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"1800 contacts promises a 100% satisfaction guaranteed. However, I have purchased contact in August and did not realize that they sent me the incorrect prescription until I needed to use the contact. When I contacted their offices to get the correct prescription they indicated that I needed a new prescription from my doctor. Now I have to pay a new doctors visit, which defeats the purpose of ordering from them. The way the economy is I cannot afford to keep paying doctor visits. I don't understand if they made the mistake. Why do I need to pay again for the doctor and for the new contacts? I am very dissatisfied with this company. Also you cannot seem to get the same answer from their costumer service agents. They are not consistent with their answerers or service. I do not recommend this to any one. People are better off going to their doctors and getting it right the first time."
This review was modified by DSolis on November 22 2010 10:55:25 AM
"I re-ordered for the 8th time from 1800 contacts and I have to admit that some of my previous orders went smoothly but others took a long time for me to get my contacts which is unacceptable. A place like this knows that people need them to see and they should process orders quickly and efficiently because of this. Anyways...
My last order was placed on March 14th. The order apparently shipped on the 16th. I called 1800 contacts on March 27th after the given 5-7 business days for the order to arrive. The first lady I spoke with, was nice at first but quickly turned rude and was mocking me in a sense when I was describing my situation to her. She was very over dramatic repeatedly saying, "Oh I am so sorry sir I really understand," in a happy go lucky voice after every sentence I ordered. I told her I wanted to discontinue my business with 1800contacts and to go ahead and cancel my order. She quickly responded "We can send you return labels sir and you can send them back and we will refund your credit card." She put me on hold and never came back so I called back after that and asked to speak to a supervisor. I was put on with Lisa N. who was very nice and ended up refunding my credit card and telling me to keep my contacts because she understood that the amount of time it was taking was unacceptable. She asked me if this was okay and I told her I would take them. Well my credit card has refunded and my contacts are not here yet. It is April 2nd. Although the supervisor I spoke with was top notch I am never ordering from this place again.
April 5th credit card has been refunded, but contacts never came."
This review was modified by Bon3thugz43v3r on April 05 2009 02:33:49 PM
"Extremely easy to deal with customer service! I was very pleased with how fast the turn around time is. I chose to contact them via e-mail and they were all very fast with responses and answers to my questions."
"I couldn't wait to find a site to rave about the outstanding customer service I received with 1800 Contacts! Always a live person answering the phone within 3 rings. When my first order didn't arrive in the 14 days expected, they promptly sent out another order overnight and sent me a postage paid return label when the original order was received so I could return it. Friendly, helpful Customer Service satff! I will be ordering from them again and again and definitely encourage others to do the same!"
"Prices are better than most places but staff is incompetent. Several miscommunications occurred on their part within one order. I would rather pay whatever retail price at a in person optical than deal with their issues. "
"I have been using 1800contacts for years (like 5 at least) and they continue to impress me with both their speed of shipping and their customer service.
They were a little more expensive, but it was worth it to know that my contacts would be at my house by 12 the next day (I wear dailies, so when my contacts are out, they are really out - no stretching to wear them just one extra day)."
"I really have to say - 1800contacts is by far the best online retailer that I have ever ordered from! Their 100% satisfaction guarantee is an understatement. I recently made a purchase for some color contacts and I did not like the color that I had ordered them in AFTER trying them on. I was just going to deal with the color and order another color after the box in question ran out. However, after a few weeks shy of my original order date, I called 1800contacts just to take a chance and inquire on whether or not I could return the contacts that I did not like for another color. I was well prepared to pay my own shipping to receive the new contacts and additional shipping to send the old ones back. I honestly didn't expect for them to allow me to return them (simply because I didn't like the color), but even more what I did not expect was for the representative to tell me that they'd send me out a brand new box for no extra charge even though I've used one pair of contacts in the box I'd already had. I also didn't expect for them to ship the new contacts off to me the same day I called about my issue! Not only was I not charged for shipping on the new order, but the represntative told me that the new order would have a return label in it for me to send the old ones back (free of charge to me). 1800contacts is a wonderful company - I've been ordering from them for over five years now! I'd never order from anyoe else unless they were to go out of business!"
"1800Contacts have always been a great store for online contact purchases. I have been using them for years, and will continue to do so for many more to come (unless I get Lasik). Their customer service is prompt and friendly, and their prices are hard to beat. My contacts always arrive on time or early, and their shipping prices are not that bad either.
