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8 reviews 
posted Oct-13-2011 “Kyle,
We pulled both times you called us and listened to the call and here is what we found.
You called in on 9/16 and had general questions about Verizon Service and during that call the sales rep recommended the USB551L or MiFi, EITHER of those 2 devices could have a 5GB or 10GB and be upgraded.
Next, you called on 9/20 to place an order. You mentioned you wanted a modem cap. The sales rep (different one) took your order over the phone. The 10GB plan was never mentioned, had it been, we would have told you to go with the recommendation the first time you spoke with us.
We understand that it is confusing with all the different plans that Verizon has - but we are not at fault here. Looks like you called us 21 days after you got your order and Verizon has a 14 day return policy. All this is documented on our site and in the emails we send out.
About the only thing we can do, is offer to you to exchange your modem cap for a MiFi 2200. That will allow you to get the 10GB plan on a 3G device, someone from 3Gstore.com will be contacting your shortly with this option.”
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![Share](javascript:share_rating({"review_body":"I can\u0027t say enough good things about this company\u0027s service and support, both prior to and after purchase. I bought a Sprint Sierra Compass modem through them. Sprint had rejected my rebate application soon after purchase and the customer service rep from 3G took over and dealt directly with Sprint, with the end result that I did get the rebate. <br><br>Yesterday, I called tech support and spoke with Ed. I had recently bought a Macbook Pro and had trouble getting the Sierra modem to connect to the internet. I spent a negligible time on hold before he picked up. He was extremely patient, knowledgable and helpful. After an hour of trying various fixes, he and I were able to get it up and running. <br><br>Clearly this company has the right philosophy and performance as noted by their highest rating, which is completely well deserved. <br><br>-S. Greenberg","link":"http:\/\/www.resellerratings.com\/store\/3gstore\/comment\/492683#comment492683","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3gstore.jpg","store_name":"3Gstore.com","username":"psychle","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent service and prices. On time delivery with everything in excellent condition. Very good company to deal with.","link":"http:\/\/www.resellerratings.com\/store\/3gstore\/comment\/1144923#comment1144923","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3gstore.jpg","store_name":"3Gstore.com","username":"jlddd1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We live in a rural mountainous area and internet connectivity has been a constant issue. We have been EXTREMELY impressed with the 3gstore.com and their customer and technical service. We added an antenna to our home and the website was extremely helpful in guiding us in our testing and decision making but, being non-technical, we wanted to \u0022just check\u0022 before placing our order. The technical support staff is patient, knowledgeable and thorough. They sell more than just antennas and cables. We\u0027ve ordered several more items since then, each time receiving stellar service. We would highly recommend www.3gstore.com to anyone. - Jessica","link":"http:\/\/www.resellerratings.com\/store\/3gstore\/comment\/1005329#comment1005329","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3gstore.jpg","store_name":"3Gstore.com","username":"Jessica12345","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I just purchased a MBR95 router from 3G based on the reviews of previous customers and it was one of the better decisions I have ever made. I( due to my own lack of thought ) created an issue of getting the printer to work wirelessly, so much so I returned a printer and bought another thinking it was the printer. I finally contacted 3G by email and got a preliminary responce within the hour only to need further assistance. Victor, the Director of Tech Support, called me and discovered that I was using the wrong password ( this was very embarrasaing) but without his through investigation I would have never found the problem. If anyone has any thoughts of purchasing a router or any other products 3G carries, this is the supplier to get it from. With the technical issues of today you need a supplier with 3G\u0027s team of experts and customer service.","link":"http:\/\/www.resellerratings.com\/store\/3gstore\/comment\/988495#comment988495","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3gstore.jpg","store_name":"3Gstore.com","username":"CletusD","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"3Gstore did an excellent job as usual. Prior to making my purchase, I sent an email with questions and their response was fast and informative. This is the third order I have placed with them and will continue to do business with them in the future. Great job!!!!","link":"http:\/\/www.resellerratings.com\/store\/3gstore\/comment\/982281#comment982281","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3gstore.jpg","store_name":"3Gstore.com","username":"davebasso1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"what i liked most was the online advise provided in answer to my query and additional suggestions and advice provided to me while i was searching the site.","link":"http:\/\/www.resellerratings.com\/store\/3gstore\/comment\/969505#comment969505","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3gstore.jpg","store_name":"3Gstore.com","username":"tenn-mike","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered from 3Gstore and could not be happier.<br><br>Pros:<br><br>Free Tech Support (They are US Based and answered in 2 minutes)<br>Fedex Shipping (I always have issues with UPS and USPS not fedex)<br>Competitive prices<br><br>Cons:<br><br>None so far<br>","link":"http:\/\/www.resellerratings.com\/store\/3gstore\/comment\/963045#comment963045","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3gstore.jpg","store_name":"3Gstore.com","username":"sarah_j56","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great experience until after my purchase. Spoke to a customer service representative on the phone for 2 hours to help me make a decision on the best modem\/router combination for me. Purchased a Cradlepoint mbr-1400 and Verizon modem cap. Representative told me i could go with the 5gb monthly plan and upgrade later if i needed to. Receive the item and check my account the day Verizon sends me the password and I am over my limit. I called Verizon to upgrade my account and was told the modem i have is only compatible with the 5gb plan. Called 3gstore.com the next day to resolve the issue and was told the only option i had was to go to a verizon store and purchase a different modem at full retail. I am in the return period by 13 days and was told I can\u0027t return the device. Now i am stuck with a device that will not work for me because it does not offer a plan that suits my needs. Had i been given proper information from the beginning I would have went with a different modem. The fact that they were not willing to do anything to help will make me buy elsewhere next time and to spread the word of their terrible customer service post sale.","link":"http:\/\/www.resellerratings.com\/store\/3gstore\/comment\/897516#comment897516","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3gstore.jpg","store_name":"3Gstore.com","username":"1loudsvt","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Product exactly as described on their website. It came with easy to follow instructions. Quick shipment too!","link":"http:\/\/www.resellerratings.com\/store\/3gstore\/comment\/860747#comment860747","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3gstore.jpg","store_name":"3Gstore.com","username":"paragongeo","rating":"5"}, "single");){kind=link}
"Amazing, great advice, great products, they know their stuff and it shows. Not your typical web re-seller."