I needed to order flowers for a funeral that was to occur on December 24. It was very important that they be right, and obviously that they actually arrive timely. I had already ordered the flowers through 1800Flowers.com before I thought about looking for reviews. After reading the horror stories spelled out here, I came very close to canceling the order. I was panicked that the order would be a disaster.
I had ordered flowers a few years earlier from another source, for another funeral, and for the money spent, what arrived was absolutely embarrassing! So I had some trepidation about it based on past experience.
I decided to keep the order in place. But I called 1800Flowers to try and proactively ensure that I would get what I ordered and when.
I have to say that the two people I ended up talking to for this problem were exceedingly kind and helpful. The first one contacted the florist they were utilizing to fill the order to try and obtain confirmation of the flowers that would be used in the arrangement (I knew that it wouldn't end up looking exactly like the picture), and to confirm delivery. She couldn't get through, so she emailed them for a response.
She called me back later to say that she had not had a response yet, but she was fairly confident it would be all right.
I called back later and got someone else, who called the shop again for me, got through to someone, and confirmed that all would go as ordered.
I was still skeptical, but decided to let it go and see what happened. I had also ordered a second arrangement from a local florist. I thought it would be interesting to see the difference between the two orders. Plus, I was hedging my bets, assuming that if the 1800 order went haywire, I still had another arrangement coming from a different florist.
As it turned out, the 1800 flowers arrived on time and were absolutely beautiful. Although it didn't exactly look like the photo from which I had ordered, it was recognizable. The bouquet was much larger, and much nicer, and cost about a third less than the second bouquet ordered by phone from a local florist.
Would I use 1800Flowers.com again? In a heartbeat!
My experience was top-notch. I was very pleased with the whole process -- and more importantly, the results.
This review was modified by its author, sukie, on
1/9/10 10:23 PM.