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"Avoid this company !!! sales people are clueless .. I ordered a set of American Racing wheels for my Tacoma, They sent me the wrong wheels and will not make it right because I trusted that they knew what they were doing and I had the tires mounted before checking the wheel fitment... (truck was in paint shop, so I thought Id get ahead mounting tires up)...Good news is my friend was going to order a full lift kit and wheel/tire combo for his Jeep and now will not use this vendor. I Contacted my states Attorney General today and filed a complaint hope they can put this thieving bunch of con artist out of business."
"4wheelonline had the best price on a Yoshimura R-77 slip on exhaust for my 2012 Hayabusa. I ordered online on Labor Day then read many negative reviews after ordering. Contacted the business via email on Thursday for tracking info as their site recommends and had an email response within 5 minutes with tracking number. Checked the tracking and the exhaust was scheduled to arrive next day. The package arrived with the correct product undamaged. Great price, great customer service and very happy I chose them. Will purchase from them again. Chris - Summerville, SC."
"Dear, 4 Wheel Online, Pleased be advised that in the future you will NOT have to deal with the dilemma of how you'll spend the money that you made from me. Your customer service( or should I say the lack of ) has driven away yet another Customer. Thank you Cecil Renner former customer"
"AVOID THIS ABORTION AT ALL COSTS. Just stay away. This store is a disaster. Sales rep recommended and sold me the wrong item as I discovered when I took the item to a shop for installation. When I returned the item, I had to pay for return shipping, a 10% restocking fee AND.... wait for it.... even though the item shipped out for free under a promotion, this s-hole store withheld credit for what the initial shipping would have cost had it not been free. I paid 3 separate fees WHEN IT WAS THEIR MISTAKE that forced the return!!! The lesson of never using this dump again cost me about $150. Not a catastrophe, but highly irritating."
"Just bought AMP Powersteps for my Jeep. Cost over a grand and their phone-order price was excellent. Was worried about bad reviews but my service was great. Ordering process via phone was easy. They sent a confirming email to be sure the right part was ordered. Parts arrived sooner than expected and were exactly what I ordered. The don't automatically send you shipment tracking info, which would have been standard for most vendors. However, they willingly volunteered to do that when asked, so I can't complain much. Overall a very good experience."
"Poor order accuracy. I enjoy the website and the prices, but their customer service, ease of returns, and order accuracy is poor. I have ordered 5 different times and 3 of them they sent me the wrong product. In one situation they sent me the wrong product twice. I should have learned my lesson the first time I ordered and they messed up."
"Talked to a salesman over the phone for Procomp shocks and he was upset because I was calling ten mins before his quitting time.Then two days later he called back for my card info again.And six days after the first call they called back because the order number didn't match the part number and they was unsure of what I ordered. So a week later my parts still not shipped ...pretty sure that was on purpose...asked to get it shipped a little faster than normal and they laughed haha so I canseled my order all together."
"DO NOT FALL FOR THEIR ATTRACTIVE WEBISTE......THESE PEOPLE ARE CLUELESS! I would rather pay double the price for used parts then ever purhcase anything again from 4WO.....horrible customer service.......wrong parts.....has taken 3 months of BS speaking with 4 different people to get credit back and they will not refund the freight even though it was 4WO's error."
"Great company, bought 4 rims XD for a Toyota SEQUOIA , fast service and good product, best price online, "
"I spent countless hours looking for the perfect set of wheels for my F250. After browsing many sites, I decided to go with 4WheelOnline due to their prices and free shipping. Within a week my wheels were at my door. I would defiantly order from them despite other reviews."
"Beyond crappy customer services, i purchased a item from the website then get a call saying it is no longer available. i had to get my credit card company to give me my money back cause i didnt get the credit from 4wheelonline"
"BE CAREFULL!! I was told they could not process my order because billing and shipping addresses were different. No problem, I cancelled my order. 4 Wheel on line however billed my credit card and despite repeated attempts I am still trying to get charge reversed."
"Don't buy from here. They send you the wrong items and then charge you a fee if you return it. Very disorganized operation!"
"I ordered a pair of Rock Crawler side guards from 4 wheelonline.com on 10/16 after speaking with a representative who stated they were immediately available and should be shipped from a local distribution center. To date, I have not received my ordered products. However, my receipt states that they were shipped on 10/16. The first time I contacted them, they stated they were on back order despite the fact that I was told they were available prior to my payment. I asked for a refund and was told that they would reorder from another distributer. I was informed that I would receive the order within 5 business days. After waiting the 5 additional days, I called in to find out that there are more issues and my product may not arrive until the end of November. I asked for a refund and was told that it is not guaranteed because the items are available "somewhere". When I asked for a member of management or a representative from the refund department, I was told they cannot take calls from customers. I am extremely disappointed in this company's customer service and its hard not to feel scammed when a company behaves this way. I'm extremely angered by their lack of interest to get the matter resolved. Its a shame because I have a list of additional parts to purchase and they have lost all of my future business. "
"The wrong exhaust was sent to me and they are saying that I ordered it wrong, I know what kind of vehicle I drive, I know what motor is in it, the model and style, I don't see how I could have ordered the wrong part but even if I did, I certainly didn't expect or deserve the attitude or treatment that I got from them. I spent close to a thousand on this order. Looking back for my order number it shows a company called Web River Group doing business as 4wheelonline, I'm not sure if they are contracted out by 4wheelonline.BE CARFUL IF SOMETHING GETS ORDERED WRONG THEY WON'T GIVE YOU THE TIME OF DAY, AT LEAST THAT WAS MY EXPERIENCE "
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