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"It seems 1800Flowers has ruined quite a few other people's Valentines Day. I'm sorry but I'll never be ordering from this company again. My flowers were not delivered even after paying a premium for them to be guaranteed delivery on Valentines day. It seems others haven't gotten through to customer service. Perhaps because I'm on the West Coast, I'm guessing the legion of East Coast customers complaining died down, so I was able to get through. I got a full refund and they're supposedly mailing me a $20 coupon. That doesn't make ammends for the disapointment. I hope everyone else is able to salvage their VDay!"
"Open letter to Jim McCann - President of 1800flowers.com
Good morning Jim,
I thought I’d spend a minute today telling you about my most recent experience with your company, 1800flowers.com.
In a word, absurd.
I placed an online order on 2/08/11 for 18 red roses to be delivered to my wife on Valentine’s day.
Simple enough, right.. that’s all your company does is arrange deliveries of flowers. You sell $500M a year, so I was confident that you could ‘deliver’ on that promise.
Nope.
Your company failed to deliver my VALENTINE’S flowers to my wife on VALENTINE'S day.
They weren't delivered by 3:30pm yesterday, so I checked online. Your ‘online tracking’ provided no information, other than a cryptic ‘we’re very busy and may not update this for 24-48 hours’. Huh?!
I’m getting really nervous now Jim, so I call and sit on hold for over 20 minutes. The rep I spoke with assured me that my flowers would be delivered by 5pm local time (business address). How she, from somewhere halfway around the Globe, could determine that was anyone’s guess. They were not delivered by 5:30pm when my wife actually left.
Utter failure.
I expect a full refund of $129.98 to my credit card or I will be contacting the NY Better Business Bureau as well as Mastercard to charge the full amount back since you failed to live up to your promise of delivering the flowers on the actual day I requested.
I have to be blunt Jim, and your company is many times larger than mine, I really think you need to take an honest look at how your company is viewed online. It’s not good, and apparently there are reasons for this.
I hope you do better - with other customers - in the future.
I'm done with you.
-------------------------
Here's the lame response from their 'customer service':
Dear Chris,
Thank you for contacting us.
We would like to inform you that according to our records the Credit Card company has already issued a credit on your order. We are unable to apply additional credit to your account.
Please accept our deepest apologies for all the inconvenience this may have caused you. Rest assured that the standard of our service is much higher than what we have displayed on this occasion. We take great pride in ensuring all orders are delivered in a timely manner, unfortunately, this time we have failed you.
We hope you will give us another opportunity to prove to you that the standard of our service is much better than what we have display on this occasion. Once again, we apologize for the inconvenience and we look forward to keep serving your gifting needs in the future.
If you have any other questions or concerns, please do not hesitate to contact us at the address listed below.
Sincerely, Tania de Leon Sales and Service Specialist custservice@1800flowers.com
----------------------
Fat chance I'll provide you the opportunity to serve me again. NEVER, NEVER, NEVER."
This review was modified by 1toughcustomer on February 17 2011 06:08:09 AM
"I received 18 red roses for Valentine's Day this morning from my boyfriend, who ordered them from 1800 FLOWERS.com. It has been a little less than 4 hours since I got them, but they are dying already. When I took the flowers out of the box this morning, a few of them had already wilted, but I was hoping that the rest of them would be okay if I placed them in vase filled with water -- but no, every single one of them is wilting away. I am trying to contact them to file a complaint, but it doesn't seem like I would be able to get through to them anytime today... I am really disappointed to see dying roses on a Valentine's day. I am going to make sure to tell everyone NEVER to buy flowers from this place again. What an utter disappointment!"
This review was modified by angelaychoi on February 14 2011 01:22:04 PM
"My experience was the same as the other reviews. This company is not prepared to handle a high demand of orders. I ordered a Valentine's Day gift for my boyfriend and they never delivered. It was hell trying to get through to customer service, as there lines were very busy. I must have gotten hung up on by their automated system 20 times before staying on queue for 30 min for an agent. The agent called the local florist, which did not answer the phone. It was a horrible experience and completely killed the Valentine's Day mood.
