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"I have purchased several items from this store via the internet. They have always had the best prices plus free delivery. That is followed up by excelllent communication via email about order status and delivery details. I will continue to use them in the future. Thanks for being such a great company committed to the highest standard of customer service,it is genuinely appreciated."
" I purchased a Haier HLP23E-R clothes washer, from 3 Gorillas, circa early December, 2012. After a few days researching and pricing for a couple more, I decided to purchase this rejuvenated washer. The washer was 15% cheaper than any other merchandiser’s offer, be it new, rejuvenated, or recycled. Three Gorillas offered free shipping. Shipping costs ranged from a low of about $35 to a high of well over a hundred dollars. I admit the name is catchy and warms the spirit with friendliness when shopping. (Just what American consumer junkies need?) This was not the reason for purchasing; recycling and price were my reasons. I really like the idea of American remanufacturers fixing appliances and reselling them. We need jobs. Haier is a fine Chinese brand and the largest manufacturer of home appliances in China. I have been researching Chinese appliances for a few years and I must admit they do a fine job. I own three Chinese made major appliances and so far I am satisfied with all of them. This washer is a slightly different story. After shopping and receiving this unit, I was quite pleased with the technology and the reduction of scarce resources to create this machine. The design is lightweight and small but technologically well built. This little washer looked practically brand new, and I received 15% off the lowest retail. Energy savings seems likely. I have owned full sized washers that occasionally spin and hit the sides of the machine where the operator must stop and rebalance the wet clothes. This machine is too lightweight for such a mishap to occur; therefore, the machine must be designed to never hit the sides. The drum must spin faster to get the clothes as dry, as a full sized washer. (Smaller in diameter means higher RPMs are necessary to remove the same quantity of water. Think of centripetal force and how the further you are from the center of a spin, at the same RPM, the harder it is to hold on.) This unit is designed to not hit the sides at all. Anyway, the unit works great. There is no agitator. Soap usage is less or I just learned to use the right amount. For this Haier HLP23E-R I use about three heaping teaspoons of dry regular soap and a quarter cup of white vinegar. The loads reach up to about a half dozen long sleeve shirts or three to four pairs of pants. There are plenty of selections for tailoring your washing needs, including an extra spin cycle. It there is a problem with this unit, it is that the clothes tend to loosely-knot themselves during a regular washing cycle. I think this is because of a lack of agitator. I believe the bottom and the sides move in different directions during agitation. (This unit has a separate bottom part from the circular side-drum part, making two parts to the drum.) The washer will not allow the operator to observe the washing in action. If I lift the lid to see, the safety switch cuts the cycle off. These two drum parts might be spinning or moving in opposite directions, during the washing cycle. Whatever happens, the arms of shirts regularly become mildly knotted. This is where the extra spin alleviates the wetter clothes when mild knotting becomes a problem. The washing cycles are long, ranging from 40 to 91 minutes. The manual suggests the longer washing time means more cycles and soaks. The clothes have always come out clean. I figure I may be saving energy with the soaking cycles. I have performed about thirty-five wash loads with about 14 or more extra spin cycles. I have received or earned about eight error messages (E-1) concerning “Clean foreign material from the drain and close the lid.” This may be the lint trap. I clean the lint trap. There are a host of five different error codes labeled on the lid, seems routine. The washer water drain hose goes into the kitchen sink drain. I have a garbage disposal. I push the hose around in the disposal cavity to hold it in. The unit does not pump out with any great force and never empties faster than my kitchen sink drain will tolerate. The operator’s manual specifically requests for the drain hose to be in the 34 to 40 inch high range when going from the washer and into the kitchen sink. I had an E-1 error once for the drain hose being right at 39-40 inches high. I purchased a spendy 300 pound rated power-tool-universal-roll-around wheelbase for this washer. The $35 set of four wheels, designed and suggested by the manufacturer, did not compare to a $60 high quality 300 pound rated wheelbase. In five to ten years, the washer might be gone and I would be left with a great mobile shop tool base, instead of four wheels. Besides this consideration, the stability and mobility works and I find this little washer moves around easily on this wheeled base. The washer unit is light and easy for a sixty-year-old trim man to pick up and walk into another room without the wheels. There are two well-designed handholds designed on opposite sides of the appliance. Maybe a user does not need wheels or a wheelbase. If I were to have done this over, I would have purchased a new Haier HLP23E-R instead of this one from 3 Gorillas. After more shopping, I found a new unit, with no shipping, for only $265. It took some time, as most of the competitors price this unit