TigerDirect / Systemax
http://www.tigerdirect.com
Customer Satisfaction  
Six-Month Rating: 8.97
Six-Month Reviews: 346
Lifetime Reviews: 6232

   


Lifetime Rating: 7.34		 Average Store: 8.12
High Average: 9.35
Low Average: 4.59
7.57 Pricing of Products and Services
8.62 Likelihood of Future Purchases
8.23 Shipping and Packaging
8.44 Customer Service
8.33 Return or Replacement
     
address:
7795 W. Flagler, Miami, FL 33144 		customer support email:
http://www.tigerdirect.com/contactus

phone:
800-800-8300
customer support:
800-800-8300

business hours (est):
Open 24/7 - Call Anytime

FAX:
305-415-2149


Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer

UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery

Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security

International Orders
Customer Info. Confidential
Customer Support
RMA Required

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Very Satisfied
Reviewer: killershadow (1)
11/19/09 4:45 PM
I ordered the Evga GTX 295 hydro and had the wire transfer completed friday 6th November 2009.  
The product was delivered wednesday 11th November 2009.  
What do i have to say? Well the service is one of the best i experienced and the delivery time was just WOW since i live in the UK and delivery was fast! I surely will order from Tigerdirect.com if i cannot get goods in the UK (since you have to understand that i have to pay duty tax outside US - in this case it was $150+ for this GPU). But i did not complain since the service from Tigerdirect was excellent.  
 
I feel Tigerdirect should give lessons to many companies out there on how to deal and serve customers.  
 
Well done Tigerdirect.com - just pure class from you guys. Keep up the good work.  
 
Regards  
 
Jazz (from UK)

Order Date 11/6/09
Very Satisfied
Reviewer: oitpros (1)
11/19/09 4:02 PM
Clark ext. 5952 The Wonderful Customer Service I have ever gotten. He so knows his Computer Parts and the capabilities for PC Shopping. He is so knowledgeable in his field of work. I have had my clients call him for advice and what he thinks is the best buys for each one of their needs. He has always returns my Calls or E-mails about my orders. Shopping with Tiger Direct is the only way I go. I have never had a bad experience with my Computer Orders with Tiger Direct and Clark. Thank you Clark, for all your wonderful Customer Service.

Order Date 11/12/09
Very Satisfied
Reviewer: kianm (1)
11/18/09 2:58 PM
I spoke to a series of Tigerdirect customer service agents, so I could return a defective product. I went over the expiration date for the RMA number and warranty and was very concerned I'd be stuck with the defective monitor. I spoke to Rick @ ext. 5836 who quickly resolved the issue and renewed me a new RMA and postage. I found Rick and the other customer service agents to be incredibly helpfull. I run a website design company, and will be definately ordering from them in the future as well as referring customers and friends to tigerdirect for timely and fair service.  
 
-Kian
Order Date 9/24/09
Very Satisfied
Reviewer: colburner (2)
11/18/09 11:18 AM
Out of sight service!! Rick @ 5836 gets a 5 Star Gold rating for his help in placing this order and assisting me with a return. I have been doing business with your store for about ten years and have never had a problem. I also appreciate the prompt shipping. I sometimes get my order in one day!! Thanks Tiger, Rondo
Order Date 11/18/09
Very Satisfied
Reviewer: cjkoeb (6)
11/17/09 4:13 PM
The order process was quick and easy. However there is some confusion on how to select either a software download or a retail box. I guess I will find out when it is shipped.
Order Date 11/17/09
Very Satisfied
Reviewer: Sunnyskys (1)
11/17/09 3:49 PM
The customer service rep. "Brian" that I spoke too on the phone was fabulous! I'v spent a lot o money these past couple of weeks with your company. Brian was very knowlegeable and helpfull! Thanks for haveing such a GREAT employee! Ms.Tracy Jaworski
Order Date 11/16/09
Very Satisfied
Reviewer: pops1866 (1)
11/16/09 7:53 PM
I had quite a bit of trouble locating the rebate form for the CA10-7975 Internet Security Suite that I had purchased and was ready to send it back and resort to "Plan B." While I was out Lester at ext. 5920 left me a message. When I called him back he had things all straightened out and ready to go. Thank you Lester!
Order Date 11/13/09
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