I am not one to write reviews, but I wanted to WARN you not to use this company. I phoned the company to ask more questions after I found just the orchids I wanted on their website. They shipped them a day later than promised and the quality was HORRIBLE!! The red mokara orchids were a dark purplish-burgundy and did not go at all with the true red of the other flowers I was using. When I called to complain, Steve kept telling me they were red and that I should just hold them in the right light. He refused to refund any of my order or send the correct orchids(the jade green orchids were just fine, by the way) and asked why I didn't just trust that the flowers would go with my theme! To make matters worse, EVERY ONE of the blooms fell off the stems (I bought 30 stems, so that's a lot of blooms) in less than 24 hours from delivery. RUN!!!!

This company promised 2-day delivery but delivered after 5 days and left expensive flowers without a signature.  
 
They do not return my calls.

I ordered an orchid plant from this website on 4/29 after spending quite some time going through all the pictures and picking the one that I want. This was for my mother in law for Mother's Day. My indicated delivery date was 5/9.  
 
On 5/10, my father in law sends me an email to thank me, he attached pictures of the orchid that they received at home. It was not what I ordered.  
 
On 5/11, I write an email to 1888orchid.com to bring this issue to their attention. NO REPLY.  
 
On 5/12, I write again on the same issue. Here's the reply: We sent an orchid of greater value than the one you ordered since the orchid you ordered was no longer available. The orchid we sent sells for $129.95 and is one of our more rare orchids - I believe it is Lovely Bunny "Juliet" We cannot offer a replacement for this orchid. We sent this orchid to have something there for mother's day...Phillip  
1888Orchids.com  
 
On 5/14, I write back to ask why was I not notified my choice was not available, why a replacement was sent without my knowledge, why do they not know exactly what was shipped, why was the basket that I ordered and paid for was not included in the shipment, and to point out to them that the replacement they sent was either EQUAL TO or of LESS VALUE than what I ordered, NOT of more value, like they said. All the prices are on their website and is public information for anyone to look up. NO REPLY.  
 
On 5/19, resend 5/14 email. NO REPLY  
 
On 5/21, resend 5/14 email again. Mentioned that I was going to dispute charges if still no answer. NO REPLY.  
 
On 5/26, I filed a dispute on PayPal. Immediately, this is the reply I get on my personal email:  
 
Liza,  
 
Please return the orchid we sent to the following address:  
 
Delia Villegas  
1015 Crescent Drive  
Vista, CA 92084  
760-758-1912  
 
We will issue the credit when the orchid is received. This is a very special orchid we sent, I can't believe how ungrateful you have been.  
 
Thank you for your trust and faith in our company.  
 
Sincerely,  
Phillip  
1888Orchids.com  
 
and this is what was posted on PayPal:  
Please return the orchid and we sent that had three flower spikes and we will issue the credit. We were willing to send the correct orchid but at this point we want to orchid returned and we will issue the credit. I am very sorry for the trouble but there's an explanation for every one of your pointers in your email below. We firmly believe we sent an adequately comparable gift considering your order was not processed until mother's day week even though the order was placed a few weeks prior. At this point please just return the orchid and we will issue the credit.  
Thank you,  
Sincerely,  
Phillip  
1888Orchids.com  
 
I will hand the orchid to whoever they send to pick it up, but no way will I be paying more money out of my pocket for anything with this company. I have elected to continue to dispute this transaction.  
 
SO, IF YOU WANT ORCHIDS, SPEND YOUR MONEY ELSEWHERE AND SAVE YOURSELF SOME HEADACHE AND NAME CALLING ON THEIR SIDE. ORCHIDS ARE BEAUTIFUL NO MATTER WHO YOU BUY THEM FROM. BETTER TO PURCHASE FROM A SELLER WHO RUNS A TIGHT BUSINESS AND CARES ABOUT THEIR CUSTOMERS.

On May 2, 2008, I ordered 2 orchid plants with overnight shipping to my Mom for delivery on May 7. She was going to be out of town at the end of the week and I wanted her to see them at her office before she left, for Mother's Day.  
 
I placed the order, with overnight shipping, for a total of $224.73.  
 
I received a shipping notification from UPS that the plants had been submitted for shipping. On May 7th. Not for delivery on May 7th. Also, the products were shipped UPS Ground, not Overnight, as I ordered (and paid $29.95 for).  
 
I called at 4:15am upon receipt of this shipping notification and spoke to Philip. I was concerned to say the least. I asked why no one had bothered to call me to tell me the shipment would be late, and asked why it was. Philip said, "We're really busy. Sorry."  
 
I asked where the plants were shipping from. He told me they were shipping from Vista, CA. I thought that was pretty funny (NOT REALLY), that I had paid $29.95 for Overnight shipping & delivery (and ON-TIME SHIPPING & DELIVERY), to the same city. I asked if they could just DELIVER THE PLANTS (ie: drive them over to my Mom's office, since they screwed up, and also since the address I now see listed on their website is less than 6 miles away from my Mom's company). Philip said no, but he would credit the shipping.  
 
It's now May 8th, and I have not received a shipping credit.  
 
My Mom also received her shipment today - ONE PLANT, NOT TWO, AS ORDERED.  
 
I called these jerks several times before their posted closing time of 6pm - their voicemail picked up. Surprise, their voicemail box is FULL (I imagine it's full of complaints). I emailed them and have not received a response yet.  
 
I am now going down to Vista tomorrow specifically to see what made its way to my Mom's office. Although she will not be there, I will inspect the one plant she did receive. I have already spoken to someone at the office who said it is substandard at best.  
 
These people are going to have to issue a call tag to pick this plant up, as a start, because I am not paying for their terrible attitude toward me as a customer, nor for their crappy service.  
 
I am issuing a chargeback through my bank tomorrow, first thing. This will not stand with me, as I am an avid orchid buyer, both for myself and as gifts for those I love.  
 
I am disabled and this undertaking to Vista tomorrow is a real inconvenience, and I am furious that these people have been allowed to be in business as long as they have with all the horror stories about them.  
 
I n addition to initiating the chargeback tomorrow, I will be contacting the Better Business Bureau, as well as seeking steps to contact the Merchant Account for 1888Orchids.com since I believe I have been defrauded at the very least, and that it is a common practice for these people, and that they have no intention of keeping their word to me as a valued customer, which is not only exhibited by their heinous actions, but also by their lie of crediting my account.  
 
Do yourself a favor - stay far away from this company and everyone who works for it.