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25 reviews 
posted Jan-24-2012 “We're very sorry you have not received your order yet, and that we did not provide great customer service when you called to follow up on your order. I checked the status of your order, and it appears that when we contacted your vet for the prescription authorization, your vet indicated that your dog needed a heartworm test before the prescription could be authorized.
We are unable to ship prescription medications without the authorization of your vet. If you do not believe your dog is due for a heartworm test and would like to re-open your order, we would be happy to re-contact your vet for you. Please contact me directly at arosenberg@1800petmeds.com, and I will follow up on this for you.
~ Abby, PetMeds Pro”
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![Share](javascript:share_rating({"review_body":"I was told on January 5 that my order for my dogs medicine was shipped. So I waited and waited. I sent an email on January 22 asking where my order was. I received a message that my address needed to be verified and my dog was due for a heartworm exam so the meds were in fact not shipped (not that anyone at 1800petmeds.com did anything other than collect my money.). I called the company, and was disconnected not once but twice. When i called a third time, i was given yet another excuse why this situation had occurred, again the compamy did not take responsibility for is mistake....DON\u0027T USE 1800PETMEDS.COM","link":"http:\/\/www.resellerratings.com\/store\/1800petmeds\/comment\/1186289#comment1186289","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1800petmeds.jpg","store_name":"1800petmeds.com","username":"ceejayscott","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The website calculated my shipping wrong (to my benefit). After I confirmed the order, they emailed me a receipt, where the shipping was more than what I agreed to. I emailed them back, and they agreed to refund the extra amount they billed me. No hassle. I\u0027d buy from them again.","link":"http:\/\/www.resellerratings.com\/store\/1800petmeds\/comment\/238425#comment238425","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1800petmeds.jpg","store_name":"1800petmeds.com","username":"chut7","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Placed phone order, did not have to wait, person on other end was courteous and competent. They not only lived up to their price-match guarantee, but voluntarily beat the competitive price I quoted them. They responded promptly by email when there was a problem getting my vet to write the prescription, and when that was resolved they shipped my order right away. Very impressive.","link":"http:\/\/www.resellerratings.com\/store\/1800petmeds\/comment\/360698#comment360698","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1800petmeds.jpg","store_name":"1800petmeds.com","username":"jimjon","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very prompt service as always! I love ordering with them, appreciate the discount codes and the doggie treat they always send. they are always very helpful on the phone whenever I\u0027ve needed to speak with someone.","link":"http:\/\/www.resellerratings.com\/store\/1800petmeds\/comment\/602483#comment602483","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1800petmeds.jpg","store_name":"1800petmeds.com","username":"judibn","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"On April 24 \u002710, I placed an online order for $60.99 from 1800petmeds. On April 27 \u002710, I called to ask if the prescription had been received and was informed that yes it had been received and that the item was ready to ship. So I asked them to upgrade my shipping to Priority for an additional $3.99. Rather than charging me the $3.99 shipping charge, they instead charged me *$64.98* which is the $60.99 I originally paid PLUS the $3.99. Meaning, my account then had two back to back charges within minutes of each other, one for original $60.99 and then another for $64.98! If they had done their jobs correctly, it should have been one charge for $60.99 and then the one for $3.99 shipping. <br><br>Three hours later when I noticed the double charge, I called 1800petmeds and spoke with a certain customer rep. I told him that this DOUBLE CHARGE was endangering my account of being overdrawn and that they needed to fix it immediately because if I was hit with over-the-limit fees they would be responsible. He AGREED with me that a MISTAKE was made (after some teeth pulling because this guy did NOT want to admit that they messed up), took my bank\u0027s phone number, my bank card number, and told me he would call my bank, take care of it, and call me right back. He called me back in a 1\/2 hour to report that it was fixed. So I breathed a sigh of relief. Until two days later when my bank account was hit with TWO OVERDRAFT CHARGES TOTALING $72 as a DIRECT result of their mistake. After nearly 40 minutes on the phone with my bank I was able to explain to them, and they were able to clearly see, that this was all caused by 1800petmeds UNAUTHORIZED charge of $64.98. So now I had to have my credit card cancelled and wait for a reissue, have to file a claim with my bank in order for them to investigate and for me to be compensated for the overdraft fees. Not to mention, clearing up this whole fiasco has eaten up 50 minutes of my cell phone time (i do not use a land line) SO FAR, putting me in jeopardy of accruing MORE CHARGES for going over my minutes. <br><br>All thanks to the ineptitude of 1800petmeds staff. Not sure if this nonsense was the fault of one person or two, all I know is that their mistake created this whole exhausting mess. A simple mistake, yes. A careless mistake, definitely. But a mistake that has cost me time, money, stress, and having to cut up my bank card. Would rather pay more through my vet than ever use them again.","link":"http:\/\/www.resellerratings.com\/store\/1800petmeds\/comment\/563951#comment563951","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1800petmeds.jpg","store_name":"1800petmeds.com","username":"lunadog","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have ordered twice now from this company. Both orders went smoothly. Easy to order online. Also ordered some prescription medication. The store went ahead and verified with the vet, so that I didn\u0027t need to contact the vet myself for a prescription. Great service. Good packaging and fast shipping. Great prices. Will strongly consider for future orders and recommend to family and friends.","link":"http:\/\/www.resellerratings.com\/store\/1800petmeds\/comment\/433973#comment433973","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1800petmeds.jpg","store_name":"1800petmeds.com","username":"Anthony Rogers","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Petmeds is great, but be aware that if your vet doesn\u0027t cooperate on rx required meds, it will be a complete PITA. Our vet won\u0027t answer the phone when they call and throws out their faxes. The only way we can submit prescriptions is by mail which is slow.","link":"http:\/\/www.resellerratings.com\/store\/1800petmeds\/comment\/375034#comment375034","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1800petmeds.jpg","store_name":"1800petmeds.com","username":"OldSkoolMadSkilz","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Not sure if I would order from again. Took them a couple days to get info about prescription from my vet, which was slow on 1800petmeds part. They advertise free shipping, but mine had to be overnighted due to it needed to be kept cold and that was a extra 23.99 which kind of killed the deal.","link":"http:\/\/www.resellerratings.com\/store\/1800petmeds\/comment\/326783#comment326783","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1800petmeds.jpg","store_name":"1800petmeds.com","username":"MrCCH","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered from them when my pups got fleas. The last promised delivery date, my stuff was still in New York. I\u0027m in Texas. I called and after a bit of a struggle (where I had to point out their website says satisfaction gauranteed) I got a refund. I don\u0027t order stuff when i think i might need it in the future. I order it when i need it.","link":"http:\/\/www.resellerratings.com\/store\/1800petmeds\/comment\/752363#comment752363","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1800petmeds.jpg","store_name":"1800petmeds.com","username":"lazarus78251","rating":"1"}, "single");){kind=link}
"Terrible customer service/system. I will never use again. I order flea/tick and heart worm for my dog, gave them my vet's info and assumed they would handle the prescription info as advertised. Two and a half weeks later with no sign of the product, I called. They said that the vet refused to give them the prescription info and that I had to manually pick it up. Thing is I have moved am not there to pick it up, otherwise I would just buy it from them. Even worse, they knew this two weeks ago but never called, stated they emailed me which I never got, and then failed to follow up. Now my dog needs her medicine and I have to pay to have her seen locally because of their incompetence and inability to get the prescription. A medical prescription is not proprietary information and must be shared if requested, I don't know how they can refuse to get the info. Stick with your local vet and skip the pain and suffering of using this website. They are too large to care about your order."