1/5

posted Dec-27-2011

"Buyer beware! This company is not legitimate. First, I ordered a NEW phone accessory and they sent me one that was used. I called to get an exchange and they claimed it was new, just in "bulk packaging". I told them that was not true, as I had gone on the manufacturer's website to update the software and it showed a previous owner's contacts. They apologized and said it must have been "pulled from the wrong bin", and sent me an exchange ticket, requiring ME to pay the postage and insurance to return, claiming they would credit my account. Well, after numerous follow up calls, all I got was lies upon lies and my order was "cancelled" twice. Finally, they credited my card for the product, but not for shipping/insurance, claiming they could not fill my order, but refused to refund shipping charges, since I did not do an "exchange". Every time I call I get a different story; guess I am lucky to have at least gotten my original purchase price back. "

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1/5

posted Dec-19-2011

"My father ordered me Bose headphones and they sent the cheap ones and charged him for the most expensive ones. When I called I could not understand the rep because he was from another country I asked to speak to a supervisor and he hung up on me. I called back and got someone else and he told me I didn't know what I was talking about and there was nothing he could do. I'm going to have my dad dispute the credit card charges. "

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1/5

posted Dec-12-2011

"I don't see the review that I tried to post, so this may be a repeat...
I ordered a Motorola HX520 Bluetooth headset. It arrived DOA. Returned it a my expense and received another defective unit. Called and talked to David, who refused to accept it back for refund without charging a 15% restocking fee. When I told him that I refused to pay a restocking fee, and had read all these negative reviews, he hung up the phone.

I recommend simply disputing the charge with your credit card company."

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1/5

posted Dec-07-2011

"Buyers Beware !!! This Company is a TOTAL sham !! I worked there and NOTHING that they sell is brand new. Everything is Refurbished, but they sell as new. Any Customer complaints that come back with returns are not even looked at they are thrown out immediatly and they will hit you w/ all sorts of fees. It is a big joke around warehouse how they rip people off !!! BUT the WORST thing I have witnessed w/ my own eyes and was actually the reason for me leaving this place was once they have enough returns gathered up of razors and sonic care toothbrushes they get the air duster (used for keyboards) out and they blow all the hair, skin and whatever other "stuff" is imbedded in the used products wrap them up nicely and sell them as BRAND NEW !! I was in Complete Shock !! The bosses and owners are all very aware of this. The owner Rob actually does the work himself sometimes. I have this on video and will be contacting the health dept w/ this info. I was and still am disgusted that these scam artists are in business !! Warehouse address is 34 34th street 3rd floor bklyn, ny 11232 Warehouse Mgr is Adam Returns Mgr is Roman. For your own health & Safety Do Not Buy anything from this place !!!!"

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2/5

posted Nov-03-2011

"101phones -- The customer service is terrible, you spend all your time on hold! The exchange policy is terrible also, this is my 3rd phone call into the company to get the correct return info.
I will not order from them again!"

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1/5

posted Aug-10-2011

"One word to describe them. Thieves. I found them on the net, they had good prices and the item I wanted was a BT headset. It was "Bulk" packaged so I called them to see what "Bulk Packaged" was. I was told the item is brand new with all parts, its just in a non OEM packaging. Ok so I ordered. It came in a cheap postal envelope and the headset was in a zip lock bag. The headset was missing 2 ear gels, it should of came with 3 total (small, med. lg) but only had one and no manual. I called them to see if they can send me the missing parts. The guy on the phone was useless, he told me that it was bulk and there was no description on their site that said it came with 3 ear gels so there is nothing he could do. I told him this is not new as its missing the parts and I was being mis-represented. We battled back and forth to no success. I was transferred to customer service where I asked for a refund and they said sure. I guess they did not need my business but oh wait, it gets better. They have a restocking fee, I lost $9 from this fee for them to take it and put the headset into another zip lock bag. Really do yourself a favor and stay away from them, even though its tempting due to the low prices but you get what you pay for."

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1/5

posted Jul-22-2011

"Horrible. I ordered a bluetooth device for my phone, transaction was smooth, received the device in a reasonable amount of time. They obviously grabbed the device and its parts out of a bag of a thousand because they were all thrown in a clear plastic bag, including device, charger, and rubber earpiece. The problem was, the rubber earpiece was not made for this phone, it was round, generic, and does not fit in ones ear. Looking at the images online of this device it was clear they just threw any old rubber ear piece into the bag and then shipped it.

I sent an email asking for the correct earpiece, no response. I called three separate times, and in all three instances when I reached a rep I was told by him "I am currently finishing another call can I place you on hold for a while", yes, "a while". Why was I taken away from the queue with their wonderful hold music to be put on a "beep beep" hold? I waited 30 minutes each time and never got to speak to a person again.

Terrible customer service, buyers beware.
"

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5/5

posted Jul-21-2011

"I originally ordered a Clarity 500 phone because it was listed as for being appropriate for moderate hearing loss. After getting it, I found that it was marginal for my needs. After obtaining return information from 101phones, I sent it back in exchange for a Clarity XL40D, which is rated for severe hearing loss. They allowed the exchange with no restocking fee, although I did have to pay for mailing the retuned phone to them, which I thought was fair. I am very satisfied with my present phone and with the service I received. I would order from them again."

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1/5

posted Jul-11-2011

"I wish I would have found this web site before ordering from this company. They are theifs. I ordered a headset and it didn't work and they charged me 21.00 restocking fee on a 129.00 purchase. I followed their web site and returned it with in 2 days of receiveing it and it was defective with all the packing and manuals.
Their web site says:
Upon arrival please allow 1-2 Business days for your new order to ship out or your credit card to be credited.

All orders placed and cancelled or refused upon delivery will be subjected to a 10% processing fee on top of our shipping costs.
All returns that do not follow our return procedures will be subject to a 10% processing fee.
Any damage to original packaging or missing interior packaging will be subject to a 10% penalty fee. (i.e. manuals, warranties, tape on the manufacturer’s box, etc.)
A charge will be assessed for accessories missing from the box.
No returns or exchanges will be made if the UPC has been removed from the box.
*** No returns or exchanges will be made without original packaging. ***"

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1/5

posted Jul-05-2011

"101 phones will not stand behind their products. I recently purchased 3 headsets from them. One was dead and all three were missing parts. When I called about this I received a canned response of "We are not responsible for what is included in our refurbish items". No attempt was made to resolve the issue. I then asked about returning the items and they said no problem they would take of that. They took care of it by taking 24% off the my refund. When I called to get a better understanding of this charge I received the same lack of customer support. When I asked to speak with a manager or the owner they did not know how to get a hold of them. I have purchased from this company for over four years and never will again. Customer service is not a part of their business model."

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