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Customer Service terrible.......refunds impossible
"Ordered a trundle bed from them in February on Ebay. A couple of the pieces arrived broken. Called to have replacements sent. Emailed pictures of the damage on 2/14/17. Heard nothing & inquired on 2/17/17 when I should receive replacement, was told would be mailed 2/20/17. On 2/22/17, inquired again on replacements. Received an email on 2/23/17 asking to call. There was confusion on part numbers (the instructions that the mftr sent to me had different part #'s than the one that they were referencing). I was told, after I verified the parts they would get them mailed to me. I emailed on 2/27/17, again inquiring about replacement parts. I was informed that they were being mailed 2/28/17. Again, they did not arrive at the stated time. The replacement parts did not ship until 3/3/17. They arrived at my house on 3/9/17 (nearly a month after making the claim). I asked about a possible credit for the inconvenience of having to wait so long to receive the replacements. I emailed on 3/9/17, with no response from 2k furniture. I called and was told that they were going to work with the mftr on a partial refund and to give them a little bit of time. I never heard anything from them and have been continuously given the run around. I have emailed several times and called more than a half dozen times. On May 4, 2017, I was told that it would be taken care of and that I would see a refund within 2 days. I have seen nothing. Finally on 5/24/17, I sent the last email to them to let them know that I can see that they are not willing to work with me or to even keep their promise of a refund. They have stung me along for 3 months and have made nearly no effort in trying to contact me. I have had to initiate almost every contact. I would advise anyone to be VERY weary before ordering from this company. Customer service is severely lacking, there is no follow-up on issues and forget about any sort of refund. I would not order from this company again. This experience has told me everything I need to know about the integrity of this company."
Do Not Buy
"I purchased from this company through eBay. Within 3 months of buying my daughters day bed it has completely fallen apart. Walmart has better quality furniture. I would spend a little more and get your self something that will last."
"Horrible experience, got a damaged item and request a refund. Instead doing a full refund, we are forced to get a replacement instead of a refund. "
"I received the wrong items and contacted the vendor for return label. I was contacted promptly by a Joe Landau who immediately issued me a return label so that I would not incur any expense to return the wrong items.Thank you very much Joe.Debby "
"Definitely do not buy from this store. Just as everyone that has said that has rated this store badly, they have horrible shipping. You wait at home for the delivery a few times before they finally get it right. To add to the insult, the bed frame I bought was broken and after emailing them and calling them a few times they still have not sent m replacements though they've said it's on it's way."
" Kings Brand Tan Vinyl Full Size Klik Klak Sofa Futon Bed Sleeper With Adjustable Back.I recently purchased this Futon with the idea of placing it in a room that I planned on making a game room. The ordering was simple, easy, and the delivery was quick.The day it arrived, I was hoping it wouldn't come in damaged or was there going to be a problem putting it together. Well to my surprise after opening the box, it was totally assembled, perfect condition, and the only thing I had to do was screw on the legs which were located in a zippered compartment under the bed. How easy is that!!! The back can be adjusted into several different positions and of course the pull down cup holders are great! Of course if you have an overnight guest, the back can be put down flat giving you now a full size bed. Just unbelievable!!I was so pleased with this purchase that I took upon myself to give the company offering this futon a call to compliment the product and it's workmanship.This is probably the most awesome and unique piece of furniture I have ever ordered! I would highly recommend this futon. Great buy and you won't be disappointed.Thanks so much!!"
"Perfect for my elementary aged children. They are both asking when they're going to get computers for their new desks! The blue matches my sons room perfectly, however, the pink unit is two different shades. The plastic covering of the chair is a florescent pink, while the material is more of a mauve; which is the same color of the metal part of the desk. Wasn't what I expected, but works."
"Ordered a loveseat from Amazon. Large Delivery Policy specifically states inside the house. 2K Furniture would only deliver to the curbside. After several attempts trying to contact 2K and leaving messages I finally got a service rep. They would not resolve due to the additional cost. They said, take delivery or cancel. If I canceled there was a 15% restock charge. They would not honor the delivery policy stated by Amazon and they did not state any different delivery policy when ordering product. As stated by another review, I should have looked at all the reviews before ordering. There are several 1 star reviews. That is a really bad review not to mention an F rating with the BBB."
"Please do not make the mistake that I made and purchase from this company. Check out their BBB rating of an "F" prior to buying and you will understand. This company sells items under false advertising and refuses to make the product up to their advertised listings. I purchased from them on Ebay and lost! However, they do have a website and a walk in business. Please keep walking!! Buy some where else if you wish to get what you pay for!"
"Just wanted to say Thank You. Good product.Feels sturdy. And those L-shaped corners you strapped on outside the box for extra protection during shipping really makes the difference . Well done. Thank You.Val."
"2K Furniture Designs is an absolute pleasure to deal with their service is #1 their responses are quick and they ship within 2 days maximum.They have always contacted me with a tracking number within 1 day of the order being placed.The quality of the products they sell are AMAZING from the mattresses to the beds to the sofas and the coffee table sets everything is always of the highest quality and made from the finest products.Dealing with 2K Furniture Designs is just an absolute hassle free pleasure."
"One of the worst companies I have ever worked with. We had ordered a coffee table/ end table set and when we recieved it in the mail there was a long scratch and about a nickel size knick on the coffee table. We also didn't recieve an assembly sheet or a return label. I called the next day only to be rudly interrupted many times when I was trying to tell them what was wrong and was told only to refer to the email he would send. When I emailed them pictures of the damage later that night, they gave me an email address that didn't work. We said screw it and kept the coffee table/end tables because we didn't want to deal with them any longer. HORRIBLE CUSTOMER SERVICE!!!!! Will never order from them again and will never refer them. STAY AWAY!"
"I waited few weeks for my second order only to discover they lost my order! They advised to resubmit the order. When I tried to put the order again, I noticed they increased the price. I sent them the order confirmation but the store manager refused to honor their confirmation! I don't believe they lost my order. They just want to increase the price. Beware!"
"Worst company I have ever dealt with. No-shows for 2 delivery dates (set by them) then driver showed up 1 nite at 9 p.m., honking horn and ringing doorbell. We refused delivery and got screamed at by him. 2Kfurniture could not have cared less. They don't return phone calls and are completely unapologetic about their inabililty to carry out a simple business transaction. Stay clear, use a reputable company."