well into the $300 range and most add shipping. I believe the one I received from 3 Gorillas was fine, after I got use to the clicking noises. Please be ready to accept mild yet many strange clicking sounds compared to the heavier older style washers; I just had some concerns with the washer due shipping damage. My cat needed retraining. He had not marked the new unit, but if I…. I have written 3 Gorillas numerous times about three sides of the washer having a total of six or seven long vertical dents. The dents are outward, coming from the inside, where the drum was allowed to swing in transit. The bottom packaging was broken and this allowed the drum to swing. It obviously had a liberated trip. Three Gorillas and I have communicated over the course of a month and considered what to do. They were very attentive in meeting my concerns. They sent me a second unit for replacement of this one. The second unit had a proper shipping bottom restraint and the drum did not swing in shipping. Unfortunately, the second washer would not even begin to operate. It was dead with or without power. Obviously, I repacked the second washer and unpacked the first one, again. I retained the faulty shipping container bottom for the sake of another shopper. ( I could apply for a shipping job with little practice.) The long story is 3 Gorilla’s policy is to replace a dissatisfied customer’s product, one time. They paid shipping for everything. I like the people, I like inexpensive rejuvenated products with a warranty, as I am doing my part ecologically. Three Gorillas offered me a full year of warranty instead of the ninety-day warranty, for staying on board. If there is shipping damage, I will have tested this washer with more than two hundred washing cycles. I feel secure with this. My concern is not the looks of the appliance skin of the Haier, as it is barely noticeable. My concern is the long-term functionality of the washer. The long dents come from the inside out and are not noticeable unless you are assembling it on its side or looking across the light in the side. This is an inherent potential leading to a problem, as again, the design of this washer is never to be out of balance and hit the sides. The spin is faster, the motor is smaller, and all mechanical parts, including the water’s pump reside on the bottom of the unit. For this unit to have been shipped from New York to the West Coast and swing the whole way makes me consider the internal working parts. I would purchase from 3 Gorillas again, and I definitely will consider this washer again, if it lasts. "
"3Gorillas had great customer service, e-mailed me to comfirm my shipping address and had quick response time. The appliance arrived and worked well. Happy Customer."
"I ordered 2 of the exact same product. It was my first order from this vendor. The shipping time was excellent. One arrived in perfect condition. The other was clearly defective. It had not been refurbished. I was offered a more expensive product for the same price, but that product was not what I needed. I was able to get a refund. I was contacted by the owner of the company who was interested in finding out if there was anything he could do to satisfy our needs. I was impressed that he cared enough to find out what went wrong. Obviously, the owner cares a great deal about providing good customer service."
"The heater arrived as scheduled, but there was an error message and it did not work. 3 Gorillas customer service promptly responded and I got a replacement in the same day! The replacement has been running great ever since."
"We got a heater and it works great. I had a few presale questions and the staff was very helpful. Great place to shop!"
"A friend had told me that 3Gorillas offered several different refurbished appliances. I was pleased to find that they had the type of heater I was looking for at a really good price. I thought their site was easy to shop and got my order quickly. I couldn't be happier than to feel as though I'm contributing by purchasing a re manufactured product and getting a great deal at the same time. Thanks 3Gorillas!"
"I ordered a Danby Kegerator and it's great! The beer temp is holding at 34 degrees. Very nice! Also, delivery was free and very quick."
"Quick shipping, exactly as ordered and about 1/2 price difference from GE! Great job"
"Great transaction from beginning to end. Courteous customer service and super fast shipping. Item was very reasonably priced. Could not ask for a better deal! I will stalk their "Discount Jungle" weekly."
"The products may be secondhand (and the machine I ordered did have some cosmetic problems to it), but the customer service is fantastic. I ordered a dishwasher from 3Gorillas and - upon arrival - it leaked out of the bottom. Five minutes on the phone with their Customer Service team (and no wait!) had me talking to one of their technicians. A few minutes past that, he had identified the source of the problem and put in an order to have a complete, second dishwasher sent to my home - no questions asked. I can't say how impressed I am - one of the best CS experiences I've ever had."
"GREAT PRODUCTS.THX. WILL BUY AGAIN."
"Every thing was just as advertised and took about seven day from order to my door."
"I was very impressed with 3Gorillas.com speed and efficiency on the delivery of my item. Their customer service team was helpful and polite and answered all of my questions with direct knowledge of the product. I was very impressed with their effort and would not hesitate to purchase for the Gorillas again."
"Yes, very satisfied with our item and service! "
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