I was excited to see Martha Stewart flowers on 1800FLOWERS and ordered a live gardenia tree for a sick friend who lives 1500 miles away in early April 2008. I didn't have a chance to visit her until early June 2008, and then learned that the plant arrived with an infestation of white flies and has only had one flower. My friend (who is still not in the best of health) had to nurse the plant back to health. Like many people, my friend appreciated the gesture and did not want to let me know there had been a problem with the plant, and only told me after I had seen the plant myself and was quite shocked to see its condition. I spent $90 on this item and so contacted 1800FLOWERS and was told that there is a 30 day window for refunds. Their customer service department does not seem to be in the United States, they do not stand by their products and do not seem to care. I would never use 1800FLOWERS again, and I am disappointed that Martha Stewart has her name associated with this company.

What a mess. I ordered online and got a confermation. I orded on the 9 of May and expected a May 10 or 11th delivery like the order said. Mothers Day came and went with no flowers. I was called on Monday to let me know the flowers would be late as much as Wednsday. Still no Flowers. So I called and it took 3 times to actually get an answer as I was disconnected on hold twice. Only to fianally find out that my mom was out of their delivery area. So I was offered a refund. Now it is May 20 and still no money, so I called and was told that even though the order was cancelled the refund had not been done. It will take 5 busyness days to process so by May 29 I should fianally get my $54.98 back. DO NOT USE 1800FLOWERS they won't delever anything but a costly problem!

This review was modified by its author, myflowersink, on 5/21/08 1:13 PM.

This was my first and LAST time shopping with 1800 Flowers. The entire order was a nightmare from begining to end...  
 
1) I placed my order 5-3-08 because I knew that I would be out of town for Mother's Day and wanted my mom to have something nice.  
 
2) I ordered a large clear vase with a green bow with an assortment of beautiful, colorful wildflowers AND purchased the "Holiday Shipping Fee" to have them delivered to my mother ON Mother's Day (5-11-08).  
 
3) While I was out of town, I called my mother on 5-10-08, the Saturday BEFORE Mother's Day, and she thanked me for the flowers that she received.  
 
4) I was very upset because I paid the special Holiday fee to have it delivered ON Mother's Day and this completely ruined the surprise.  
 
5) After calling 1-800 Flowers, they gave me some ridiculous refund of 20% of my subtotal and the customer sales representative was VERY rude.  
 
6) Once I arrived back to my mothers house, I was EXTREMELY disappointed with the flowers that she received. They were in a tiny "fish bowl" vase with blue/pink butterflies on it and the flowers looked like weeds that had been picked from the backyard. The bad thing is that they didnt even bother filling up the vase! They were half full and HIDEOUS! Not to mention that they were partially wilted!  
 
7) I called customer service again and they offered me yet another crappy refund. Basically my order came to a total of $45.97 and they only refunded $15.00 back to me. My flowers were delivered on the wrong day, they looked NOTHING like what I ordered, ugly, and in conclusion, this was nothing but a big hassle.  
 
I will NEVER order from 1-800 Flowers and I wish I saw this website prior to placing my order. I wish that I had not settled for their "20% refund" because I deserved every penny back. DO NOT SHOP THERE!!!

My mother and grandmother did not get there flowers!  
Don't use 1800flowers ! Bad Worst Crap

On Sat May 10 at 2:20 PM PST I placed an order on 1800Flowers.com  
 
I received an order confirmation email that everything was set to delivered.  
 
On Sun May 11 (Mother's Day), no delivery was made.  
 
Certainly I was very disappointed but even more so that they DID NOT call or email me. I called 1800Flowers at 1-800-468-1141 at approximately 6pm PST and reached an automated telephone machine that said due to high volumes they could not take my call goodbye. I also sent an email via their complaint form that to this moment (10am PST) was NOT answered.  
 
I had to manually call on May 12 and complain. They apologized and said they were overloaded. They gave me my money back but didn't offer any other solution. They would not give a free courtesy delivery of flowers or any other compensation.  
 
In summary, the facts are:  
1) Order was placed one day in advance on May 10  
2) I received an order confirmation, no problems with delivery May 11  
3) No email, no phone call was made on May 10 or May 11. If they had made any attempt whatsoever to contact me, I could have made other arrangements. I called my mom at 6pm PST and of course it was too late for me to make any other order.  
4) They were too busy to take my phone call or respond to my email on May 11. I could not leave a message.  
5) I had to manually call to get a refund.  
6) They would not give me a courtesy flower delivery for my trouble.  
7) They said plenty of other others could not be delivered and they issued refunds or small discounts.  
8) When I asked why they took my money, gave me an order confirmation but did not deliver or attempt to contact me, they had no answer.  
9) The CS rep "Diane" told me they had LOTS of non deliveries and didn't work Sundays to notify people of non deliveries on Mother's Day!!!  
10) I was transferred to 1-866-257-7779 to complain further but it's just an infinite loop number.  
 
