5/5

posted Feb-01-2012

"Extremely easy to deal with customer service! I was very pleased with how fast the turn around time is. I chose to contact them via e-mail and they were all very fast with responses and answers to my questions."

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5/5

posted Jun-20-2011

"I have been using 1800contacts for years (like 5 at least) and they continue to impress me with both their speed of shipping and their customer service.

They were a little more expensive, but it was worth it to know that my contacts would be at my house by 12 the next day (I wear dailies, so when my contacts are out, they are really out - no stretching to wear them just one extra day)."

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5/5

posted Mar-17-2011

"I couldn't wait to find a site to rave about the outstanding customer service I received with 1800 Contacts! Always a live person answering the phone within 3 rings. When my first order didn't arrive in the 14 days expected, they promptly sent out another order overnight and sent me a postage paid return label when the original order was received so I could return it. Friendly, helpful Customer Service satff! I will be ordering from them again and again and definitely encourage others to do the same!"

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5/5

posted Mar-03-2011

"I really have to say - 1800contacts is by far the best online retailer that I have ever ordered from! Their 100% satisfaction guarantee is an understatement. I recently made a purchase for some color contacts and I did not like the color that I had ordered them in AFTER trying them on. I was just going to deal with the color and order another color after the box in question ran out. However, after a few weeks shy of my original order date, I called 1800contacts just to take a chance and inquire on whether or not I could return the contacts that I did not like for another color. I was well prepared to pay my own shipping to receive the new contacts and additional shipping to send the old ones back. I honestly didn't expect for them to allow me to return them (simply because I didn't like the color), but even more what I did not expect was for the representative to tell me that they'd send me out a brand new box for no extra charge even though I've used one pair of contacts in the box I'd already had. I also didn't expect for them to ship the new contacts off to me the same day I called about my issue! Not only was I not charged for shipping on the new order, but the represntative told me that the new order would have a return label in it for me to send the old ones back (free of charge to me). 1800contacts is a wonderful company - I've been ordering from them for over five years now! I'd never order from anyoe else unless they were to go out of business!"

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5/5

posted Feb-28-2011

"Great service! I have been buying from 1800contacts for over 10 years and have found their service to be excellent. There prices are great too! I have multiple problems with the quality of a lens manufacturer and they sent me replacement lenses each time, no questions asked. "

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5/5

posted Jan-03-2011

"Excellent service! Prompt shipping, always go above and beyond for me. I have been with them for many years. They have even go far beyond their customer service. One time Walmart gave me a new brand that was way over priced for my budget. They personally called Walmart and found a better brand for my price. All I had to do is return to Walmart and get another prescription from the eye doctor. They are really good. When I call they immediately address me by my name, they are thorough with my purchase by stating my order over again, and immediately email me the transaction. Always sent to my door within two days!"

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1/5

posted Nov-22-2010

"1800 contacts promises a 100% satisfaction guaranteed. However, I have purchased contact in August and did not realize that they sent me the incorrect prescription until I needed to use the contact. When I contacted their offices to get the correct prescription they indicated that I needed a new prescription from my doctor. Now I have to pay a new doctors visit, which defeats the purpose of ordering from them. The way the economy is I cannot afford to keep paying doctor visits. I don't understand if they made the mistake. Why do I need to pay again for the doctor and for the new contacts? I am very dissatisfied with this company. Also you cannot seem to get the same answer from their costumer service agents. They are not consistent with their answerers or service. I do not recommend this to any one. People are better off going to their doctors and getting it right the first time."

This review was modified by DSolis on November 22 2010 10:55:25 AM

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5/5

posted Sep-28-2010

"Love 1800 contacts, more convenient than going out to the city to get my contacts, and cheaper too.

Nothing else needs to be said, if you need contacts get em here!"

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5/5

posted Jun-15-2010

"First time customer ordering through 1800contacts, I had a small problem with my prescription because the doctor wrote the wrong brand (1day acuvue instead of 1day acuvue moist).

I called customer service and was surprised that someone actually picked up the phone and I was not thrown into an IVR! After clearing up the problem and having a new prescription faxed over, they created a new order and shipped the contacts the same day.

They were helpful in getting things sorted out, and so far I would recommend them to anyone who buys contacts."

This review was modified by dcassidy36 on June 28 2010 06:20:01 PM

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5/5

posted Jun-30-2009

ResellerRatings.com TOP REVIEWER!

"Good retailer. My first order was mysteriously canceled so I immediately made a second order. I was charged for both orders. I contacted them through online chat and the friendly rep quickly refunded the extra charge. I have ordered from them before without any problems. I think it was an isolated problem and they quickly fixed it. Shipping was fast."

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