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Zappos

Homepage: http://www.zappos.com		 Rating & Review History

Read All 253 Reviews >>
Note: All ratings on this page are updated nightly.
 
 Zappos's Performance Over Past Six Months

Overall customer satisfaction
5/2012 
4/2012 
3/2012 
2/2012 
1/2012 
12/2011 
11/2011 
     month reviews rating
   5  May 4 9.38  
   4  April 3 4.17  
   3  March 4 8.13  
   2  February 3 9.99  
   1  January 2 9.99  
   12  December 1 9.99  
   11  November 5 5.50  

 

  Pricing of products and services
5/2012 
4/2012 
3/2012 
2/2012 
1/2012 
12/2011 
11/2011 
     month reviews rating
   5  May 4 8.13  
   4  April 3 5.00  
   3  March 4 6.88  
   2  February 3 9.17  
   1  January 2 7.50  
   12  December 1 5.00  
   11  November 5 4.50  

 

Likelihood of customers making future purchases
5/2012 
4/2012 
3/2012 
2/2012 
1/2012 
12/2011 
11/2011 
     month reviews rating
   5  May 4 8.75  
   4  April 3 3.33  
   3  March 4 7.50  
   2  February 3 9.99  
   1  January 2 8.75  
   12  December 1 9.99  
   11  November 5 5.50  

 

  Overall product shipping and delivery process
5/2012 
4/2012 
3/2012 
2/2012 
1/2012 
12/2011 
11/2011 
     month reviews rating
   5  May 4 6.88  
   4  April 3 7.50  
   3  March 4 8.75  
   2  February 3 9.99  
   1  January 2 9.99  
   12  December 1 9.99  
   11  November 5 5.50  

 

Overall customer service
5/2012 
4/2012 
3/2012 
2/2012 
1/2012 
12/2011 
11/2011 
     month reviews rating
   5  May 4 8.13  
   4  April 3 3.33  
   3  March 3 7.50  
   2  February 3 9.99  
   1  January 2 9.99  
   12  December 1 9.99  
   11  November 4 8.75  

 

  Product Returns/Refunds/Exchanges
5/2012 
4/2012 
3/2012 
2/2012 
1/2012 
12/2011 
11/2011 
     month reviews rating
   5  May 4 7.50  
   4  April 3 5.00  
   3  March 1 2.50  
   2  February 3 9.99  
   1  January 2 8.75  
   12  December 1 9.99  
   11  November 3 6.67  

 

Read All Zappos 253 Reviews >>