One time my contacts were lost (the FedEx driver delivered them to some unknown house instead of mine) but the customer service agent was able to assist me and get me the contacts that I desperately needed with both speed and accuracy.
I would highly recommend using them for your contacts, and you may as well purchase in bulk with their policy of taking back unopened contacts for a refund.
They are a company that I will use again for years, and have recommended to everyone I know. "
"This was my first time using 1-800 contacts and I couldn't be happier! I found a price online for cheaper contacts and used their online chat system to get the price matched with a 2% additional discount. The customer service rep that I talked to was very helpful and efficient. She verified the price I had seen and matched it within a couple minutes. Since I was a first time customer, she also set up my online account for me and told me how to securely enter my credit card information. She also gave me instructions on emailing my prescription so they could more quickly verify my information. The whole ordering process took about fifteen minutes!! And I received a shipping confirmation the next day. (This will take longer if you don't have a copy your prescription and they contact your doctor for you.)
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posted Apr-02-2009 
This review was modified by 
![Share](javascript:share_rating({"review_body":"I re-ordered for the 8th time from 1800 contacts and I have to admit that some of my previous orders went smoothly but others took a long time for me to get my contacts which is unacceptable. A place like this knows that people need them to see and they should process orders quickly and efficiently because of this. Anyways...<br><br>My last order was placed on March 14th. The order apparently shipped on the 16th. I called 1800 contacts on March 27th after the given 5-7 business days for the order to arrive. The first lady I spoke with, was nice at first but quickly turned rude and was mocking me in a sense when I was describing my situation to her. She was very over dramatic repeatedly saying, \u0022Oh I am so sorry sir I really understand,\u0022 in a happy go lucky voice after every sentence I ordered. I told her I wanted to discontinue my business with 1800contacts and to go ahead and cancel my order. She quickly responded \u0022We can send you return labels sir and you can send them back and we will refund your credit card.\u0022 She put me on hold and never came back so I called back after that and asked to speak to a supervisor. I was put on with Lisa N. who was very nice and ended up refunding my credit card and telling me to keep my contacts because she understood that the amount of time it was taking was unacceptable. She asked me if this was okay and I told her I would take them. Well my credit card has refunded and my contacts are not here yet. It is April 2nd. Although the supervisor I spoke with was top notch I am never ordering from this place again.<br><br>April 5th credit card has been refunded, but contacts never came.","link":"http:\/\/www.resellerratings.com\/store\/1_800_CONTACTS\/comment\/454974#comment454974","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_CONTACTS.jpg","store_name":"1-800 CONTACTS","username":"Bon3thugz43v3r","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Extremely easy to deal with customer service! I was very pleased with how fast the turn around time is. I chose to contact them via e-mail and they were all very fast with responses and answers to my questions.","link":"http:\/\/www.resellerratings.com\/store\/1_800_CONTACTS\/comment\/1215541#comment1215541","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_CONTACTS.jpg","store_name":"1-800 CONTACTS","username":"scaeriel","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I couldn\u0027t wait to find a site to rave about the outstanding customer service I received with 1800 Contacts! Always a live person answering the phone within 3 rings. When my first order didn\u0027t arrive in the 14 days expected, they promptly sent out another order overnight and sent me a postage paid return label when the original order was received so I could return it. Friendly, helpful Customer Service satff! I will be ordering from them again and again and definitely encourage others to do the same!","link":"http:\/\/www.resellerratings.com\/store\/1_800_CONTACTS\/comment\/723022#comment723022","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_CONTACTS.jpg","store_name":"1-800 CONTACTS","username":"rdessez1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Prices are better than most places but staff is incompetent. Several miscommunications occurred on their part within one order. I would rather pay whatever retail price at a in person optical than deal with their issues. ","link":"http:\/\/www.resellerratings.com\/store\/1_800_CONTACTS\/comment\/1327519#comment1327519","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_CONTACTS.jpg","store_name":"1-800 CONTACTS","username":"Priscilla220","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have been using 1800contacts for years (like 5 at least) and they continue to impress me with both their speed of shipping and their customer service.