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    • option not available UPS Ground
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.29/10 4.29/10
    Chance of future purchase: Rating 3.75/10 3.75/10
    Shipping & packaging: Rating 2.86/10 2.86/10
    Customer service: Rating 4.06/10 4.06/10
    Return/Replacement policy: Rating 2.00/10 2.00/10

49 Customer Reviews

Rating 2/10
1/5
modified review posted

"This is just to provide feedback on the everlasting disappointment your company has given. It has taken 4 phone calls in the span of 2 months for fix YOUR errors. when I first called to place my order, and it was shipped using the wrong shipping method. After not receiving he order I was suppose to get in two days I called the 2nd time and thats when i was send a second shipment next day air, again because the original order was processed incorrectly. I called two weeks later deciding to keep the both shipments and agreed to get my card charged. they advised the 2nd order would charge after the returned shipment was not received. NOPE. My cc got charged in Aug for the 2nd shipment AND i got charged AGAIN on 9-29. I called THAT DAY to find out why i had 3 charges from you company. The rep on that call confirmed it was an error and stated he'd void out the transaction AFTER speaking to a manager. TODAY, almost a month later, i see i did in deed get charged and that transaction was never voided. I'm beyond annoyed at your service at this point and extremely disappointed at the lack of accountability you have with your users. This is seriously a ridiculous effort at providing service for an issue that began within your own company walls. REFUND MY MONEY and review the horrible service i have received continuously over the past two months. You spend all this money on advertising for your company yet you lack of professionalism is what made you loose this one when it would have been so easy to keep me by just doing what you suppose to, to begin with. I will be disputing this charge with my cc company and posting on all online forums the horrible service I have gotten. I will also be filing a complaint with the BBB on the lack of respect you have for your customers for just charging things you had no authorization to charge. Seriously, everyone i have spoken with, including the two managers who reviewed my account have a lot of learning to do. You all suck."

modified review This review was modified by SandraA650 on October 16 2014 09:49:26 PM


Rating 10/10
5/5
modified review posted

"I had a great experience with 1-800 Contacts. I was sure to cover all my bases as I wanted my contacts before the weekend, so I did purchase the next day delivery. I sent them a photo of my prescription, and they were sure to let me know it was a bit blurry. I scanned it in and sent it after, and promptly received notification it was received and well. After purchasing, I realized I put in the wrong ship-to address, in which I opted to Live-Chat, and Haile handled it very nicely and quick.

Also - I compared their prices with Lens.com, and they were a couple dollars less expensive.
"

modified review This review was modified by KSTelling on October 10 2014 02:15:27 PM

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1-800 CONTACTS User
Rating 2/10
1/5
modified review posted

"I ordered 7 boxes from them and it came fine and on time (took about a week). The problem is that i returned my older lenses and they received it about a week later, it was confirmed through UPS. I talked to 4 different reps to be exact and they said that i was going to get my refund back through credit card refund in about 2-5 days (didn't happen), since i bought contacts through them. Called another representative and they said it was going to be in check because of the older lenses refunded were bought long ago. They did send out a check, but it wasn't received yet by me. There is no way that mail from Utah to Illinois through USPS would take that long since two weeks already passed. This is a flaw of 1-800 CONTACTS because of different answers from reps every time i call. I would never buy from them again since they're prices are higher than everywhere else. The refund process is horrible because of the inconsistent information that 1-800 CONTACTS gives out to customers. It has nearly been a month already since i sent out my contacts back to them that is tracked by UPS. One month later on there is no refund that was received by me yet. I am not never going to recommend anybody this online site for contacts."


Rating 2/10
1/5
modified review posted

"Ordered contacts with expedited shipping 16 days ago to get before vacation. Never received. Contacted them and was told they cancelled order b/c prescription expired. They contacted old eye doctor despite me indicating new doctor. No call, no email, nothing. Then said if I wanted that order it would cost more!!!! With shipping waived!!! Huh? No cost benefit due to acuvue manfacturer new pricing policy of no discounts. Now my head is spinning? Why would I bother using them??? No discount, inadequate processing, inability to discount and deliver?? Asked to speak with a supervisor and was told to email. Goodbye 1800 contacts never again. May want to change the web site to indicate you can't discount."

modified review This review was modified by Amyd23 on August 17 2014 04:09:38 PM

Rating 2/10
1/5
modified review posted

"Will never order from 1800contacts again! Promised to send rebate form and never sent form. Advertise the best price and then ran this kind of scam. Better off going to local store."


