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address:
9997 E. Rose Hills Rd Whittier, CA 90601
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customer
support email:
service@newegg.com
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phone:
(800) 390-1119
customer
support:
(800) 390-1119
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business
hours (est):
8:00AM-5:00PM PST Mon-Fri Closed Sat and Sun
FAX:
(909) 395-8907
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Visa
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American
Express |
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Discover |
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Money
Order |
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COD |
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Personal
Check |
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Wire
Transfer |
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UPS
Ground |
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Priority
Next Day |
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Standard
Next Day |
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International |
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2-3 Day Delivery |
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Online
Ordering |
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Online
Order Tracking |
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Secure
Order Processing |
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Require
User Registration |
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Guaranteed
Security |
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International
Orders |
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Customer
Info. Confidential |
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Customer
Support |
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RMA
Required |
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11/19/09 12:14 AM
We have ordered numerous items over the last 2 years. We just got a laptop 2 weeks ago, quick ship and very well packed. so far 100%. great job Newegg.
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11/18/09 2:02 PM
Ordered my item on the 13th of November. I chose UPS 3-day select as the shipping carrier for $8.95. It was shipped from Baldwin, California on the 15th. I live in NJ and I know that UPS always ships my packages directly from Newark, NJ to my house. On the 18th my package arrived in Newark, NJ and had an expected delivery date of the 19th. On the 19th my package was sent to Philadelphia, PA with a new delivery date of the 21st-22nd. I immediately called UPS and they told me it was sent back to PA due to improper packaging from the original shipper. I contacted Newegg customer support on this issue and demanded a refund for the $8.95 I paid for shipping. The customer support representative I talked to on their "live chat support" was very rude and gave me canned responses. I went into great detail describing the issue and the response she gave was "I'll be happy to assist you! Here is UPS's customer support number:". This is simply unacceptable. I have been ordering from Newegg for years and don't deserve to be disrespected by being given a canned response. The outcome of all this? I paid $8.95 so I can get my item 3-4 days later than what I originally should have. Again, unacceptable.
-- UPDATE --
Newegg contacted me on behalf of this issue and credited my account accordingly.This review was modified by its author, kekoa, on
11/18/09 5:11 PM.
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11/18/09 5:26 PM
Dear kekoa,
Thank you for taking the time to post your review. I am glad we could come to a resolution, but please keep in mind that since the order was shipped on 11/16, the scheduled delivery date of 11/19 is on time per the shipping method and price paid. The tracking information was provided very confusingly and that is not something that we have control over as we are not the courier.
Thank you for your understanding and if you should need anything in the future, please feel free to call me at 800-390-1119 ext 25092 or e-mail me at joshua.l.key@newegg.com
Thank You,
Newegg.com |
Newegg.com (USA)
jk34
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| Reviewer: | Cody W. Dunger
(1) |
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11/18/09 1:56 PM
Lisa was very helpful. She did her best to help me resolve my issue with a defective product, granting me a refund without a restocking fee or return shipping. It would be great if every customor service rep. was like her. Thanks!
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11/18/09 12:06 PM
newegg.com has done it again. I just missed their sale price and they still matched it, with a refund to my credit card. It pays to be a newegg.com customer. Everything ordered has been received in a timely manner and not damaged. This is a great company you can trust.This review was modified by its author, nissanman, on
11/18/09 12:13 PM.
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11/18/09 9:20 AM
Newegg means always ship on time , always good deals , always variety of selection, always good customer service that in any problem they take care your problem as best possible.
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11/17/09 11:45 PM
I recently bought a very well priced TV from NewEgg. My buying experereince was seemless. The customer support was excellent as well as the follow up, much better than my regular stores expereince. I will definitely be a returning customer in the near future.
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11/17/09 9:24 PM
I continue to buy from newegg.com as they are fast on shipping and they customer service is the best! I have been buying from this company for a few years now and for an eseller they do an outstanding job. Special thanks to Martin for helping me out.
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