I called today (following morning) and they still had a high call volume. I waited exactly 20 min to get an agent on the line, but they refunded my money.
Needless to say, I WILL NEVER ORDER FROM 1800 FLOWERS.COM. !!!!!!!! "
"My husband ordered flowers on 2/11/12 to be delivered to my office on Valentine's Day. He paid an extra charge to have them delivered on 2/14 as a surprise. They didn't come on 2/14. On 2/15, at 2:00pm, I called 1-800 Flowers. After being on hold for more than 12 minutes, I was told by an Hispanic Customer Service Rep in hard to understand English that "The florist didn't deliver my order because they had too many orders to fill and were too busy". I was also told that they could get my order to me by Thursday afternoon, 2/16/12! Way to ruin my Valentine's day surprise. I told them just to refund the full amount, including the extra sur-charge that my husband paid for guaranteed Valentine's Day delivery. The CSR had to put me on hold to get a supervisor's approval!!!!!!!! RIDICULOUS! I am going to instruct my husband and all of my friends to never order from 1-800 Flowers again!
"On 01/27, I ordered roses and a balloon to be delivered to my wife at work on Valentine's Day. Valentine's Day came and went and no roses were ever delivered. I attempted to call 1800flowers for 3 hours and the line was busy. I also attempted to contact them via their on-line customer service but I continuously got disconnected from their server. I have also sent three emails to them and they haven't responded to any of them.
Finally, at 11:45 on February 15th, the roses were delivered to my wife but there was no balloon. About an hour later I received a delivery confirmation email from 1800flowers stating that the flowers were delivered on 02/14.
I am very dissatisfied with this company and I would not recommend them to anyone."
"1800flowers.com didn't do a very good job delivering flowers.
I ordered a flower delivery for a surprise to my girlfriend at work on a Friday.
They didn't show up. The delivery shop called at about 5:30 pm and promised them later that night. Then called again and promised them Saturday morning. Then Saturday afternoon. Etc.
They ended up delivering them to the wrong address on Sunday, after I'd asked the delivery to be canceled.
1800flowers eventually refunded my money, which they should have done immediately when the delivery was missed and then I canceled it. Instead it took a *lot* of badgering and I heard a lot of excuses about how canceling orders was impossible, refunding money was impossible, etc.
Overall: -Not too impressed with their service. -Less impressed with their response to a problem."
This review was modified by nemakit on October 09 2009 03:55:36 PM
"Absolutely terrible. Placed a single order for Valentine's Day flowers using a coupon I received off of a box of chocolates, and then the day that the item was supposed to be delivered, I receive a cancellation e-mail from 1-800-flowers stating that the coupon was invalid/fraudulent. WTF?! I'm holding it in my hand!
I will NEVER, EVER place another order with 1-800-Flowers again. They have lost my business for life, and I will tell every single person I can about what a horrible experience I had with them. Shame on you, 1-800-Flowers."
"I ordered flowers for my mom and they missed her birthday. When I complained they offered me a 20% discount on next order!!! Are you kidding She gets her flowers a day late even though I ordered them 10 days ahead of time. I will not be ordering again! "
"I ordered a dozen roses and a stuffed bear to be delivered to my wife at work on Valentine's Day. I paid $15 extra to "ensure delivery on the holiday."
She didn't get it, even though two other deliveries from 1800flowers got to other customers at her place of work.
I never got a call or email to let me know that there was a problem.
I started calling customer support at 5:15PM PST, and the system would answer, tell me that "all of our gift advisors are currently assisting other customers…. Thank you for calling 1800flowers.com – Goodbye." and then hang up. At the same time, I logged in to the “online chat” system at number 678 in line.
I auto-redialed 282 times until they finally answered at 10:27pm, and put me on hold for 27 minutes.
At 10:54 “Leslie” finally answered my call, and was polite and conciliatory at first. (by the way, I was still number 96 in queue for the “online chat support” at this time.)
