They have the best customer service ever! I purchased a steak knife set that was actually free (only shipping to pay). When it arrived, one of the knives was missing. I used the contact button on their site and explained one was missing that I would just like the one knife. I never really expected a reply as so many web places never do but the very next day, I had an E-mail from Miriam in customer service and she said that she would see what she could do
to get me a replacement. In about three days, they sent a whole new set! I did not have to contact them a second time or anything. They provided outstanding customer service which is something you don't see a lot of anymore besides the great products they sell. It is great to know that I can purchase items with confidence on this website knowing that if there is ever a problem, they are really there; care; and will take care of it! You can be sure that thanks to their great service, I will be checking out their website daily for bargains.