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| Customer
Satisfaction |
| Six-Month Rating:
8.99
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Six-Month Reviews: | 343 | | | Lifetime
Reviews: | 6229 |
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Lifetime Rating:
7.34 |
Average
Store: 8.12
High Average: 9.36
Low Average: 4.60 |
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7.57 |
Pricing of Products and Services |
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8.61 |
Likelihood of Future Purchases |
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8.23 |
Shipping and Packaging |
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8.45 |
Customer Service |
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8.36 |
Return or Replacement |
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address:
7795 W. Flagler, Miami, FL 33144
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customer
support email:
http://www.tigerdirect.com/contactus
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phone:
800-800-8300
customer
support:
800-800-8300
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business
hours (est):
Open 24/7 - Call Anytime
FAX:
305-415-2149
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Visa
/ Mastercard |
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American
Express |
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Discover |
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Money
Order |
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COD |
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Personal
Check |
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Wire
Transfer |
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UPS
Ground |
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Priority
Next Day |
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Standard
Next Day |
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International |
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2-3 Day Delivery |
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Online
Ordering |
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Online
Order Tracking |
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Secure
Order Processing |
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Require
User Registration |
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Guaranteed
Security |
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International
Orders |
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Customer
Info. Confidential |
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Customer
Support |
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RMA
Required |
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| Reviewer: | Managalisius
(1) |
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11/2/09 9:02 PM
I'm always use Tiger Direct online store and also use Systemax in Puerto Rico (Cumpusa PR ) in store to get all I need for computer and accesories, They have great price and excellent costumer services and excellent staff in both sites.
Thanks
Pedro Colon
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11/2/09 4:18 PM
Shopping today was easy. I found exactly what I wanted. This was my first time ordering at Tiger Direct. I was a bit concerned and called customer service and the young man who helped me was Great!! I will leave more information when I receive my order.
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11/2/09 2:35 PM
TigerDirect is awesome. Low prices, FAST shipping, great customer service. You cannot go wrong with TD!
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11/2/09 11:39 AM
Hopefully this will be as good as my ACER mini that I ordered before.
Thanks
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| Reviewer: | cpricemphpac
(1) |
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11/1/09 3:31 PM
The site worked well and is in keeping with other orders that I have submitted to the vendor.
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10/31/09 6:39 PM
I start my review by saying that Tiger Direct is a great place to get your computer parts but once and awile something will go wrong. When something goes wrong, you find out just how good they are. I explained my problem to George 5373 and as confusing as the problem was good old George 5373 took care of it. If all the people are as helpful as George at T.D. they will continue to be a plasure to do business with.
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10/30/09 1:34 PM
Now before anything, I'm sure this is likely an isolated incident, as most reviews are quite positive. Nonetheless, as a first time TigerDirect customer, here is my story:
10/17/09: I ordered an HP Vista laptop, which was the cheapest Vista model available at the time. I needed this for business purposes so it was urgent to get the computer!
10/22-27: I got a box in the mail, however it was just a stick of RAM for the laptop. Waited a few days and still no laptop! I went online to track shipping, and it turns out they had none of the HP's in stock when I purchased. Sure were quick to take my $ but not update their product page with a simple 'Out of Stock'. First guy told me they had no clue when next shipment would come in. A day later, they said 1-2 weeks more! UNACCEPTABLE.
10/28/09: I called customer service and they got the Product Manager to swap the out-of-stock model with a 'Better, upgraded" Acer laptop as a gesture of good faith. Well I was dazzled with the talk of new added features than the model I wouldv'e got, HDMI, larger screen and W7, but that didn't last long. When I managed to get online and the tracking was updated, it turns out I was to receive a downgraded NETBOOK instead, with no DVD drive and smaller inch screen! Even the CPU was horrible in comparison, and it's obvious they were trying to slyly get rid of old stock while taking advantage of my situation. Unfortunately TD, I'm knowledgeable about PC specs and know better.
10/20/09 (today): I called in and complained about the situation, and the guy simply transfered me to a voice mail. Another poor customer service move. After several calls back, I finally got someone to cancel shipping in route, and I'm now waiting for my full refund.
I've bought ~4.5k worth of PC components from the competition this year for client builds, and will NEVER again order from TD. By the time this whole mess has come to an end, I'll have been out of a home business computer for 3-4 weeks, and there's already been problems as you can imagine running a home business with no computer!This review was modified by its author, Whitesky, on
10/30/09 2:09 PM.
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11/3/09 9:09 AM
We apologize for the inconvenience,
We will be reviewing our phone records to assure that your calls to us were handled professionally and properly.
Our records indicate we have expedited a refund for you and that was issued by management on 11/2 back to your credit card for the inconvenience.
This refund should be posting back into your account within 2-4 business days.
We apologize once again and if you are interested in any other particular model please contact me at ernie@help.tigerdirect.com so I can assist you in getting the best deal.
Thank You,
Ernie E.
Customer Relations / TigerDirect.com |
TigerDirect / Systemax
tigerdirect
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