paid 435.00 for camcorder jvc gr-dvl-220u,charged 73.00 for 2-3 day fedex shipping. camcorder was defective when it arrived. called company, paid 12.00 to ship it back by USPS 2 day delivery. was shipped gr-dvl-320u not same product I wanted and was BS by tech. tried to stop shipping but couldn't. lost $85.00 in shipping fees. feel company is selling reburbished products. told new camcorder would arrive with open box. DO NOT BUY FROM THIS COMPANY