"Leslie" offered to refund 50% of the cost, and would call me tomorrow after she talked to the florist if it was possible that my wife might get the flowers sometime on the 15th. I DID consider accepting the offer, but began to wonder if I would end up redialing for another five hours the next day, so I decided to try to figure out if I could really trust the company to follow up in a reasonable time. (NOTE: that by the time I really got done with thinking about this, I did have serious doubt that I’d be able to convince myself to trust them, but I continued on:
I POLITELY pointed out that I’d been calling since five, and that I was concerned about getting the promised call back, and (NOTE: I checked my audio recording of this whole conversation, and was surprised to find that I was indeed, very polite, even after “Leslie” began to get snotty…)
Then I said: (still polite) “I mean, you know, I can’t be on the phone all day waiting to see if you guys delivered the order…”
“Leslie” interrupted me and said: “We are going to call YOU Mr. .” To which I replied: “Sure, When?” (polite, but firm at this point.)
It went downhill from here, including a lecture about: “I also have a lot of other customers; there is a high call volume today, IT IS A HOLIDAY.”
(She didn't mention that it was their single most money-making day of the year, and that they should probably be reasonably staffed, so that people might decide that they had decent service and maybe order from them on mother's day, etc...)
I told her to cancel the order, at which point she informed me that it would be up to five days before I get a credit. I told her she had 24 hours, as it only took 6 hours for the original charge to show up in my account. In an angry tone, she said: " no sir, it takes to to five business days for that credit to process… I don’t have any control over how that process is…"
I've used this company before, and the delivery got there fine, and even though it wasn’t EXACTLY what I ordered, it was ballpark, so I thought they were OK, but when there's a problem, if you’re lucky, you’ll get through to the moron night staff to treat you like crap and lie to you.
Do NOT do business with this company, if there are any problems with your order, you'll regret it. I hope I get my money back, but I’ll be surprised if it’s that easy.
Update: Immediately after my phone conversation, I sent an email to customer support requesting a call back or email from a manager to assure me that I was going to get my money back.
On the 17th, after hearing nothing, and confirming with my bank that there were no credits pending, I filed a complaint with the Better Business Bureau.
On the 24th, I finally got a call from 1-800-flowers, stating that they were calling because of the BBB complaint. She apologized and then said, I see you sent an email, but it looks like we never replied, and added that they're "still trying to find out why the florist did not deliver" then she said that they issued a full refund on the 15th. (It did show up in my account about 5 hours after I complained to the BBB, on the 17th.) She argued with me a bit because apparently It was wrong of me to call the bank and stop payment on the original charge, even though it took me more than 5 hours, to get through, was treated rudely, and never got a response from management when requested.
She then offered me a 10% off coupon for future purchases. I said I wouldn't be spending money with them in the future, so that would be pointless. She then offered a free delivery of flowers. I didn't ask what price range, but I did say: "So that I can give you free advertisement for your bad service?" And she said "I guess there's noting we can do for you then..." and hung up. "
This review was modified by KarlDF on February 26 2006 07:27:28 AM
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![Share](javascript:share_rating({"review_body":"Open letter to Jim McCann - President of 1800flowers.com<br><br>Good morning Jim,<br><br>I thought I\u2019d spend a minute today telling you about my most recent experience with your company, 1800flowers.com.<br><br>In a word, absurd.<br><br>I placed an online order on 2\/08\/11 for 18 red roses to be delivered to my wife on Valentine\u2019s day.<br><br>Simple enough, right.. that\u2019s all your company does is arrange deliveries of flowers. You sell $500M a year, so I was confident that you could \u2018deliver\u2019 on that promise.<br><br>Nope.<br><br>Your company failed to deliver my VALENTINE\u2019S flowers to my wife on VALENTINE\u0027S day. <br><br>They weren\u0027t delivered by 3:30pm yesterday, so I checked online. Your \u2018online tracking\u2019 provided no information, other than a cryptic \u2018we\u2019re very busy and may not update this for 24-48 hours\u2019. Huh?! <br><br>I\u2019m getting really nervous now Jim, so I call and sit on hold for over 20 minutes. The rep I spoke with assured me that my flowers would be delivered by 5pm local time (business address). How she, from somewhere halfway around the Globe, could determine that was anyone\u2019s guess. They were not delivered by 5:30pm when my wife actually left. <br><br>Utter failure.