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| Six-Month Rating:
8.98
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Six-Month Reviews: | 344 | | | Lifetime
Reviews: | 6230 |
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Lifetime Rating:
7.34 |
Average
Store: 8.12
High Average: 9.36
Low Average: 4.60 |
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7.57 |
Pricing of Products and Services |
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8.60 |
Likelihood of Future Purchases |
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8.20 |
Shipping and Packaging |
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8.43 |
Customer Service |
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8.36 |
Return or Replacement |
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address:
7795 W. Flagler, Miami, FL 33144
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customer
support email:
http://www.tigerdirect.com/contactus
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phone:
800-800-8300
customer
support:
800-800-8300
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business
hours (est):
Open 24/7 - Call Anytime
FAX:
305-415-2149
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Visa
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American
Express |
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Discover |
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Money
Order |
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COD |
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Personal
Check |
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Wire
Transfer |
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UPS
Ground |
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Priority
Next Day |
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Standard
Next Day |
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International |
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2-3 Day Delivery |
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Online
Ordering |
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Online
Order Tracking |
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Secure
Order Processing |
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Require
User Registration |
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Guaranteed
Security |
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International
Orders |
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Customer
Info. Confidential |
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Customer
Support |
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RMA
Required |
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10/30/09 1:34 PM
Now before anything, I'm sure this is likely an isolated incident, as most reviews are quite positive. Nonetheless, as a first time TigerDirect customer, here is my story:
10/17/09: I ordered an HP Vista laptop, which was the cheapest Vista model available at the time. I needed this for business purposes so it was urgent to get the computer!
10/22-27: I got a box in the mail, however it was just a stick of RAM for the laptop. Waited a few days and still no laptop! I went online to track shipping, and it turns out they had none of the HP's in stock when I purchased. Sure were quick to take my $ but not update their product page with a simple 'Out of Stock'. First guy told me they had no clue when next shipment would come in. A day later, they said 1-2 weeks more! UNACCEPTABLE.
10/28/09: I called customer service and they got the Product Manager to swap the out-of-stock model with a 'Better, upgraded" Acer laptop as a gesture of good faith. Well I was dazzled with the talk of new added features than the model I wouldv'e got, HDMI, larger screen and W7, but that didn't last long. When I managed to get online and the tracking was updated, it turns out I was to receive a downgraded NETBOOK instead, with no DVD drive and smaller inch screen! Even the CPU was horrible in comparison, and it's obvious they were trying to slyly get rid of old stock while taking advantage of my situation. Unfortunately TD, I'm knowledgeable about PC specs and know better.
10/20/09 (today): I called in and complained about the situation, and the guy simply transfered me to a voice mail. Another poor customer service move. After several calls back, I finally got someone to cancel shipping in route, and I'm now waiting for my full refund.
I've bought ~4.5k worth of PC components from the competition this year for client builds, and will NEVER again order from TD. By the time this whole mess has come to an end, I'll have been out of a home business computer for 3-4 weeks, and there's already been problems as you can imagine running a home business with no computer!This review was modified by its author, Whitesky, on
10/30/09 2:09 PM.
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11/3/09 9:09 AM
We apologize for the inconvenience,
We will be reviewing our phone records to assure that your calls to us were handled professionally and properly.
Our records indicate we have expedited a refund for you and that was issued by management on 11/2 back to your credit card for the inconvenience.
This refund should be posting back into your account within 2-4 business days.
We apologize once again and if you are interested in any other particular model please contact me at ernie@help.tigerdirect.com so I can assist you in getting the best deal.
Thank You,
Ernie E.
Customer Relations / TigerDirect.com |
TigerDirect / Systemax
tigerdirect
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| Reviewer: | beggerking
(5) | | User
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10/23/09 2:18 PM
on 9/28/2009 I ordered a barebone computer from Tigerdirect using ebillme (direct deposite). on 10/1/2009 I realized that even though the product shows available online, its actually partially not available (1st call to find that out). When the product (part of it) arrives, I promptly refused the product and they processed it.
