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Stores > 39Dollar Glasses
  • 39Dollar Glasse 39Dollar Glasses Elite Status
    • ADDRESS
      11788
    •  
    • BUSINESS HOURS
      Mon-Fri 9am-5pm ET
      GENERAL PHONE
      1-800-672-6304
      FAX
      631-980-4168
    • SUPPORT EMAIL
      contact@39dollarglasses.com
      SUPPORT PHONE
      1-800-672-6304

    Payment options

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    • option not available Money Order
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    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.50/10 8.50/10
    Chance of future purchase: Rating 9.50/10 9.50/10
    Shipping & packaging: Rating 9.00/10 9.00/10
    Customer service: Rating 9.38/10 9.38/10
    Return/Replacement policy: Rating 8.75/10 8.75/10
Voice your opinion! Review 39Dollar Glasses by clicking a star below.
Rating 2/10
1/5
2017-04-25

Destroyed frames, sent cheap uneven replacements, no refund

"I sent in frames I purchased abroad to be re-lensed. 3 weeks after sending them in, I received an email saying they destroyed my frames. The company refused to pay for these hard to find frames and instead send me replacement ones. The replacements arrived and wouldn't sit evenly on my face because they were clearly very cheap and unevenly molded.

Needless to say I sent them back. Now the company has the audacity to not reimburse me for the original frames they destroyed. Their products are cheap and inferior and their customer service is horrible. I recommend you run far away from 39 dollar glasses.
"


Rating 2/10
1/5
2017-04-24

Dreadful quality control and service

"I ordered four pairs of glasses. All were wrong, and I mean miles out. Had them checked and none of them were anywhere near the prescription provided.
They offered to remake them but after that performance I wanted a refund. In order to do this I had to send the glasses back to them. That's fair enough but, as I live in the UK, not cheap.
They received the glasses, and acknowledged they were not as per prescription. However, they would not refund either the postage costs for initial delivery, or for return of the glasses.
Long discussion with them on this but they just don't get why I feel they should refund these costs. It's simple as far as I'm concerned - their lack of care meant the glasses were not fit for purpose. I therefore feel it's unreasonable that I should pay for the privilege of receiving what amounts to a load of useless plastic, and for returning it.
They disagree. It's not their policy, and they have "accommodated" (their word) me by refunding the purchase price. Unbelievably bad take on customer service in my view.
I've used this company for years, generally buying three pairs of glasses every couple of years. They won't go out of business because I won't use them again, but I'm clearly not the only one disillusioned with them. Quality control is evidently not a priority, and they are contemptuous of their customers. Materials used have also noticeably declined in quality over the past few years in my view, many frames being very flimsy. Their model was a good one but I'm not buying it anymore. Glasses that don't work, and a service ethic that is indifferent to customers, don't add up to a bargain.
"


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Verified Customer
Rating 10/10
5/5
2017-02-11

Couldn't be happier!

"This is my first order from 39dollarglasses but it will not be my last. They have amazing customer service and quality products. I ordered my glasses and got them in an acceptable amount of time. When I received then I realized I had somehow typed in my script incorrectly. They sent me a return postage label, and fixed the issue without question or hassle and didn't charge anything to fix it. I love my new glasses and without vision insurance this company makes it affordable to get what I need. Thank you 39dollarglasses. "


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Verified Customer
Rating 6/10
3/5
2017-02-04

Good Quality/Off on the Rx

"My prescription is off and I have requested to be contacted to see what I can do and I have not received a reply until now."


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Verified Customer
Rating 10/10
5/5
2017-02-04

I can see clearly now

"Price, service, style! I love this company!"


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Verified Customer
Rating 10/10
5/5
2017-01-31

Cute kid glasses

"I ordered a backup pair of eyeglasses for my child and they are the cutest pair ever!"


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Verified Customer
Rating 10/10
5/5
2017-01-31

Great quality, Even better price

"I am very satisfied with my purchase of these glasses. Easy ordering process, returns are easy to manage as well. Highly recommend! "


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Verified Customer
Rating 10/10
5/5
2017-01-30

I love my glasses.

"I'm not used to wearing glasses anymore because I use contacts so much. I've gotten many compliments on them though and the RX seems right. Definitely a great deal!"


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Verified Customer
Rating 10/10
5/5
2017-01-30

Cut lenses for a frame I bought and they turned out great

"I bought a pair of frames online that I needed to get prescription lenses put in. I'd purchased inexpensive glasses from 39Dollar Glasses before and they were good for the price.

I went to my eye doctor and they were charging over $250 for the lenses to be cut so I checked with 39Dollar Glasses and they were charging around $100. They said it could be several weeks until I got the glasses back but they turned them around very quickly and the quality is great.

Everything's perfect, I'm really happy and saved a ton of money!
"


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Verified Customer
Rating 6/10
3/5
2017-01-30

so so

"I think the frames I selected are a bit flimsy. I am concerned they lose their rigidity and I find the frames sliding. "


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Verified Customer
Rating 8/10
4/5
2017-01-30

small "sweet spot" on progressives

"My sunglasses are fine, single-vision for driving, outdoors, etc.
The progressives have such a low and tiny close-work area that I can't read at all with them on. That means I have to use them pretty much as single-vision glasses, using only the upper portion.
"


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Verified Customer
Rating 10/10
5/5
2017-01-29

Great build of frames

"Amazing quality for the price "


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Verified Customer
Rating 8/10
4/5
2017-01-29

Great service but problem with lenses

"I thought the instructions for placing the order were extremely user-friendly. The payment processing was spot on and the glasses arrived on schedule. The issue I have is that although the prescription is correct, I need to wear the glasses lower on my nose than is normal or comfortable for me. If I place the glasses on the bridge of my nose, the lenses are off and I can't see very well. So it seems the horizontal measurement I provided is good, but they didn't ask for vertical measurement and the 'sweet spot' of my prescription within the lense is too high."


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Verified Customer
Rating 10/10
5/5
2017-01-29

Boss laydii glasses

"I am absolutely in love with my glasses, perfect for my boss lady attitude. I love the transition as well as my frame, and I am very pleased the entire package.

The service was great and I will definitely use 39dollar glasses again!


Signed,
Boss Laydii
"


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Verified Customer
Rating 10/10
5/5
2017-01-28

glasses

"I have ordered several pairs of glasses form 39dollarglasses and am pleased with all pairs. you can not beat the price. The transition pair work great "


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