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| Customer
Satisfaction |
| Six-Month Rating:
2.50
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Six-Month Reviews: | 1 | | | Lifetime
Reviews: | 69 |
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Lifetime Rating:
7.64 |
Average
Store: 8.13
High Average: 9.36
Low Average: 4.61 |
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2.50 |
Pricing of Products and Services |
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0.00 |
Likelihood of Future Purchases |
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2.50 |
Shipping and Packaging |
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0.00 |
Customer Service |
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0.00 |
Return or Replacement |
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This merchant has fewer than 20 reviews in the past 6
months.
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| Reviewer: | ritzrating
(1) | | User
Rating: |  |
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12/2/06 3:12 PM
Customer service is HORRIBLE at Ritz camera. I had to call them 4 times to place an order because they either placed me on hold for 40 minutes or hung me up. During the last call I was placed on hold 8 times, each from 3 min to 20 min, I had to repeat 8 coupon codes totaling 144 digits TWICE and verify them, because they hung me up after the first time. Reps are ignorant and talk nonsense in India English, finally they placed the order with the shippping address missing my apt number. Entire process was horribly painful, and still worried about the order
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| Reviewer: | blargolis
(1) | | User
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8/19/06 2:04 PM
Ordered hard to find Camera from vendor only because they showed it IN STOCK, and the site showed it as in stock 24 hours AFTER I ordered.
Three days later, I received an email to call and "confirm" my already confirmed order. Surprise surprise, the item is backordered. It became very apparent they oversell a hard to find/backordered item for days, the CR admitted they only had one camera come in, even though it was advertised in stock for two days on four websites, they are amassing orders online then hoping buyers will keep the backorder rather than cancel. I didn't fall for this scam!
Also, despite comments and assurances to the contrary, my credit card WAS CHARGED!
These guys are crooks, another Brooklyn-based scam operation hiding behind a legitimate retail operation. I will never buy anything or step in their stores again!!
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| Reviewer: | hannarateseller
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7/17/06 12:00 PM
I was aware of the mixed reputation of this seller, however they indicated they had batteries for the Nikon D200 in stock. Most other sellers do not at this time. I attempted to plce an on-line order but received no confirm within the next 24 hours. Next day I tried again. Still no response. I called and they had no record of my atempts to order. After a few transfers I got a person who said they may be having problems with their website and I could order over the phone. The process was not
very smooth but eventually I did get the order placed. After this the process went well. No
call backs to "confirm: (e.g. upsell) or sudden
"out-of-stock" news. The merchandise arrived on schedule and as ordered. Would I use them again:
Yes. The process wasn't great but they had merchandise not available elsewhere and delivered as promised.
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5/2/06 12:57 PM
HORRIBLE!! This store is the same as RitzCamera -- just check out their dismal ratings if my experience doesn't convince you to RUN! Customer service when trying to place my order was so bad that I eventually called them back and cancelled the order. They were impossible to get on the phone, their emails bounced, and once I did get them on the phone I quickly realized that this is one badly run company. I listened to my instincts and I told them to cancel the order. I'd rather go to a requtable company that treat customers with respect. I am rarely compelled to comment on a company, but this experience was so bad that I wanted to warn others to stay away. I feel GREAT knowing that I did not give these people a DIME.This review was modified by its author, mjaiss, on
5/2/06 1:04 PM.
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| Reviewer: | duaneellison
(2) |
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4/21/06 10:09 PM
I ordered a Nikon D200 from this company after looking around for a while to find someone who had this camera in stock.
I first checked through their online “chat” function and was assured by the company that they did have the D200 in stock, it was USA (not gray), and everything was legit. I did mention that I was concerned about ordering from them because of their lower rating (on the ritzcamera side of the house) which they did not comment on. I then called back later to speak with a sales rep that said basically the same thing the online chat person did. Since no one seems to have the D200 (body only) in stock I decided to make the order and asked for over night shipping to get the camera by Friday. I placed the order and shortly after received an email requesting that I call them back for confirmation. After a few lost calls in their voice mail system I ended up speaking with my original sales person who confirmed my address and assured me everything would be fine and that I would receive my order on Friday. He also reminded me that I would get shipping confirmation emails and would be able to track the package via their cameraworld.com web site. Friday came and I received my package without any problems or complications. This transaction went through very smoothly without any problems, hard sells, or any of the other problems that I expected. Generally I have a purchase through only a few camera stores (Canoga Camera or B&H) and would not have ordered through this store except for the fact they were the only ones who had what I was looking for. The overall negative comments/ratings for them would have scared me off. However, this transaction went very well and the communications with the company both on the telephone and online was very good. Their price was typical, their shipping price was VERY GOOD for overnight, and they absorbed the tax.
Bottom line the entire transaction was very smooth and went better than some of my B&H orders.
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| Reviewer: | brian24676
(2) | | User
Rating: | |
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2/28/05 7:51 PM
This is an absolutley terrible online store. They sent the wrong items after almost two weeks still have no idea when they will ship the battery charger that was suppose to be included in my order. They are "waiting on the manufacturer to contact them"! What, I got the very last camera and you don't have any instock at all. After two weeks the minolita won't even contact them. Avoid this company at all costs.
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6/11/04 8:40 AM
Great Experience. Order shipped same day and received in excellent condition.This review was modified by its author, abdg, on
6/21/04 9:07 AM.
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| Order Date |
| 6/5/04 11:00 PM |
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