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"I ordered flowers from them for mothers day - they called me to ask the day and time for delivery which I supplied. I found out later that the package was delivered on the wrong day and it was also dumped on the front steps and left there. Disgusted. I called their customer service which was a joke. They told me there were dealing with it and would call me back the next day. It has been weeks and I still have not heard from them, no refund."
"Ordered flowers from them for MOTHER'S DAY! What a mess. I was sooooo embarrassed. They blamed the local florist. So disappointed..and I spent $100.00. I will NEVER do business with them again."
"Ordered flowers 4 days early for Mother's Day and the flowers never arrived. I got a thickly-accented barely-understandable phone message syaing I'd get a refund so I called back to see if the flowers were being sent. The customer service person was totally unhelpful, claimed the order had ben delivered several times, and tried to hang up on me. I have never had trouble before and was ready to be forgiving, but NO WAY I am ever ordering from them again."
"Very UPSET ARMY MOM.... I suggest that you do NOT order flowers from this company unless you want to not receive your order and be charged and not receive an email or phone call to let you know that the company ran out of flowers.... REALLY??? wth???"
This review was modified by ArmyMomTo1 on May 16 2012 02:41:07 PM
"Never delivered the order, never let us know. We checked the web site and found no tracking number. I called in, and they said the local florist didn't have the arrangement. No call back / e-mail, nothing. The flowers just didn't show up on Mother's day. Don't ever use these people!!! "
"Horrible experience, they mailed ugly flowers, then customer service promised to resend new flowers (but they never did) and they also promised me a $25 gift card (but they never sent it to me) and they also promised me a full credit (but they only gave me back half. "
"FLOWERS SHOWED UP LATE DESPITE GETTING A CONFIRMING E-MAIL THAT THEY HAD BEEN DELIVERED ON TIME. CUSTOMER SERVICE IS A JOKE COULDN'T READ BACK THE ORDER NUMBER, aVOID AT ALL COST."
"Ordered flowers for my sister-in-law who just had a baby girl. I picked the flowers because they came in a nice Vase that has an elephant decoration on it. Got a call this morning saying they didn't have the vase and they were going to replace it with a black one. Oh and this is from what i could understand from the woman who obviously didn't speak english. I kept saying that i did not want it and she kept asking "Is that okay?" I asked to speak with someone who was her manager and no one was around. Long story short i was on the phone with them for a half hour and I cancelled my order. Still waiting to get refunded. No one there speaks english, and they all say the same responses with you ask questions. HORRIBLE SERVICE, WILL NEVER RECOMMEND THEM TO ANYONE. The even offered me an $25 gift certificate to them, and i will NOT use it."
This review was modified by sm515 on May 15 2012 02:28:48 PM
"I ordered flowers from 1800 scam artists I mean flowers, last week. And received confirmation that my order would be delivered ON MOTHER'S DAY 5/13/2012. I received a call that morning from a customer service rep who could barely speak english/form a complete sentence. She informed me that, "No delivery today, this ok?" Um no, not ok. Why do they send out the confirmation then? She said they would be delivered the day after Mother's Day...well Monday came and went and only HALF my order was delivered. I have contacted them several times to ask for a refund of the other half and all I get is, "Sorry for the inconvenience." Horrible, horrible company."
"I only have a few more times to send my Mother flowers. 1-800 flowers just messed one of those opportunities up, and they could care less. I ordered on Friday for delivery on Sunday and they confirmed, but nothing was ever sent. If I hadn't visited this topic with my Mother, they would have just kept the money and never sent anything! I just can't believe Discover Card is partnering with such a low class company!! I'm taking my complaint to Discover, BBB, and at every review site online."
