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Plant dead in one day and never replaced.
"My daughter sent me flowers for Mother's Day. They were dead overnight. When she asked them to replace them as per their guarantee, they never shipped any replacement."
DO NOT ORDER FUNERAL FLOWERS FROM THEM EVER!!!
"We ordered funeral flowers on Saturday for a funeral visitation in MI on a Monday. On the day of the visitation, we received an email at 9am (it started at 5pm) that the local florist had begun preparing the order. At 5pm, they weren't there. I called and they apologized (oh, and the agent said I know how you feel...to which I responded, "have you ever not been able to go to a funeral, sent flowers in your place and they didn't arrive?"...they hadn't) and promised to have them there for the actual funeral the next day. They never arrived. That agent explained that the florist did not have enough red roses to make the arrangement so didn't deliver them. We received no notice, they did nothing proactive to fix it, just didn't do anything. Because of their error, they promised to refund the entire amount and send an arrangement to the house later that day with a personal note of apology. Surprise, surprise, surprise...that was not delivered either. Under no circumstances should you ever use this company to attempt to express your condolences...it will hurt the grieving person even worse than what they are already feeling...you will be responsible after reading this warning. Worse customer experience ever!! Wish I could give them a 0 or worse!! "
"Ordered funeral flowers large.came small size. Said they would compensate and red liver. Ever happened!! Embarrassing for me and family!!Worst customer service! They could care less! Never again!!"
100% Smile Guarantee 100% Faulse
"I ordered a crystal flower for my wife on Mothers Day. When it arrived she did not like it so we decided to return it after all their "100 % Smile Guarantee" contains the exact line of "So if you, or the person who receives your gift, has any issue at all, we'll do whatever we can to make it right - no questions asked." . Every call has had the same answer they will not take it back. I would understand if what I ordered were cut flowers it would be kind of hard to return something like that but this was glass. I will never order from then again!!!!! "
Worst customer service and flowers were never delivered for mothers day
"Do not ever try ordering flowers from 1800 flowers because they will never get delivered no matter how many call center representatives you speak to. Ordered flowers to be delivered Saturday May 13th for mothers day that never came. After speaking with customer service they told me they would be delivered Sunday May 14th. They again never showed and proceeded to "promise" they would be delivered Monday May 15th. They still never came. All they did was give me a full refund for the flowers my mother never received for mothers day and apologized that they never came. The woman then told me there was no supervisor available after asking for a manager. Never will I ever try ordering flowers here again!"
BUYER BEWARE OF 1-800 FLOWERS
"BUYER BEWARE OF 1-1800 FLOWERSMy sons are, without a doubt, the best sons in the world. They both live out of state and do their best to keep in touch and remember special occasions - "Mother's Day" is one, and I was so thrilled to receive a big purple box from 1-800-FLOWERS at my door. However, within minutes.... not hours or days, I am talking MINUTES petals from the 2 dozen roses they sent me were dropping like flies. It was so heartbreaking and not just because of the terrible "dead" flowers, but because I knew these boys wanted to send me something beautiful and this was not a cheap gift. They expected the roses would last at least through Mother's Day and probably longer. Thank you Brent and Brad, I know what was in your heart!! :DBuyer Beware of 1-1800 FLOWERS. Unfortunately I am not able to attached pictures of what my Mother's Day roses looked like by the morning after, but it's not a pretty sight."
I will NEVER use them again...1st & LAST time!
"I ordered Mother's Day flowers to be delivered. At 8:00 pm the day the bouquet was to be delivered it still have not arrived. I called customer service they said they could not deliver to the location. That didn't stop them from charging my debit card $69...after they already had the location for the deliver(they were unable to deliver to). I still haven't received a refund. Had to call customer service 3x. Customer service is slow and incompetent!"
Worst Mother's Day Service Possible
"The worst service ever. I ordered flowers for Mother's Day paid a service charge and a second charge for delivery on May 14. I received a confirmation that promised delivery between 8am and 9pm. That long delivery window and late end point was bad enough but then they failed to deliver.When I called to ask where the flowers were the customer service agent simply apologized and said they had no vendor available. We live in the Washington DC suburbs. It is not like florists are a rarity here.Postscript: I asked to speak to the customer service representative to speak to my supervisor. She then hung up. I called back and was told that I could not speak to a supervisor because the prior agent had left the matter open and therefore only her supervisor could access it. As they would not identify anyone for me to talk to, refused to let me talk to any supervisor, and refused to give any identifying details (such as an ID number) other than the fact that they were in one of several call centers located in the Philippines, I am pretty much out of luck - though I will call VISA and ask them for a full refund and NEVER use this company again."
