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"Ordered a "refurbished" motherboard. Merchandise shipped very quickly, within 1 business day. Tracking information received very promptly. Merchandise arrived well packaged, with the accessories listed in product page (in this case, I/O backplate), and additionally included CD with all the updated device drivers. However there was a big problem: motherboard was dead on arrival, and in very bad condition. Had contamination and corrosion on and behind the CPU socket. Definitely was used, and not very carefully while at it. Contacted merchant by e-mail. Received responses very quickly (under 1 business day). Sent pictures of poor merchandise condition, and exchanged some troubleshooting information. Merchant got ahold of a replacement, tested it and updated its BIOS, and shipped to me at no additional cost. Merchant did not require returning the original merchandise that was DOA. My rating will reflect a criterion that I have applied in other reviews: "REFURBISHED" is not "USED", the former entails cleaning and restoring to at least fair usable condition. The replacement product I received was refurbished, but only so because I complained. In summary: very responsive and competent merchant, inaccurate description of merchandise condition, good customer service."
"I purchased my order on 4-7-13 and received it on 4-12-13. Fast delivery and items were packed properly!!! I purchased two new rams to replace the existing rams in an old laptop that needed upgraded.Wow, what a difference these two rams made!!! I wish I had done this sooner and thank you 3B Tech for your products!! I will definitely purchase products in the future!!"
"Had a bad experience with this merchant. The box for the otter case was beat up and looked very used. When I contacted 3b tech to discuss it, they never called me back. WOuld not recommend using them. "
"3btech came through when I needed them! My 3 year-old Asrock P45R2000 motherboard died last Sunday in the middle of playing Borderlands 2. They have a huge assortment of refurb Asrock socket 775 boards for sale at the lowest prices I've seen online. I was nervous after reading some of the reviews, but I needed the motherboard, so I took a chance. They have been around for a long time, so I knew they weren't some fly-by-night company. I ordered the board on Sunday night, and it arrived on Friday, well packed and in perfect working order! I could not be happier."
"The overall experience was good, a few shipping problems but all in all was good, product arrived in great condition, and packaged nicely, The price was also the best on the net!! Yes I would buy from this place again!!"
"Ordered a "refurbished" motherboard.
Merchandise shipped very quickly, within 1 business day.
Tracking information received very promptly.
Merchandise arrived well packaged, with the accessories listed in product page (in this case, I/O backplate), and additionally included CD with all the updated device drivers.
However there was a big problem: motherboard was dead on arrival, and in very bad condition. Had contamination and corrosion on and behind the CPU socket. Definitely was used, and not very carefully while at it.
Contacted merchant by e-mail. Received responses very quickly (under 1 business day). Sent pictures of poor merchandise condition, and exchanged some troubleshooting information.
Merchant got ahold of a replacement, tested it and updated its BIOS, and shipped to me at no additional cost.
Merchant did not require returning the original merchandise that was DOA.
My rating will reflect a criterion that I have applied in other reviews: "REFURBISHED" is not "USED", the former entails cleaning and restoring to at least fair usable condition. The replacement product I received was refurbished, but only so because I complained.
In summary: very responsive and competent merchant, inaccurate description of merchandise condition, good customer service."