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| Customer
Satisfaction |
| Six-Month Rating:
2.00
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Six-Month Reviews: | 25 | | | Lifetime
Reviews: | 681 |
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Lifetime Rating:
2.01 |
Average
Store: 8.15
High Average: 9.36
Low Average: 4.65 |
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4.38 |
Pricing of Products and Services |
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2.10 |
Likelihood of Future Purchases |
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3.06 |
Shipping and Packaging |
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1.30 |
Customer Service |
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2.00 |
Return or Replacement |
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11/8/09 12:43 PM
We purchased two computers, a monitor, a printer,anti-virus, as well as Microsoft Home Office from Best Buy. After arriving at home,(80 miles from the store in Sioux Falls, SD, we realized that the salesperson at Best Buy had failed to mention that we needed a 2.0 USB cord to allow us to hook up our computer to our printer. He also told us (incorrectly) that the printer-an Epson Styllus NX110 was wireless-NOT! So, we still can't print and the nearest site to buy the cord is 25 miles away. The salesperson was knowledgeable about the computers and software, but forgot a rather important-albeit small- item. Is this how the store keeps a Geek Squad busy? We called the store and they said they forgot to tell us this-"sorry". We had already spent $1600- I would think they might have told us about a $10 cord- or just made sure they knew enough about the product to tell us we needed this item.
At this point they could have just told us they would mail us a cord at no charge- something. We hope their support services are better.
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| Neither Satisfied nor Dissatisfied |
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| Reviewer: | noodle192000
(3) |
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11/2/09 1:32 AM
Well, to start the story out, I needed a new computer and I live in a smaller, kind of rural town. Best Buy is the only half-decent place to get one, so I did so and accrued enough reward points to get an anime DVD I wanted. It was easy to redeem the certificates and I got my item quickly enough.
I avoid Best Buy when I can, because they really are overpriced, but I had the certificates burning a hole in my pocket so I really didn't care much if they messed up. It is an act of Congress to get help in the physical store, though. One previous time, I upgraded my BlackBerry and two of their staff couldn't transfer my data after 45 minutes (most during which they chatted with a co-worker who was there on his day off). I ended up going home and doing it myself in 5.
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11/1/09 8:42 PM
Bestbuy.com is awful. I ordered a gift card. It took three weeks to get my order. I could of days before the order arrived, I received an e-mail informing me that there was problem with the activation and that the gift card was not activated. I was told that I would have to call to activate it. Poor customer service. They should have just sent another gift card which was activated.This review was modified by its author, Spidey0987, on
11/1/09 8:42 PM.
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10/30/09 9:30 PM
I got a large screen 55LH90 and had it delivered, screen was cracked on delivery, definitely not shopping with them again.
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| Reviewer: | Jazzpicker308
(13) | | User
Rating: |  |
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10/28/09 1:03 AM
Bought a Bissell rug cleaner with chronic problems at Best Buy Tallahassee, FL. Also bought extended warranty that guaranteed "no lemons" The geek squad is unable to fix the machine (nozzles were cleaned last 2 visits) No help from best buy although the machine has 14 months of warranty left.THis is the 5th repair attempt, Best Buy claims 4th. I was emailed yesterday and was told to pick up the machine but when I made the long drive to pick it up tonight it wasn't there. My last trip to best buy!
Best buy was once a good store but must be having financial or other problems to treat loyal customers so badly. This review was modified by its author, Jazzpicker308, on
11/7/09 12:52 AM.
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| Reviewer: | gopherguy79
(1) |
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10/1/09 10:59 AM
I bought a large screen Samsung TV, and signed up for the no payment/no interest program. Confirmed the program with both the salesman,and the credit person. Just got the second statement, and there sits a late charge assessment, and finance charge. Credit department says no such program exists. I hate Best Buy now. Will never shop there again. It may be convenient, but this is terrible business practice.
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9/21/09 10:47 PM
purchased a cute Samsung 12 Megapixel Digital Camera. Excellent buy, this camera takes very clear pictures! they look amazing on computer monitors and on print. paid $169
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