36,420 stores
1,203,884 reviews
6742 shoppers online now
13 reviews 
posted May-19-2012 
“Dear richkushner:
We are sincerely sorry to learn of your negative shopping experience. At 123 Security Products we take customer service very seriously and pride ourselves on the efforts we go through to ensure positive shopping experiences. As such we have reviewed your order transactions, telephone conversations, and e-mail correspondences to ensure the same level of fanatical customer service and support our customers have grown to know and love. Every customer is entitled to his or her opinion, whether positive or negative. However, we do not believe it is fair to misrepresent the circumstances of your transaction. Here are the facts per our returns department:
1.) "Cameras - Severe superficial damage, e.g. scrapes, scratches, electrical tape residue; Unfit for resale - camera disposal restocking fee."
2.) "Items mailed in separate shipping containers; Box 1 - no documentation [Return Authorization (RA) form]"
Our return policy is very lenient and is accessible directly from our homepage:
http://www.123securityproducts.com/return-policy
As always, if you have questions or comments regarding your order, please call or send us a note. We're here to help, 24/7/365!
Respectfully,
Daniel Weinstein
Dir. Customer Communications
123 Security Products, Inc.
Toll-Free: +1-866-440-CCTV
123securityproducts.com/support”
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![Share](javascript:share_rating({"review_body":"I purchased a security system package in Feb. 2012, returned it unused in its original packaging, and purchased a system from them with twice the capacity for 2x the cost. 123 security refunded only 1\/3 of the purchase price for the returned items. After contacting , Irene, Maria and Karen at 123 at least 8 times in the past two months they promised to return the original security system to me but they have not complied with their promises. Their sales people are not knowledgeable and thier management\/owner has not corrected this problem as she has promised. 123 security can not be trusted, they have 0 customer service, and ripped me off for $330.<br> ","link":"http:\/\/www.resellerratings.com\/store\/123_Security_Products\/comment\/1542484#comment1542484","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/123_Security_Products.jpg","store_name":"123 Security Products","username":"richkushner","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"great pricing, delivery was on time","link":"http:\/\/www.resellerratings.com\/store\/123_Security_Products\/comment\/1506985#comment1506985","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/123_Security_Products.jpg","store_name":"123 Security Products","username":"bsquared-995","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"super, soper , super, super , super , super ","link":"http:\/\/www.resellerratings.com\/store\/123_Security_Products\/comment\/1445689#comment1445689","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/123_Security_Products.jpg","store_name":"123 Security Products","username":"cctv instaler","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We love the 123 Security Products and the folks that we have interfaced with are exceptional. Thanks, Luke.","link":"http:\/\/www.resellerratings.com\/store\/123_Security_Products\/comment\/1418787#comment1418787","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/123_Security_Products.jpg","store_name":"123 Security Products","username":"Lukeup","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchase and Delivery was smooth, quick and easy. No complaints. The products I ordered were clean, packaged well and worked perfectly. Exactly what I ordered.","link":"http:\/\/www.resellerratings.com\/store\/123_Security_Products\/comment\/1386909#comment1386909","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/123_Security_Products.jpg","store_name":"123 Security Products","username":"generhayshunhex","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was greatly helped by the service rep, distinguishing between which camera would best fit my building\u0027s needs<br><br>ordered the camera on a Friday and received it on Tuesday---can\u0027t get much better than that","link":"http:\/\/www.resellerratings.com\/store\/123_Security_Products\/comment\/1324991#comment1324991","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/123_Security_Products.jpg","store_name":"123 Security Products","username":"bitterjetfan","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great company to do business with. My order shipped within a few hours of being placed and everything arrived well packaged. I am extremely happy with my new surveillance cameras. 123 Security Products was also quick to respond to my questions and were very courteous and helpful. I will be ordering from them again.","link":"http:\/\/www.resellerratings.com\/store\/123_Security_Products\/comment\/1182653#comment1182653","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/123_Security_Products.jpg","store_name":"123 Security Products","username":"S.Smith","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent, as always. FAST turnaround and shipping, reasonable prices, and excellent customer service, when contact is necessary. My favorite site for security needs.","link":"http:\/\/www.resellerratings.com\/store\/123_Security_Products\/comment\/1007475#comment1007475","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/123_Security_Products.jpg","store_name":"123 Security Products","username":"allan-597","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Items ordered were not in stock and were back ordered. They did not take the initiative to inform about ship status or tracking. It would be better if the web portal indicated stock status or lead time before the order is placed.","link":"http:\/\/www.resellerratings.com\/store\/123_Security_Products\/comment\/986143#comment986143","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/123_Security_Products.jpg","store_name":"123 Security Products","username":"russ-580","rating":"2"}, "single");){kind=link}
"Ordered four cameras; they arrived within expected time, pretty tightly packed.
No qualms about ordering from them again!"