On 10/10/2009 I called Tigerdirect and I was told the check would be send on 10/11/2009.
on 10/15/2009 I called again and was told the check would be send on 16th.
today, 10/23/2009, I called and was told the check was send on 16th, however I have NOT received anything in the mail yet.
very poor service when I called. reps acted as they didn't care, and when I asked to talk to manager I was put on hold for 10 min and hung up.
so now i'm out $200+, almost a month of my time, countless calls.
NEVER order from Tigerdirect again.
Edit: 10/24/2009, 1 month after ordering, I finally got my refund check, but only $181 instead of $211 I paid...
will have to call back AGAIN to get the rest of my money back.
UPDATE: 10/26/2009
call 8:39 am talked to Micheal, found out shipping charge has to be APPROVED before they send out a check (2 more weeks).
refund for memory was only send out on 10/25/2009 for whatever messed up reason they have.
HORRIBLE SERVICES, YOU ARE WARNED, DO NOT SHOP HERE.This review was modified by its author, beggerking, on
10/26/09 11:10 AM.
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10/26/09 3:26 PM
We apologize for the inconvenience,
Our records indicate that we did in fact mail the refund check on October 16th, unfortunately we cannot control the transit times to your location.
USPS and our accounting department are closed on Sundays (Oct 25). Our records indicate the remainder of your refund was actually cut on October 23rd for shipment, we apologize for the confusion.
If you have any further questions or concerns please contact us at 800-800-8300 or you may contact me directly at ernie@help.tigerdirect.com.
Regards,
Ernie E.
Customer Relations / TigerDirect.com |
TigerDirect / Systemax
tigerdirect
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10/13/09 3:06 AM
Worst Customer experience. I had ordered a PC from the on Sept 29, with a delivery date of Oct 5-8. My CC was charge on Sept 29. On Oct 9 they again advertise the PC, but this time at a higher price. My friend didnt get in on the deal the same time as I did, and paid a higer price than I on Oct 9th. He got his PC shipped on Oct 10th. I called Tigerdirect on Oct 10th about my status, and they said they were sold out and refunded me my CC. What happen to my CC not being charged until shipped? Then they resold my PC that I ordered at a higher price later!
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10/14/09 5:29 PM
We apologize for the inconvenience.
For orders placed directly with us we do not charge until the item(s) have been shipped, however this transaction was placed via Amazon which does charge in full at the time of purchase.
Unfortunately the item you purchased was a high demand item with limited quantities and the warehouse was unable to fulfill your order before the limited stock was depleted.
We apologize for this and if you would like to replace the unit for a suitable item please contact us at 800-800-8300, or you may email me directly at ernie@help.tigerdirect.com if you require any additional information or assistance.
Regards,
Ernie E.
Customer Relations / TigerDirect.com |
TigerDirect / Systemax
tigerdirect
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10/11/09 11:20 PM
Ordered computer on the 29th. Was told I had to fax in my lease agreement (was told I couldn't e-mail this). After faxing info they "never got it." I found this scary as it was my lease agreement with my personal information.
After talking to an honest CSR I was told I never actually had to fax the info and that I could have e-mailed it... So I did.
Well it is two weeks later and the computer I ordered has been "Backordered" since day one.
The funny thing is THEY SOLD THEM ON FRIDAY THE 9th of this month and shipped same day via COMPUSA...
Last night I was told I won't be receiving the computer after all (I had to call them btw)
The CSR said that it was never sold on Friday and no one else is receiving these units..
Well here you go TigerDirect:
(http://forums.slickdeals.net/showthread.php?sduid=0&t=1596503)
Lying is no way to run a company.
I do not want your "comparable" system offer because it is based on price NOT components.
Even today as I write this I am seeing other shipments go out for this computer:
(http://forums.slickdeals.net/showthread.php?t=1582298&page=19)
But for some strange reason my system will never ship.
At least according to Ext. 5403 it won't
So what, is my system going to be shipping? Am I imagining things while reading the above sources?
UPDATE: TigerDirect has fulfilled my order and shipped it as of today.This review was modified by its author, pskiddy, on
10/13/09 12:32 PM.
