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"I found out a week before my mother’s Birthday that she always wanted a Bonsai tree. Due to their great selection and good prices, I decided to send my mother a Juniper Bonsai with “Bonsai Basics” book. I ordered on a Monday and the tree was delivered to mom on the following Thursday. Mom’s happy with her tree and glad to have the instructional book since she has a black thumb at times and 1800Flowers made me look good.
1800Flowers sent me an order confirmation e-mail and even a delivery confirmation e-mail. "
"Very happy with them. Have been using them for a couple of years now. Always ontime deliveries. Very fast processing and it's great that you can schedule in advance! Makes it a lot easier to remember those special dates! "
"I have purchased from them several times, and I have never had an experience like the people below. For this last order, my flowers arrived right on time, and the person I sent them to said they were the most beautiful flowers she had ever seen. She told me they ended up lasting more than two weeks, and some lasted even longer than that! :D
There's only one time I needed to call them--I bought the "birthday flower present", and the person I gave it to said that on the 7th day some of the flowers didn't look too good. I called them, and they immediately sent out a replacement, no questions asked. The person I gave them to said that these lasted a lot longer.
I will buy from them again. They know how to treat their customers. Not sure why my experience is so different from the folks below, but I've never encountered anything like that."
This review was modified by loo on February 11 2006 08:51:55 PM
"Well there are two ways to look at this: on the one hand, my order (which was supposed to arrive on Valentine's Day), didn't arrive until a day later, and the roses were wilted and dying (probably from getting stuck in a snowstorm during shipment). On the other hand, when I called customer support, they immeadiately agreed to resend the flowers, and when my original choice wasn't immeadiately available, they upgraded me, giving me an extra $20 worth of value for my trouble. The customer service rep that I spoke to was a little strange, but very kind and helpful, and really helped to set things right. I DID have to wait 20-30 minutes on hold, but I'm willing to wait MUCH longer than that for a satisfying customer service experience. All in all, I'd recommend 1800Flowers.com to anyone, anytime for any occasion."
"I was very happy with the service I got from 1-800 flowers. The flowers arrived on the 13th and they were fresh (still looking good today on the 23rd). Best of all, my wife really liked them.
I know a lot of people posting here have not had good service, but mine was excellent."
"I placed an order for a bouquet with chocolates on 12/02. I asked for delivery on 12/05. The order shipped on the night of 12/04 into 12/05 and was delivered in the afternoon of 12/05. The flowers were in great condition and the chocolates were exactly what was ordered.
I have ordered multiple times from 1-800-Flowers in the past with no issues. It seems that most of the reviews here are those from people who have had success with them, but when they have a problem it is very difficult to resolve.
"Wow. That's all I can say. This is another vendor I've used, and either I am absurdly lucky, or the reviews are just plain wrong.
Granted, I didn't order on Valentine's Day at the last minute - I ordered after a bad morning fighting with my wife or something trivial.
I ordered the JEWEL OF MY HEART(TM) (#17360) and Add On: One "I Love You" Mylar Balloon (#2050LV)
They were stunning.
I grew up working in my parents' flower shop, so I know good fresh flowers from stale crappy ones.
I also know that national floral referral services are only as good as the independently owned shop that actually fulfills the order.
I remembered from my own experience in the shop that FTD had poor arrangements that only looked good from one angle. Back then, Teleflora was the way to go.
Why did I go with 1-800-flowers?
Because one woman I work with always gets email from them, she has excellent taste, and I was in a hurry.
These not only looked good upon delivery, they stayed looking good over a week. (She kept them even longer, though after a week I would have tossed them.)
She received the delivery about 90 minutes after I placed the order.
The vase, while I'm sure was inexpensive, did not look like it. Unlike the awful milk glass or green glass, this one is a beautiful purple/lavender shade and would look fine in any surroundings.
My wife works in a tax office, and every day she told me about all the compliments she received.
"I ordered the Elegant Wishes bouquet (small size) for my mother for Mother's day (unlike a prior reviewer I liked it). It was a last minute order as we are out of town together assisting my father after emergency surgery and my dad asked me to get her some flowers.
I ordered the flowers online on 5/9/08 via 1800 flowers website. I choose this arrangement as my mother loves stargazer lilies. I used a $10 off coupon and put in for delivery on the 9th or 10th.
I had some problems with the website (or possibly the hotel internet connection) and did not think the order went through so I redid the order. Bad move as the first one did go through so I now had two orders. I panicked as it said you can not cancel orders made between 5/5 and 5/12.
I immediately called 1800 flowers and got through pretty quickly. The agent was very nice and friendly and although it took about 20 minutes to remedy, they were able to call the florist directly to cancel the second order. Their website indicates the cancellation was made.
The flowers arrived on the 10th at about 5pm and were delivered to our hotel room.