<br><br>They were a little more expensive, but it was worth it to know that my contacts would be at my house by 12 the next day (I wear dailies, so when my contacts are out, they are really out - no stretching to wear them just one extra day).","link":"http:\/\/www.resellerratings.com\/store\/1_800_CONTACTS\/comment\/788557#comment788557","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_CONTACTS.jpg","store_name":"1-800 CONTACTS","username":"sativabella","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I really have to say - 1800contacts is by far the best online retailer that I have ever ordered from! Their 100% satisfaction guarantee is an understatement. I recently made a purchase for some color contacts and I did not like the color that I had ordered them in AFTER trying them on. I was just going to deal with the color and order another color after the box in question ran out. However, after a few weeks shy of my original order date, I called 1800contacts just to take a chance and inquire on whether or not I could return the contacts that I did not like for another color. I was well prepared to pay my own shipping to receive the new contacts and additional shipping to send the old ones back. I honestly didn\u0027t expect for them to allow me to return them (simply because I didn\u0027t like the color), but even more what I did not expect was for the representative to tell me that they\u0027d send me out a brand new box for no extra charge even though I\u0027ve used one pair of contacts in the box I\u0027d already had. I also didn\u0027t expect for them to ship the new contacts off to me the same day I called about my issue! Not only was I not charged for shipping on the new order, but the represntative told me that the new order would have a return label in it for me to send the old ones back (free of charge to me). 1800contacts is a wonderful company - I\u0027ve been ordering from them for over five years now! I\u0027d never order from anyoe else unless they were to go out of business!","link":"http:\/\/www.resellerratings.com\/store\/1_800_CONTACTS\/comment\/715743#comment715743","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_CONTACTS.jpg","store_name":"1-800 CONTACTS","username":"cc412975","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"1800Contacts have always been a great store for online contact purchases. I have been using them for years, and will continue to do so for many more to come (unless I get Lasik). Their customer service is prompt and friendly, and their prices are hard to beat. My contacts always arrive on time or early, and their shipping prices are not that bad either.<br><br>One time my contacts were lost (the FedEx driver delivered them to some unknown house instead of mine) but the customer service agent was able to assist me and get me the contacts that I desperately needed with both speed and accuracy.<br><br>I would highly recommend using them for your contacts, and you may as well purchase in bulk with their policy of taking back unopened contacts for a refund.<br><br>They are a company that I will use again for years, and have recommended to everyone I know. ","link":"http:\/\/www.resellerratings.com\/store\/1_800_CONTACTS\/comment\/375125#comment375125","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_CONTACTS.jpg","store_name":"1-800 CONTACTS","username":"Indiana411","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This was my first time using 1-800 contacts and I couldn\u0027t be happier! I found a price online for cheaper contacts and used their online chat system to get the price matched with a 2% additional discount. The customer service rep that I talked to was very helpful and efficient. She verified the price I had seen and matched it within a couple minutes. Since I was a first time customer, she also set up my online account for me and told me how to securely enter my credit card information. She also gave me instructions on emailing my prescription so they could more quickly verify my information. The whole ordering process took about fifteen minutes!! And I received a shipping confirmation the next day. (This will take longer if you don\u0027t have a copy your prescription and they contact your doctor for you.) <br><br>I will definitely be ordering from them again. ","link":"http:\/\/www.resellerratings.com\/store\/1_800_CONTACTS\/comment\/1403663#comment1403663","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_CONTACTS.jpg","store_name":"1-800 CONTACTS","username":"LW0612","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Love 1800 contacts, more convenient than going out to the city to get my contacts, and cheaper too.<br><br>Nothing else needs to be said, if you need contacts get em here!","link":"http:\/\/www.resellerratings.com\/store\/1_800_CONTACTS\/comment\/614535#comment614535","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_CONTACTS.jpg","store_name":"1-800 CONTACTS","username":"wilson.walker","rating":"5"}, "single");){kind=link}
"1800 contacts promises a 100% satisfaction guaranteed. However, I have purchased contact in August and did not realize that they sent me the incorrect prescription until I needed to use the contact. When I contacted their offices to get the correct prescription they indicated that I needed a new prescription from my doctor. Now I have to pay a new doctors visit, which defeats the purpose of ordering from them. The way the economy is I cannot afford to keep paying doctor visits. I don't understand if they made the mistake. Why do I need to pay again for the doctor and for the new contacts? I am very dissatisfied with this company. Also you cannot seem to get the same answer from their costumer service agents. They are not consistent with their answerers or service. I do not recommend this to any one. People are better off going to their doctors and getting it right the first time."