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| Customer
Satisfaction |
| Six-Month Rating:
6.67
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Six-Month Reviews: | 3 | | | Lifetime
Reviews: | 49 |
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Lifetime Rating:
2.76 |
Average
Store: 8.12
High Average: 9.36
Low Average: 4.60 |
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3.33 |
Pricing of Products and Services |
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5.00 |
Likelihood of Future Purchases |
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3.33 |
Shipping and Packaging |
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3.75 |
Customer Service |
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0.00 |
Return or Replacement |
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This merchant has fewer than 20 reviews in the past 6
months.
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11/9/09 8:32 AM
I bought item #330197 amp listener with equalizer
and I have no complains on service or equipment
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6/9/09 12:52 PM
Radio Shack spent two weeks advertising this as a new unit. It is not, it is a demo unit. They are coming with different firmware versions and suspect warranties and availability of map updates. Basically, Radio Shack ran a scam for two weeks. I ordered one unit. Then I got a refund. When I called back they told me they had new units and shipped me another. It was also a demo unit. They insisted that it was not a demo unit. Now they are saying that they are new units mistakenly marked "Demo." But look Radio Shack itself is listing these as "(Demo)'s" now.
Buying from Radio Shack is a big waste of time, they are likely to send you something used and hope you don't return it.
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6/8/09 6:00 PM
I rarely walk into the store let alone buy online but on may 1, 2009, i purchased a Vtech® Disney Princess Carriage Laptop™ for my god daughter. they were a little slow in shipping out the items, but did provide shipping confirmation via email and the item did arrive on time by ups. item works great for the sale price they had. Though i would say their shipping is much higher than other online places for same item.
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2/28/09 2:58 PM
I bought an Axion portable dvd player so that i could watch movies on a long road trip. The device played one movie, then stopped working.I found a Radio Shack in Colorado Springs and took the player in; they confirmed it was not working and kindly switched it out for a new one. I haven't had occasion to try using it again til now, and this second one is now not working either. I took it back to the original store with my receipt. They had zero sympathy, since i had not purchased a service plan or replacement insurance. WHO buys such a plan for something that costs $69.99? So, I let them know that it will be last time I set foot in one of their stores, and I mean it. I could understand if it broke after having it 6 months or a year, but this product was a "lemon" from the start. No wonder it was on sale.
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| Reviewer: | Rusting Away FLA
(7) |
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1/12/09 3:54 PM
Ordered batteries. Within 7 days recieved the correct batteries. The batteries are Lenmar brand, which are OK. No problems.This review was modified by its author, Rusting Away FLA, on
1/12/09 3:56 PM.
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1/5/09 12:45 PM
Radioshack cancelled my order for an Altec lansing im600 without me knowing...until it was too late. No one even tried to help me. Our conversation below:
Wrote: I already talked to one of your associates about this issue. I
know the explanation of how my order was placed and canceled by some
sort of discrepancy between the order and the warehouse. What I don't
understand is that I tried to order this item 6 times previously but was
told it was out of stock. Another time I was ordering it and by the time
I placed the order I was told it went out of stock. So I know, for a
fact, that an order cannot be placed unless an item is in stock. So I
was told my order couldn't be filled because the item was out of stock,
despite COMPLETING an ORDER, BEING TOLD it was IN STOCK, and RECEIVING A
CONFIRMATION E-Mail. I am upset because these were christmas presents
and now the sale is over AND NO ONE at radioshack is willing to help me!
I think this is ridiculous and I can't help but feel like I'm being
swindled somehow. I want to know what can be done to fill my order for
the price I actually ordered it for. I know it is available now for
$150. I would like it for the price I ordered it for. I want some
CUSTOMER SERVICE, where someone actually helps me instead of giving me
an excuse that is of no benefit.
According to your website orders are cancelled for (2) reasons:
1) Cancelled on 00/00/0000 due to invalid order information If an error
occurs during the order authorization process it first goes into
suspension while we attempt to reach you for verification, and then it
is cancelled. Once an order is cancelled it cannot be processed and must
be placed again on our website in order to proceed.
2) Cancelled on 00/00/0000 due to invalid payment information Due to
missing or invalid payment information, your order was cancelled. Once
an order is cancelled it cannot be processed and must be placed again on
our website in order to proceed.
My order being cancelled was NOT MY FAULT, but I am being penalized. If
your warehouse has a mix-up, why do I lose my order? As a known company
fairness and customer satisfaction should be the goal. I hope you can
take care of this issue for me.
Thank you,
RA
Their WORTHLESS Response:
Thank you for contacting RadioShack.com.
We apologize, but according to our records, your order was cancelled
because it was out out stock not because of a processing error. We
regret if this has caused you any inconvenience. We operate a real-time
inventory system that updates the content of our website twice a day.
Your order was received and processed before the site was updated to
reflect the change in inventory. Unfortunately, your order could not be
fulfilled.
We are unable to provide a time frame of when we may receive more of the
merchandise in our warehouse.
Again we apologize for the inconvenience.
If you have additional questions, please visit our online Help Desk.
Thank you again for contacting us.
Sincerely,
Chris B
Customer Service
RadioShack.com.
Thank you Radioshack for being a complete waste!! I hope you go out of business.
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12/26/08 10:18 AM
I have read some of the reviews after the facts, that is, I had bought a ipod dock, Altec Lansing IM600, for one third of its original price of $149.99, new (by the way, that little boom box is quite amazing, of course nothing comparable to a Bose but it does a decent job in reproducing sounds, to the ears of a non-audiophile, like me). I am glad I did not read those reviews because I'd have hesitated in buying from Radio Schack. My experience with Radio Shack was excellent. I was supplied with a tracking order #, which I received within hours of placing my order. Shipping was free, and standard, ground delivery. I placed my order on the 17, and it was on my door, FedEx, on the 20th! Now, I would invite anybody to tell me if that is not excellent service, especially when Chicago was blanketed with iced roads, and sub-zero temperature, with myriad of road accidents.
Will I buy again from Radio Schack? A definitely, resounding yes!!
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