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| Customer
Satisfaction |
| Six-Month Rating:
8.98
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Six-Month Reviews: | 344 | | | Lifetime
Reviews: | 6230 |
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Lifetime Rating:
7.34 |
Average
Store: 8.12
High Average: 9.36
Low Average: 4.60 |
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7.57 |
Pricing of Products and Services |
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8.60 |
Likelihood of Future Purchases |
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8.20 |
Shipping and Packaging |
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8.43 |
Customer Service |
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8.36 |
Return or Replacement |
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address:
7795 W. Flagler, Miami, FL 33144
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customer
support email:
http://www.tigerdirect.com/contactus
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phone:
800-800-8300
customer
support:
800-800-8300
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business
hours (est):
Open 24/7 - Call Anytime
FAX:
305-415-2149
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Visa
/ Mastercard |
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American
Express |
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Discover |
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Money
Order |
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COD |
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Personal
Check |
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Wire
Transfer |
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UPS
Ground |
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Priority
Next Day |
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Standard
Next Day |
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International |
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2-3 Day Delivery |
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Online
Ordering |
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Online
Order Tracking |
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Secure
Order Processing |
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Require
User Registration |
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Guaranteed
Security |
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International
Orders |
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Customer
Info. Confidential |
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Customer
Support |
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RMA
Required |
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11/11/09 7:03 AM
I love ordering from Tiger Direct. The transaction with them is fabulouse from beginning to end. I order today i receive it within 2 days. good going Tiger direct, keep up the good work. Oh and lets not forget the customer care, they are helpful and freindly.
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11/10/09 12:46 AM
Great great service from this seller! Order was shipped quickly and received very fast. Because Alex #5928 was extremely helpful @Tiger Direct there is no question I will make future purchases from this buyer.
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11/9/09 12:03 PM
TigerDirect does not honor their return policy. I ordered a Sony Ericsson phone and it arrived with a dead battery. I requested an exchange but they refused. Their return policy clearly states that they will replace defective items within 30 days of invoice. They want me to return the item for a refund at my cost and to order another one from their website which again will cost me shipping. So in essence I will pay shipping 3 times to get a working product.
UPDATE: I received an email from 3 different individuals at TigerDirect. None of them matched the return policy posted online at Amazon. They simply want me to return the defective item without giving me a refund on my original shipping cost. The person who contacted me regarding my review here at resellerratings gave me a different version of how this matter would be resolved. I have very little confidence that people who work at TigerDirect communicate with each other. The last couple of emails I got came from two individuals within seven minutes of each other and they both have slightly different return policy instructions for me to follow.This review was modified by its author, Rommel, on
11/11/09 12:58 PM.
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11/11/09 4:26 PM
We apologize for the inconvenience this may have caused you, however as per our email conversations earlier it was advised that unfortunately due to accounting reasons any returns on orders that were placed from Amazon are for REFUND only.
I also advised you that your original shipping would be refunded in full, and that the return shipping for the package is pre-paid for you. If you choose to order another unit as a replacement the shipping on that purchase will also be at no cost to you.
I have already sent you the pre-paid return label as of November 9th, 2009, you should have received this in your email by now.
If you have not or if you have any further questions or concerns, feel free to email me directly at ernesto.escajeda@syx.com or you may contact me at 305-415-2201 Ext 5416.
Thank You,
Ernie E.
Customer Relations / TigerDirect.com |
TigerDirect / Systemax
tigerdirect
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11/6/09 3:26 PM
I have purchase three computers and numerous other things from TigerDirect. In all cases, I received the item the following day. I had one defective vhs/dvd panasonic that was promptly replaced. Their customer service is second to none. I am a loyal customer and you will be too!
pete
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11/6/09 2:13 PM
Very easy transaction. 3rd purchase from Tiger Direct this year.
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11/6/09 11:07 AM
Ray was extremely helpful and I have had great success with your products. I really thought he was very nice, polite and helpful. Thank you Ray, Lori McGee
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11/5/09 6:58 PM
Tiger Direct is the best. We ordered a laptop from Steven (extension 5841)at Tiger Direct. When there was a problem with the unit, Steven helped us get it replaced. He also called a month later to be sure we were happy. I have done business with Steven for years. He is such a nice young man.
Tiger Direct can't be beat.
Julia McP
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