Just had a good experience with 1-800-REMOTES. My mother was gifted a weird brand of TV (Proton) that is impossible to find remotes for (and it didn't come with one naturally). Remotes.com was literally the only place on the internet that I could find this remote. They sent her one within a week, but it didn't work out of the box. She called them up, though, and in another few days they were able to send her one that did work! Awesome!  
 
UPDATE: They repaired the broken remote and sent it back, so now my mom has two remotes for the price of one! Bonus!

This review was modified by its author, rdwbreath, on 10/25/09 4:43 PM.

Ordered a replacement remote, received an email confirming order and stating remote would arrive in approximately one week. Ten days later, I emailed the company asking about the status and received an automated response that they would contact me shortly. They did not. I called the toll free number and was told I was emailed the day after the order and told the remote was on backorder. I DID NOT receive any such email. Later, I received an email stating I was emailed on September 15, which, even if true, was 6 days and not 1 day after the order. This did not coincide with what the CSR told me when we spoke on the phone. I would NOT do business with this company again due to extremely poor communication and even worse customer service.

This review was modified by its author, dmac67, on 9/22/09 6:10 AM.

I ordered a Mitsubishi remote from this vendor. The website showed a photo of the remote I was replacing. It also had the exact same model number of the remote reflected on the Mitsubishi website. So, I placed an order. The item that arrived was a cheap replacement that looks NOTHING like the original remote (or the photo) - it also does not have anywhere close to the same functions. This was a classic "bait and switch". Of course, no return information was enclosed with the product. When I called, I was told to return the product to the return address on the shipping label of the envelope in which the product was sent and my money less the $7.95 shipping and handling charge would be refunded. In essence, I was swindled out of $7.95 (plus the return shipping cost). In my opinion, this is a dishonest internet company.

I am very pleased with my experience from this vendor. I had my identical replacement remote in only a few days. My TV was built in 1993 and they had the exact remote (another site had the same remote but under a different brand name). The manufacturer discontinued the item but I was able to get a used one in very good condition (and clean). I literally opened the box and began using the remote. Batteries were already installed. I only received one email, confirming my order. I would have liked to get some kind of shipping confirmation or a tracking number, but since my order was delivered quickly (by ground standards) I would not consider this a big deal. The price was reasonable considering that my TV is older (hard to find remotes for it) and universal remotes costing more didn't offer 100% compatibility. If I had to order another remote I would check with this company first.

The remote was a GE, but they sold out to  
another company, then this company no longer  
supported the remote, so I had little hope of  
getting another (after the old one stopped  
working partially). But 1-800-remotes had the exact model (with batteries), and shipping was quick. I am very satisified with the deal!  

I ordered a replacement RCA remote. The original just stopped working one day. I was a little surprised by how much a remote cost.  
 
The on line ordering went smoothly. I got an e-mail back saying my order had been placed afterwards. The package arrived 5 days later. The new remote was already equipped with batteries. I unwrapped it and used it on my TV right away.  
 
No complaints.

I ordered an OEM remote on Oct. 6th from the 1-800-Remotes website, to replace a unit that my dog ate.  
Their website is http://www.remotes.com or http://www.newremotes.com.  
I received the exact remote that I ordered, well packed and pre-loaded with batteries.  
 
Overall I am satisfied.  
 
I have have a few gripes however...  
Their website gives no indication as to whether the unit is is stock or not.  
Immediately after my order I received a generic automatic response confirming my order.  
A week went by and I received no remote or shipping notification so I sent them an email asking for the status.  
I received a response the next day stating that the unit was backordered and would ship from the factory on or about Nov 1st.  
I feel that 1-800-remotes should have contacted me to inform me of the back order.  
In the end I received the Remote on October 24th, more than a week sooner than expected.  
No notification was sent that the unit was shipping.  
I'm not holding the backorder against them, since this was a very new product,  
only that the website does not indicate stock and that no useful information is emailed by the seller.  
These days I expect more Information about order status and shipping information from a web merchant.

This review was modified by its author, Wozzy, on 10/24/05 6:56 PM.