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193 reviews![Facebook share](javascript:share_rating("{"link":"\/store\/3gstore","store_thumb":"\/store\/thumbnail\/3gstore.jpg","store_name":"3Gstore.com","store_rating":"8.75","total_reviews":"193"}", "store");)
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posted Oct-13-2011“Kyle,
We pulled both times you called us and listened to the call and here is what we found.
You called in on 9/16 and had general questions about Verizon Service and during that call the sales rep recommended the USB551L or MiFi, EITHER of those 2 devices could have a 5GB or 10GB and be upgraded.
Next, you called on 9/20 to place an order. You mentioned you wanted a modem cap. The sales rep (different one) took your order over the phone. The 10GB plan was never mentioned, had it been, we would have told you to go with the recommendation the first time you spoke with us.
We understand that it is confusing with all the different plans that Verizon has - but we are not at fault here. Looks like you called us 21 days after you got your order and Verizon has a 14 day return policy. All this is documented on our site and in the emails we send out.
About the only thing we can do, is offer to you to exchange your modem cap for a MiFi 2200. That will allow you to get the 10GB plan on a 3G device, someone from 3Gstore.com will be contacting your shortly with this option.”
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posted Dec-12-2011![Share Jessica12345 review](javascript:share_rating("{"review_body":"We live in a rural mountainous area and internet connectivity has been a constant issue. We have been EXTREMELY impressed with the 3gstore.com and their customer and technical service. We added an antenna to our home and the website was extremely helpful in guiding us in our testing and decision making but, being non-technical, we wanted to \u0022just check\u0022 before placing our order. The technical support staff is patient, knowledgeable and thorough. They sell more than just antennas and cables. We\u0027ve ordered several more items since then, each time receiving stellar service. We would highly recommend www.3gstore.com to anyone. - Jessica","link":"http:\/\/www.resellerratings.com\/store\/3gstore\/comment\/1005329#comment1005329","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3gstore.jpg","store_name":"3Gstore.com","username":"Jessica12345","rating":"5"}", "single");)
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![Share CletusD review](javascript:share_rating("{"review_body":"I just purchased a MBR95 router from 3G based on the reviews of previous customers and it was one of the better decisions I have ever made. I( due to my own lack of thought ) created an issue of getting the printer to work wirelessly, so much so I returned a printer and bought another thinking it was the printer. I finally contacted 3G by email and got a preliminary responce within the hour only to need further assistance. Victor, the Director of Tech Support, called me and discovered that I was using the wrong password ( this was very embarrasaing) but without his through investigation I would have never found the problem. If anyone has any thoughts of purchasing a router or any other products 3G carries, this is the supplier to get it from. With the technical issues of today you need a supplier with 3G\u0027s team of experts and customer service.","link":"http:\/\/www.resellerratings.com\/store\/3gstore\/comment\/988495#comment988495","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3gstore.jpg","store_name":"3Gstore.com","username":"CletusD","rating":"5"}", "single");)
Share review![Share davebasso1 review](javascript:share_rating("{"review_body":"3Gstore did an excellent job as usual. Prior to making my purchase, I sent an email with questions and their response was fast and informative. This is the third order I have placed with them and will continue to do business with them in the future. Great job!!!!","link":"http:\/\/www.resellerratings.com\/store\/3gstore\/comment\/982281#comment982281","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3gstore.jpg","store_name":"3Gstore.com","username":"davebasso1","rating":"5"}", "single");)
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posted Dec-02-2011![Share tenn-mike review](javascript:share_rating("{"review_body":"what i liked most was the online advise provided in answer to my query and additional suggestions and advice provided to me while i was searching the site.","link":"http:\/\/www.resellerratings.com\/store\/3gstore\/comment\/969505#comment969505","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3gstore.jpg","store_name":"3Gstore.com","username":"tenn-mike","rating":"5"}", "single");)
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posted Nov-30-2011![Share sarah_j56 review](javascript:share_rating("{"review_body":"Ordered from 3Gstore and could not be happier.<br><br>Pros:<br><br>Free Tech Support (They are US Based and answered in 2 minutes)<br>Fedex Shipping (I always have issues with UPS and USPS not fedex)<br>Competitive prices<br><br>Cons:<br><br>None so far<br>","link":"http:\/\/www.resellerratings.com\/store\/3gstore\/comment\/963045#comment963045","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3gstore.jpg","store_name":"3Gstore.com","username":"sarah_j56","rating":"5"}", "single");)
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posted Oct-13-2011![Share 1loudsvt review](javascript:share_rating("{"review_body":"Great experience until after my purchase. Spoke to a customer service representative on the phone for 2 hours to help me make a decision on the best modem\/router combination for me. Purchased a Cradlepoint mbr-1400 and Verizon modem cap. Representative told me i could go with the 5gb monthly plan and upgrade later if i needed to. Receive the item and check my account the day Verizon sends me the password and I am over my limit. I called Verizon to upgrade my account and was told the modem i have is only compatible with the 5gb plan. Called 3gstore.com the next day to resolve the issue and was told the only option i had was to go to a verizon store and purchase a different modem at full retail. I am in the return period by 13 days and was told I can\u0027t return the device. Now i am stuck with a device that will not work for me because it does not offer a plan that suits my needs. Had i been given proper information from the beginning I would have went with a different modem. The fact that they were not willing to do anything to help will make me buy elsewhere next time and to spread the word of their terrible customer service post sale.","link":"http:\/\/www.resellerratings.com\/store\/3gstore\/comment\/897516#comment897516","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3gstore.jpg","store_name":"3Gstore.com","username":"1loudsvt","rating":"1"}", "single");)
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![Share paragongeo review](javascript:share_rating("{"review_body":"Product exactly as described on their website. It came with easy to follow instructions. Quick shipment too!","link":"http:\/\/www.resellerratings.com\/store\/3gstore\/comment\/860747#comment860747","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3gstore.jpg","store_name":"3Gstore.com","username":"paragongeo","rating":"5"}", "single");)
Share review![Share bmeador review](javascript:share_rating("{"review_body":"Pre sales support and post sales support have been first class. I have only experienced this quality of American support with one other company, and that\u0027s Apple. <br><br>Custom documentation, solid products that work, and American support staff that are knowledgeable and DON\u0027T read from a script.<br><br>I will continue to come to 3Gstore.com for all my needs. Support companies who do it right - 3Gstore.com gets it, and they\u0027ll be getting my business for years to come.","link":"http:\/\/www.resellerratings.com\/store\/3gstore\/comment\/805999#comment805999","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3gstore.jpg","store_name":"3Gstore.com","username":"bmeador","rating":"5"}", "single");)
Share review![Share johnnyutahh review](javascript:share_rating("{"review_body":"I research things for the \u0022best\u0022 gear. Have found that the 3Gstore.com comes up with the same solutions for the \u0022best\u0022 gear in past research projects. I\u0027ve therefore come to trust buying from them as my \u0022research agent\u0022--saves me a HUGE amount of time. Further, their pre-sales support to answer all my technical questions is unmatched in the industry. For a \u0022tech geek\u0022 who wants someone else to do the \u0022tech geek\u0022 work for them, 3Gstore.com\u0027s services are unmatched in the retail industry. <br>","link":"http:\/\/www.resellerratings.com\/store\/3gstore\/comment\/780538#comment780538","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3gstore.jpg","store_name":"3Gstore.com","username":"johnnyutahh","rating":"5"}", "single");)
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"Excellent service and prices. On time delivery with everything in excellent condition. Very good company to deal with."