1/5

posted Dec-30-2010

"Ah.. 2020PC.com… the worst mistake of my shopping life.

I work for a small business that was rapidly expanding, so we figured we should spend some money on a workgroup scanner, about $800. 2020PC.com offered the best price - hadn't heard of them before but why not?

The first part of the fabulous shopping experience arose when I ordered the scanner. Their website describes the cheapest shipping method as "Default Shipping/ Pick Up". Only after they take your order, do they send you an e-mail "items are ready to pick up in TX there is $42.36 shipping cost for this order" WTF? Surely "Default Shipping/ Pick Up" reads "Default Shipping or Pick Up"! Last time I checked, the convention for the English language is for "/" to mean "or". Like "soup/salad" doesn't read "soup is salad". Sneaky fuckers. Well, I still wanted the scanner and the extra charge took the price only to a regular level, so hell - I'll take it and just never order anything from them again.

If only it was that simple.

The scanner I received kept misaligning the sheets so that a slanted border would appear around every page. A few traded e-mails with Epson support later, and the scanner is assigned "defective" status. Their response,

Epson : "Since the scanner is experiencing issues and is only 2 days old, you may contact the place of purchase to assist with an exchange."

So, an e-mail goes off to kevin@2020pc.com

Me : "I've been in communication with Epson regarding a ___ scanner that I recently purchased from 2020PC.com. It introduces defects on scans produced with the ADF. According to Epson -, I can arrange an exchange with you for another unit. …"

Kevin : ...

NO RESPONSE! Can you believe it? Na, na, na,… I can't hear you… na, na, na… it's not happening.

So, an e-mail goes off to cs@2020pc.com

Me : "I recently purchased a ___ scanner from 2020PC.com. I've been in communication with Epson about some imaging defects when scanning with the ADF. Epson instructed me to contact you for an exchange. The incident number is __________ , my sales order is attached and I await your instructions on the handling procedure."

Their response… wait for it…

Customer Service : "Have you purchased the extended warranty that come with exchange program ?

If not ,Manufacturer is the only one that can exchange the item for you .

It is not too late to purchase the extended warranty .
"

I can't imagine what illiterate member of a sub-human species could write such a poorly typed, spelt and grammatically incorrect response. Oh, but I can return the item!

1. "We reserve the right to charge a 20% restocking fee on returns or cancelled orders"
2. No Returns after 15 days, all Returned & Refused Orders are subject to 15% Restocking Fee
3. "Shipping & Handling Charges are not Refundable for Returned or Refused Orders."

Will they waive these rights?…. (silence).

Does any member of a self-respecting business actually believe that this represents the following (from their website),

"In the case of a defective item and in the interests of .. 2020 P. C. prides itself on a tradition of outstanding customer care and support. Our devoted team of account representatives understands that our customers are the hallmark of our enduring partnerships"

It meant to read,

"In the case of a dodgy product and in the interests of small-minded short-term profits, 2020 P.C. prides itself on a tradition of shitty customer care and butt-shafting. Our deaf, dumb and illiterate team of tools understands that our customers are fucked if they don't live locally to give us a good ass-kicking"

Well, they are based in Texas - should have known they'd be a bunch of cowboys."

This review was modified by smallbusiness64 on December 30 2010 10:34:42 PM

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1/5

posted Nov-18-2010

"Dont buy from them as a IT professional for 18 yeras I have never been treated so rude. I ask for two day. I paid a consultant to be here to install the equipment and they sent three day. The screwed up shipping label.I have rude emails to prove how rude they are. Complaining to the BBB"

This review was modified by pashen on November 18 2010 04:24:57 PM

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1/5

posted May-04-2011

"I placed an order for two HP tablets on Tuesday April 19th, and paid for 2 day FedEx delivery service. Sales rep assured me that they have product in stock and it will be delivered no later than Friday 22nd. I was going overseas on Monday 25th so I needed the product by the morning of that day at the latest.
Package didn't arrived by Friday, so I called to 2020pc on Saturday, around noon. Customer service rep told me that they closed on Saturday, and he can't help me with my question or tracking the package, even thought the message on answering machine says that they are open on Saturdays 10am to 4pm.
While I was gone, my neighbor received the package on Wednesday 27th, and he told me that shipping invoice was dated Monday 25th. So, not only that they shipped it five days after I ordered it, they also shipped it via FedEx ground, but still charged me for 2 day air shipping.
Very unprofessional. I would not recommend this seller."

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1/5

posted Jan-28-2012

"Do not buy from this company. 2020PC.com is a SHAM! I placed an order 3 weeks ago. I initially got an email from them (within 3 days) asking for more information regarding my order. I promptly contacted them and provided them with my business name and confirmed my address. I had since called back on 3 different occassions to ask for a tracking number on my order. The individual I spoke with sounded as if it were the same person each time I called their 800 line, and communication was a little difficult. I asked this person to call me the following day with more information to [provide me as to the status of when I would recieve my printer. He never called. The third time, I still gave the guy a shot and said "This is the first time I have placed an order through an online company and had this happen to me, so I am confused as to why I have not received my product..." He insisted that it was "leaving the New Jersey location the following day." I asked for a courtesy call with the tracking... Never got a call, nor a tracking number. Never got an email either.. Actually... I did just get an email 5 minutes ago (and 20 days after my initial order) with a "Incomplete order" email. Are you kidding me??? What a joke.. If you want to deal with a company that you can hardly underdstand, with zero customer service skills and no follow through ability, contact these idiots... I have just placed an order for the exact same machine with another online company that I certainly expect to have my purchase within 7 business days. "