DO NOT ORDER FROM 1800Flowers.com if you have any expectation of your order going through. They will take your money, and give you nothing but empty promises. Furthermore, their customer service will do nothing but return your money.  
 
Take your business elsewhere to begin with. I never had any problems with FTD.com  
 
If you are part of the media PM, I can send you the email confirmation with order number and my phone number for verification of all the above.  

I could not imagine a company doing business the way 1800 Flowers has been doing it. I am extremely upset and disappointed in the service that I have received and would never order from them again.  
I ordered Mother's Day flowers in April to be delivered on May 9, the Friday before Mother's Day. They were to be delivered to my mother's office by 2pm. This didn't happen so I called them to see if it was delivered after so my mom could go pick them up. They said they hadn't been delivered so I had them send them to my mom's house. I got a delivery confirmation on Friday evening saying that they had been delivered to my mom's house. They had not been delivered.  
I called customer service on Saturday and they apologized, offered me a 20% credit and said they would deliver them by Mother's Day. This means they would be 2 days late and all they could offer me was 20% credit.  
Today is Mother's Day, 8 pm and they have still not been delivered. Customer service today, said they had a signature on the delivery that was not my mom's name and that they were probably delivered to the wrong home. Again they offered me an additional 20% credit but at this point I felt like they should have been free. They said they would redeliver on Monday.  
I asked to speak with a supervisor who had more information than any of the previous 3 agents I had spoken with. The supervisor said that the flowers had actually been delivered to the work address after I had called and had the address changed and someone there signed for them. She said she understood that I had been provided the incorrect information the past 3 times that I had called but there was nothing more they could do for me. I asked to cancel the order and have a ful l refund but she said no because they had been delivered to the original address. It didn't matter than 1) my mom never got the flowers, 2) they may or may not still be at her office and 3) I was consistently provided with the wrong information.  
They say satisfaction guaranteed but clearly it is not. I cannot believe they would do something like this and not provide the accurate information. If they had just told me on Friday that they couldn't change the address and it would be delivered to the office my mother would have gone back and picked them up.

Wow - I wished I had found this website before I ordered flowers to send to my mother, who lives 3 states away, on Mother's Day. I payed extra for same day (Saturday, May 10) delivery, and agreed that Sunday May 20 was acceptable. Of course, it is 9:00 PM on Mother's Day, and no flowers. I call, and after waiting about 20 minutes on hold, I get a "customer service" representative. She first implies that no one was home when a delivery was attempted, and asks if i am "sure" they weren't there. (I was on the phone with her moments before calling, so there was no doubt). Finally, she "checked the status." She then tells me that delivery was never attempted, and offers to resend them on Monday, and a 20% discount off of a FUTURE PURHCASE! Laughable, I tell her. She them begrudgingly offers me 20% of this purchase, and a note of apology. As she is entering information, she asks if Tuesday delivery is acceptable. WHAT??? Right now, they have promised delivery tomorrow, and a 20% refund. Of course, after reading the reviews on this site, I doubt that I am going to be happy with what is to follow...  
 
Update: Wednesday May 14. Despite the promises that I described above, no flowers were delivered on Monday after mother's day ... no flowers were delivered Tuesday after mother's day. Today, I called to demand a refund, and they tried to take a phone number to call me back after they "check with the florist to see what had happened." Of course, I had read in other posts here that they do not call back, so I demanded an immediate refund and said if they could not provide a confirmation number for that refund, I would dispute charges with my credit card. At that point, they refunded with no problems.  
 
Advice: If you have been screwed by this company, do not let them drag on with their incompetance - this is a technique they are using to keep people's money. Be forceful with the customer service reps - they will cave if you are strong. Good luck, fellow victims of 1800flowers.

This review was modified by its author, hattiecat, on 5/14/08 8:37 PM.

