We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.
"I was given what I already thought was a great price for a year's supply of contacts. When I started an online chat with a representative, she informed of the price match guarantee and I was able to save almost $100. The entire process took about ten minutes. I emailed them my script and received a shipping confirmation email within five minutes. I couldn't be happier."
"This was my first time using 1-800 contacts and I couldn't be happier! I found a price online for cheaper contacts and used their online chat system to get the price matched with a 2% additional discount. The customer service rep that I talked to was very helpful and efficient. She verified the price I had seen and matched it within a couple minutes. Since I was a first time customer, she also set up my online account for me and told me how to securely enter my credit card information. She also gave me instructions on emailing my prescription so they could more quickly verify my information. The whole ordering process took about fifteen minutes!! And I received a shipping confirmation the next day. (This will take longer if you don't have a copy your prescription and they contact your doctor for you.)
"Prices are better than most places but staff is incompetent. Several miscommunications occurred on their part within one order. I would rather pay whatever retail price at a in person optical than deal with their issues. "
"Extremely easy to deal with customer service! I was very pleased with how fast the turn around time is. I chose to contact them via e-mail and they were all very fast with responses and answers to my questions."
"I have been using 1800contacts for years (like 5 at least) and they continue to impress me with both their speed of shipping and their customer service.
They were a little more expensive, but it was worth it to know that my contacts would be at my house by 12 the next day (I wear dailies, so when my contacts are out, they are really out - no stretching to wear them just one extra day)."
"I couldn't wait to find a site to rave about the outstanding customer service I received with 1800 Contacts! Always a live person answering the phone within 3 rings. When my first order didn't arrive in the 14 days expected, they promptly sent out another order overnight and sent me a postage paid return label when the original order was received so I could return it. Friendly, helpful Customer Service satff! I will be ordering from them again and again and definitely encourage others to do the same!"
"I really have to say - 1800contacts is by far the best online retailer that I have ever ordered from! Their 100% satisfaction guarantee is an understatement. I recently made a purchase for some color contacts and I did not like the color that I had ordered them in AFTER trying them on. I was just going to deal with the color and order another color after the box in question ran out. However, after a few weeks shy of my original order date, I called 1800contacts just to take a chance and inquire on whether or not I could return the contacts that I did not like for another color. I was well prepared to pay my own shipping to receive the new contacts and additional shipping to send the old ones back. I honestly didn't expect for them to allow me to return them (simply because I didn't like the color), but even more what I did not expect was for the representative to tell me that they'd send me out a brand new box for no extra charge even though I've used one pair of contacts in the box I'd already had. I also didn't expect for them to ship the new contacts off to me the same day I called about my issue! Not only was I not charged for shipping on the new order, but the represntative told me that the new order would have a return label in it for me to send the old ones back (free of charge to me). 1800contacts is a wonderful company - I've been ordering from them for over five years now! I'd never order from anyoe else unless they were to go out of business!"
"Great service! I have been buying from 1800contacts for over 10 years and have found their service to be excellent. There prices are great too! I have multiple problems with the quality of a lens manufacturer and they sent me replacement lenses each time, no questions asked. "
"Excellent service! Prompt shipping, always go above and beyond for me. I have been with them for many years. They have even go far beyond their customer service. One time Walmart gave me a new brand that was way over priced for my budget. They personally called Walmart and found a better brand for my price. All I had to do is return to Walmart and get another prescription from the eye doctor. They are really good. When I call they immediately address me by my name, they are thorough with my purchase by stating my order over again, and immediately email me the transaction. Always sent to my door within two days!"
"1800 contacts promises a 100% satisfaction guaranteed. However, I have purchased contact in August and did not realize that they sent me the incorrect prescription until I needed to use the contact. When I contacted their offices to get the correct prescription they indicated that I needed a new prescription from my doctor. Now I have to pay a new doctors visit, which defeats the purpose of ordering from them. The way the economy is I cannot afford to keep paying doctor visits. I don't understand if they made the mistake. Why do I need to pay again for the doctor and for the new contacts? I am very dissatisfied with this company. Also you cannot seem to get the same answer from their costumer service agents. They are not consistent with their answerers or service. I do not recommend this to any one. People are better off going to their doctors and getting it right the first time."