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1/5

posted Dec-09-2010

"Can not believe a word they say. Ordered an HP laptop, paid extra for overnight shipping and can not get an honest answer if it has been shipped or if not shipped when it will be shipped. Probably the least believable and the rudest customer service representatives I have ever encountered. Prices are good but if you need the product and don't want the hassle go elsewhere. "

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1/5

posted Aug-30-2011

"Worst online experience ever. Ordered tablet, they placed the order, sent a receipt, charged my account, and never sent the merchandise. Their customer service was a little slice of hell, they couldn't seem to understand why I was upset. NEVER use this merchant."

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1/5

posted Jan-28-2011

"First off, I never write reviews. Not because I don’t want to, but because I’m a busy man. I'm only writing this so everybody could know what their customer service is like. I would never buy from them again, even if they do have the lowest price. There are only so many good reviews because the 98% of the time things go right you don't need to contact them. Do yourself a favor and pay an extra 20 bucks for a better seller.

If you contact them you will quickly realize the guys that run this are lying scumbags. They will yell at you, accuse you of things, and argue with you.
I placed an order for 2 monitors on 1/20/2011. One came the next day, and the other I waited for a couple of days on the other one, before I decided to contact them. I thought it was normal, and might be shipping from a different warehouse.

I called on 1/25/2011 and I asked for the tracking number and he gave it to me, I looked it up and it said "shipping information received". He said FedEx has your package call them. I argued that shipping information received only means that a label was created and not necessarily shipped. He said "no it's been shipped FedEx has your package."

I called again on 1/26/2011 hoping to speak to someone else. He told me it appears FedEx has lost you’re package we’ll ship out another one to you. All along I didn’t believe him because the tracking number still said “shipping information received” so he was clearly making this up.

I called again on 1/27/2011 to get a tracking number the replacement. They told me it hadn’t shipped yet. I told them it was very important I receive it by Feb 2nd so please ship it out ASAP and provide me with a tracking number.

I called again in the morning on 1/28/2011 for a tracking number again. I spoke to someone and he said “did you get an email confirmation?” I told him I did. He said “ok then, well respond to that email with your question.” I told him “it’s extremely urgent that I get a tracking number right away, I don’t want to wait an hour for someone to respond to an email. He said “that’s why; if we do this over the phone it’s going to take 20 minutes, email only 5 minutes.” I told him “I hope that you understand that I need a response right away, and if I don’t get one within the time you told me, I will have to cancel the order.”

I sent him an email asking for the tracking number, he did respond within five minutes but not with a tracking number. He sent me a screenshot of his computer on a screen with my information saying that my order was shipped, and that he was waiting for a tracking number from the warehouse.

I kindly responded thank you but I require a tracking number. Please send it to me as soon as you get it. The only reason someone would not give a tracking number is…. Guess what…. Because it hasn’t been shipped!!! We all know that a store can mark an item as shipped, but that doesn’t mean it has actually been shipped. I do it on eBay all the time, and send it the next day.

I called again at the end of the day. I told them, if you don’t have a tracking number for me I have to cancel the order. He provided me with the tracking number and this one said “shipping information received”. I told him, ok I see that the shipping information was received by fedex, is this leaving your warehouse today? He started rambling and yelling and cutting me off saying I was accusing him of lying, and I’m not even sure what went on from there. At the end he said “you know what, just fucken refuse delivery on Monday.” I said “I will, that’s all I needed to hear.”
"

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1/5

posted Jan-17-2012

"Bait and Switch, Horrible communication and now a credit dispute - Oh and 2020pc.com but the bill goes to a company named Advanced - Need a I say more???? - Avoid at all cost!"

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1/5

posted Jul-14-2011

"Beware of this merchant! I received a defective laptop and within 2 days of receiving the item, which is well within their 15 day grace period, I initiated the refund/return request. I received two e-mails: The first e-mail was an attempt by 2020pc to negotiate an exchange. However, I decided that I didn't want to pursue that option; so I responded with a polite "thanks but no thanks." Then, the second e-mail states, "Sorry we do not refund for open box items." And in the second e-mail was a link that referred to the site root and a note that says please read our policy, which I did BEFORE I made the purchase. Nowhere in the policy that I read both on 7/10/2011 and 7/14/2011 is there any language that indicates that open items will not be accepted. Bottom line: as the old adage goes, "You get what you pay for." For the cheap prices at 2020pc.com, you will pay in the form quality and customer care. Very disappointed!!!"

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1/5

posted Dec-12-2011

"I just placed an order with 2020pc.com for a Marantz AV7005. The order was processed, the money was debited from my account immediately, but then deposited back to my account in the AM. I called them this morning to check on the status of the order and was told that they don't have any record of the purchase even though I have an email confirmation with the order number.
Sells people just gave me the run around and just hung up the phone. They advertised the lowest price for this item, but will no honor the purchase. They told me that I had to just go back to the website to reorder the item. When I did this, the item now displays a note saying "not available." This is a classic case of bait and switch and false advertisement. DO NOT do business with this company because they are not willing to honor their low advertised prices or work with you to resolve the order."

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