This is the worst company I have ever had to deal with. We had a gift certificate from them that they gave me because they delivered flowers late and dead to my mother in law after her surgery. They gave us the gift certificate to appease us. I tried us use the gift certificate to send flowers for Mother's Day. They could not redeem the gift certificate on the website, so I called. They could not redeem the gift certificate on the phone either. No one could give me a reason why. I asked to speak with a supervisor and was on hold for 20 minutes, and never spoke to one. I told them to forget it and hung up. I then got an email from them with an order confirmation. They charged me full price for the flowers, did not honor my gift certificate, and when I tried to cancel the order, they said it couldn't be canceled. They said a supervisor would call me. None called. I have made at least 7 calls to them and wrote several complaints on the website and no one has called me. I don't know if my mother is getting flowers for mother's day or not. No one will talk to me there. This company is terrible. Their customer service is anything but service.

Wow, I wished I would've stumbled onto this website BEFORE I ORDERED ANYTHING. My order for Mother's Day needed to be changed and they supposedly did. But it is not in their policy to send updated order numbers by email. I will review once the order has shipped (God willing)....

The summary: 7 phone calls, 1.5 hours on the phone, 1.5 hours waiting for phone calls, to pay $16 out of $55 for flowers delivered 4 days late after a surgery and a religious dinner.  
 
On Wednesday April 15th, I ordered a bouquet of flowers to be delivered to a friend's mother on Saturday, April 19th, the first night of Passover. The recipient was holding a Seder dinner/ceremony to celebrate the holiday before  
going into the hospital on Monday for surgery. I informed her daughter that I had sent  
the flowers. With shipping and handling, the cost was $55.23.  
 
Since many florist close before 5pm on Saturday in the town where I live, I called the daughter at that time to see if the flowers had arrived. They had not. Slightly alarmed, I called 1-800-flowers. I was told that deliveries could happen until 7pm. Howevewr after some argument, the representative checked the  
florist hours and revealed that they had closed at 3pm without delivering my flowers! She said that she would call another florist in Gainesville and get the flowers there by 7pm. She offered to refund 20% of the order, which was the shipping and  
handling. She promised to "call every 15 minutes" until the flowers were delivered. I agreed. I informed her to call me if there were any problems and left my cell number.  
 
Late Saturday night after their Seder was over, The daughter told me the flowers did not arrive. I called Sunday morning and was informed that the representative had "made a mistake". Obviously they had not "called every 15 minutes" either. I expressed my anger and disappointment, especially since the flowers had missed their intended purpose - as an arrangment for the Seder dinner. At this time I was guaranteed the flowers would make it by that day. I was also offered a further discount and a coupon,  
but only after complaining quite vehemently. I called again (now the fourth phone call) Sunday at 1pm. I was told the flowers were in the truck on the way and would arrive in an hour.  
 
On Monday afternoon @ 1pm, the daughter called to say her mother was in surgery. I asked if she liked the flowers. I was told they HAD NOT ARRIVED. Completely furious, very embarrassed and deeply shamed I called 1800flowers yet again and demanded the flowers be delivered for free on Tuesday (when the recipient returned home). I was told the order had been cancelled and that a manager would call me back in 1.5 hours.  
 
No manager called. I called again. I was told a manager would call in 15 minutes. No call. I called AGAIN. I finally spoke with a manager who told me they had already given me all  
the discounts they could give (including a gift certificate, which I made clear I would not use since I did not plan on using their service again) and that they could either cancel the order  
or charge me the $16 for the $55 order. I was told that company policy was only to reverse the charges for cancelled orders and funerals. The manager was rude and snide and not very helpful.  
In all I called 7 times. I spent over 1.5 hours on the phone, more than 1.5 hours waiting for phone calls that would not come to have flowers delivered 4 days after I requested them, AFTER the dinner and AFTER the surgery. I was lied to by two representatives, one of whom swore to me the flowers would be delivered in an hour and one whom swore they would call the florist every 15 minutes. I do not feel that I should have paid  
anything for these flowers. I was shamed in front of a friend and her mother, who was expecting the flowers. I was stressed all weekend and spent time at work dealing with the problem on  
Monday. My satisfaction was guaranteed and I was NOT satisfied. Further, it is clear if I hadn't constantly hounded the company the flowers may never have been delivered and my credit card charged the full amount anyway.

Ordered a funeral arrangement that was to be 36"x36" (cost $80 + 13.00 delivery fee). The arrangement that came was disappointing to say the least. They had used small, unopened flowers and the fronds were dried and split. Embarrassing to have our names on that cheap looking arrangement. It looked pretty sad next to all the beautiful, full arrangements that were there. NEVER USE 1-800-FLOWERS.

1) Shipped order on the wrong day  
2) Overcharged  
3) Signed my email up for spam from multiple sister companies without asking  
4) Customers Service unable to remove email subscriptions.  
5) Still getting spam.  
 