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9/21/09 9:05 AM
I have ordered a GPS system worth of 70$ and warranty around 15$ through TIGERDIRECT website. The order status showed as shipped and I didn’t receive it. When I called the tiger direct customer service they said they have to open a trace and it will take 8 to 10 business days. The customer service representative is very rude and couldn’t understand the language (I am speaking in English and she cannot understand that too). I called them several time but they said the customer service rep will call me back and I don’t have to call them. After 16 days I didn’t receive any call back from tiger direct customer service and when I called them they said my trace claim got denied. They didn’t care about the cutomer at all. I didn’t get my GPS and I lost the amount around 85$ I paid with the warranty for the GPS and also I didn’t receive any kind of refund from the TIGERDIRECT. They said they cannot help me in any kind. I never saw such worst service to the customer.
I am writing my case so that I don’t anybody else to get frustrated like me. I ordered always through websites only but never experienced such worst service ever.
Thanks,
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9/23/09 5:07 PM
We apologize for the inconvenience,
Unfortunately your shipping claim for the lost package was denied by the shipping carrier stating the package was acknowledged by a resident at the delivery location.
We always stand by our customers, so as per our conversation earlier we have refunded your purchase in full including your warranty purchase and we hope you find this solution satisfactory.
We hope you continue to do business with us in the future and if you require any additional information or assistance do not hesitate to contact me directly at ernie@help.tigerdirect.com or 305-415-2200 Ext. 5416.
Thank You.
Ernie E.
Customer Relations / TigerDirect.com |
TigerDirect / Systemax
tigerdirect
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9/18/09 10:51 PM
Unacceptable customer service. I returned an item using an RMA and confirmed delivery via US Post Office. I started calling 2 weeks later when I didn't see a credit. After 6 phone calls over a month, they now refuse to credit my account because they can't find the item and 'it has been too long.' They refuse to send the item back to me, refuse to credit my account, refuse to let me speak to a manager or supervisor, and refuse to even give me an address to write to.
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9/22/09 5:20 PM
We apologize for the inconvenience,
As per our conversation earlier, the tracking number provided is not available as per USPS as a valid tracking number, however we have decided to honor your return and refund you for the product as of 9/21 for your satisfaction.
We hope you find this solution satisfactory and hope you continue to do business with us in the future, if you require any additional information or assistance feel free to contact me directly at ernie@help.tigerdirect.com, or at 305-415-2200 Ext 5416.
Ernie E.
Customer Relations / TigerDirect.com |
TigerDirect / Systemax
tigerdirect
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9/1/09 7:21 PM
The worst customer service I have ever received in my life !!!!! I ordered a HP tx2 DC ZM-85 2.3/4/320/DVDRW/12.1/VBU SB NB laptop computer on August 8, 2009 . Tiger Direct apparently ships everything without a signature required. So ALLEGEDLY UPS leaves a $1,000 computer on my doorstep without a signature, I never received any package or any computer. Needless to say UPS IS SAYING I RECEIVED PACKAGE, TIGER DIRECT is saying I received COMPUER, ALL BY UPS LEAVING ON DOORSTEP. My local UPS hub station closed out ticket without my knowledge, lying saying I said I found package. TIGER DIRECT's top notch customer service said they cannot help me the claim has been denied. Fight it with the credit card company. I have never in my whole life seen such a nightmare company in my life. If TIGER DIRECT wants to ship all packages without a signature they are responsible for what happens not me. I'm done with this garbage. Be warned !!!!! It can easily happen to you Joseph G
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9/8/09 3:34 PM
We apologize for the inconvenience,
Our records indicate that a shipping investigation was initiated on the lost package and unfortunately was denied by the carrier, however we have issued you a full refund back to your charge card for the lost package and hope you find this solution satisfactory.
I have tried to contact you multiple times regarding this incident however have been unable to reach you, if you have any further questions or concerns please contact me directly at ernie@help.tigerdirect.com or 305-415-2200 ext 5416.
Thank You,
Ernie E
Customer Relations / Tigerdirect.com |
TigerDirect / Systemax
tigerdirect
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