<br><br>I expect a full refund of $129.98 to my credit card or I will be contacting the NY Better Business Bureau as well as Mastercard to charge the full amount back since you failed to live up to your promise of delivering the flowers on the actual day I requested.<br><br>I have to be blunt Jim, and your company is many times larger than mine, I really think you need to take an honest look at how your company is viewed online. It\u2019s not good, and apparently there are reasons for this.<br><br>I hope you do better - with other customers - in the future.<br><br>I\u0027m done with you.<br><br>-------------------------<br><br>Here\u0027s the lame response from their \u0027customer service\u0027:<br><br>Dear Chris,<br><br>Thank you for contacting us.<br><br>We would like to inform you that according to our records the Credit Card company has already issued a credit on your order. We are unable to apply additional credit to your account. <br><br>Please accept our deepest apologies for all the inconvenience this may have caused you. Rest assured that the standard of our service is much higher than what we have displayed on this occasion. We take great pride in ensuring all orders are delivered in a timely manner, unfortunately, this time we have failed you.<br><br>We hope you will give us another opportunity to prove to you that the standard of our service is much better than what we have display on this occasion. Once again, we apologize for the inconvenience and we look forward to keep serving your gifting needs in the future. <br><br>If you have any other questions or concerns, please do not hesitate to contact us at the address listed below. <br><br>Sincerely, <br>Tania de Leon<br>Sales and Service Specialist<br>custservice@1800flowers.com <br><br>----------------------<br><br>Fat chance I\u0027ll provide you the opportunity to serve me again. NEVER, NEVER, NEVER.","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/704131#comment704131","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"1toughcustomer","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I received 18 red roses for Valentine\u0027s Day this morning from my boyfriend, who ordered them from 1800 FLOWERS.com. It has been a little less than 4 hours since I got them, but they are dying already. When I took the flowers out of the box this morning, a few of them had already wilted, but I was hoping that the rest of them would be okay if I placed them in vase filled with water -- but no, every single one of them is wilting away. I am trying to contact them to file a complaint, but it doesn\u0027t seem like I would be able to get through to them anytime today... I am really disappointed to see dying roses on a Valentine\u0027s day. I am going to make sure to tell everyone NEVER to buy flowers from this place again. What an utter disappointment!","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/703633#comment703633","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"angelaychoi","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My experience was the same as the other reviews. This company is not prepared to handle a high demand of orders. I ordered a Valentine\u0027s Day gift for my boyfriend and they never delivered. It was hell trying to get through to customer service, as there lines were very busy. I must have gotten hung up on by their automated system 20 times before staying on queue for 30 min for an agent. The agent called the local florist, which did not answer the phone. It was a horrible experience and completely killed the Valentine\u0027s Day mood. <br><br>I called today (following morning) and they still had a high call volume. I waited exactly 20 min to get an agent on the line, but they refunded my money. <br><br>Needless to say, I WILL NEVER ORDER FROM 1800 FLOWERS.COM. !!!!!!!! ","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/704192#comment704192","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"letie1220","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My husband ordered flowers on 2\/11\/12 to be delivered to my office on Valentine\u0027s Day. He paid an extra charge to have them delivered on 2\/14 as a surprise.<br>They didn\u0027t come on 2\/14. On 2\/15, at 2:00pm, I called 1-800 Flowers. After being on hold for more than 12 minutes, I was told by an Hispanic Customer Service Rep in hard to understand English that \u0022The florist didn\u0027t deliver my order because they had too many orders to fill and were too busy\u0022. I was also told that they could get my order to me by Thursday afternoon, 2\/16\/12! Way to ruin my Valentine\u0027s day surprise.