1/5

posted Aug-20-2002

"These people have horrible customer service, Its been almost a week and I have received no information on the status of my order, 2 Days ago I tried their automated status lookup and have not received any emails, then when I called and the lady who answered was very rude and would not help me at all. This is not a way to do business, They may have good pricing, but they have terrible customer service . I would definately recommend for anyone to go spend more money elsewhere to not have to deal with these people. "

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1/5

posted Jul-19-2002

"Well, I don't know where to start. I ordered RAM and a CPU with 3 day shipping. Very good prices. That's all the good I have to say. The first charge went through, holding the funds. They never followed through, and a few hours later made a new charge, which was denied due to lack of funds in my bank account (I'm not made of gold you know). A simple oversight perhaps, so I tried contacting them. When every extension was a mailbox that was full and I got hung up on I started to worry. I sent an email. To make a very long story short, it is 7 days later. I have sent over 34 (count ‘em!) voicemails and emails their direction without ever talking to a live human being, and without a single phone call in return. I've received about 4 emails (most automated I think) with vague statements like "Your order will be shipped out tommorrow 07-16-02 no later then wed 07-17-02......." (It never was) "CREDIT CARD INFORMATION THAT YOU HAVE PROVIDED WAS DECLINED TO $321.27. PLEASE REPLY TO THIS EMAIL OR CALL US." (What do you think I've been attempting to do?!?!) "Your order was never charged. account was declined." (Excuse me? how many times do I have to tell you that you have a charge on hold still?) Well, the good thing is, my bank will release the hold on my funds on the 23rd if this company doesn't follow through with the first charge. I wish they would just follow through and ship the order (with overnight shipping at their expense), or cancel the hold on my funds so I could order the parts elsewhere. But unfortunately, there are no human beings that care over there, so neither of those scenarios are likely to happen. What was probably a simple oversight has turned into a sad calamity due to lack of communication and customer service on their part. I will never attempt another order with them (just thinking about an RMA with this company gives me nightmares). Nope, it's back to NewEgg for me. This company deserves nothing better than a flood of lawsuits and hate mail from the Better Business Bureau (which already holds them in low regard) and disgruntled, ripped off customers like me. Stay far away!!!"

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1/5

posted Jun-08-2002

"In the last 4 years i ordered a lot of computer parts online and i never had a proplem, until i came accross 1steweb.
During April and May i order several computer parts so i could custom build a new computer. One of those parts, a wireless logitech keyboard was ordered on May 6th from 1stEweb. I received the order confirmation the same day, but no shipping confirmation or anything else came from them. On may 13th I emailed them to ask for the status of my order. They replied telling me: "We will direct your email to the correct department..." but after waiting for a day, nothing came so i emailed them again on may 14th. This time no reply at all. So on May 15th I called them. The girl asked me for my order number and said she will call me an hour later. She didn't. I called again and another (not very polite) girl told me that to get the status i should email them. After telling her that i had already done that several times, she finaly gave me another email address. On May 16th I got a reply telling me that the item was out of stock, asking me if i want to wait, or cancel the order. I told them that i wanted to cancel, because i had to leave for Europe and i couldn't wait. When i went to my bank on the 20th, the money were not there yet, so I called them again. To make a very long story shorter, after several calls I managed to get my money back on the 23rd, just 3 hours before my departure.

I ordered products from several online companies, and in the last 4 years i had spend more than $5000 for computer parts, electronics and books. This was the WORST company i came accross so far.

Make yourself a favore and pay a couple of dollars more to get your product from a good company. "

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1/5

posted May-23-2002

" I ordered a system from Newegg, but the Athlon XP 1800+ chip sold out before I could complete my order. I went on Pricewatch & 1steweb.net had the lowest price for them, so I ordered one. Unfortunately, I didn't discover this site until later. A few days later the rest of the system arrived, after waiting over a week for the CPU I emailed the company, and a I got a reply a couple of days later that said my email was being directed to the right department, and someone would get back to me "as soon as possible". Another week, more ignored emails & some phone calls to a very rude customer service rep who repeatedly hung up on me, and I finally got through to someone else who told me that the 1800+ was out of stock, but one was expected to arrive the next day & they'd ship one out ASAP. This not being nearly good enough, I cancelled my order.
It's been over a week, my emails are still being ignored, and the company's voicemail has been too full to leave a message on for weeks. I'm still hung up on when I call to find out the status of my refund, so now I've got to get involved in a bunch of legal nonsense.

STAY AWAY FROM THIS COMPANY!!!

Update...later that night, the rude girl called me back & told me the credit card would be compensated at midnight that night. Yesterday, the money finally showed up. I ended up getting an XP 1800+ for $122 at a local computer show. My system rocks now. :) I'm not sure if the credit card company got this through somehow, because we had already started the paperwork, or if 1steweb just finally got around to it. I'm just glad I got my money back, tough it would have been nice to have a running computer for the past month. Caveat emptor, I'll always check someplace new here 1st, though Newegg's probably got most of my business from now on. "

This review was modified by HiFlyer on May 28 2002 01:39:37 PM

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1/5

posted Apr-12-2002

"The absolute worst e-tailer on the web!! I ordered Windows XP Home Edition OEM on Dec. 23 and despite the holidays, after more than TWO weeks of getting emails that the order was still being processed and "sorry for the delay," I finally gave up and requested that the order be cancelled. It took another WEEK before I finally was assured the order had been cancelled. In the meanwhile, my new order from Viosoftware.com arrived 2 days after I ordered it, now that's real service! Save yourself the hassle! BTW, as of April 12, somehow the 1stEweb's Order History still says that my order is still "pending"! I'm a Computer Science major and this is the worst web support that I've ever encounted. STAY AWAY FROM 1stEweb AT ALL COSTS!!!
"

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5/5

posted Apr-05-2002

"I ordered from this website The first week of april, and it took a while to process, but when i checked my order and found ot a asus cd-r 16x burner for 81 dollars was backodered for a month. I called them up and they said they would give me a 24x samsung burner for the same price!!! Their customer service was gra=eat and the person i talked to was very helpful. I'd recomend it to al my freainds. Their prices are great and i hope their shipping is to."

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5/5

posted Mar-13-2002

"Ordered a full retail version of a Pioneer DVR-A03 DVD-R/RW drive. Ordering was a bit confusing since they had the same item listed twice, but one of them was shown at twice the price of the other. I eventually encountered no problems placing an order for the cheaper of the two listings. I received e-mail when the order was processed and was able to tell when it shipped by logging on to their web site. The product arrived in good shape and was packed acceptably. I have not had to contact them about the order at all, since everything went well and since the item was a full retail box."

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4/5

posted Mar-12-2002

"I had mixed experiences with 1steweb. The first order I placed was cancelled for CC problems. I was never notified of this until I called inquiring why I never received confirmation of my order.

After placing my order again, with same CC info. I had a confirmation number and was on my way.

I had purchased a motherboard, cpu, heatsink with fan and memory. I also purchased the assembly of the pieces that included the 24hr. burn in test.

I received my items as expected, but unknown to me the CPU fan had encounterd some damage, and within its first hour of operation, ended up alllowing my CPU to overheat and scorch.

I contacted 1steweb, got an RMA, returned my CPU and heatsink, and they replaced them without too many questions.

Other than canceling my first order for no apparent reason, I had a smooth business transaction with them.

In fact I have referred two of my friends to their site that have purchased their 'guts' from them also.

"

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