Apparel & Jewelry
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"Amazing Service! I don't understand any of the negative comments. I've used the service quite a few times and the costumer service I always very friendly,very easy to understand, and don't talk to you like you're a robot. Great service. Very fast ! Thank you!"
"Best customer service anywhere. Always a live person that picks up right away. Straight to business no bs they make it real easy and simple. Real friendly and the order is always right"
"Awful!! I ordered for my daughter and they put the address incorrectly. We never received the order; when I called for refund I was told we had to wait 10 days for a refund. 2 weeks later and no refund. I was told the credit would be towards future orders. I requested, again, a refund. The supervisor indicated it would tame 10 days. 2 weeks later (now going into a month from the initial mistake THEY made) I had to contact my credit card for the refund. My credit card company was able to get a refund."
"All the bad reviews have got to be fake...I just ordered some contacts, had to throw out the first 3 contacts for my left eye, talked to Brandon on their LIVE chat, super nice dude who confirmed that they're shipping out those 3 free of charge & to just throw the defective lenses out.All in all I've been with ordering from them for about 2-3 years & my experience had been great, good prices too (a little cheaper than my optometrist). I had one defective contact my last order but didn't realize how easy it was to get a replacement. Now I know to just chat online & problem solved.Fooey to all those hating on 1800 Contacts...they're awesome in my opinion. Try them out once at least.The way all online business should be."
"Better-than-average price; Exactly what I ordered and well packaged for shipping; I did not give them prescription, and they contacted my doctor the same day and shipped them; The rebate was incredibly easy (You mail one form, no UPC cutting or superfluous paperwork) you mail one form with a barcode that contains your info and you get money in the mail (mine took about 4 weeks)"
"Wanted a refund cause of defective contacts that were ripped and thrown in trash. Was informed by rude supervisor Steve to dig out of trash to return them for money back as proof that they were ripped. Implying that customers lie and are out to cheat them or something. Very rude customer service, shop else where! Satisfaction is NOT ever guaranteed here."
"I LOVE 1-800 Contacts!!! I have been buying contacts for my son and I for about 2 years now and I have never had a problem EVER! Last year I tried to order "colors" and I hated them. I contacted them to let them know that they are the most uncomfortable contacts I have ever had in my life and I was profesionally apologized to and given the option to get a FULL refund or order "new" contacts. I wanted to oder some new ones.... the lady on the phone went through my order and reimbursed my CC with the remaining balance RIGHT AWAY while I was on the phone. She shipped out the new contacts and said I will send you a box with instructions on how to send back the old ones. I recieved the new ones and a self addressed box with postage paid inside and it was SOOOOO EASY!!!! I would recommend to use 1-800 Contacts to ANYONE!!!!"
"THIS AMAZING SERVICE YOU ARE SUPPOSED TO GET IS NOTHING BUT A LIE. YOU ARE A FOOL TO LET THIS COMPANY HAVE ACCESS TO YOUR CREDIT CARD. FACELESS CORPORATION COMMITTING WIRE FRAUD. THIS COMPANY IS DESIGNED TO TAKE YOUR MONEY BECAUSE THEY KNOW YOU CAN NOT DO A THING ABOUT IT. THIEVES. NO MANAGERS TO RESOLVE ISSUES. EVER. CALL TO VERIFY REFUND, NOTATE CALL, THEY RECORD CALL AND THE NEXT DAY THEY HAVE NO RECORD OF IT. AT ALL. LIARS, THIEVES, WIRE FRAUD HERE. DOUBLE DIP ACCOUNT AND ONE REP SAYS SORRY, THE OTHERS SAY SORRY DO NOT SEE IT. CORPORATION IS OWNED BY WELLPOINT. WELLPOINT IS SO LARGE YOU ARE NOTHING TO THEM IN A COMPLAINT. 800-CONTACT IS SO LARGE YOU ARE NOTHING TO THEM IN A COMPLAINT. "
"WIRE FRAUD / LIARS / INCITE YOU / NO MANAGEMENT / NO REFUNDS / DOUBLE DIP /Order and get double charged as our bank statements indicate. They lie about refunding the money and jerk you around from one phone call to the other. They say they have recordings of all calls but could not find the call my wife made where they say they are refunding the money. August 27th she called, I asked her to call again August 28th and they deny her ever calling on the 27th and have no record of them owing us anything. They will lie back and forth and there is no one there with any authority to get it resolved. This merchant is pulling the same tactics that ENZYTE did. slow walking people, taking more money out of their accounts and lying to keep that money no matter who you are. I would never use a company like this and if you do, you are a fool. They use this tonality to incite you, lies to inflame you and there is no one to complain to in getting it resolved. THIS CORPORATION IS SCUM. LYING, FRAUDULENT SCUM."
"Excellent seller. Originally ordered contacts on 11/28/2007. When the package did not arrive as expected, I contacted customer service on 12/8/2007. No questions asked the FedEx'ed me another order that day and I received the following Monday. They even covered the cost of shipping themselves. Have ordered from this company many times in the past and I have never been disappointed with either their price or customer service."
"I ordered it via FedEx next day air, and got what I wanted a day faster than expected, with no unwanted surprises. Better still: I had to call on the day of the order for a bit of first time buyer hand holding, and was pleasantly surprised to speak to a live operator with little delay. I plan to buy from them again. Update, August 2009: I've ordered from them since, and service has been consistently top drawer. For service and shipping, I strongly recommend this company -- but should note that I haven't compared prices with other suppliers. "
"I've been using this company for five years and find both their policies and customer service outstanding. They will cut 2% off any lower price found online (you have to place your order by phone to get the price match.) On my last order I saved almost 25% off what I had been paying the last few years when I found a lower price from another retailer. The customer service rep at 1-800 Contacts could not have been more pleasant to deal with and I received my lenses in their typically expedited fashion."
"I have been ordering from 1-800-Contacts for a number of years. They have great customer service. When I have a problem they are quick to resolve it, even providing replacements at no charge. I highly recommend this vendor."
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