Rating 10/10
5/5
modified review posted

"I love 1800contacts! Their customer service is amazing and their prices are too bad. Very simple and easy. They verify the Rx with the doctor all you have to do is click and order! "

modified review This review was modified by docrbc on June 04 2014 01:57:42 PM

Rating 2/10
1/5
modified review posted

"I ordered from them twice and both times it was a nightmare. 1st time I entered my full address correctly and they failed to put my name on the box. 2nd time they ran out of the lenses I ordered so I had to wait over a week before it shipped. I had an issues getting the incorrect lenses then the replacement lenses got "lost in the mail". My original order was over a month ago and I still don't have my lenses. So frustrating!"

modified review This review was modified by 1800sucks on May 27 2014 01:33:39 PM

Rating 10/10
5/5
modified review posted

"Just ordered w/ them for the first time -- customer service seriously surprised me with how much they're willing to do on their end. So helpful so far. I was actually sort of shocked, but maybe that's just because I'm used to begging/crying/askingtheuniversewhy while on the phone with Comcast customer service. Really impressed. Can't really speak to anything else at this point, but was genuinely surprised by this. Enough to write a review which is sort of weird."

modified review This review was modified by OrangeSpider on April 28 2014 07:41:31 AM

Rating 10/10
5/5
modified review posted

"1-800 CONTACTS customer service is FABULOUS! Anytime I have had an issue they have gone above and beyond to resolve the issue. I have never had an issue with delivery as well. To those that report that their delivery is slow, all I can say is you get what you pay for. Don't be so cheap, pay for the expedited shipping. Be responsible enough to order your contacts in advance. I have used 1-800 contacts for a couple of years now and will continue to do so."

modified review This review was modified by ck22272 on February 11 2014 06:57:51 PM

Rating 4/10
2/5
modified review posted

"Great price matching, but extremely slow shipping! I ordered my contacts last monday (they needed an extra day to verify my prescription, which was fine), and then I received a confirmation email on January 14th (Tuesday). I literally live within 20 miles of the headquarters for 1800CONTACTS. The representative I initially spoke with stated that it shouldn't be more than a day or so, after they verified the prescription. Alright, sounds reasonable I thought. So I wait... wednesday, thursday, friday... I finally call back friday, and the conversation went something like this:
"Where are my lenses??" I ask an associate.
"It takes the standard 5-7 business days for shipping. They should arrive at your place January 23rd, 24th at the latest"
"WHAT??? Are you serious? I live minutes from you guys, can I just come pick them up??" "Unfortunetely, no, they have already shipped out."
"That's ridiculous... The guy I spoke with initially said a day or two, since I live in the same valley as you guys"
"I'm sorry about your frustrations. We can refund the shipping cost."
"Please do" I said.
Just to give you an idea of how ridiculous their shipping is - I ordered something from Vegas on amazon on Friday, Jan 17th and received it today, January 20th, on their "Standard shipping" that I didn't have to pay anything for. Thanks 1800Contacts for the slow shipping. Although, they were nice to deal with on the phone, and they gave me a refund.
"

modified review This review was modified by dglock18 on January 20 2014 08:02:24 PM

