36,422 stores
1,204,787 reviews
5097 shoppers online now
posted Aug-10-2006 “On behalf of the 3DCOOL Team, we want to extend an apology to this customer. 3DCOOL never likes to let one of our valued customers down. However, even though the order was shipped within our published lead-time of up to 2 business days, the customer felt that it took too much time even though a weekend was involved. The majority of all of our global orders do ship within one business day. But depending on the time an order is received in our system following an approval by our on-line bank, the time could spill over into the next business day. Further, the customer felt that 3DCOOL had captured his funds prior to shipment. Actually, this was not the case. Our shopping cart system will not allow funds to be captured until the product has actually shipped. I had a very productive conversation with this customer who was impressed with the fact that someone would even call. He indicated that he will do business with 3DCOOL in the future. 3DCOOL will considers this review constructively and will do all we can to beat our customers expectations. ”
Share your shopping experience,
write a review!
Follow us & win cool gear: 
Rating
Full Rating Profile
Visa / Mastercard
American Express
Discover
Money Order
COD
Check
Priority Next Day
Standard Next Day
posted Nov-14-2007 
This review was modified by 
This review was modified by 
This review was modified by 
This review was modified by 
![Share](javascript:share_rating({"review_body":"1. 3DCool.com didn\u0027t email me to notify me that my item shipped, which is unusual in my online buying experience.<br>2. The tracking number furnished by 3DCool.com is invalid according to UPS (after I notified 3DCool of this via email, they responded by admitting that they goofed and that the unit was shipped by Fedex.<br><br>I haven\u0027t received the order yet, so I will reserve final judgement.","link":"http:\/\/www.resellerratings.com\/store\/3DCOOL\/comment\/344956#comment344956","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3DCOOL.jpg","store_name":"3DCOOL.COM","username":"samjemb","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"1-Oct-2007, I placed an order (#23896) to purchase 3 fans. 3DCool.com has got my money but it rejects to deliver me the items because I didn\u0027t select the shipping method. The web system just showed me the shipping method : This is currently the only shipping method available to use on this order. Obviously I couldn\u0027t select \/ change any shipping method. I\u0027ve sent 4 emails to sales@3dcool.com:<br> <br>4-Oct-2007 - My 1st email: asked why don\u0027t process my order<br> <br>4-Oct-2007 - Reply to my 1st email: It was because I didn\u0027t select the shipping method. sales@3dcool.com asked me what shipping method I want to choose.<br> <br>5-Oct-2007 - My 2nd email: I explained (with evidence) the web system doesn\u0027t allow me to select \/ change any shipping method. I don\u0027t know what shipping methods I can choose as well as the prices. I aslo complained the operation of the web system.<br> <br>No response to my 2nd email.<br> <br>8-Oct-2007 - My 3rd email: I explained again my difficulty that I couldn\u0027t select any shipping method and I don\u0027t know the details of shipping methods. I requested sales@3dcool.com gave me the detailed shipping information. I also requested sales@3dcool.com informed me how to contact the top management for further complaint. I also stated that I might seek help form Police.<br> <br>No response to my 3rd email.<br> <br>8-Oct-2007 - My 4th email: I accept 3DCool.com cancels my order and refunds my money. I\u0027m also willing to pay a reasonable price for the adminstration fee. Just hope 3DCool.com lets me know what 3DCool.com will do for my case.<br> <br>No response to my 4th email.<br> <br><br>It seems that 3DCool.com just wants to take my money but it never delivers me anything. Hope the top management can read this message and take an action for this case. <br> <br> <br>PS: All the above dates are based on HK region.<br><br>------------------------------------------------<br><br>3DCool.com has already contacted me on 09-Oct-2007. We made an agreement to solve this problem. <br><br><br><br>","link":"http:\/\/www.resellerratings.com\/store\/3DCOOL\/comment\/338431#comment338431","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3DCOOL.jpg","store_name":"3DCOOL.COM","username":"JEFF1997","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Outstanding service and shipping options from this vendor (USPS). I wanted to rate SilenX but as silenX apparently does not sell direct I had to rate the reselling vendor with their invoice.