Failed on My Daughter's 1st Mothers Day
"My daughter is in the Army and lives in Texas, I live in California. This was her 1st Mothers Day and I wanted it to be special. I ordered her flowers to be delivered today. I checked the website for delivery information several times throughout the day, and it continually showed a "pending delivery" status. At 7:30p (Texas time) I finally called 1800flowers to find my order had been cancelled and a refund issued. Apparently the arrangement I ordered had been cancelled because they did not have a local florist in Texas to handle the order. No phone call, no email from the company so I could order another arrangement to be delivered today. My daughters 1st Mother's Day, spent at home in Texas, with a teething baby, has come and gone with no flowers from her Momma. This was a missed opportunity to brighten her day and 1800 flowers failed in a huge way. I will never use them again and would never even recommend them to my worst enemy! "
How to make a gift giver feel bad and a gift receiver feel appreciative , and still collect payment for non-performing goods
"This must keep them a very low "FALSE" good review status. It seems like a scam that 1800Flowers will not offer customer service to recipients. How inclined would you be to call you loved ones, colleagues or anyone nice enough to send you flowers and tell them their gift is unacceptable? So they need to spend more of their time to spend a gift they already paid for and sent.This company's business model is designed to exclude feedback or complaints from recipients - the only person in the transaction who know the condition of the merchandise.These flowers were sent by my young adult son, 1200 miles from me, who made a generous dip in his budget to do a lovely thing on Mothers Day. So I spent over an hour of my Mother's Day with the website and "contact us" e-mail to try and send them photos and arrange for replacement shipment, without making my son feel bad. I spoke with someone who didn't understand what I was asking, had to leave the call repeatedly to find out what to say, and refused to give me a contact email so I could give feedback.I wish I could include the photos of 2 dozen flowers received Sat 3PM and by Sunday 8AM half were bent over, wilted or browned before the petals opened."
This company is horrible!!!!!!!
"This company needs to be put out of business. Ordered flowers for Mother's Day and was guaranteed delivery but flowers never showed up. Talked with multiple people with the same response that it was not their fault. Flowers can't be delivered until after Mother's Day and no apologies given just rude customer service. Do yourself a favor and don't ever use this company it is a rip off and they should be put out of business. "
Save your money, go somewhere else
"I ordered flowers to be sent to my boyfriend's mom for Mother's Day a week ago to be delivered the Thursday before. I never received a confirmation email about my order being processed or being shipped or out for delivery, so I called the day my order was supposed to be delivered. The FIRST time I called I was hung up on by the woman who answered. The SECOND time I called a guy named Ryan answered and told me my order would be delivered that day by 4pm. The THIRD time I called I spoke with a woman name Taraji ( I couldn't understand her through her accent) and she told me my order hadn't been processed properly and their florist never received my order. She then offered to re deliver it only to tell me that the arrangement I wanted was no longer available. How NO ONE was able to see this the initial TWO times I called is beyond me. The fact that NO ONE was aware that anything was wrong until I called is also beyond me. They are unprofessional, untrained and clearly inept. DO NOT ORDER FROM THEM. Save your money and use it at a local shop or something. Their whole customer service department ****. "
Same day delivery is a sham!
"So I ordered a beautiful arrangement of a dozen long stem roses to be delivered same day to my wifes work. I never received any emails to update me when it should be delivered. The only email i received was the order confirmation. Day 1 passes and still no emails or flower delivery. Just apologies from supervisor after supervisor offering $20 off of my next experience. Finally I am guaranteed by another supervisor that the flowers will be delivered the very next morning by lunch time. The next day comes and still no flowers. Supervisors can only offer to call shop and see when the delivery will take place. Turns out they can't get in touch with anyone at the floral shop. Finally i tell them I want a full refund. They ask if they can call my wife and explain to them what happened. At this point I'm absolutely livid and scream for my refund as them calling my wife will not help the situation, but only let her know to not expect the beautiful flowers I ordered her.I will never use this company again. I will never recommend anyone use this company ever. The experience was horrible 100% all around."
a good experience
"arrived on time, easy to select the right gift. unfortunately there is not much choice for free shipping items"
"Always happy with your services"