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![Share](javascript:share_rating({"review_body":"Ordered flowers from them for MOTHER\u0027S DAY! What a mess. I was sooooo embarrassed. They blamed the local florist. So disappointed..and I spent $100.00. I will NEVER do business with them again.","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/1550130#comment1550130","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"Timothydhall","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered flowers 4 days early for Mother\u0027s Day and the flowers never arrived. I got a thickly-accented barely-understandable phone message syaing I\u0027d get a refund so I called back to see if the flowers were being sent. The customer service person was totally unhelpful, claimed the order had ben delivered several times, and tried to hang up on me. I have never had trouble before and was ready to be forgiving, but NO WAY I am ever ordering from them again.","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/1549372#comment1549372","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"candic-t","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very UPSET ARMY MOM.... I suggest that you do NOT order flowers from this company unless you want to not receive your order and be charged and not receive an email or phone call to let you know that the company ran out of flowers.... REALLY??? wth???","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/1547152#comment1547152","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"ArmyMomTo1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Never delivered the order, never let us know. We checked the web site and found no tracking number. <br>I called in, and they said the local florist didn\u0027t have the arrangement. No call back \/ e-mail, nothing. The flowers just didn\u0027t show up on Mother\u0027s day.<br>Don\u0027t ever use these people!!! ","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/1544342#comment1544342","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"sdpeople","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Horrible experience, they mailed ugly flowers, then customer service promised to resend new flowers (but they never did) and they also promised me a $25 gift card (but they never sent it to me) and they also promised me a full credit (but they only gave me back half. ","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/1544204#comment1544204","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"TrueOne","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"FLOWERS SHOWED UP LATE DESPITE GETTING A CONFIRMING E-MAIL THAT THEY HAD BEEN DELIVERED ON TIME. CUSTOMER SERVICE IS A JOKE COULDN\u0027T READ BACK THE ORDER NUMBER, aVOID AT ALL COST.","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/1543776#comment1543776","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"RobertoR","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered flowers for my sister-in-law who just had a baby girl. I picked the flowers because they came in a nice Vase that has an elephant decoration on it. Got a call this morning saying they didn\u0027t have the vase and they were going to replace it with a black one. Oh and this is from what i could understand from the woman who obviously didn\u0027t speak english. I kept saying that i did not want it and she kept asking \u0022Is that okay?\u0022 I asked to speak with someone who was her manager and no one was around. Long story short i was on the phone with them for a half hour and I cancelled my order. Still waiting to get refunded. No one there speaks english, and they all say the same responses with you ask questions. HORRIBLE SERVICE, WILL NEVER RECOMMEND THEM TO ANYONE. The even offered me an $25 gift certificate to them, and i will NOT use it.","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/1543438#comment1543438","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"sm515","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered flowers from 1800 scam artists I mean flowers, last week. And received confirmation that my order would be delivered ON MOTHER\u0027S DAY 5\/13\/2012. I received a call that morning from a customer service rep who could barely speak english\/form a complete sentence. She informed me that, \u0022No delivery today, this ok?\u0022 Um no, not ok. Why do they send out the confirmation then? She said they would be delivered the day after Mother\u0027s Day...well Monday came and went and only HALF my order was delivered. I have contacted them several times to ask for a refund of the other half and all I get is, \u0022Sorry for the inconvenience.\u0022 Horrible, horrible company.","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/1543096#comment1543096","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"donnam0608","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I only have a few more times to send my Mother flowers. 1-800 flowers just messed one of those opportunities up, and they could care less. I ordered on Friday for delivery on Sunday and they confirmed, but nothing was ever sent. If I hadn\u0027t visited this topic with my Mother, they would have just kept the money and never sent anything! I just can\u0027t believe Discover Card is partnering with such a low class company!! I\u0027m taking my complaint to Discover, BBB, and at every review site online.","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/1542304#comment1542304","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"wridgerd","rating":"1"}, "single");){kind=link}
"I ordered flowers from them for mothers day - they called me to ask the day and time for delivery which I supplied. I found out later that the package was delivered on the wrong day and it was also dumped on the front steps and left there. Disgusted. I called their customer service which was a joke. They told me there were dealing with it and would call me back the next day. It has been weeks and I still have not heard from them, no refund."