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| Customer
Satisfaction |
| Six-Month Rating:
1.85
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Six-Month Reviews: | 23 | | | Lifetime
Reviews: | 601 |
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Lifetime Rating:
1.97 |
Average
Store: 7.80
High Average: 9.36
Low Average: 3.28 |
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3.52 |
Pricing of Products and Services |
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2.50 |
Likelihood of Future Purchases |
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2.88 |
Shipping and Packaging |
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1.02 |
Customer Service |
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1.50 |
Return or Replacement |
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| Reviewer: | thdspringfield
(1) |
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8/29/08 2:41 PM
I just returned from the Springfield, MO store. I wanted to return an iphone car charger which "fell apart" twice in the last 2 weeks. I purchased the defective item on 7/26/08 for $23.50. I have since found the parts that fell off the charger and the receipt for the purchase. I did not have the receipt or the parts when I was at the store. Your "senior Geek Squad" employee, Zack, refused to refund the price paid for this item. I explained that I had not damaged the item, as he claimed I had. He also said that I was trying to return the item outside the 30 day return allowance and that he or his department had never seen this problem with this item before, so I must have damaged the item. Three days over the allowed 30 days doesn't seem like too much to ask. I have continually had trouble at this Best Buy store with long waits at the return and exchange counter, customer service inside the store virtually non-existent, and frequently never reaching a sales person when I have called the store with questions. I had slowly drifted back to Best Buy for my shopping needs, but this experience renews my conviction not to shop at Best Buy again. My opinion will be shared with my friends and family as well.
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| Reviewer: | Livinonedge
(2) | | User
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8/19/08 1:32 PM
I went to buy the new staind cd today, and i noticed there was a sign that said "limited edition" so of course i wanted that one...when i went to go ask where that was he said he didn't know but hell go check to find out..so i was ok with that...but then he came back just said sorry i don't know and before i got to confront him he turned and walked away, so of course i throw him the bird and yell some stuff and the people around me saw what happened and agreed with me...so thats my life story
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8/12/08 6:59 PM
I had just had bought a Bluetooth from BestBuy. Left state for an emergency. Tried to call where I bought it to explain it did not work well & I wanted to return it -NO ANSWER for several days. return policy. BestBuy wouldn’t let me return item w/out receipt in the state I was in. Upon my return I was 5 days past the 30 day limit. I explained it didn't work well and I was unable to contact them by phone from the other state I was in. I called corporate and they pretty much told me they didn’t care that I had an emergency and was unable to return the item until I returned. Would not evebn consider to try to resolve the problem
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7/30/08 8:09 PM
I was just given an email of what i thought of my experience with Best Buy from them.... They promised to Junk Out (give me a new computer) my laptop after this one had so many issues but now are backing out... Here is what i wrote to them word for word... Any one can help me please do!
I was promised by Geek Squad city to have my laptop "junked out" instead they sent it back to the store location where they did not do all the work that was originally even asked. I HAVE HAD THE WORST POSSIBLE EXPERIENCE WITH BEST BUY AND I LET EVERY ONE I TALK TO THAT ASKS KNOW IT! This computer is a year old and has went thru 2 HDD 1 replaced by you and another replaced by an emergency data recovery service company on a holiday weekend 3 months after i had it. I WILL NEVER BY ANOTHER COMPUTER OR BIG TICKET ITEM AT YOUR STORE AGAIN! ITS BEEN A NIGHTMARE! I am considering legal action since i am paying monthly on my computer yet i cannot use it i have been without it for going on over a month. GIVE ME A NEW COMPUTER! IF YOU WANT A HAPPY CUSTOMER GIVE ME A NEW COMPUTER!!!!! I am sick and tired of numerous phone calls to be told i am in the wrong department or that i need to talk to someone else, your service department is the poorest excuse for service i have ever seen. I have ran my own storefront for over 6 years successfully now and is based alot on return customers, if i ran my business like you run yours i would be sunk. AGAIN... GIVE ME A NEW COMPUTER, GIVE ME A NEW COMPUTER! Do you want this all over the internet? Perhaps on YouTube? Or other forums? I think that is a good idea, i am tired of being jerked around by Best Buy, being told its someone elses fault... So here's the short... the computer is a year old its had the side panel come off, your experts didn't even replace the part with the dent in it which is horrible, it was dirty when it came back, and it had a black drive, i was not expecting my data to be on it but i was expecting something like an O/S perhaps???? Your GEEK SQUAD is a poor excuse for technicians after seeing this... My computer is now either at your GEEK SQUAD CITY or at the Brentwood, TN. store, hard to say... It's traveled more than i have. So with that being said only one thing left... GIVE ME A NEW COMPUTER!!!!!!!!
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| Reviewer: | liliahurteau
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7/22/08 6:37 PM
Best Buy is really the Worst Buy!
Last Friday our laptop crashed. We made the mistake of going to the Best Buy at Crossgates Mall in Albany and ask the Geek Squad for help. We made another mistake of mentioning that we were considering buying a new computer. The person at the Geek Squad made it sound like if we buy a new computer, all the stuff on the hard drive of our laptop, which we desperately needed, would be transferred onto the new computer overnight. He said that if we didn't buy a new computer, they could transfer the things from the hard drive onto a portable drive but it would take them a week to do. We really needed the stuff on the laptop right away, so we bought a new computer and then several problems appearred.
First of all, they made it sound like if we bought a new computer, the transfer would be free, but when we paid, they said it was going to be $159 extra just for the transfer. Second, they wanted to charge us an extra $100 for installing NOrton and taking off the crap wear they put on the computer. Hello!!!! They told us if we intended to take off the crap wear ourselves, it was not going to be easy and we could mess up the computer. So we made another mistake of saying yes to that. (we came home and looked up online, there is a free "decrappifier" you can download to get rid of this type of crap wear.) I don't get how they could install something onto new computers and then ask customers to pay a fee to have them take it off. It seems just robbing to me.
Then they said they would call us in two days. The didn't. We called and called and finally, after long wait on the phone, they told us it was ready for pickup. I went to pick it up by myself and while the new computer and old laptop were too heavy for me to carry, when I looked at the person at the geek squad for help to get a cart, he looked at me like I was crazy. He just said coldly, sorry, no carts here. What!!!
Then there is more. I took the computer home, set it up, and realized that they missed a bunch of stuff from our laptop which we paid them $159 just to transfer. They also didn't install the Office trial version as they promised to. Oh, and did I mention that when I asked about fixing the laptop, which clearly only had a system corruption, they wanted to charge $250 to fix the problem and another $200 for the Windows XP system which they said they would use to format the computer. I thought for $450, I might as well get a new laptop. So I brought the laptop to a tiny computer store around the corner, the guy just told me that he would fix the laptop, re-run Windows XP on it and get all the files back for us for $150 (2 hours of work.) So we just wasted $159 at Best Buy for the worst work we could get. He also told us that it was ridiculous for Best Buy to try to get us buy the Windows XP, because my laptop still had the system and could run itself.
All in all, Best Buy is just HORRIBLE! It seems like they are just desperate to rip their customers off!!! I don't get why they are still in business. I will NEVER, EVER buy anything more than ink jet from them anymore. Beware! They have all kinds of ways to get you pay them more money!!!!! That place is pure evil.
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7/22/08 10:43 AM
can't give you an invoice#...Best buy USA does not ship to Canadian customer or to Best buy Canada...so why did they moved to Canada in the first place ????
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7/16/08 11:56 AM
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