<br><br>The SilenX 80mm 14db fan I ordered from them (to replace the SilenX one that went out in just a few months) is already making a buzzing noise. The fans shipped have a lighter \u0022non UV\u0022 hue of color (to include the 120mm fan which BTW barely blows any air) than the newer SilenX ones--buyer beware. Also had a SilenX PSU blow. Done with SilenX for good. They suck. Second rate products. If I were 3DCOOL.COM I\u0027d stop distributing SilenX products. Unless shipping and return shipping are included in refunds I doubt it\u0027s worth the trouble and money to return. Learned my lesson I guess.","link":"http:\/\/www.resellerratings.com\/store\/3DCOOL\/comment\/303157#comment303157","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3DCOOL.jpg","store_name":"3DCOOL.COM","username":"scott833","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"A little miscommunication due to bad weather out east. 3dcool.com is the real deal they are awesome. Fast shipping, i couldn\u0027t be happier. They have a customer for life. Thanks 3dcool","link":"http:\/\/www.resellerratings.com\/store\/3DCOOL\/comment\/300942#comment300942","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3DCOOL.jpg","store_name":"3DCOOL.COM","username":"optra","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"First time using this store. Was very pleased. I was able to find the exact product i wanted from this store where i couldn\u0027t find it anywhere else. Everything was just like they said. My order was processed within 1 day and my shipment expected arrival is what it\u0027s supposed to be. I will deffinitely be shopping there again. On a scale from 1-10 they get an 11 :)","link":"http:\/\/www.resellerratings.com\/store\/3DCOOL\/comment\/291530#comment291530","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3DCOOL.jpg","store_name":"3DCOOL.COM","username":"m0bas","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great company! I swear by them for PC cooling equipment, and I\u0027ve been a customer since 2001.","link":"http:\/\/www.resellerratings.com\/store\/3DCOOL\/comment\/280723#comment280723","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3DCOOL.jpg","store_name":"3DCOOL.COM","username":"armstrem","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am very lucky to actually live in Rochester, NY, home to two of the biggest case modding and cooling companies in the world. Personally I choose to go with 3dcool, as I don\u0027t get the feeling of shame when I enter their building to purchase products. I feel as if I have helped the good guys win!<br><br>On that note:<br><br>I picked up a thermalright heatsink, fan, and some paste at a good price. They have always been very helpful and respectful when I have been in there, even recommending other items. This can be hard to come by with other venues.<br><br>I would certainly shop there again, and I will.","link":"http:\/\/www.resellerratings.com\/store\/3DCOOL\/comment\/278996#comment278996","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3DCOOL.jpg","store_name":"3DCOOL.COM","username":"itninja","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a product and paid for 3-day shipping. Credit card was charged on same day as I ordered the product. Product was not shipped until two days later. Delivery therefore spanned a weekend; end result: it took seven days to receive the product, even though I paid for 3-day shipping.","link":"http:\/\/www.resellerratings.com\/store\/3DCOOL\/comment\/270658#comment270658","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3DCOOL.jpg","store_name":"3DCOOL.COM","username":"pdaughe","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Awesome customer service! Ordered Silenx fans, one was defective. They had a new one out to me in less than 2 days! Have been doing business with them for over 2 years, and will remains a faithful customer for years to come!","link":"http:\/\/www.resellerratings.com\/store\/3DCOOL\/comment\/263197#comment263197","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3DCOOL.jpg","store_name":"3DCOOL.COM","username":"sp0da","rating":"5"}, "single");){kind=link}
"First time order with this company. Very satisfied! They processed the order and shipped the same day it was received. Ordered on a friday and received it tuesday.Reasonable shipping costs, and they kept me updated on the progress of the order.Would use again and recommend!"