They differ somewhat from the website but that is typical and it does state this on their website. It does not appear to be as tall as advertised but in no way looks cheap. The vase it came with is beautiful, much nicer then the plain clear one it was pictured with. It is red and has cut designs in the glass. The roses are beautiful and the lilies should open in a day or so. All in all my mom loves them and my dad is pleased so what more could you ask for. I paid $59.10 which included $14.00 for deliver. "
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![Share](javascript:share_rating({"review_body":"Very happy with them. Have been using them for a couple of years now. Always ontime deliveries. Very fast processing and it\u0027s great that you can schedule in advance! Makes it a lot easier to remember those special dates! ","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/203739#comment203739","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"GodDevil","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have purchased from them several times, and I have never had an experience like the people below. For this last order, my flowers arrived right on time, and the person I sent them to said they were the most beautiful flowers she had ever seen. She told me they ended up lasting more than two weeks, and some lasted even longer than that! :D <br><br>There\u0027s only one time I needed to call them--I bought the \u0022birthday flower present\u0022, and the person I gave it to said that on the 7th day some of the flowers didn\u0027t look too good. I called them, and they immediately sent out a replacement, no questions asked. The person I gave them to said that these lasted a lot longer. <br><br>I will buy from them again. They know how to treat their customers. Not sure why my experience is so different from the folks below, but I\u0027ve never encountered anything like that.","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/244646#comment244646","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"loo","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Well there are two ways to look at this: on the one hand, my order (which was supposed to arrive on Valentine\u0027s Day), didn\u0027t arrive until a day later, and the roses were wilted and dying (probably from getting stuck in a snowstorm during shipment). On the other hand, when I called customer support, they immeadiately agreed to resend the flowers, and when my original choice wasn\u0027t immeadiately available, they upgraded me, giving me an extra $20 worth of value for my trouble. The customer service rep that I spoke to was a little strange, but very kind and helpful, and really helped to set things right. I DID have to wait 20-30 minutes on hold, but I\u0027m willing to wait MUCH longer than that for a satisfying customer service experience. All in all, I\u0027d recommend 1800Flowers.com to anyone, anytime for any occasion.","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/301475#comment301475","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"tedrocksitout","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was very happy with the service I got from 1-800 flowers. The flowers arrived on the 13th and they were fresh (still looking good today on the 23rd). Best of all, my wife really liked them.<br><br>I know a lot of people posting here have not had good service, but mine was excellent.","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/303019#comment303019","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"jliptak","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve ordered from here multiple times and each time it was delivered on the day i set. I would use them again.","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/313963#comment313963","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"JayUnt","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My mother loved the flowers I sent her and the service was great. I will shop here again.","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/337180#comment337180","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"susanflower","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order for a bouquet with chocolates on 12\/02. I asked for delivery on 12\/05. The order shipped on the night of 12\/04 into 12\/05 and was delivered in the afternoon of 12\/05. The flowers were in great condition and the chocolates were exactly what was ordered.<br><br>I have ordered multiple times from 1-800-Flowers in the past with no issues. It seems that most of the reviews here are those from people who have had success with them, but when they have a problem it is very difficult to resolve.<br><br>Luckily, so far, I haven\u0027t had any issues.","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/352025#comment352025","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"The Merg","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Wow.<br>That\u0027s all I can say.<br>This is another vendor I\u0027ve used, and either I am absurdly lucky, or the reviews are just plain wrong.<br><br>Granted, I didn\u0027t order on Valentine\u0027s Day at the last minute - I ordered after a bad morning fighting with my wife or something trivial.<br><br>I ordered the JEWEL OF MY HEART(TM) \t(#17360)<br>and Add On: One \u0022I Love You\u0022 Mylar Balloon (#2050LV)<br><br>They were stunning.<br><br>I grew up working in my parents\u0027 flower shop, so I know good fresh flowers from stale crappy ones.<br><br>I also know that national floral referral services are only as good as the independently owned shop that actually fulfills the order.<br><br>I remembered from my own experience in the shop that FTD had poor arrangements that only looked good from one angle. Back then, Teleflora was the way to go.<br><br>Why did I go with 1-800-flowers?<br><br>Because one woman I work with always gets email from them, she has excellent taste, and I was in a hurry.<br><br>These not only looked good upon delivery, they stayed looking good over a week. (She kept them even longer, though after a week I would have tossed them.)<br><br>She received the delivery about 90 minutes after I placed the order.<br><br>The vase, while I\u0027m sure was inexpensive, did not look like it. Unlike the awful milk glass or green glass, this one is a beautiful purple\/lavender shade and would look fine in any surroundings.<br><br>My wife works in a tax office, and every day she told me about all the compliments she received.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/367433#comment367433","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"zombiwulf","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered the Elegant Wishes bouquet (small size) for my mother for Mother\u0027s day (unlike a prior reviewer I liked it). It was a last minute order as we are out of town together assisting my father after emergency surgery and my dad asked me to get her some flowers.<br><br>I ordered the flowers online on 5\/9\/08 via 1800 flowers website. I choose this arrangement as my mother loves stargazer lilies. I used a $10 off coupon and put in for delivery on the 9th or 10th.<br><br>I had some problems with the website (or possibly the hotel internet connection) and did not think the order went through so I redid the order. Bad move as the first one did go through so I now had two orders. I panicked as it said you can not cancel orders made between 5\/5 and 5\/12.<br><br>I immediately called 1800 flowers and got through pretty quickly. The agent was very nice and friendly and although it took about 20 minutes to remedy, they were able to call the florist directly to cancel the second order. Their website indicates the cancellation was made.<br><br>The flowers arrived on the 10th at about 5pm and were delivered to our hotel room. <br><br>They differ somewhat from the website but that is typical and it does state this on their website. It does not appear to be as tall as advertised but in no way looks cheap. The vase it came with is beautiful, much nicer then the plain clear one it was pictured with. It is red and has cut designs in the glass. The roses are beautiful and the lilies should open in a day or so. All in all my mom loves them and my dad is pleased so what more could you ask for. I paid $59.10 which included $14.00 for deliver.<br>","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/379376#comment379376","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"ariel0228","rating":"5"}, "single");){kind=link}
"I found out a week before my mother’s Birthday that she always wanted a Bonsai tree. Due to their great selection and good prices, I decided to send my mother a Juniper Bonsai with “Bonsai Basics” book. I ordered on a Monday and the tree was delivered to mom on the following Thursday. Mom’s happy with her tree and glad to have the instructional book since she has a black thumb at times and 1800Flowers made me look good.
1800Flowers sent me an order confirmation e-mail and even a delivery confirmation e-mail.
"