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Satisfaction |
| Six-Month Rating:
2.50
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Six-Month Reviews: | 1 | | | Lifetime
Reviews: | 69 |
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Lifetime Rating:
7.64 |
Average
Store: 8.12
High Average: 9.35
Low Average: 4.59 |
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2.50 |
Pricing of Products and Services |
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0.00 |
Likelihood of Future Purchases |
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2.50 |
Shipping and Packaging |
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0.00 |
Customer Service |
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0.00 |
Return or Replacement |
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This merchant has fewer than 20 reviews in the past 6
months.
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5/31/07 5:46 PM
placed order for item listed as "in stock." took 3 days to discover it was not in stock - in fact - not even available anymore! Received a total of 4 e-mails from them in only 3 days.
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| Reviewer: | dslin
(1) | | User
Rating: |  |
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1/14/07 10:12 PM
DO NOT ORDER FROM THIS STORE!
I ordered a Canon Elura 100 camcorder as a present for Christmas w/ extra 2 day shipping charge from cameraworld.com. The website noted it was in stock. I got an email saying that it would ship in 5-7 days 2 days after I ordered. I emailed them but got no reply until after Christmas. Then it was "we're sorry but we still have not gotten our shipment from the Manufacturer but should get it very soon." It was a good deal so I thought a couple of days shouldn't make a big difference as it was already after Christmas. I got another email saying we haven't forgotten your order. 3 weeks later I get an email that my order was cancelled. I complained to customer service and to date have not gotten any reply. This service is terrible and I warn everyone not to order from them. It's too bad as I had ordered from them before they were taken over by Ritz camera and had excellent service.
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| Reviewer: | barbs001
(6) | | User
Rating: |  |
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12/3/06 9:38 AM
Ordered a telescope on Nov. 18, 2006. Sent follow-up email asking when to expect delivery on Nov. 29, 2006. Received this response...
From: CameraWorld <customerhelp@cameraworld.com
date Dec 3, 2006 6:10 AM
Dear xxxx,
Thank you for providing an opportunity to be of assistance.
This is with reference to your order number xxxxx(xxxxxxxxx).
We are sorry to inform that the manufacturer has discontinued the QUANTARAY TABLE TOP TELESCOPE (stock number: 511660359) or we no longer carry the item on our website. Hence, your order has been cancelled. We apologize for the inconvenience.
Please feel free to contact us for further assistance.
Sincerely,
Jeff Robinson,
Customer Service,
www.RitzCamera.com
Well jeez guys, thanks so much for making me have to now run around to find another one. This was at the top of my nephews wish list and I'm pretty pissed that they never even bothered to send an OOS to let me know it would never arrive.
I will never order from this company again.This review was modified by its author, barbs001, on
12/3/06 11:11 AM.
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| Reviewer: | ritzrating
(1) | | User
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12/2/06 3:12 PM
Customer service is HORRIBLE at Ritz camera. I had to call them 4 times to place an order because they either placed me on hold for 40 minutes or hung me up. During the last call I was placed on hold 8 times, each from 3 min to 20 min, I had to repeat 8 coupon codes totaling 144 digits TWICE and verify them, because they hung me up after the first time. Reps are ignorant and talk nonsense in India English, finally they placed the order with the shippping address missing my apt number. Entire process was horribly painful, and still worried about the order
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| Reviewer: | blargolis
(1) | | User
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8/19/06 2:04 PM
Ordered hard to find Camera from vendor only because they showed it IN STOCK, and the site showed it as in stock 24 hours AFTER I ordered.
Three days later, I received an email to call and "confirm" my already confirmed order. Surprise surprise, the item is backordered. It became very apparent they oversell a hard to find/backordered item for days, the CR admitted they only had one camera come in, even though it was advertised in stock for two days on four websites, they are amassing orders online then hoping buyers will keep the backorder rather than cancel. I didn't fall for this scam!
Also, despite comments and assurances to the contrary, my credit card WAS CHARGED!
These guys are crooks, another Brooklyn-based scam operation hiding behind a legitimate retail operation. I will never buy anything or step in their stores again!!
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5/2/06 12:57 PM
HORRIBLE!! This store is the same as RitzCamera -- just check out their dismal ratings if my experience doesn't convince you to RUN! Customer service when trying to place my order was so bad that I eventually called them back and cancelled the order. They were impossible to get on the phone, their emails bounced, and once I did get them on the phone I quickly realized that this is one badly run company. I listened to my instincts and I told them to cancel the order. I'd rather go to a requtable company that treat customers with respect. I am rarely compelled to comment on a company, but this experience was so bad that I wanted to warn others to stay away. I feel GREAT knowing that I did not give these people a DIME.This review was modified by its author, mjaiss, on
5/2/06 1:04 PM.
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| Reviewer: | brian24676
(2) | | User
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2/28/05 7:51 PM
This is an absolutley terrible online store. They sent the wrong items after almost two weeks still have no idea when they will ship the battery charger that was suppose to be included in my order. They are "waiting on the manufacturer to contact them"! What, I got the very last camera and you don't have any instock at all. After two weeks the minolita won't even contact them. Avoid this company at all costs.
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