Rating 2/10
1/5
modified review posted

"Wow! Not sure where to start. My son's contact lenses were in luggage that was lost for a flight to Kenya that got cancelled. He returned home and his next departure was in 2 days. We needed to replace his lenses FAST! On 1/8/13 at 9am I spoke with Stephanie at 1800contacts. She was super sweet. I was placed on hold several times as they had to get some verification from the doctor etc...When she returned she took my credit card information and the order was placed...or so I thought. Her sweet nature on the phone did not translate into following through with my situation. When I called back at 2:30, there didn't really seem to be any record of my previous call with the urgent nature of my order and the expectation that I would receive it the next day, Thursday. (My son was leaving for Kenya Friday morning). So again, I was placed on lengthy holds by Amanda and was finally told that everything was taken care of and that they would be shipped in an hour and 10 minutes (5:00pm) and I would definitely receive them the next day. When I got in early Thursday morning, I wanted to check on the status. When I called, they again had no record of my urgent need to get these and the lenses had NOT been shipped as promised. Something about the verification process. Basically no one cared to see that this order got completely processed. I demanded to speak with a supervisor. Cheryl was who I was given and I totally let her know what was happening and what I thought of their company and their customer service. She once again placed me on hold and when she returned said it was an issue with the verification process. She told me to call back in a little bit. I asked what her direct number was. Well, there is none and I would have had to start over with another supervisor who was just privy to whatever notes Cheryl had input into the system. I told her that was unacceptable and that SHE was to call ME in a half an hour to update me on the status. Which she did and she stayed with me throughout the day and really made the order happen. The shipment was sent via UPS with a promise of a 10:30 am arrival but with a request for a 'before 8am" delivery. All evening I followed the tracker number and all it said was "a label has been created" there was never an indication that it had been shipped. I was rather nervous. However, at 7:30 this morning, my doorbell rang and it was the UPS driver. I was very thankful. However, this did not have to happen this way. The typical 24 hour delivery would have been awesome if they had more of a personal connection to the customers instead of knowing they will never need to speak to the disgruntled customer. Although things worked out and Cheryl was fabulous and trustworthy, I don't think I can order from them again. Their lack of care and concern had me in tears several times. I don't think I can do that again. They are too big."

modified review This review was modified by Shelley714 on January 10 2014 11:21:31 AM

Rating 6/10
3/5
modified review posted

"I personally think it would be easier and faster to call my optometrist and have them order me new contact lenses than to wait for 1800 Contacts to ship me another pair. It took them way too long to verify my RX."


Rating 2/10
1/5
modified review posted

"BEWARE! don't order from this site even if the price is better. Customer service is awful! After spending hours with 5 different agents (during different days) who screwed things up with address, prescriptions etc, finally they recommended a brand with produced the diameter I needed (apparently the brand that I had chosen first with diameter did not produce it, but was available for selection, meaning it's like ordering a t shirt size small and then telling u the brand does not produce that size, but was available for selection). I emailed again the prescription with the brand they recommended who actually produced the diameter I needed but instead I received the box today and the diameter was wrong. Bottom line, they say that this new brand does not make it in that diameter, yes, the brand they recommended. Too much. All they say is I'm sorry, which obliviously makes things worse. Now i don't want to know anything else from that site. And on top of that I have to waste more time mailing the box myself and wait for my money to be back. It's really sad.
Btw, I bought lenses for my mom a few months ago and they sent fewer boxes.
"

modified review This review was modified by golo97 on October 09 2013 04:40:55 PM

Rating 10/10
5/5
modified review posted

"I don't think I will shop For contact lenses anywhere else. 1 -800-contacts has the most awesome customer service I have seen in ages. And I've spent the summer on the phone/in person dealing with numerous customer service reps as we just moved and remodeled. Believe me, good customer service is almost non-existent.
1800contacts has reps who speak ENGLISH first of all. Big plus. They do not read a script but rather listen to you and actually try to help. I've recently and several issues necessitating calls to customer service and they went above and beyond. They called my eye doctor for me and called me back when they said they would. They figured out a problem the optometrist (office) couldn't and helped me more than the dr's office. And the resolved everything at their cost no questions asked. They followed up with a personal note and gift certificate!
They price match, have free shipping and fast delivery. Why go elsewhere ?
By the way, the reviewer who said he had misshapen contacts probably had the wrong Rx. I had similar issue. In 35 years wearing contacts and three c lens wearers in my house, I have never seen a defective lens. And 1-800contacts doesn't make them, They sell them! they don't sell seconds etc that's just ridiculous. And they will fix whatever your problem is.
"

modified review This review was modified by Naec on September 04 2013 08:46:27 PM

Rating 10/10
5/5
modified review posted

"Every time that I have spoken or purchased from this company I've dealt with the most helpful and polite people. I'm usually not one to leave reviews but i've been so pleased with their customer service that I highly recommend them. It's refreshing to deal with such a professional and courteous company. Their products are always shipped immediately and are in perfect condition. They are the only company I order lenses from. FIVE STARS!!!"

modified review This review was modified by AubrieR on June 06 2013 10:51:02 AM

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