Totally garbage company.

This review was modified by its author, rona_a_ronarson, on 3/17/08 11:28 PM.

Wow.  
That's all I can say.  
This is another vendor I've used, and either I am absurdly lucky, or the reviews are just plain wrong.  
 
Granted, I didn't order on Valentine's Day at the last minute - I ordered after a bad morning fighting with my wife or something trivial.  
 
I ordered the JEWEL OF MY HEART(TM) (#17360)  
and Add On: One "I Love You" Mylar Balloon (#2050LV)  
 
They were stunning.  
 
I grew up working in my parents' flower shop, so I know good fresh flowers from stale crappy ones.  
 
I also know that national floral referral services are only as good as the independently owned shop that actually fulfills the order.  
 
I remembered from my own experience in the shop that FTD had poor arrangements that only looked good from one angle. Back then, Teleflora was the way to go.  
 
Why did I go with 1-800-flowers?  
 
Because one woman I work with always gets email from them, she has excellent taste, and I was in a hurry.  
 
These not only looked good upon delivery, they stayed looking good over a week. (She kept them even longer, though after a week I would have tossed them.)  
 
She received the delivery about 90 minutes after I placed the order.  
 
The vase, while I'm sure was inexpensive, did not look like it. Unlike the awful milk glass or green glass, this one is a beautiful purple/lavender shade and would look fine in any surroundings.  
 
My wife works in a tax office, and every day she told me about all the compliments she received.  
 

I made the mistake of giving 1-800-Flowers a second chance, after they failed me one previous time. The previous time, the so called "roses" they sent looked like something that were dug out of the trash after the care takers got done cleaning up the headstones at a graveyard. On that order I called to complain, they were nice enough and offered to resend them, which I said ok. BIG Mistake...no better. After a few more calls, and an attempt at a third delivery I got a big 20% of my order refunded to me.  
 
So a year passed, I was out of town on Valentines and decided, hey let me try this again. BIGGER MISTAKE. I ordered two dozen roses in a vase, with a box of chocolates. Well...the chocolats showed up, along with a stuffed animal (bear) but no roses. So I called right away, was on hold for 20 minutes on the 14th, no one ever picked up. I called again on the 15th, twice, same thing.  
 
I finally get in touch with them this morning. And guess what, they offered me 20% of the order amount as refund. But I didn't get what I ordered??? They say, well you weren't suppose to get a stuffed animal (bear), but we sent that instead, so that replaces the value of the vase and some roses, so we can only authorize a 20% refund. His supervisor wouldn't get on the phone, she told him to relay this to me.  
 
I then called their corporate headquaters in Carle Place, Long Island. Was put on hold, for 15 minutes, then disconnected. Never actually getting to talk to someone.  
 
So, I'm on a one man mission to get the word out. If they refuse to give me 100% refund, well I'm going to get my satisfaction and then some by letting as many people as I know about how poor the service and products are at 1800FLOWERS. Do yourself a favor, use your local florist, and support the neighborhood small business.  
 
Thanks  
 
Dennis  
 

On Feb 13th, I placed an order for some flowers to be delivered to my wife on the next day. I received the order confirmation and the delivery confirmation stating it will be delivered the next day. Next day comes around, no flowers. So I called the customer service around 6:15PM inquired about the flowers; at the time I was told that their normal delivery hours is 9AM to 7PM and the flowers could be their any moment. Giving them the benefit of the doubt, we waited until 7PM, and still no flowers. I called again the very same night to cancel my order with them, and was told that the cancelation notice has been send and my account will be credited; 2 days later, the charge they made went from "pending" status to posted, so I called again and spoke to another customer rep, this time I was told that the flower was delivered on the 14th at 9:37 AM, but somehow they do not have the information on who signed for it, therefore they will need to find out that information from the florist then decided if they will refund me. When I called back on the 19th, I was told a totally different story. I was told that the original florist that took the order refused to deliver the flower, and they have to send the flowers to another florist to be delivered (no mention of the flowers were delivered on the 14th at all), to this date no flowers have been delivered, instead of refund me the money on an order that was still not delivered they offered me 20% discount. I'm just sick and tired of being lied to over and over again, and I have neither the time nor the patience to deal with such a horrible company.  
*****I strongly encourage anyone mistreated by this horrible company to file a complaint with the better business bureau as well, they do not deserve to be in business at all.*****

This review was modified by its author, silverav6, on 2/19/08 4:42 PM.