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"Item arrived earlier than expected, which was a nice surprise. I did have to return the item (item was fine, just not compatible with my camera setup), and David J. was very helpful with providing all the information I needed. Emails from David were prompt."
"Company has great communication in my experience. Had a problem with an item I bought and they took care of it quickly with a replacement. Hard to find sellers that will take care of problems that quickly. They have earned my business for sure. I wish them well!"
"Outstanding customer service and great price. Shopped for days and found their price to beat the competition by $50. Order shipped and received on time. Sigma wide angle lens worked great until I dropped it. 47st is replacing product to my surprise and joy. Unbelievable customer service. David took the call and could not have been more professional and customer oriented."
"I placed an order from this store via Ebay. When it arrived I had a question. I called and spoke with David. He was most helpful in solving my issue. I surely will shop here again either over the internet or in person next time I am in NYC."
"On May 19 I placed my order for Sony Alpha a6000 24.3 MP Interchangeable Mirrorless Lens Camera with 16-50mm Power Zoom Lens (ILCE6000L/B) with Professional Accessories Bundle Kit, sold by 47th Street Photo, condition: New, for $967.95.As being a tourist in USA, I added $29.95 for shipping and handling to get the package while in USA. Estimated delivery was May 21 – May 27. On May 24 carrier attempted to deliver the package, but nobody was at home. They did not try to reach us by phone (we provided our phone numbers), but simply left the message that the package will be available at the local post office after May 27! I got the package later that it was estimated and spent my $29.95 for nothing!!!The next surprises I got when I opened the parcel. The camera arrived in the original Sony camera box, but the box was not factory sealed, as it has to be with the new camera. Somebody opened the box, and now I suspect the camera was not new. As there were no manual, no CD and no warranty document in the box, I presume they were removed! Also the second Rechargeable Battery for Sony a6000 was missing (value about $50).On June 2 I called 47th Street Photo shop and asked for the second battery, manual, CD and warranty document, and got their promise to deliver it just in few days. Needless to say, that I called them 3 more times and left USA on June 11 without getting those items. It appears that 9 days is not enough to deliver those items from Brooklyn to Manhattan. Today, August 4, 2014, nothing arrived."
"Be careful charge higher than the going rate on some items and have a high re-stocking fee 15% PLUS"
"The product I ordered arrived in good condition and was of good quality as advertised. I mounted the diffuser on my camera and it worked just great as advertised. I needed the product right away, but settled for standard shipping and was shocked that it arrived the next afternoon when I ordered it late (5ish) the previous day. Outstanding delivery..."
"I received the battery pack I ordered very quickly. I was thrilled to find a name brand item much cheaper than I could find it locally. I will definitely use this vendor again if and when I need additional supplies for my camera. Very happy with the product and service."
"I purchased my lens from Amazon and did not expect such superior service as I received from the distributing company, 47th Street Photo. Buying the lens had been a last minute decision and after I had purchased it, I realized that I desperately wanted to change the shipping method. 47th Street Photo was incredibly accommodating. I could only wish that other vendors were as customer focused as 47th Street Photo is!! They should hold class for others on "What Customer Service Truly Means"!"
"Shipped faster than estimated, packaged very well. Took them out that night and just played with them and shot some very good photos...Love the 4x the best, but they are all great! I will definitely be looking here when I go to purchase more for my Rebel!"
"I ordered a lens for a big fashion show on 3/19 early in the day and the charge went thru on my credit card right away and the bank confirmed this. I ordered it Next Day Air and paid the extra cost. 47th Street Photo waited till 3/21 to ship it and it arrived after the photo shoot. When I called they lied and said the charge didn't't go thru till 3/20 and then they decided to wait another day to ship. I asked for a simple refund of the shipping charges and they told me they had sent it next day air and didn't't take responsibility for waiting two days on a RUSH shipment. Great price on the lens but not worth the savings when it arrived after it was needed."
"Charged 15% restocking fee for a returned unused lens. I never opened the box, never touched the lens or removed any contents and the customer service rep wanted a 15% restocking fee. The best they would do would be give me a store credit. Contacted my credit card fraud department for the refund. Never again.103-7657317-7737861"
"Hadn't dealt with the company since one good experience back in the 1990s, but memory persists. Ordered a Canon Rebel T3 bundle via 47th Street Photo' on Amazon and everything arrived promptly, carefully packed and exactly as ordered. Only after I received my order did I look at 47th St. Photo's online reputation and find that it was sketchy. Well, not for me, these folks seem just fine. "
"Estoy utilizando actualmente el adaptador y el lente 10 X HD, creo para alguien que no es profesional le puede resultar muy interesante y entretenido capturas fotos con nuevos detalles."
"Rapid communication. Would do business again. Thanks!"