This review was modified by DSolis on November 22 2010 10:55:25 AM
36,420 stores
1,203,884 reviews
6111 shoppers online now
Rating
Full Rating Profile
4 reviews 
Visa / Mastercard
American Express
Discover
Wire Transfer
Standard Next Day
2-3 Day Delivery
posted Mar-31-2012 
This review was modified by 
![Share](javascript:share_rating({"review_body":"This was my first time using 1-800 contacts and I couldn\u0027t be happier! I found a price online for cheaper contacts and used their online chat system to get the price matched with a 2% additional discount. The customer service rep that I talked to was very helpful and efficient. She verified the price I had seen and matched it within a couple minutes. Since I was a first time customer, she also set up my online account for me and told me how to securely enter my credit card information. She also gave me instructions on emailing my prescription so they could more quickly verify my information. The whole ordering process took about fifteen minutes!! And I received a shipping confirmation the next day. (This will take longer if you don\u0027t have a copy your prescription and they contact your doctor for you.) <br><br>I will definitely be ordering from them again. ","link":"http:\/\/www.resellerratings.com\/store\/1_800_CONTACTS\/comment\/1403663#comment1403663","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_CONTACTS.jpg","store_name":"1-800 CONTACTS","username":"LW0612","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Prices are better than most places but staff is incompetent. Several miscommunications occurred on their part within one order. I would rather pay whatever retail price at a in person optical than deal with their issues. ","link":"http:\/\/www.resellerratings.com\/store\/1_800_CONTACTS\/comment\/1327519#comment1327519","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_CONTACTS.jpg","store_name":"1-800 CONTACTS","username":"Priscilla220","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Extremely easy to deal with customer service! I was very pleased with how fast the turn around time is. I chose to contact them via e-mail and they were all very fast with responses and answers to my questions.","link":"http:\/\/www.resellerratings.com\/store\/1_800_CONTACTS\/comment\/1215541#comment1215541","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_CONTACTS.jpg","store_name":"1-800 CONTACTS","username":"scaeriel","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have been using 1800contacts for years (like 5 at least) and they continue to impress me with both their speed of shipping and their customer service.<br><br>They were a little more expensive, but it was worth it to know that my contacts would be at my house by 12 the next day (I wear dailies, so when my contacts are out, they are really out - no stretching to wear them just one extra day).","link":"http:\/\/www.resellerratings.com\/store\/1_800_CONTACTS\/comment\/788557#comment788557","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_CONTACTS.jpg","store_name":"1-800 CONTACTS","username":"sativabella","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I couldn\u0027t wait to find a site to rave about the outstanding customer service I received with 1800 Contacts! Always a live person answering the phone within 3 rings. When my first order didn\u0027t arrive in the 14 days expected, they promptly sent out another order overnight and sent me a postage paid return label when the original order was received so I could return it. Friendly, helpful Customer Service satff! I will be ordering from them again and again and definitely encourage others to do the same!","link":"http:\/\/www.resellerratings.com\/store\/1_800_CONTACTS\/comment\/723022#comment723022","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_CONTACTS.jpg","store_name":"1-800 CONTACTS","username":"rdessez1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I really have to say - 1800contacts is by far the best online retailer that I have ever ordered from! Their 100% satisfaction guarantee is an understatement. I recently made a purchase for some color contacts and I did not like the color that I had ordered them in AFTER trying them on. I was just going to deal with the color and order another color after the box in question ran out. However, after a few weeks shy of my original order date, I called 1800contacts just to take a chance and inquire on whether or not I could return the contacts that I did not like for another color. I was well prepared to pay my own shipping to receive the new contacts and additional shipping to send the old ones back. I honestly didn\u0027t expect for them to allow me to return them (simply because I didn\u0027t like the color), but even more what I did not expect was for the representative to tell me that they\u0027d send me out a brand new box for no extra charge even though I\u0027ve used one pair of contacts in the box I\u0027d already had. I also didn\u0027t expect for them to ship the new contacts off to me the same day I called about my issue! Not only was I not charged for shipping on the new order, but the represntative told me that the new order would have a return label in it for me to send the old ones back (free of charge to me). 1800contacts is a wonderful company - I\u0027ve been ordering from them for over five years now! I\u0027d never order from anyoe else unless they were to go out of business!","link":"http:\/\/www.resellerratings.com\/store\/1_800_CONTACTS\/comment\/715743#comment715743","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_CONTACTS.jpg","store_name":"1-800 CONTACTS","username":"cc412975","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great service! I have been buying from 1800contacts for over 10 years and have found their service to be excellent. There prices are great too! I have multiple problems with the quality of a lens manufacturer and they sent me replacement lenses each time, no questions asked. ","link":"http:\/\/www.resellerratings.com\/store\/1_800_CONTACTS\/comment\/713661#comment713661","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_CONTACTS.jpg","store_name":"1-800 CONTACTS","username":"cpaelton","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent service! Prompt shipping, always go above and beyond for me. I have been with them for many years. They have even go far beyond their customer service. One time Walmart gave me a new brand that was way over priced for my budget. They personally called Walmart and found a better brand for my price. All I had to do is return to Walmart and get another prescription from the eye doctor. They are really good. When I call they immediately address me by my name, they are thorough with my purchase by stating my order over again, and immediately email me the transaction. Always sent to my door within two days!","link":"http:\/\/www.resellerratings.com\/store\/1_800_CONTACTS\/comment\/670617#comment670617","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_CONTACTS.jpg","store_name":"1-800 CONTACTS","username":"myloveisbald","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"1800 contacts promises a 100% satisfaction guaranteed. However, I have purchased contact in August and did not realize that they sent me the incorrect prescription until I needed to use the contact. When I contacted their offices to get the correct prescription they indicated that I needed a new prescription from my doctor. Now I have to pay a new doctors visit, which defeats the purpose of ordering from them. The way the economy is I cannot afford to keep paying doctor visits. I don\u0027t understand if they made the mistake. Why do I need to pay again for the doctor and for the new contacts? I am very dissatisfied with this company. Also you cannot seem to get the same answer from their costumer service agents. They are not consistent with their answerers or service. I do not recommend this to any one. People are better off going to their doctors and getting it right the first time.","link":"http:\/\/www.resellerratings.com\/store\/1_800_CONTACTS\/comment\/641718#comment641718","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_CONTACTS.jpg","store_name":"1-800 CONTACTS","username":"DSolis","rating":"1"}, "single");){kind=link}
"I was given what I already thought was a great price for a year's supply of contacts. When I started an online chat with a representative, she informed of the price match guarantee and I was able to save almost $100. The entire process took about ten minutes. I emailed them my script and received a shipping confirmation email within five minutes. I couldn't be happier."