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posted Aug-10-2006 “On behalf of the 3DCOOL Team, we want to extend an apology to this customer. 3DCOOL never likes to let one of our valued customers down. However, even though the order was shipped within our published lead-time of up to 2 business days, the customer felt that it took too much time even though a weekend was involved. The majority of all of our global orders do ship within one business day. But depending on the time an order is received in our system following an approval by our on-line bank, the time could spill over into the next business day. Further, the customer felt that 3DCOOL had captured his funds prior to shipment. Actually, this was not the case. Our shopping cart system will not allow funds to be captured until the product has actually shipped. I had a very productive conversation with this customer who was impressed with the fact that someone would even call. He indicated that he will do business with 3DCOOL in the future. 3DCOOL will considers this review constructively and will do all we can to beat our customers expectations. ”
posted Jun-18-2004 “We sincerely apologize for any inconvenience you suffered because of our checkout basket. As soon as we read your comments here we asked our web site support tech to check it out and to make necessary repairs! Even better though, our new web site (under construction now) will be up and running very soon!!! Many new features!! Thank you for the constructive feedback. Don't hesitate to call us at 877.4.3DCOOL(877-433-2665). We enjoy talking with our customers. Thank you for your business and trust!!!”
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![Share](javascript:share_rating({"review_body":"Ordered a product and paid for 3-day shipping. Credit card was charged on same day as I ordered the product. Product was not shipped until two days later. Delivery therefore spanned a weekend; end result: it took seven days to receive the product, even though I paid for 3-day shipping.","link":"http:\/\/www.resellerratings.com\/store\/3DCOOL\/comment\/270658#comment270658","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3DCOOL.jpg","store_name":"3DCOOL.COM","username":"pdaughe","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought a Monitor cooler for 1.95 + shipping, took only 3 days shipped to me, good packaging, cheap.<br><br><br>Good place to shop, i hope they put more products","link":"http:\/\/www.resellerratings.com\/store\/3DCOOL\/comment\/180743#comment180743","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3DCOOL.jpg","store_name":"3DCOOL.COM","username":"azncyrax","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Received product promptly and order was in excellent condition. Tech. support was friendly, provided knowledgable information and fully explained the reasoning associated with his advice. Very helpful & I will be a repeat customer.","link":"http:\/\/www.resellerratings.com\/store\/3DCOOL\/comment\/146527#comment146527","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3DCOOL.jpg","store_name":"3DCOOL.COM","username":"zip064","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Amazing Service and Shipping, Most likely the best company I have ever done business with. Ordered a PC Power and Cooling 510 Deluxe at a price that was $20 cheaper than anyone else, and was delivered 3 days later.<br><br>Thanks again 3Dcool for the pleasant experience.","link":"http:\/\/www.resellerratings.com\/store\/3DCOOL\/comment\/166134#comment166134","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3DCOOL.jpg","store_name":"3DCOOL.COM","username":"foozball26","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"If there prices dont beat most places out, there custmer service will.","link":"http:\/\/www.resellerratings.com\/store\/3DCOOL\/comment\/190217#comment190217","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3DCOOL.jpg","store_name":"3DCOOL.COM","username":"Majorchaos","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"A little miscommunication due to bad weather out east. 3dcool.com is the real deal they are awesome. Fast shipping, i couldn\u0027t be happier. They have a customer for life. Thanks 3dcool","link":"http:\/\/www.resellerratings.com\/store\/3DCOOL\/comment\/300942#comment300942","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3DCOOL.jpg","store_name":"3DCOOL.COM","username":"optra","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Recieved wrong order.<br>But the people at 3D Cool fixed the mistake almost immediatly. <br>They have great customer service skills<br> ","link":"http:\/\/www.resellerratings.com\/store\/3DCOOL\/comment\/149483#comment149483","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3DCOOL.jpg","store_name":"3DCOOL.COM","username":"areinhar","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Order went through smoothly.<br><br>Purchased a \u0022PC Power & Cooling 510 ATX-Deluxe\u0022, unfortunatly, it was on backorder & the webpage hadn\u0027t been updated with this info. Not their fault, it was over a 3-day weekend.<br><br>I did appreciate the phone call telling me they were ordering more, just wish it wouldn\u0027t have taken nearly 2 weeks after the order to receive my item. Again, not their fault.<br><br>Overall, I\u0027d shop with them again.<br><br>But first, they REALLY need to fix ther checkout basket, sometimes it won\u0027t update, remove, or add items, after you\u0027ve put \u0022XX\u0022 amount in there.","link":"http:\/\/www.resellerratings.com\/store\/3DCOOL\/comment\/146668#comment146668","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3DCOOL.jpg","store_name":"3DCOOL.COM","username":"jaytechman","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very satisfied with ease of ordering and cost of shipping. Had a good selection of products I was looking for.","link":"http:\/\/www.resellerratings.com\/store\/3DCOOL\/comment\/168622#comment168622","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3DCOOL.jpg","store_name":"3DCOOL.COM","username":"Hyalopterous","rating":"5"}, "single");){kind=link}
"I finally recieved my order from 3DCOOL it was in great shape as it was packaged like it would want it shipped even though it came from NEW YORK
to CALIFORNIA this order was recieved in great shape i have really enjoyed my shopping experience with 3DCOOL and this will be my choice to order from again. although it takes
5 working days for shipping. this retailer
scores a 10 in my book........................"