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"Ordered a coffee table on 12/1. 3tailer.com immediately charged my credit card and the status was left pending for several days. When I contacted them, they stated the product was out of stock from the manufacturer. However, 3tailers website still claimed it was in stock. Eventually had to send additional emails after 2 weeks to just cancel the order. No reply so I called them to cancel. Overall, poor communication and response from the company. I ordered initially from them because they had the lowest price. Big mistake-just pay more and actually receive the product. Also, they claimed they had free shipping but I had to pay for shipping and then they send you to a shipping rebate site (which requires a monthly payment) in order to get reimbursed. Avoid!!!"
"FABULOUS CUSTOMER SERVICE!! Initial order arrived in THREE days (Wow!!!). There was a problem w/ sizing so I contacted them & they got back to me right away. I returned item & the replacement was either misdelivered or lost by shipper. 3tailer responded immediately & kept me informed of progress, making sure all I's were dotted & T's crossed. There was a bit of a delay in receiving the replacement, due no doubt, to a different shipping address on MY part, and a thorough investigation on 3tailer's part. In the end, product arrived safely, superbly packaged. I am bookmarking this vendor & will most definitely return, should I require their products again in the future. "
"Very poor follow through. I had to wait over twenty days for a so called in stock item. When I requested information on where my item was, they kept opening tickets without ever responding to those open tickets. When I finally had enough and was ready to cancel, the customer service rep, "Taylor", states the item had shipped. I never received a tracking notice by email and had to call and get that information.Items are less expensive here, but I really did not save enough to be put through that much hassle."
"Please BE CAREFUL this site, never ship the item out, also did't refund money back. BEWARE SCAMMER!"
"THEY DO NOT SHIP WHAT THEY ADVERTIVE BUYER BE WARE !!!!!!!!"
"For a recent lighting fixture purchase, 3tailer offered the best overall price with free s/h. Although a glass component arrived cracked, the part was replaced quickly within a couple of days. Customer Service was friendly and eager to resolve the issue. They followed through with excellent communication regarding outgoing shipment dates/times and tracking numbers. I am very happy with the product I ordered, the price and the service I received by 3tailer. I will be looking to them first for future purchases."
"I purchased their diabetic socks and have been very pleased. A few of the socks had small holes above the toe area and they replaced the whole order. I have and will purchase from them again."
"I made my first purchase with 3tailer in December 2012. I was shopping for a particular pair of shoes for my Dad, and 3tailer saved me over $100 off the price it would have cost me to purchase the same shoes at other retailers. 3tailer shipped the shoes promptly and they arrived in perfect condition. I was very pleased with my shopping experience with this company, and will definitely search their site first for products to purchase in the future."
"They had a chandelier I wanted for almost $100 less than everyone else. The chandelier arrived quickly and in perfect condition. I contacted customer service to find out when the item would ship, and they were very friendly and got back to me very quickly. I would definitely buy from them again!"
"I bought my son's Halloween costume through 3tailer.com. They had the costume he wanted for $10 less than I could find it anywhere else. Everything arrived in great shape and their shipping estimate was accurate to the day. I used the Standard shipping method, which uses UPS Smartpost, so the last leg travels USPS. For me, that meant I got Saturday delivery at no additional charge."
"I ordered a Halloween costume over a week ago and still have not received a shipping notification or tracking number. i have emailed them and got no reply. Do not order from them if you need your product fast!"
"I was referred to this site after shifting through dozens of different suppliers who all had the same items I needed. Not only did this site have (by far) the lowest price for each, but the ordering process was very easy. After checking with customer service to find the status of my order, responses from them were very fast and helpful; not only did they tell me how to track my shipment, but the woman went ahead and did the tracking for me as well, telling me the exact day it would arrive. I will recommend 3tailer to all my friends."
"Terrible seller. Did a google search for an item and found 3tailor.com had what I wanted at a very good price. Placed an order and a week later checked on the shipping status and they tell me it is back ordered for 5 weeks, do I still want it? AND THEY HAD ALREADY CHARGED MY CREDIT CARD!!! Iask them why they charged me already and they said it was "to hold the price". So I tell them yes I still want it and I wait and wait. Now 6 weeks later I still do not have my item and I again contact them and 2 days later get a return email that they now don't have an arrival date for my item. They want to know if I want to cancel even though I already paid for it a month ago... WTF? I will never do business with these guys again. Reporting them to my credit card company tomorrow to get a refund."
"Easy to order, free shipping was nice, would order from them again."
"I ordered a gift for my dad for father’s day. I wanted to have a modestly priced watched shipped via next day air. I received an email after 3 days saying that my order was never shipped because it was “flagged,” as risky. When I called and asked about it they said it was because the billing and shipping addresses were not the same. Would it have been so hard for them to give let me know this at the time of purchase? I would not recommend these people. Place you order with a reputable online company."
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