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| Customer
Satisfaction |
| Six-Month Rating:
0.50
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Six-Month Reviews: | 5 | | | Lifetime
Reviews: | 36 |
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Lifetime Rating:
3.40 |
Average
Store: 8.12
High Average: 9.35
Low Average: 4.59 |
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6.00 |
Pricing of Products and Services |
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0.50 |
Likelihood of Future Purchases |
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0.00 |
Shipping and Packaging |
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1.50 |
Customer Service |
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0.00 |
Return or Replacement |
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This merchant has fewer than 20 reviews in the past 6
months.
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9/19/09 4:01 PM
Recently tried to take advantage of Performance Bicycles 90 day price match policy when I found a $90 difference between the in-store price and the online price. The store manager informed me that he would not match the online price because I had taken advantage of a 15% discount on accessories. My point is the 15% percent discount would have also applied with the lower bike price. He told me to "hold on to my recept". When I called their customer service line they told me they weren't allowed to give me a phone number for a district manager. This was my last trip to performance bike.
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| Reviewer: | ChristopherRobin
(1) |
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8/16/09 5:08 PM
Performance Bike displays a $10 Off Coupon offer that is a link to Complete Savings. When you click the link Performance gives Complete Savings your credit card information and you have given Complete Savings permission to charge you $12/month for discount coupons. DO NOT buy from Performance Bike or any merchant that links you to Complete Savings.
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8/8/09 4:14 AM
local performance bike at laguna hills ..they got a good sales floorman only sucks about them is the mechanic service guys. if you dont buy the bike from them they dont give a shyt about your bike how well they gonna install the parts you bought of from them..they certainly did a job..a crappy one..theyll swapp off the parts from youre bike without youre consent wich is scrap parts and not letting you know that they did untill when u get home and figured out ..hey!!this is not the parts that its in my bike..oh yeah the person that i spoke to name JEFF is an a..hole wichs hangs you up on the phone right away..this would be the last time i would support my local bike shop mechanics..the price they gave you for anything mechanical..installment tune up..is a ripp off wich makes you want to learn on youre own figurin out how to install and tune youre own bike...lesson learn..never go to youre LBS for mechanical problem tune up or install...learn it on youre own..wasted my money on them..only go there if you bought the bike from them..THEYILL TAKE GOOD CARE OF IT..YEAHH RITE!!
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6/16/09 9:10 AM
Decided to buy Crank Bros. Candy C SE clipless pedals for my bike, but wanted them in red -- a color exclusively carried by Performance Bicycle. Had received their mail order catalogs, so I knew they were a legitimate business. Even had a nice online chat with them to make sure that the item included two pedals and cleats as their item listing is unclear about this. I then placed an order and figured I'd also buy a few other things I needed, which totaled over $100, plus shipping that was another $11. Several days later I thought to check on the order, but the URLs they sent me for tracking produced a "not found" result (and still do), so I emailed to find out what was going on. I also noticed the site now had an "everything on sale 10% off" promotion and asked them if they would apply that, since I had to spend time writing to ask them why their order tracking did not work and to figure out if they had really shipped my order or not. They responded (in fairly short order) that the tracking numbers are correct, but the URLs sometimes don't work, and sorry, they couldn't apply any promotions except at the time of the order (and now they have a free shipping promotion). I finally figured out their problem is they provided me with USPS tracking numbers, but the URLs go to FedEx. I eventually received my order and while it wasn't late (and the items were all fine), I didn't appreciate the uncertainty of the process. After reading reviews here, I think Performance Bicycle isn't concerned enough to deal with these issues, so ordering from them is a mixed bag. I don't think I'll be ordering from them again.
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6/3/09 2:10 PM
Placed an order for 2009 Louis Garneau Superleggera Time Trial Helmet. The website made no mention that they were out of stock (they do now). I have called 3 times and no one can give me any estimate on an expected delivery date. In today's world of just-in-time manufacturing and delivery that is unbelievable.
