I am already VERY Dissatisfied with this company and have not gotten my merchandise yet. I placed an online order on Monday, August 4th. I paid extra for 2 day delivery as it was essential I receive this knife for a birthday party Saturday, August 8th. The site did not indicate that the product was unavailable, my order receipt did not indicate anything about the product being unabvailable, yet I still do not have it. I have tried calling repeatedly and no one is picking up the phone. The website lists office hours on Saturday, but still... no one answers. I am furious. If they had inidicated the item was back ordered, I could have ordered elsewhere and had my birthday gift in time. Now the entire brithday is ruined as this is the only gift being given!!!!! They are completely unreliable, unprofessional, and unethical. I am going to be filing a complaint with the BBB.

I ordered a discontinued Spyderco knife for my husband from 1 Stop Knife Shop. The knife was listed as being in stock but I first tried to send them an e-mail to be sure, however this online store only accepts product inquiries by phone. This red flag should have made me think twice, but I went ahead regardless.  
As soon as I confirmed my order, I received an automated e-mail saying that they were back-ordered on that particular knife and that it would ship in a month. Luckily my CC was not charged.  
Of course, I never received any more updates and never got the knife.  
I am not saying they are dishonest, just incompetent (for not updating their inventory), probably misleading (the site showed the knife as in stock but I was immediately notified it was back-ordered when I ordered) and have a very bad communication model: there is no way to contact them other than by phone (and their toll-free number is only for placing orders, all other queries, including product information and order cancellation, have to be placed through a 502 area code phone!).  
Why a company that does business online does not use e-mail as a way for its customers to communicate with it beats me.  
Also, their website is very badly designed, with many product pictures missing.  
 
July 23rd update: after almost 2 months, I finally received an e-mail from 1SKS saying that there was a problem with my order, the problem being that the knife is no longer manufactured.  
Given the fact that that particular Spyderco has been discontinued for more than 4 years, didn't they know that already when I placed my order?

This review was modified by its author, coolgirl, on 7/23/09 10:55 AM.

Item was out of stock and cancellations or inquiries about an order aren't responded to via e-mail so you have to call long distance for status. Called almost a month later and was advised item was just discontinued (in actuality the item was discontinued a long time ago). Customer service rep was VERY rude and sent a nasty, retaliating e-mail after our conversation. Not professional at all! Price wasn't great to start with and shipping was steep. Overall poor customer service and lack of value made this my first and last experience with this company.

I ordered an Emerson HD-7. Item is in stock like the website said. Fast shipping. Good communication - let you know when the item being shipped and provide tracking number.  
Price is little higher then other online store (15%) more. Shipping charge is a lot expensive, but overall it's OK for me.

One item I ordered was out of stock, and they agreed to cancel without a problem. On the other item, they sent the wrong color, and claimed that I had ordered the color they sent me, even though the invoice clearly states otherwise. They did offer to return it.

Great service - very impressed. Would shop there again though I do wish the shipping was faster.

This review was modified by its author, shakko, on 9/24/06 1:19 PM.