe they just blew me off. When I called after 3 weeks, well after Christmas they told me they had called Xtang several times and emailed them with no reply. B.S. they blew the order by realizing they had misquoted the order. I will not order anything from them ever and will discourage all my associates from ordering from them. Their service and responsibility stinks. "
"The worst customer service I have had ever. I tried to order fender flares for my truck which was easy enough. I live in Hawaii so I knew the "free shipping" would not apply so in the customer notes I asked to be contacted to confirm the shipping amount and the order. They proceeded to charge my credit card and after 7 business days I had not received any calls or emails confirming confirmation or costs so I tried to call the number on the site for an update. I tried 3 different mornings to reach them and was on hold for over 15 minutes each time without ever being able to talk to someone. Finally, on the fourth try after only 10 minutes on hold I reached a "customer service" rep and was told my shipping costs were $278. I asked him why no one bothered to contact me re the shipping costs and he told me they called and emailed me. When I mentioned it was ten days after I placed the order and no one had called or emailed he told me I could "cancel the order, buy someplace else or pay the shipping." After asking for the date of the email and phone call he was unable to give me that info. I asked to speak to a manager and was told one would call me back. After 2 hours and no call I called again and waited 25 minutes to speak to a manager. The "manager" told me the same thing the first guy told me. He also informed me that I should have read the shipping policy. I informed him I did read it and that was why I asked in the customer notes to have someone contact me re the shipping costs. He reaffirmed someone did call and email and when I told him I was looking at my call log for that date and email (junk and regular) as well and there was nothing from them. He was also unable to "resend" the original email they supposedly sent. His only response was to just cancel the order. I did end up cancelling the order and when I mentioned I was going to post a review re my experience he replied " don't forget to mention you didn't read that shipping isn't free to Hawaii" I informed him I didn't expect free shipping to Hawaii as was stated in my customer notes but I did expect someone to actually contact me like requested and for them not to lie about it. Upon hearing that he hung up on me. That was my experience with 4WheelOnline.com."
"Avoid this company !!! sales people are clueless .. I ordered a set of American Racing wheels for my Tacoma, They sent me the wrong wheels and will not make it right because I trusted that they knew what they were doing and I had the tires mounted before checking the wheel fitment... (truck was in paint shop, so I thought Id get ahead mounting tires up)...Good news is my friend was going to order a full lift kit and wheel/tire combo for his Jeep and now will not use this vendor. I Contacted my states Attorney General today and filed a complaint hope they can put this thieving bunch of con artist out of business."
"4wheelonline had the best price on a Yoshimura R-77 slip on exhaust for my 2012 Hayabusa. I ordered online on Labor Day then read many negative reviews after ordering. Contacted the business via email on Thursday for tracking info as their site recommends and had an email response within 5 minutes with tracking number. Checked the tracking and the exhaust was scheduled to arrive next day. The package arrived with the correct product undamaged. Great price, great customer service and very happy I chose them. Will purchase from them again. Chris - Summerville, SC."
"Dear, 4 Wheel Online, Pleased be advised that in the future you will NOT have to deal with the dilemma of how you'll spend the money that you made from me. Your customer service( or should I say the lack of ) has driven away yet another Customer. Thank you Cecil Renner former customer"
"AVOID THIS ABORTION AT ALL COSTS. Just stay away. This store is a disaster. Sales rep recommended and sold me the wrong item as I discovered when I took the item to a shop for installation. When I returned the item, I had to pay for return shipping, a 10% restocking fee AND.... wait for it.... even though the item shipped out for free under a promotion, this s-hole store withheld credit for what the initial shipping would have cost had it not been free. I paid 3 separate fees WHEN IT WAS THEIR MISTAKE that forced the return!!! The lesson of never using this dump again cost me about $150. Not a catastrophe, but highly irritating."
"Just bought AMP Powersteps for my Jeep. Cost over a grand and their phone-order price was excellent. Was worried about bad reviews but my service was great. Ordering process via phone was easy. They sent a confirming email to be sure the right part was ordered. Parts arrived sooner than expected and were exactly what I ordered. The don't automatically send you shipment tracking info, which would have been standard for most vendors. However, they willingly volunteered to do that when asked, so I can't complain much. Overall a very good experience."
"Poor order accuracy. I enjoy the website and the prices, but their customer service, ease of returns, and order accuracy is poor. I have ordered 5 different times and 3 of them they sent me the wrong product. In one situation they sent me the wrong product twice. I should have learned my lesson the first time I ordered and they messed up."
"Talked to a salesman over the phone for Procomp shocks and he was upset because I was calling ten mins before his quitting time.Then two days later he called back for my card info again.And six days after the first call they called back because the order number didn't match the part number and they was unsure of what I ordered. So a week later my parts still not shipped ...pretty sure that was on purpose...asked to get it shipped a little faster than normal and they laughed haha so I canseled my order all together."
"DO NOT FALL FOR THEIR ATTRACTIVE WEBISTE......THESE PEOPLE ARE CLUELESS! I would rather pay double the price for used parts then ever purhcase anything again from 4WO.....horrible customer service.......wrong parts.....has taken 3 months of BS speaking with 4 different people to get credit back and they will not refund the freight even though it was 4WO's error."
"Great company, bought 4 rims XD for a Toyota SEQUOIA , fast service and good product, best price online, "
"I spent countless hours looking for the perfect set of wheels for my F250. After browsing many sites, I decided to go with 4WheelOnline due to their prices and free shipping. Within a week my wheels were at my door. I would defiantly order from them despite other reviews."
"Beyond crappy customer services, i purchased a item from the website then get a call saying it is no longer available. i had to get my credit card company to give me my money back cause i didnt get the credit from 4wheelonline"
"BE CAREFULL!! I was told they could not process my order because billing and shipping addresses were different. No problem, I cancelled my order. 4 Wheel on line however billed my credit card and despite repeated attempts I am still trying to get charge reversed."
"Don't buy from here. They send you the wrong items and then charge you a fee if you return it. Very disorganized operation!"
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