Also used a coupon code to get 20% off my order. The email invoice shows a $32 dollar credit but my credit card was charged for $32. Spoke with Emily and Max who both told me a credit would be applied right away and I would see it on my card in a few days. Nothing happened. Had to turn it over to my credit card company to resolve. I have shopped in the store several times, in fact most of my clothing is from them. This was my first order online, my wife has made one order that flew through the system. Probably will never order or buy anything from them again based upon "NON-PERFORMANCE" response to this issue. I will gladly pay the extra 5% to get what I ordered in a reasonable amount of time.
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5/28/09 2:22 AM
I have been a customer of Performance Bicycle since the 1980's. Back then they were only mail order bicycle retail store based in Chapel Hill, NC. My very first purchase there was a set of road bike wheels with Dura Ace hubs and Mavic rims. I have purchased many things from them (from tube patches worth $4.00 to bicycle worth $5,000). I really enjoy buying at Performance Bicycles mail order catalogs and online because their price is very competitive. They have 100% satisfaction guarantee, 90 day low price guarantee and will even price match. Now the company has grown with retail stores all over the country. That is a good thing because you get to see the actual products being sold.
Then why am I giving it a 1 check rating? Remember, I’m rating only the Walnut Creek branch. Upon browsing for more parts online to upgrade my old bike, I happened to stumble on an item I purchased at the Performance Bicycles store in Walnut Creek for $30 less. So I called the Walnut Creek store to find out if they do a price match. I was told that they can’t match east coast stores prices. So I asked him if I could return the product and he said just have the receipt with me. I was curious because I know that Performance does match prices even stores in the east coast. Out of curiosity I called their 800 number (main store in Chapel Hill) and said they will match the price once they confirm the competitor’s price. So I ordered (at the 800 number in Chapel Hill) the same Item I had purchased at the store in Walnut Creek and had it shipped it to my home address for free (a holiday promo for free delivery). The problem started when I was returning the product and the cashier who was assisting happened to be the one I spoke on the phone with the other day. He informed me that from the time he started working at the store (a few months I think) I have returned 3 items and told me that the next time I purchase any items make sure I do my online price hunting first before I buy the product, so I don’t keep returning items and that he could price match it. I told him I was not price hunting at all, I just happened to stumble on a site that had the same item that I purchased for a lesser price. “I was actually looking at more parts that I might need for my old bike” I told him. “And I have not returned 3 items since you started here”, at least from what I recall. he wanted to show me my previous transactions, but I was in a rush to go biking with friends who have been waiting for me at the park. I asked him “am I going against the store return policy?” With his negative attitude (the way he said things) he made me feel like I’m abusing the store. I said to him “you made me feel like I’m a second class customer”. I might not be Performance Bicycles’ #1 customer or biggest spender, but I regularly visit the store and make purchases. I don’t know why I get treated like that. I have returned other products at other stores, but never had an experience someone telling me that I return products too often. People return things not only because they found the item cheaper at other stores. They return things for defects, dissatisfied, missing parts or for no reason at all. I’m also a member of REI and they are Class A sporting goods store with very professional sales associates who treat their customers the way they want to be treated when they do their shopping. If they don’t like me there maybe I should start purchasing all my bikes, parts and apparels at REI, after all it’s not always the price why we shop at a particular store.
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7/18/08 8:22 AM
I have bought from Performace for a number of years. Unfortunately, due to terrible experience with my last 3 purchases I will not buy from them ever again.
The problems started with a couple of purchases I made in May from their Internet site. Even though I have received an instant confirmation of the order, the shippment has not arrived for a quite a number of day. When I finally called to find out the reason for the delay, they could not find these orders in their computer system at all (even though when I would input the order numbers on their Internet page it would show me the orders as "not processed yet"). Of course, I cancelled the orders.
Very recently, I ordered from the Internet site again. After 9 days of waiting, I checked the Internet page to find out my orders "not processed yet". When I called the 800 number, they did not know what has happened with the order again.
That's it for me. There are other better vendors out there.
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