<br>I told them just to refund the full amount, including the extra sur-charge that my husband paid for guaranteed Valentine\u0027s Day delivery. The CSR had to put me on hold to get a supervisor\u0027s approval!!!!!!!!<br>RIDICULOUS!<br>I am going to instruct my husband and all of my friends to never order from 1-800 Flowers again!<br><br>Negative 12 stars!","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/1256949#comment1256949","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"DixieDoodle","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"On 01\/27, I ordered roses and a balloon to be delivered to my wife at work on Valentine\u0027s Day. Valentine\u0027s Day came and went and no roses were ever delivered. I attempted to call 1800flowers for 3 hours and the line was busy. I also attempted to contact them via their on-line customer service but I continuously got disconnected from their server. I have also sent three emails to them and they haven\u0027t responded to any of them. <br><br>Finally, at 11:45 on February 15th, the roses were delivered to my wife but there was no balloon. About an hour later I received a delivery confirmation email from 1800flowers stating that the flowers were delivered on 02\/14. <br><br>I am very dissatisfied with this company and I would not recommend them to anyone.","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/245445#comment245445","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"jnewbe","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"1800flowers.com didn\u0027t do a very good job delivering flowers.<br><br>I ordered a flower delivery for a surprise to my girlfriend at work on a Friday.<br><br>They didn\u0027t show up. The delivery shop called at about 5:30 pm and promised them later that night. Then called again and promised them Saturday morning. Then Saturday afternoon. Etc.<br><br>They ended up delivering them to the wrong address on Sunday, after I\u0027d asked the delivery to be canceled. <br><br>1800flowers eventually refunded my money, which they should have done immediately when the delivery was missed and then I canceled it. Instead it took a *lot* of badgering and I heard a lot of excuses about how canceling orders was impossible, refunding money was impossible, etc.<br><br>Overall: <br>-Not too impressed with their service. <br>-Less impressed with their response to a problem.","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/501054#comment501054","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"nemakit","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Absolutely terrible. Placed a single order for Valentine\u0027s Day flowers using a coupon I received off of a box of chocolates, and then the day that the item was supposed to be delivered, I receive a cancellation e-mail from 1-800-flowers stating that the coupon was invalid\/fraudulent. WTF?! I\u0027m holding it in my hand! <br><br>I will NEVER, EVER place another order with 1-800-Flowers again. They have lost my business for life, and I will tell every single person I can about what a horrible experience I had with them. Shame on you, 1-800-Flowers.","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/540852#comment540852","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"decognan","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered flowers for my mom and they missed her birthday. When I complained they offered me a 20% discount on next order!!! Are you kidding<br>She gets her flowers a day late even though I ordered them 10 days ahead of time.<br>I will not be ordering again!<br>","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/565123#comment565123","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"susanshop","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a dozen roses and a stuffed bear to be delivered to my wife at work on Valentine\u0027s Day. I paid $15 extra to \u0022ensure delivery on the holiday.\u0022 <br><br>She didn\u0027t get it, even though two other deliveries from 1800flowers got to other customers at her place of work. <br><br>I never got a call or email to let me know that there was a problem.<br><br>I started calling customer support at 5:15PM PST, and the system would answer, tell me that \u0022all of our gift advisors are currently assisting other customers\u2026. Thank you for calling 1800flowers.com \u2013 Goodbye.\u0022 and then hang up. At the same time, I logged in to the \u201conline chat\u201d system at number 678 in line.<br><br>I auto-redialed 282 times until they finally answered at 10:27pm, and put me on hold for 27 minutes. <br><br>At 10:54 \u201cLeslie\u201d finally answered my call, and was polite and conciliatory at first. (by the way, I was still number 96 in queue for the \u201conline chat support\u201d at this time.)<br><br>\u0022Leslie\u0022 offered to refund 50% of the cost, and would call me tomorrow after she talked to the florist if it was possible that my wife might get the flowers sometime on the 15th. I DID consider accepting the offer, but began to wonder if I would end up redialing for another five hours the next day, so I decided to try to figure out if I could really trust the company to follow up in a reasonable time. (NOTE: that by the time I really got done with thinking about this, I did have serious doubt that I\u2019d be able to convince myself to trust them, but I continued on:<br><br>I POLITELY pointed out that I\u2019d been calling since five, and that I was concerned about getting the promised call back, and (NOTE: I checked my audio recording of this whole conversation, and was surprised to find that I was indeed, very polite, even after \u201cLeslie\u201d began to get snotty\u2026) <br><br>Then I said: (still polite) \u201cI mean, you know, I can\u2019t be on the phone all day waiting to see if you guys delivered the order\u2026\u201d<br><br>\u201cLeslie\u201d interrupted me and said: \u201cWe are going to call YOU Mr. .\u201d To which I replied: \u201cSure, When?\u201d (polite, but firm at this point.) <br><br>It went downhill from here, including a lecture about: \u201cI also have a lot of other customers; there is a high call volume today, IT IS A HOLIDAY.\u201d<br><br>(She didn\u0027t mention that it was their single most money-making day of the year, and that they should probably be reasonably staffed, so that people might decide that they had decent service and maybe order from them on mother\u0027s day, etc...)<br><br> I told her to cancel the order, at which point she informed me that it would be up to five days before I get a credit. I told her she had 24 hours, as it only took 6 hours for the original charge to show up in my account. In an angry tone, she said: \u0022 no sir, it takes to to five business days for that credit to process\u2026 I don\u2019t have any control over how that process is\u2026\u0022 <br><br>I\u0027ve used this company before, and the delivery got there fine, and even though it wasn\u2019t EXACTLY what I ordered, it was ballpark, so I thought they were OK, but when there\u0027s a problem, if you\u2019re lucky, you\u2019ll get through to the moron night staff to treat you like crap and lie to you.<br><br>Do NOT do business with this company, if there are any problems with your order, you\u0027ll regret it. I hope I get my money back, but I\u2019ll be surprised if it\u2019s that easy.<br><br><br>Update:<br>Immediately after my phone conversation, I sent an email to customer support requesting a call back or email from a manager to assure me that I was going to get my money back. <br><br>On the 17th, after hearing nothing, and confirming with my bank that there were no credits pending, I filed a complaint with the Better Business Bureau. <br><br>On the 24th, I finally got a call from 1-800-flowers, stating that they were calling because of the BBB complaint. She apologized and then said, I see you sent an email, but it looks like we never replied, and added that they\u0027re \u0022still trying to find out why the florist did not deliver\u0022 then she said that they issued a full refund on the 15th. (It did show up in my account about 5 hours after I complained to the BBB, on the 17th.) She argued with me a bit because apparently It was wrong of me to call the bank and stop payment on the original charge, even though it took me more than 5 hours, to get through, was treated rudely, and never got a response from management when requested. <br><br>She then offered me a 10% off coupon for future purchases. I said I wouldn\u0027t be spending money with them in the future, so that would be pointless. She then offered a free delivery of flowers. I didn\u0027t ask what price range, but I did say: \u0022So that I can give you free advertisement for your bad service?\u0022 And she said \u0022I guess there\u0027s noting we can do for you then...\u0022 and hung up.<br>","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/245225#comment245225","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"KarlDF","rating":"1"}, "single");){kind=link}
"It seems 1800Flowers has ruined quite a few other people's Valentines Day. I'm sorry but I'll never be ordering from this company again. My flowers were not delivered even after paying a premium for them to be guaranteed delivery on Valentines day. It seems others haven't gotten through to customer service. Perhaps because I'm on the West Coast, I'm guessing the legion of East Coast customers complaining died down, so I was able to get through. I got a full refund and they're supposedly mailing me a $20 coupon. That doesn't make ammends for the disapointment. I hope everyone else is able to salvage their VDay!"